369 L1 Support Jobs - Page 11

Only mail can apply Job Title IT Operations Analyst Department IT Operations Summary of Job The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system Essential Functions Ensure availability and performance of high-volume system (24/7/365) Performs daily administrative tasks such as working with daily check lists and creating turnover reports. Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners Communicate with clients and channel partners for production resolution/ticket closure Continually monitor and maintain security measures Maintain awareness of and ensure adherence to Zelis standards regarding privacy Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for Technical Support Engineer - Voice / Non-Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Good in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.

provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.

Technical Support Lead We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Preferred candidate profile Responsibilities: • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration. • Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting. • Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions. • Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes. • Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks. • Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence. • Conduct root cause analysis and post-mortems for recurring or major customer incidents. • Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume. • Assist in hiring, onboarding, and training new support engineers. Qualifications: • Bachelors degree in computer science, Information Systems, or a related technical field, or equivalent practical experience. • 5+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity. • Strong troubleshooting skills and experience working with software products, Web APIs, server and network administration, system configurations and customer environments. • Experience in SaaS, enterprise software, or B2B platforms is preferred. • Familiarity with Azure Cloud, MS SQL, scripting, or debugging tools is a plus. • Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools. • Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences. • Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams. • Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment

Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issues raised by internal users. Accurately log all support requests and follow through to resolution using ticketing tools. Take ownership of reported issues and ensure effective resolution within SLAs. Escalate complex cases following the escalation path while ensuring timely follow-up. Recommend process improvements or procedural changes to enhance service delivery. Collaborate closely with the internal IT and service desk teams to ensure user satisfaction. Participate in rotational shifts including night shifts and weekends as required. Candidate Requirements: Graduate degree (Computer Science / Electronics preferred). Excellent communication skills verbal and written (English). Willingness to work in 24/7 rotational shifts including night and weekend support. Strong interpersonal skills with an ability to communicate clearly with IT and non-IT staff. Preferred Qualifications (Added Advantage): Minimum 6 months of experience in international technical support / service desk roles. Certification/training in IT support (e.g., CompTIA, Microsoft, ITIL). Familiarity with Windows OS, MS Office, ticketing systems, and remote desktop tools. Strong troubleshooting, analytical, and multi-tasking skills. Ability to work independently in high-pressure or critical situations.

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call kavya@7849020010 call anusha@7815982900 call suman@7848820049 call hr pooja@9886112704 hr mayur@9343402211

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call Hr suman@7848820047

4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Provide technical support for desktops, laptops & network Troubleshoot hardware/software issues, install applications, manage user accounts, and escalate complex problems. Ensure timely resolution and maintain documentation for support activities.

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice process BPO Good Team Handling Exp from International Tech Support Voice Process. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Provide Level 1 and Level 2 support for issues related to Office 365 , Intune , and Exchange Online Troubleshoot and resolve incidents and requests logged in the ticketing system Manage user onboarding/offboarding (mailboxes, Intune enrollments, access controls) Support end-users with issues like email access, device enrollment, Teams/SharePoint, MFA, and application policies Create and maintain documentation of issues and resolutions in the ticketing system Escalate complex issues to senior engineers or vendors when required Ensure compliance with client-specific security and data handling standards Provide user guidance on best practices for secure usage of Microsoft 365 tools Participate in team meetings and share knowledge to drive continuous improvement Preferred candidate profile At least 2 years of experience supporting Office 365 , Intune , and Exchange Online Strong understanding of user management, licensing, and security best practices in Microsoft 365 Experience with ticketing tools. Solid troubleshooting skills for email, authentication, and mobile device management (MDM) Excellent communication skills to provide clear, user-friendly support Ability to prioritize and handle multiple tickets in a fast-paced environment Certifications like MS-900, MS-102, or MD-102 are a plus

Greetings from KVC CONSULTANTS LTD. We are hiring for Technical support voice role for an MNC @Noida. Job Description Process:- -- International Voice Process Eligible :- -Graduates Required for fresher/ Exp. Salary :- - Upto Rs 3.5 LPA 5 days working Cabs available Perks & Benefits FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Ayushi - 86022 79217 Khushi- 80851 24583 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Greetings for Delhi NCR/Gurgaon/Noida residents. Hiring for International Technical / Customer profile Job Description BOTH SIDE CAB AVAILABLE Eligible - Graduates MIN, fresher and experience both can apply 5 Days Working Salary - Upto 5 Rotational Shifts & Rotational Off Perks & Benefits Interested Candidates can or WhatsApp resume Khushi- 80851 24583 Ayushi- 86022 79217 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Candidate should have knowledge in CCNA, MCSE ,AWS and Vmware or Azure skills. Good communication and handling the class with practical knowlege. Candidate should help the students to clearing the interviews. Salary Negotiable and Incentives Prov.

Greetings from KVC CONSULTANTS LTD. We are hiring for Technical support voice role for an MNC @Noida. Job Description Process:- -- International Telecom/Technical Voice Process Eligible :- -Graduates 2 Years of International Telecom/Tech Voice Experience Required. Salary :- - Upto Rs 5 LPA 5 days working Cabs available Perks & Benefits FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . SIMRAN 9821182647 MAHVISH 9628373766 RIYA 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

6.0years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Should be strong in SQL & AWS Cloud.

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.75 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Call Indu@7848820046 Call mayur@9343402211 Call Soumya@8088720040 call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 aditi@7795311459 call suman@7848820047 Call Pooja @9886112704

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient kavya@7849020010 call navya@7848820042 call suman@7848820047

About Organization: Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Job Role: International Voice Process -Tech Support Exciting Opportunity for dynamic tech-savvy professionals possessing excellent verbal and written English communication skills, alongside experience in technical troubleshooting - Service Desk Support Environment. Applicants should have at least 1 year of experience in international voice support, strong logical thinking, technical abilities, proficient problem-solving and interpersonal skills. Willingness to work in rotational shifts (including graveyard) & Rotational Split Week offs. Location: Hyderabad - Madhapur Key Responsibilities: Handle inbound/outbound tech support calls from international customers Diagnosing and troubleshooting hardware, software, and network issues Deliver clear and concise technical guidance as per the process design Route any unresolved issues to appropriate teams for further assistance Offers proactive support for customer service requests via helpdesk services Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Utilize available tools and resources, including remote access tools, to effectively complete tasks. Why Join Us: Best in class competitive salaries. Continuous training and upskilling programs Company Transport (within 30KMs Radius) Exciting work atmosphere with fantastic growth opportunities! Plus, we have awesome in-house recreational facilities! Apply now and become a key player in delivering world-class technical support!