1201 L1 Support Jobs - Page 6

KEY RESPONSIBILITIES Team Management: Foster a collaborative and positive team environment. Incident and Problem Management: Ensure timely and effective communication with stakeholders during incidents. Conduct root cause analysis and implement corrective actions to prevent recurrence. Maintain and update incident and problem records. Segregation of Support and Development. Change management Service Management: Ensure compliance with SLAs and KPIs related to application support. o Develop and maintain documentation, including support procedures, architecture, knowledge base articles, and training materials. Stakeholder Collaboration: Collaborate with other IT teams, business units, and third...

Dear Candidate, ReBIT, a 100% owned IT subsidiary is hiring for Application Support. We're planning for a virtual recruitment drive on 29th Oct'25 (Wednesday) i f you are interested, kindly apply with below details and updated resume on ankita.shrivastava@rebit.org.in Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Available for virtual rounds on 29th Oct'25 (Wednesday): Education: Bachelors Degree in related field. Preferably B.Com, BCA, MCA, BSC in IT, Computer Science, Mathematics, Statistics . Experience/ Qualifications: 1 to 3 years of experience in business application technical support. Familiarity with Agile frameworks. Adept at queries, report writin...

Role & responsibilities Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly...

Walk-In Drive: Technical Support L1/L2 International Voice Process Location: Diebold Nixdorf, Madhapur, Hyderabad Date: Starting from October 23rd (Weekdays only) Time: 10:00 AM – 4:00 PM We’re hiring freshers and experienced candidates (0–4 years) for Technical Support (L1/L2) roles. Eligibility & Requirements: Graduation (15 years of regular education) Strong English communication and technical skills Prior BPO tech support/customer service experience is a plus Willingness to work in rotational shifts, including night shifts Work Mode: 5 days a week with split week-offs CTC: As per company norms Please Carry: Updated resume (mention “Keerthi”) Valid ID proofs Educational and employment doc...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT I...

Role & responsibilities Monitor application alerts, logs, and dashboards for incidents or performance issues. Perform initial troubleshooting and provide first-level resolution for common issues. Log and track incidents in the ticketing system, ensuring timely updates and closure. Escalate unresolved issues to Level 2/3 teams as per defined SLAs. Communicate effectively with internal teams and stakeholders during incident handling. Follow standard operating procedures (SOPs) and maintain accurate documentation. Required Skills & Attributes: (We will provide training for technical aspects, but you should have the following basics) Good understanding of IT fundamentals (Operating Systems, Netw...

BPO- Hiring For Technical E Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Experience in Technical Customer Service Mandate - 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts WFO 5 Days Working Immediate joiners only No absconded cases Both Way Cab Perks and benefits Allowances and Incentives

Role & responsibilities • User management and Ticket handling. • Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported • Coordinate with other teams/vendors during implementation, deployments, upgrades etc. • Monitoring level 1 tickets and routing. • Handle Priority 1 issues (Major Incident Management) • Act as point of contact for all issues impacting the Service (to customer/vendors/other teams) • Process Adherence and Continuous Improvements. • Tracking & Monitoring all tickets and providing the reports on time for Auditing. Preferred candidate profile • Understanding Operational process. • Experience in handling incident management and addressing ...

Position -- Permanent Role Salesforce Production/Business Support Analyst Experience 4-6 Years Location Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. This role will also contribute to knowledge base and training material development, and support Service Level Agreement (SLA) initiatives to streamline processes and reduce resolution times. RESPONSIBIL...

