863 L1 Support Jobs - Page 4

understanding how integration works Connection between Systems Network Systems User Management Payment Flow + Integration Experience in API - Rest API, Postman GCP Logs Strong customer facing abilities. JSON knowledge API Calls Required Candidate profile 3–6 yrs of exp in a Support Engineer, Integration Support, or Technical Support role Working knowledge of REST APIs, including testing and troubleshooting using Postman or similar tools.

Role Overview The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required. Key Responsibilities Monitoring & Operations Monitor network devices, servers, applications, and systems Ensure uptime of critical LI infrastructure as per SLAs. Incident Management Log, track, and resolve L1 incidents and service requests within defined timelines. Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when required. Shift Operations Execute daily hea...

Required - Min 2 years exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 6LPA US Shifts Immediate joiners Drop your cv on - 8529546798

We are looking for L1 support Engineer for one of our Big 4 clients

Customer Service over web, phone, email Manage Level 1 Support Tickets Application support tickets raised over web, emails and calls Escalate work non completion inside defined SLAs Coordination with Internal and External stakeholders Weekly reports Required Candidate profile B.Sc IT graduate minimum with L1 Application support skills MS Office tools expertise Excellent communication skills in English Ability to manage foreign clients Work Shift 10 AM - 7 PM. 6 days a week Perks and benefits Allowances and benefits as per MNC group HR policy

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai (Ambit IT Park) Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1.Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excell...

Position Overview: This role involves troubleshooting issues, resolving technical glitches, and providing guidance to users. Acting as a bridge between end-users and development teams, collaborating to maintain and optimize application performance. Role & responsibilities: 1) Providing technical assistance to end-users via various channels (phone, email, in-person). 2) Proactively monitoring application performance and identifying potential problems. 3)Working with development teams, infrastructure teams, and other stakeholders to resolve complex issues and improve application functionality. 4) Identifying and implementing RCA to improve application performance and efficiency. Technical Skil...

Appian, L2/L3 certified, Agile, Support

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Hi, Role: Technical Support/ Service desk Work Location: Hyderabad Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources ...

Attend basic & small amounts of inbound technical service calls Keep records of all conversations in our ticket system in a comprehensible way Ensure following the customer service SOP, and website for FAQs.

Hiring for Deloitte with J2W Payroll Below are the mandatory criteria that we need: Candidates should possess excellent communication skills. For Tech role They need to have good Technical skills (good knowledge on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting). We are good to proceed with undergrad profiles, however these candidates will continue working with us as contractors and will not be converted as FTEs. Request you to set expectations with the candidates before proceeding ahead. Experience: 3 months - 3 year for Tech support. 3 months 2 years for non-tech support. Shift timings:- rotational shift , candidate should b...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Hiring for Technical Voice Process Salary - upto 34k in hand 5 days working Rotational Shifts Both side cabs Location - GGN - Need excellent technical knowledge - Need excellent communication skills Apply - Priyanka: 8882269056 Vijay 8920951207

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting techniques and tools. Escalate complex issues to senior engineers or other teams when necessary. Document customer interactions using CRM software for accurate tracking and reporting. Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction. Desired Candidate Profile 1-4 years of experience in L1 Support (Technical Voice Process) with excellent communication skills. Ability to work on rotational shifts including night shifts as required by the business needs. St...

We are seeking a skilled Software Support Engineer to join our team. The role involves working closely with clients to install, configure, and implement our software solutions,

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functi...

Responsibilities: * Manage application lifecycle from development to retirement * Collaborate with cross-functional teams on project delivery * Provide L1 support for production issues

We have vacancy VMWare for technical support - US voice process. Excellent communication. L2-Tech support process Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

We have vacancy VMWare for technical support - US voice process. Excellent communication. 1 lakh joining Bonus + 8 lpa max salary L2-Tech support process- Any graduation is ok but see in computer science CCNA Certificate is must Minimum -1yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred 1 lakh joining Bonus will be given to candidates who joins immediately Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Hi, Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outloo...

(chat process ) Graduate fresher/exp (technical background only) Salary- 25,950 in-hand + incentives 5 days working with any 2 week off

International technical support chat process Chat process rotational shift 33.5 ctc excellent comms Job location Mohali Interview only at office 4Rounds

Hiring for Technical Support- Backend Process - CHAT- - Thane - WFO - Personal System CHAT PROCESS Hsc/Graduate with 6 months experience in chat process Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Required Candidate profile Week off: 6 days of working. Any 1 Rotational week off Nature of Job: Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice