1201 L1 Support Jobs - Page 7

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Dear Candidate, PFB the JD Below, Location:Hyderabad Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, gr...

Date of joining - end of this month Languages (Basic English fluency required for English profiles and for Linguistic profiles - basic Hindi fluency required) DOJ: Immediate basis Nature of Job: , Troubleshooting Quality: C3/ B2 Voice Required Candidate profile Rounds : HR-Amcat-Ops Hsc + 6 months experience / Any Grad Freshers Shifts: Any 9 hour day rotational shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

Role & responsibilities Kindly share your resume to my email id or whats app to response quick. Phone No: +91 9344380753 Email - sam.i@maintec.in JOB DESCRIPTION Technical Support Engineer/Service Desk Analyst The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. QUALIFICATION - BE/B.TECH & BCA, BSC-Comput...

We have vacancy VMWare for technical support - US voice process. Excellent communication. 1 lakh joining Bonus + 8 lpa max salary L2-Tech support process- Any graduation is ok but see in computer science CCNA Certificate is must Minimum -2 yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred 1 lakh joining Bonus will be given to candidates who joins immediately Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Role & responsibilities Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshoo...

Hiring Technical Support Engineers Join a Leading IT Giant! Are you passionate about technology and problem-solving? Heres your chance to work with a global IT leader in Technical Support. Eligibility: experienced candidates with 2 years technical support experience can apply Excellent communication skills (written & verbal) Strong technical knowledge (Microsoft products preferred) Willing to work in US shifts Immediate joiners only CTC: Experienced : Upto 6 LPA (with prior Technical Support Voice experience) Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.) Perform in-depth technical issue analysis and provide real-tim...

Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Int...

The Helpdesk L1 Technical Engineer is responsible for providing first-line technical support to end users, troubleshooting IT-related issues, and ensuring smooth operation of IT systems. This role requires excellent communication, basic technical knowledge, and a customer-centric approach to resolving IT problems. Role & responsibilities Bachelors degree in IT, Computer Science, or a related field (or equivalent experience). 1-2 years of experience in an IT support/helpdesk role. Basic understanding of Windows, macOS, and common enterprise applications. Familiarity with networking fundamentals (IP, DNS, DHCP, VPN). Experience with ticketing systems like ServiceNow, Jira, or similar. Strong p...

Total Exp : 0-2yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Pune Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune Every Tuesday & Thursday starting from-10:00 am ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, tro...

As an L1 Support Engineer, you will be responsible for handling initial client inquiries and troubleshooting common technical problems. You'll work closely with higher-level engineers to escalate more complex issues and ensure prompt and efficient resolution, maintaining high levels of customer satisfaction. Responsibilities Respond to client inquiries and provide technical support via phone, email, and chat Diagnose and resolve basic hardware and software issues Document and track issues in the ticketing system Escalate complex problems to L2/L3 support teams Follow up with clients to ensure that issues are fully resolved Maintain technical documentation and service catalog Participate in t...

Hiring for Service Desk/ Desktop Engineer Role: Desktop/ Technical Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

We’re hiring a Sterling OMS Support Engineer for L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

As a Support Technician, you will be providing L1 support to users in the office and those working remotely. Your responsibilities will include handling IT project activities, monitoring and maintaining computer systems and networks, troubleshooting system and network problems, diagnosing and solving hardware or software faults, and replacing parts as required. It is crucial for you to adhere to IT processes and policies in your daily support tasks. - Good understanding of computer systems, mobile devices, and other tech products. - Ability to diagnose and troubleshoot basic technical issues. - Familiarity with remote desktop applications and help desk software. - Providing step-by-step tech...

Dear Candidate, PFB the JD Below, Location: Chennai Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experien...

Role & responsibilities Handle customer queries via calls in a timely and professional manner Resolve customer complaints and ensure a high level of customer satisfaction Escalate unresolved issues to the appropriate internal teams Maintain records of customer interactions and transactions Preferred candidate profile Minimum 6 months of experience in an international BPO voice process. Graduate Freshers can also apply. Excellent verbal and written communication skills in English Strong listening, problem-solving, and multi-tasking skills Ability to work in rotational shifts , including night shifts Perks and benefits Both side cab facility provided Performance-based incentives Opportunity to...

Role & responsibilities Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions. Responsibilities: Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone. Troubleshoot basic issues related to the platform, including application erro...

Shift time: Rotational 8 hours shift (5 days a week) Location: Remote Job Description: As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions. Responsibilities: Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone. Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), lo...

Hiring for International Voice Process Service Desk Role Any graduate with min 1 year of exp in Tech Support (after graduation) CTC - upto 5 LPA + Allowance 5 Days working 2 Rotational week offs Notice - 0 For more info contact Nidhi +91 8690900776 Required Candidate profile Immediate joiner Excellent communication skills is mandatory (English) 1 year of relevant experience Service Desk Exp (must) Perks and benefits Two way cab facility Performance based incentives

Role & responsibilities Respond to the customer on App/Play Stores or on the email received via In-App feedback feature. • Try to either provide resolution or guide it to appropriate team ASAP. • Mobile Application Support o Identify, categorize, prioritize, route, track, and close the issues identified/received from Play Store App Store Inbuilt review feature in Mobile App o Timely respond to customer reviews on both App & Play stores o Make sure the customer query/issue is resolved to the highest satisfaction level o Get on a bridge/conference call with L1 & customer in case of critical issues o Support Marketing team in all new initiatives to enhance customer delight o Suggest and impleme...

Role: Technical Support (International Semi Voice) Exp: 1+ Yrs Salary: Upto 5.0 LPA Location: Cherlapally, ECIL Only Males 5 Days Working No Transport Skills: Networking, Troubleshooting VPN, DNS, IPs.. Contact: Mamatha- 834164955 3ghr04@gmail.com

Job Description: We are seeking a dedicated and detail-oriented professional for the position of LOS Application Support (L1). The role involves providing first-level technical support for the Loan Origination System (LOS) application, ensuring smooth functioning and timely resolution of user issues. The candidate will serve as the initial point of contact for application incidents, perform basic troubleshooting, and escalate unresolved issues to higher support levels. Key Responsibilities: Provide L1 support for the LOS application to resolve user queries and issues. Monitor LOS application performance and ensure minimal downtime. Log, track, and close incidents within defined SLAs. Coordin...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Tha...

Service Desk Support Trainee | Job Description One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-technical users in an understandable manner. You will be employed with Movate T...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...