863 L1 Support Jobs - Page 11

TECHNICAL SUPPORT FOR INTERNATIONAL VOICE PROCESS LOC - GURGAON , PUNE AND BANGALURU GRAD/UG WITH EXPERIENCE OF 1 YEAR OF ACTIVE DIRECTORY SAL- UPTO 60000 INHAND WFO, 5 DAYS WORKING, 24*7 SHIFT CAB+ INCENTIVES IMMEDIATE JOINERS ONLY KAJAL 8860800235

Location: Pune (5 Days work from office) Working Days: Any 5 Days of the week Rotational Shift: 10 AM - 7 PM & 2 PM to 11 PM Key Responsibilities Provide first-level and second-level IT support for LOS/LMS applications. Troubleshoot and resolve incidents related to loan processing, integrations, and workflows. Support key modules such as KYC, PAN validation, NPA tracking, Credit Card flow, and Voucher management. Monitor system performance and ensure timely resolution of user queries and technical issues. Coordinate with vendors, business, and internal IT teams for issue resolution and enhancements. Document incidents, resolutions, and prepare knowledge base articles for recurring issues. En...

Role: Technical Support Executive (International BPO) Location : Hyderabad Shift Timings : 24/7 Night Shifts Work Schedule : 5 Days Working, 2 Rotational Week Offs Cab Facility : 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification : Only Graduates Expected CTC : Up to 4.5 LPA Interview Mode : Walk-in Joining : Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Aman- 8306474104

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : HRMayur - 7357769199

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS LOC - GURGAON, PUNE and BANGALURU GRAD/UG WITH EXPERIENCE OF 1 YEAR IN SAME SAL- MAX UPTO 58000 INHAND WFO, 5 DAYS WORKING, 24*7 SHIFT CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) KAJAL - 8860800235 Required Candidate profile Cloud | 0365 | SCCM | SCCIM | ODSP | AVD | RDS | FSMO Provide Level 2/3 technical support across users and teams Ensure secure and smooth operations Manage DNS, DHCP, and server-side configurations

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Role & responsibilities Handle inbound/outbound calls from US-based customers regarding telecom services Assist customers with billing inquiries, service issues, plan upgrades OR technical troubleshooting. Escalate unresolved issues to appropriate departments Follow all company protocols and quality guidelines. Maintain accurate customer records in CRM systems Meet performance metrics including call handling time, resolution rate, and customer satisfaction Preferred candidate profile Minimum 6 months of International BPO experience Excellent communication skills in English Comfortable working night shifts and in a high-volume environment Strong problem-solving and interpersonal skills Connec...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call Renuka @7483101122 call suman@7848820047 Call Pooja @9886112704

Role & responsibilities Provide excellent customer service in a friendly and professional manner 2. Demonstrate thorough knowledge of products and services, responding to inquiries promptly 3. Enhance the customer experience by resolving issues quickly and effectively 4. Adhere to company policies, code of conduct, and regulatory guidelines 5. Suggest ways to promote client products and improve customer satisfaction 6. Ensure customers' confidential information is protected and used only for official purposes Preferred candidate profile . Effective listening skills, with the ability to understand and offer solutions based on customer concerns 2. Strong written and verbal communication skills...

As an L1 Support professional with 3-8 years of experience, you will be responsible for providing technical assistance and support to end users. Your role will involve troubleshooting issues, resolving problems, and escalating complex cases to higher support levels when necessary. Key skills required for this position include a strong understanding of L1 Support concepts, excellent problem-solving abilities, and the ability to communicate effectively with users of varying technical expertise. You will be expected to adhere to the specified notice period of immediate to 30 days and be available to work at any PWC location as needed. If you meet the experience and skill requirements for this r...

Job Description: We are hiring Service Desk / Technical Support Executives for our IT support team in Hyderabad and Pune . The role involves providing L1 technical assistance, troubleshooting IT issues, and ensuring prompt resolution for end-users. Responsibilities: Serve as the first point of contact for end-users via phone, email, or chat. Troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to higher support levels as needed. Log, track, and manage incidents in the ticketing system. Provide remote support and guidance to users. Ensure adherence to SLAs and maintain high customer satisfaction. Requirements: 13 years of experience in IT Service Desk or Tec...

