1201 L1 Support Jobs - Page 4

Minimum exp-2 Years in Service desk -voice /Technical support Excellent communication Location-Pune / Bang Notice- Only Immediate Work from office US Shifts Share resume on -archi.g@manningconsulting.in Contact-8302372009

BPO- Hiring For Technical E Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Experience in Technical Customer Service Mandate - 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support mac Support, Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution salary 6.5lks Two way Transport work location:whitefield call anjum@7795311458 call aishwarya@7795311104 call kashish@7816842400 call indu@7848820046 aditi@7795311459 call shaina@7848820047 Call Po...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Location: Hyderabad-WFO Experience: 2+ years Work timings: US work hours Must have Seasoned Level 1 (2 - 4 years) or early Level 2 support resources Excellent Communications Experience with ticketing tools (Zendesk or any) Should be flexible to work in US hours Resolving support tickets, configuring printers, Wi-Fi, and laptops, as well as managing Windows operating systems and other technical setups. Technical Skills: Understands system configurations, networks, printers, imaging, VPN, Office 365, Windows OS. Documentation Skills: Able to create or update SOPs and KBs. Interaction: Comfortable on video calls with customers, clinic staff (dentists, assistants, admin). Soft Skills: Clear comm...

Life on the team Its an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other ...

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

Hiring for a Technical Support Specialist Minimum 1 year exp in technical support (Service desk and ticketing tools) CTC- Up to 7 LPA Location- Pune, Bangalore Graduates only Excellent communication US Shifts Immediate joiners DM- 8905344933 (Divyam)

Job Description: We have an immediate opening for Production Support professionals to join our team at Mphasis . This role requires 24x7 production support with rotational shifts and an in-office work model . Responsibilities: Provide L2/L3 application and production support for enterprise systems. Perform incident, problem, and change management following ITIL processes. Monitor system performance and resolve production issues quickly. Collaborate with development and infrastructure teams for permanent fixes. Conduct root cause analysis (RCA) and prepare necessary documentation. Handle deployments, configuration changes, and environment maintenance. Ensure compliance with SLAs and contribut...

A short video profile (1-2 minutes) introducing yourself is mandatory along with your resume. NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients JOB DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all ...

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support mac Support, Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution salary 6.5lks Two way Transport work location:whitefield call anjum@7795311458 call kashish@7816842400 call indu@7848820046 aditi@7795311459 call shaina@7848820047 Call Pooja @9886112704

Role & responsibilities Associate should be able to work on different application issues with Good Troubleshooting Skills. Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries. Team player and ready to manage shared account model with 24*7 support (managing multiple accounts) Preferred candidate profile Excellent communication skills Voice support experience L1 technical support experience in the retail domain Hands-on experience with ServiceNow ticketing tool and Active Directory (added advantage) Chat support experience Familiarity with remote support for end users Willingness to work in a 247 environment Comfortable with rotational shifts a...

Position Overview: The IT Support / Desktop Support Engineer is responsible for maintaining, troubleshooting, and ensuring the optimal performance of computer systems and operating environments. The role involves managing system installations, diagnosing hardware/software issues, and providing technical support for Windows operating systems and Microsoft Outlook environments Responsibilities : Install, configure, and update Windows 10 & 11 operating systems. Manage and troubleshoot antivirus software on Windows systems. Handle Outlook OST and PST files, including backup and recovery. Diagnose and resolve Blue Dump (Blue Screen) errors and system crashes. Create and manage System Restore Poin...

**Mphasis Walk-in Drive for Technical- Service Desk !** Date: 31st-Oct-25 Timings: 12pm to 3pm Address: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune - 411014. **Essential Job Functions:** Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password ...

Key Responsibilities: Provide first-level technical support and troubleshooting for IT-related issues. Manage and resolve service requests and incidents efficiently. Assist in the administration and support of Microsoft services and applications. Support networking issues and cloud-based services. Collaborate with other IT teams to ensure seamless resolution of issues. Maintain detailed documentation of service desk activities and resolutions. Communicate effectively with clients and stakeholders to provide status updates and gather necessary information. Qualifications: Recent graduate with a degree in Computer Science, Information Technology, or a related field. Strong communication skills...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure ...

Job Title: Technical Support Executive Contact To: +91 74834 09628 (ASHIK- HR) Location: Brookfield, Bengaluru Salary: Up to 6.5 LPA Work Days: 5 Days a Week (2 Days Weekly Off ) Role & responsibilities: Handle inbound calls and tickets to assist international customers with technical issues. Troubleshoot hardware, software, or network-related concerns with accuracy and professionalism. Document all interactions and update issue details in CRM or ticketing systems. Meet daily and monthly targets related to resolution rate, productivity, and customer satisfaction. Escalate unresolved or complex technical problems to higher support tiers when necessary. Follow standard operating procedures, se...

BPO- Hiring For Technical E Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Experience in Technical Customer Service Mandate - 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Role & responsibilities Monitoring PAN India network devices including Switches, Routers, Firewalls, servers through systems and monitor software. Log the tickets on the helpdesk tool on behalf of Client making Change/service requests. Document all communication with customers/Onsite/ISP team in email via outlook. Notify/Discuss with SM/L2 Engineer on tickets that require assistance. Providing 24*7 support with the network monitoring tool for incidents and activity. Logging tickets with the ISP and MPLS for any link down and follow up for RCA/RFO. Follow up with the Onsite team for open incident tickets to closer within the SLA. Monitor email 24*7 and respond to the client/Onsite and other t...

• Provide L1 IT support for desktops, laptops, printers, and peripherals. • Install/configure Windows & MS Office apps. • Troubleshoot LAN/Wi-Fi/VPN issues. • Manage AD user accounts. • Maintain ITSM logs & ensure IT policy compliance Required Candidate profile • Deliver on-site L1 desktop support for bank branches. • Handle hardware/software issues, AD tasks & connectivity support. • Log incidents & coordinate with L2/L3 teams for quick resolution.

Designation - Technical Process Specialist Min 1 Yr of Exp Into Technical Support International Voice Any Graduate US Shifts CTC - UPTO 5.5 LPA +allowances +incentives Both way cab IMMEDIATE JOINERS ONLY Interview - Virtual Contact Kamal -9828396548

JD for Tech Support: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8 System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controlle...

Job Title: Support Manager Enterprise Production Support About the Role We are looking for an experienced and hands-on Support Manager / Technical Project Manager to lead enterprise-level production support for a diverse portfolio of business-critical applications. The ideal candidate will possess deep expertise in the Microsoft technology stack , Azure cloud services , and a solid understanding of ITSM processes and tools . This role requires a proactive leader capable of driving operational excellence, ensuring service stability, and establishing strong governance across support functions. The position involves close collaboration with cross-functional Agile teams in a fast-paced environme...

Technically skilled in IIS, monitoring, and alerting tools Datadog , Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects Analyzing incidents or services , updating resolution notes Adaptability to learn new technologies like salesforce Excellent communication skills- since they should directly interact with stakeholders Experience in managing or handling managed service projects Role & responsibilities Preferred candidate profile

Job Title: SAP SD Experience: 7-10 Years Location: Mumbai/Hyderabad Job Description: We are seeking an experienced SAP SD (Sales and Distribution) Consultant to join our team. The ideal candidate will have hands-on experience in support and implementation projects , with strong expertise in SD processes , customization , solution design , testing , and user support . The candidate will be responsible for end-to-end ownership of SD-related activities, ensuring effective delivery of business solutions aligned with organizational goals. Key Responsibilities: Participate in SAP SD implementation and support projects , handling configuration and customization activities as per business requiremen...