Posted:6 days ago|
Platform:
On-site
Full Time
If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.
Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.
Document and escalate complex issues to the appropriate support teams.
Assist in creating and updating knowledge base articles for common issues.
Collaborate with other support team members to ensure timely issue resolution.
Engage with customers professionally, ensuring a positive support experience.
Bachelors degree in information technology, Computer Science, or a related field.
1-3 years of experience in a technical support role.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Familiarity with software applications and basic hardware components.
Ability to prioritize and manage multiple tasks effectively.
Customer-centric mindset and a commitment to delivering exceptional support.
Hudini
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