You are invited to join Infosys BPM Ltd. as a Service Desk - Voice for International Voice Process in Pune. As a member of our team, you will play a crucial role in providing L1 support and resolving client issues through calls, chat, and email. Your excellent communication skills will be key in ensuring effective client interactions. Additionally, experience with ticketing tools like ServiceNow, Remedy, and control M will be advantageous. In this role, you will utilize your expertise in resolving queries related to VPN, Drivers, O365, driver installations, Active directory, operating systems, networking, and cloud computing. Proficiency in using productivity applications such as Microsoft O...

As a Tier 1 Service Desk Analyst, you will be responsible for providing first-level technical support to end-users encountering issues with hardware, software, networking, and related technologies. Your role as the initial point of contact for technical support requires exceptional customer service skills, a proactive approach, and the capacity to diagnose and resolve basic IT issues efficiently. You will be expected to deliver Tier 1 support by addressing technical issues and service requests through various communication channels such as phone, email, chat, or remote tools. In cases of unresolved or complex incidents, you will escalate them to the appropriate support teams following establ...

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Da...

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules...

Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printer...

Role & responsibilities Provide prompt and efficient customer support via our ticketing tool. Address customer inquiries, troubleshoot technical issues, and provide guidance on using the IIFL Home Loans platforms effectively. Resolve customer complaints and ensure timely and satisfactory resolution of issues. Collaborate with other team members and departments to escalate and resolve complex customer queries or problems. Educate the ground team on our process and rule engines, ensuring they are aware of the features and benefits available to them. Document and maintain accurate records of customer interactions and issue resolutions in the designated CRM system. Contribute to the development ...

Roles and Responsibilities Provide Level 1 (L1) application support to customers through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications such as DMS. Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders. Collaborate with internal teams for issue escalation and knowledge sharing. Maintain accurate records of customer interactions using ticketing tools.

You will be responsible for understanding L1 support issues and resolving them based on assignments received from the L0 team. Additionally, you will monitor help desk tickets and ensure timely closure in the system. Furthermore, you will be required to prepare User Manuals and Standard Operating Procedures (SOPs) for new PP objects. Having expertise in the end-to-end production lifecycle and production master will be essential for this role. A good understanding of the Material Requirement Planning (MRP) process and Goods Receipt/Goods Issue (GR/GI) activity is also necessary. You should possess knowledge of SAP PP tables and be able to execute reports effectively. In this position, it will...

The Service Desk Specialist position is a role in which you will be providing first-level support to customers regarding software and computing platforms. Your primary responsibility will be to ensure high standards of customer service by effectively communicating with users and IT support. As a French Service Desk Specialist, you will be required to work from the office in Bangalore on a 6-month contract, handling a 24*7 shift. It is essential that you possess a proficiency level of B1 or B2 in the French language, with the ability to read, write, and speak fluently. Your key responsibilities will include troubleshooting, service desk support, IT help desk tasks, and providing L1 support to...

Location: Mundhwa, Pune Shift timings: Rotational shifts 10-7 pm; 2-11 pm Key Responsibilities: Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests. Monitor support queues and ensure timely acknowledgment and resolution of tickets. Troubleshoot basic application issues, data discrepancies, and functional queries. Document issues, solutions, and standard operating procedures (SOPs). Escalate unresolved issues to L2/L3 or the development team with adequate information. Coordinate with internal teams for user access management, configurations, and minor system updates. Provide support during UAT and post-deployment phases. Generate routine repo...

Job Title : Application Support Engineer Location State : Tamil Nadu Location City : Chennai Experience Required : 2 to 4 Year(s) CTC Range : 5 to 8 LPA Shift: 24/7 Work Mode: Hybrid Position Type: Contract Openings: 1 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet ...

Hi Candidate, Opening for Application Support Experience: 1 years to 4 years Position: Permanent Location: (CBD Belapur) Job description Essential Duties and Responsibilities: • Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times • Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets • Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately. • Timely and accurate documentation of work performed, to the standard requi...