1201 L1 Support Jobs - Page 2

Onsite Deployment & Installation (Rack and Stack) Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs). Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements. Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines. Mount devices (up to 3 meters in height) securely and safely, following all EHS standards. Device Configuration & IOS Upgrade Execute IOS/firmware upgrades and confirm version compliance post-upgrade. Validate successful device boot, configuration integrity, and module recognition. Collaborate with remote enginee...

Experience In Application Support & Product Support , Team Leading ,Team Coordination, SQL & Linux Command Strong in SQL Queries -Required Trouble shooting(Hindi Language Mandatory) interested candidates send cv to 63644 67264(Only Males Candidates)

Role & responsibilities Essential Job Functions : Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and co...

Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation , office 365 Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment Troubleshooting network related problems with time line. (Booting issue/ CPU Error) Finding and troubleshooting of monitor...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...

Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.CTC: 24 Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Inter...

Role & Responsibilities: Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication. Review incoming tickets in ServiceNow, providing detailed resolutions to users. Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns. Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed. Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities. Define and oversee ...

Hi, Job Description Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, M...

Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY FRESHERS -- SALARY -- RS 2.77 LPA Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP Language: Proficient in English (Read + Write + Speak )Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or ...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Khushi 7869457739 ## NO PLACEMENT ...

Role Application Support Engineer Exp – 1 to 4 yrs Location – Mumbai (Thane) Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm . (No transportation provided) Working Days - 6 days (Monday to Saturday) Primary Skill Set - We need L1 support folks who have supported in General Insurance based projects Application Support Engineer Responsibilities: Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Troubleshoot and rectify application issue. Perform root cause analysis to identify the reasons for the unde...

We have an urgent opening for an IT Support (L1/L2) professional with strong experience in supporting audits and maintaining data security compliance . Role & responsibilities Provide first and second level technical support for hardware, software, network, and IT systems. Troubleshoot and resolve IT issues quickly within set timelines. Escalate complex problems to higher-level teams and keep proper records. Perform system updates, software installations, and basic network configurations. Monitor IT systems to ensure they work smoothly and efficiently. Create and maintain clear and accurate documentation, including Standard Operating Procedures (SOPs). Develop and update a centralized Knowle...

Role & responsibilities 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high d...

As a part of this role, you will be responsible for ensuring smooth operations for the procurement team. Your primary focus will be on managing client requirements, including PR-PO processing, supplier collaborations, invoice compliance, and providing Level 1 support for any Procurement functional troubleshooting. Key Responsibilities: - Ensure smooth day-to-day operations for the procurement team - Manage client requirements such as PR-PO processing and supplier collaborations - Ensure compliance with invoicing processes - Provide Level 1 support for any Procurement functional troubleshooting Qualifications Required: - Strong understanding of procurement processes - Excellent communication ...

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest so...

Support engineers should have 2+ years of experience. Responsibilities Provide customer support by resolving platform inquiries, L1 technical issues, and configuration challenges related CloudPhysics platform and its interaction with Broadcom environments. Diagnose, troubleshoot, and document cases for escalation to the Development Team via Jira tickets. Maintain and update Knowledge Base, System Taxonomy, Hardware Compatibility List, and End-of-Life Databases using Broadcoms latest updates. (Even if something has been automated, they can be the owners) Track and report support metrics to ensure SLA compliance and continuous process improvement. WalkMe in-app support maintenance. Website Sta...

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and w...

At Fingent, we believe that technology can make a meaningful difference to the lives around us. The lives of those who use it, the lives of those who build it and to society at large. We create and provide software which is beautiful, usable and compelling, to solve complex business challenges. We nurture smart people who bring out the best in themselves, their peers, and their clients. Responsibilities Execute troubleshooting for master /transactional data errors, configuration issues, and access-related problems Escalate complex issues to L2/L3 support with complete documentation Provide first-level support for multiple SAP modules Handle user account management (password resets, user unlo...

Role & responsibilities • Provide client support and resolve issues related to the web system. • Handle and manage support tickets efficiently, ensuring timely resolution. . Troubleshoot and resolve technical issues related to MySQL, web applications, and system performance. . Collaborate with the development team to escalate and solve complex issues. .Ensure proper documentation of processes, resolutions, and system changes. Preferred candidate profile- Required Skills & Qualification: • .Proven experience in supporting web systems and providing client support. • Strong knowledge of MySQL and experience in running and optimizing queries. • Familiarity with PHP and web-based systems. • Abili...

Role & responsibilities 1. Incident Management and Alert Triage Respond to Alerts: Promptly acknowledge and investigate automated alerts from monitoring tools (e.g., Garuda) related to resource utilization, performance, and cost anomalies. First-Level Troubleshooting: Perform initial diagnostics for common issues like high CPU/memory utilization, disk space shortages, and network latency. The focus is on rapid problem identification, not deep-level fixes. Shift Handovers: Conduct comprehensive handovers at the end of each shift, summarizing ongoing issues, actions taken, and pending escalations to ensure continuous support. 2. Monitoring and Reporting Dashboard Monitoring: Continuously monit...

We are looking for a candidate who have knowledge of PostgreSQL (database administration) and is capable of providing application and database support . Basic understanding of .NET and Python would be an added advantage. If candidate have the experience with 0 to 1Year in same domain which will be better to us. Please consider below updated JD: PostgreSQL Database Administration: a. Knowledge of database functions, types, stored procedures, and triggers. b. Knowledge of database performance tuning and query optimization. c. Knowledge of database backup, restore, and recovery processes. d. Knowledge of database replication and high availability setup. Application & System Support: a. Ability ...

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai (Ambit IT Park) Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excel...

We are looking for a Product Owner to organize, prioritize and assess work for our scrum team. Product Owner responsibilities include defining the product vision, gathering feature requests, prioritizing the product backlog, and collaborating with development teams to deliver a successful product. He will also be responsible for scheduling releases, coordinating sprints and managing the support process. To be successful in this role, the candidate should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, the candidate will help us roll out products that deliver our companys vision ROLES AND RESPONSIBILITIES Ensuring products are rolled...

Roles and Responsibilities Provide technical support to customers through phone, email, or chat for desktop and laptop issues. Troubleshoot hardware and software problems using various tools and techniques. Collaborate with internal teams to resolve complex technical issues that require escalation. Document customer interactions using CRM software for accurate tracking and reporting. Stay up-to-date with product knowledge to provide effective solutions to customers. Desired Candidate Profile 1-6 years of experience in L1 Support or similar role. Strong understanding of troubleshooting techniques . Excellent communication skills (verbal & written) for effective customer interaction. Should be...

Job Title : Zendesk Support engineer Location : Hyderabad, Bengaluru, Chennai, Kolkata & Noida (Hybrid) Experience 7 to 12 years Ticket support through ZD only - no requirement for chat or phone support Customer facing experience essential / ZD experienced preferred or other ticket management system Requirements: 3-4 full time staff to support Tier 1 Customer / Professional support Shift arrangement to cover APAC, EMEA, AMER time zone - and coverage for sick leave / PTO G-P to provide all equipment and training and ongoing management Standards SOPs and ongoing training and support provided by G-P Ticket support through ZD only - no requirement for chat or phone support Customer facing experi...