L1 Monitoring

Experience:

• Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications.
• Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial.
• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Basic understanding of Cloud Infrastructure services & its concepts
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
• Prior experience in monitoring and managing events coming from the SQL and other Database servers.
• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Ability to handle and resolve basic server related issues
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
• Certification ITIL Foundation V4 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.

Technology skills:

Mandatory

• Basic Networking skills routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.
• Optional Certifications or trainings in Windows Server platform (MCP), Azure Cloud Administration
• Experience using monitoring tools like Site24x7, HP OpenView, Business availability center, FortiManager, FortiAnalyzer or similar.
• Basic knowledge of Windows server 2012/2016/2019 administration, Azure Infrastructure and troubleshooting.

Optional

• Basic understanding in Data Base monitoring and administration. MS SQL Server up to 2019.
• Basic understanding on Virtualization technologies.
• Knowledge on Scripting & Automation
• Knowledge on Cloud Technologies