Please find the below JD:- Job Title: Helpdesk Support Analyst - L1 Job Type: 6 months contract to hire Location: Hyderabad & Ahmedabad Job Mode: Hybrid (2 days per week - only in day shift. If the shift demands availability after 7 pm IST, they will work remote) Shift: Rotational shifts - 24*7 (including weekends and holidays - shift roster will be shared in advance so that they can plan accordingly) Experience level: 3 to 5 years Work Environment & Shift Expectations: Must be available to work rotating shifts, including nights, weekends, and holidays as part of a 24x7 coverage model. Comfortable working in a high-volume, fast-paced environment with shifting priorities. Willingness to parti...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

We have vacancy VMWare for technical support - US voice process. Excellent communication. 1 lakh joining Bonus + 8 lpa max salary L2-Tech support process- Any graduation is ok but see in computer science CCNA Certificate is must Minimum -2 yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred 1 lakh joining Bonus will be given to candidates who joins immediately Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) SALARY STRUCTURE : FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support mac Support, Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution salary 6.5lks Two way Transport work location:whitefield call indu@7848820046 aditi@7795311459 call suman@7848820047 Call Pooja @9886112704

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure A...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

Job Title: Enterprise Service Desk Advisor Location: Remote Shift: 24x7 Rotational Shifts Department: Enterprise Support Services Job Summary: We are looking for an experienced and customer-focused Enterprise Service Desk Advisor to join our 24x7 Enterprise Grade Service Desk team. In this role, you will provide first-level technical support for Adobe products to enterprise customers via phone, chat, email, and web portal. Your responsibilities will include triaging issues, resolving technical problems, escalating complex issues, and ensuring an excellent customer experience. Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wid...

Hiring For MNC(CTS) Windows,Linux,Azure Cloud Exp in VMware incident&service request,SLA adherence Support Data Center&Cloud(AWS/Azure) System health checks,backups &disk utilization,ITSM tools Preferred:AWS/Azure Foundation Certification NP:0-15 d

Hi, We are seeking an experienced and highly skilled Technical Support Specialist to join our team. The ideal candidate has a proven background in technical customer support, demonstrating the ability to resolve complex hardware, software, and network issues while delivering exceptional client service. If interested, pls share your resume to chn.hiring@foundever.com Required Qualifications & Skills 1yr and above experience in a technical customer support role is mandatory Good verbal and written communication skills in English Should be flexible for night shifts Should be flexible for rotational week-offs 5 days working in a week and 2 days week off Should be an immediate joiner Free transpo...

We are looking for a skilled RPA UiPath Support Engineer who has hands-on experience in production support and maintenance of automation processes. The ideal candidate will have strong analytical and troubleshooting skills, with a basic understanding of UiPath development to identify, fix, or escalate automation issues efficiently. Key Responsibilities: Provide L1 / L1.5 support for UiPath-based automation processes in production. Monitor bots, orchestrator queues, and logs to ensure smooth daily operations. Troubleshoot and resolve incidents, perform root cause analysis, and document fixes. Coordinate with development teams for bug fixes or process enhancements. Handle job failures, excepti...

Job Description Provide first-level support to users for hardware, software, and network-related issues. Perform initial diagnosis and troubleshooting of hardware, software, network, and peripheral issues (L1 support). Install, configure, and maintain desktop/laptop systems, printers, and other peripherals. Respond to help desk tickets, phone calls, emails, or walk-ups in a timely and professional manner. Log, track, and document all support requests using the organizations ticketing system. Assist in setting up user accounts, email, and software applications. Escalate unresolved issues to L2/L3 support or relevant teams. Maintain an accurate inventory of hardware and software assets. Suppor...

Job description Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Com...

L1 Support Engineer - Hadoop Ecosystem We are looking for a L1 Support Engineer to join our 24x7 operations team. This role involves providing critical first-line support for a large-scale data platform based on the Hadoop ecosystem. Key Responsibilities • Provide first-line technical support for production issues across the Hadoop platform, ensuring rapid diagnosis and resolution. • Perform monitoring and execute system health checks. • Utilize SQL for data validation and initial incident investigation. • Apply basic Unix/Linux commands for log analysis and platform troubleshooting. • Support core Hadoop ecosystem components, specifically Sqoop, Hive, and Impala , handling job monitoring an...

Ensure smooth IT infra ops incl. networks, desktops & devices; monitor branch systems for uptime; provide first-level electrical support; resolve issues with teams/vendors; enforce banking IT security; and communicate effectively in English. Required Candidate profile IT experience in Bank with networks, infra & troubleshooting; skilled in managing desktops, laptops & peripherals; basic electrical support; fluent English for multinational collaboration.