1585 L1 Support Jobs - Page 2

Hi Folks, We are urgently hiring for the below positions L1/L2 Support Analyst Managed Services (Everest CMS Platform) Role Overview The L1/L2 Support Analyst will provide Tier-1 front-line support for a custom-built Everest PHP/LAMP CMS platform used by US-based automotive franchise dealerships. This is a low-complexity, high-volume support role focused on timely response, accuracy, customer service, and working within established templates and tools. The role requires CST coverage (9 AM5 PM CST) with some resources supporting until 7 PM CST. Key Responsibilities 1. Ticket Handling (Tier 1 Support 95% Everest Website Platform) Respond to and resolve incoming HubSpot tickets within 23 hours ...

We are looking for an IT Support Services Analyst/Sr Analyst to join our L1 team in Chennai/Hyderabad location. This is an amazing opportunity to work on Web of Science products. The team consists of 8 colleagues and is reporting to Team Manager. The IT Support Services Analyst is responsible for providing technical support and ensuring the smooth operation of end-end workflow in content and monitoring applications regularly. This role involves troubleshooting, incident management, user support, and ensuring high-quality service delivery aligned with workflow policies and business objectives. About You experience, education, skills, and accomplishments Minimum 5 years of experience in WoS Pr...

Job Summary : We are seeking a Technical Support Engineer to provide technical assistance and support to customers using our products and services. The role involves troubleshooting issues, resolving technical queries, and ensuring a high level of customer satisfaction through timely and effective support. Key Responsibilities : Provide technical support via phone, email, chat, or ticketing systems –Diagnose, troubleshoot, and resolve hardware, software, and network issues –Log, track, and manage support tickets until resolution –Escalate complex technical issues to higher-level support or engineering teams –Assist customers with product installation, configuration, and usage –Create and upd...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role with a Leading IT Company. Job Locations : Bangalore (Electronic City) AND PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : FRESHERS -- Rs 2.77 LPA Rs 4.50 to 5.50 LPA -- FOR 1+ Years of Exp ( as per last salary & exp ) Rs 5.50 to 7.00 LPA -- FOR 2+ Years of Exp ( as per last salary & exp ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of ...

*Graduation is must *min 1 years exp into technucal international voice into networking routers modem ip address vpn troubleshooting *sal-5.5LPA *5 days/2 days off *cab *telephonic interview *immediate joinee *chennai jeevitha-9940812026/8925733223 Required Candidate profile *Excellcent communication in english *ccna voice *Troubleshooting with us customers through calls technical voice process international exp is must *Night shift2 way cab there *immediate joinee only

short video profile (1-2 minutes) introducing yourself is mandatory along with your resume NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients. Role and Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (inbound & outbound), chats, and email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all sta...

About Us : You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Hiring Now:(Service Desk) For A Global MNC In Chennai, Indore & Mumbai Location: Chennai, Indore & Mumbai (Work from Office) CTC: Up to 8.5 LPA Qualification: Any Graduate Experience: Min. of 9 months to 8 Years on any work exp, is Good to go. Role :- Service Desk Specialist Interview Mode:- Virtual To Schedule Your Interview Kindly Call Or whtapp on the below mentione...

Technical Customer Support - Voice Process 5 Days Working Rotational Shift Salary 3.5lpa to 5.5lpa Job Location Pune Required Candidate profile Fresher & Experienced both Good Technical knowldge of Hardware / Desktop / Networking / Server / Linux Support Must be Excellent English Communication Skills HR Fizza - 8400757681

Dear, We have opening for freshers Tech support/Service desk for Gurgaon. Job Title: Application Tech Support Practitioner Location: Gurgaon Experience: 0-2 years in IT Service Desk or Technical Support Education: Minimum 15 years of full-time education Key Responsibilities: Provide L1 technical support via voice, email, chat, and remote tools Troubleshoot hardware/software issues and resolve incidents efficiently Document interactions and resolutions using ITSM tools (e.g., ServiceNow, BMC Remedy) Collaborate with team members and contribute to process improvements Mentor junior staff and support knowledge sharing Skills Required: Service Desk Management & Incident Handling Proficiency in M...

Hiring Desktop Support Engineers (Male Freshers) to provide first-level IT support. Troubleshoot basic hardware/software issues Escalate tickets & ensure smooth end-user assistance Required Candidate profile Any Graduate/Diploma in IT/CS with basic OS, hardware & networking knowledge. Strong communication, problem-solving skills Only Male Graduates(2020 - 2024) are eligible to apply

L1 IT support English communication required (Verbal & Written) Willing to work in US Shift (7:30 PM IST to 5:00 AM IST)

Role & responsibilities Support & provide service via calls, emails and tickets Work on provided offline activities Follow given SOPs and flag any unresolved issues, escalations to L2 Ability to diagnose and analyze technical problems Analyze different systems and energy data to find potential for energy optimization. Work on projects that requires data mining, analysis & presentation Follows up and meets commitments to customer Flexibility towards shifts and week offs as per requirement Essential Competencies/ Primary Skill Set: Soft Skills Excellent verbal and written communication skills Passion for Technology & customer support Demonstrable ability to work in fast-paced, technical, cross...

Provide L1 technical support via email, phone & chat Troubleshoot application and system issues Log, track & resolve tickets using CRM tools Coordinate with internal teams Ensure smooth post go-live customer support Required Candidate profile 1–3 years of experience in Technical Support Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Basic knowledge of any programming language

Managed end-to-end GEM portal operations, L1 cases, including product listings, Bid Submission vendor on-board, and compliance with GEM guideline Searching & downloading tenders in websites related to company products & send to relevant sales manager Required Candidate profile Should Be Have Master in GEm Portel Have Knowledge of L1 Support

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Zensar Technologies for the following skillseta: Primary Skills AI Automation Agentic AI Chatbot Development Workflow Automation Machine Learning Natural Language Processing (NLP) AI-driven Solutions Automation Frameworks Python Scripting Autonomous Workflows \ Secondary Skills Microsoft Bot Framework Dialogflow Laptop/Desktop Support IT Troubleshooting OS Installation Peripheral Device Support End-user Environment Incident Resolution L1 Support

We are hiring for Technical Chat Support for International BPO. Min 1 year of work exp is required in Technical Chat Support Candidates having exp technical chat experience only apply Max salary 26k in hand 5 days working Contact Rohit 8178634637

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : Zscaler Architecture Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :ZSCALER SKILL REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escal...

Candidate should have excellent verbal english communication skills good knowledge on computers US Shifts 5 Days Working Pick and Drop Fix Salary + Bonus and Incentives Medical, PF facility Call 9873356699

Technical assistance via phone email or service desk system Diagnose and resolve basic hardware software, printer Set up configure devices CCTV camera systems configuration and installation LAN WAN ISP routers network switches and wireless networking Perks and benefits Company Provides Breakfast Lunch and tea or coffee

MASS HIRING FOR TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION SALARY UP TO 5 LPA + INCENTIVES + 5 DAYS WORKING + FREE CABS. Call HR Fiza To Schedule Your Interview @ 9257048581 Call HR Vanshika To Schedule Your Interview @ 9257030238 Drop your Resume:- divyanshi@virtueplacement.com Role & responsibilities:- Provide technical support and assistance to customers via phone, email, or chat. Identify and diagnose technical issues reported by customers. Resolve technical problems in a timely and efficient manner. Assist customers with software installations and upgrades. Document and track customer issues in a ticketing system. Collaborate with other teams to ensure timely resolution of customer...

MASS HIRING FOR TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION SALARY UP TO 5 LPA + INCENTIVES + 5 DAYS WORKING + FREE CABS. Call HR Ismita To Schedule Your Interview @ 9257048584 Call HR Divyanshi To Schedule Your Interview @ 9257048582 Drop your Resume:- divyanshi@virtueplacement.com Role & responsibilities:- Provide technical support and assistance to customers via phone, email, or chat. Identify and diagnose technical issues reported by customers. Resolve technical problems in a timely and efficient manner. Assist customers with software installations and upgrades. Document and track customer issues in a ticketing system. Collaborate with other teams to ensure timely resolution of custo...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible --- Rs 2.77 LPA ( BTECHS / BCA / MCA/ MTECH -- pass outs with degree only ) *1 year+ International Technical support Experience' Salary - Rs 4.50 to 5.50 LPA -- as per last Sal / Exp *2 year+ International Technical support Experience Salary - Rs 5.50 to 6.50 LPA -- as per last Sal / Exp Working days -5 (Rotational Shifts) -2 days rotational ...

Required Skills: Should have minimum 1 year of experience in International voice process Should have Excellent communication Respond to and resolve IT support tickets via phone and chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Rotational Shift & Rotational week-off Only one way cab - Drop will be provided Candidates with experience in domestic or non-voice processes are not eligible to apply Only male candidates can apply** Immediate joiners preferred** If you are Interested, please share your updat...