104 L1 Jobs - Page 3

Provide Production support and Work on enhancement on Business applications Write clean, scalable code using .NET programming languages (Egs. Visual Basic .NET)

Responsibilities: * Perform chip-level repairs on laptops * Ensure quality control standards met * Collaborate with motherboard team * Adhere to safety protocols at all times * Solder components onto motherboards

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Roles and Responsibilities Manage a team of sales professionals to achieve monthly targets in health insurance, mutual funds, and direct sales. Develop and execute strategies to increase revenue growth through effective field sales activities. Provide L1 support to the team by resolving customer queries and issues promptly. Collaborate with cross-functional teams to drive business development initiatives. Analyze market trends and competitor activity to stay ahead in the industry.

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

6 month of Experience in Technical Customer Support / L1 / L2 / CCNA Certified / Cloud Support 5 Days Working Rotational Shift Salary 4.5lpa to 8 lpa Job Location - Gurgaon, Bangalore, Chennai, Pune, Thane, Mumbai Required Candidate profile Must have 1 Year of experience in Technical Support (L1 & L2) Must have Knoweldge :- O365/Cloud Server/Azure/Windows/OS/Active Directory/Networking/DHCP/DNS Share ur CV - tscv2708@gmail.com

6 month of Experience in Technical Customer Support / L1 / L2 / CCNA Certified / Cloud Support 5 Days Working Rotational Shift Salary 4.5lpa to 8 lpa Job Location - Gurgaon, Bangalore, Chennai, Pune, Thane, Mumbai Required Candidate profile Must have 1 Year of experience in Technical Support (L1 & L2) Must have Knoweldge :- O365/Cloud Server/Azure/Windows/OS/Active Directory/Networking/DHCP/DNS Share ur CV - tscv2708@gmail.com

Receiving, logging and managing calls and emails from users in US Log into ServiceNow Basic Active Directory . Creating user accounts, reset passwords, Office 365, Citrix, Teams, VPN support Required Candidate profile 2-8 years of experience in end user support, via email, voice and remote. Understanding of Office 365 , Citrix, Active Directory, Tanium, SCCM Work in 24*5 ; Work from home night shift.

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technical skills for troubleshooting on issues related to computers. POSITION GENERAL DUTIES AND TASKS : Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers Preferred candidate profile Perks and benefits

Requirements: 1+ years of experience as a technical support engineer / Service Desk Engineer. Strong Enterprise Experience is required. (preferably US Market). Team orientation Excellent interpersonal skills and ability to establish strong relationships with customers and internal teams. Experience with a customer support software such as Freshdesk and experience using a software defect tracking system such as JIRA. Dedication to customer service in both words and actions. Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively. Self-motivated with critical attention to detail and appreciation for record keeping principles and systems. Demonstrate strong follow-through and consistently keep commitments to customers and peers. Data skills: familiarity with SQL joins, group, union operations and strong knowledge of data structures. Passionate to solve mathematical problems. Exceptional written and verbal communication skills. We provide 24x7 support for our customers, so we expect you to be available as needed for after-hours production emergencies. Job Timing: This position requires working from 7:30 PM to 4:30 AM IST . To support you during these hours, cabs and food will be provided . Responsibilities: Provide daily coordination and guidance to the team for processing incoming queries to ensure courteous, timely, high quality, and effective responses to customer issues. Lead and participate in continuous improvement projects that enhance the quality or efficiency of support. Be a product champion and assist the team in solving complex requirements / issues raised by the customers. Develop action plans to address areas of concern identified in customer satisfaction surveys. Promote the use of product documentations to improve customer satisfaction and reduce costs. Collaborate with internal teams and represent the customers for identifying solutions and workarounds. Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. Document knowledge in the form of FAQs and knowledge base articles. Handle high MRR customers and reputed brands. Interview Levels: Round 1: Online Assesment (To evaluate Problem Solving & Technical skills - Data, SQL etc.) Test link will be shared by via Test Gorilla as an Email. Round 2: Discussion with Customer Experience Team Round 3: Discussion with Customer Experience Team Round 4: HR Discussion & Offer Roll-Out. Who are we? Everstage is a fast-growing B2B SaaS startup founded in 2020 by Siva Rajamani (Freshworks alum) and Vivek Suriyamoorthy (D.E.Shaw alum) in the Sales Performance Management category. We have raised $40 M USD in funding so far. In less than four years, we were able to win customers across four continents and count several known global companies like Paychex, Postman, Chargebee, Hackerrank, Wiley, Diligent etc., as our customers. Thanks to the rapid early traction and customer love, we became a Leader in the Sales Compensation category on G2 Crowd within 12 months of product launch and have retained our #1 spot for the past four consecutive quarters. Want to know more about working at Everstage? Read why our employees love it here on Glassdoor. Whats in it for you? Great opportunity: We genuinely care about everyone we hire. Youll learn new things and grow no matter how experienced you are; you will be working with experienced founders, leadership members & peers with a deep understanding of SaaS & the domain. Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate. Growth: If you want to sit on a rocketship for career growth, heres your chance. Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action. Compensation & Other Benefits Total CTC: Best in the Industry Medical Insurance: 5 Lac floating amount for 5 family members. (Parents, spouse, kids). Accident Insurance: 10 Lac for self. Mental Wellness Program (unlimited free clinical counselling with a psychologist) Hybrid working from our Chennai office. Transportation, food & recreation, indoor play area etc. Flexible leave policy with an open door culture. Macbook for all & goodies, frequent parties & loads of fun :)

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer service support to clients through various channels (email, chat, or phone). Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with rotational shifts (24x7). Meet performance targets set by the company for quality standards and productivity metrics. Collaborate with team members to achieve common goals and objectives. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

Need an 6-8 years experienced developer on Majesco platform with Policy, billing, and claims development. He/she should be proficient in ICM/ICD Configuration L1 & L2 and DevStudio Configuration (L1). Must have the experience in P&C domain. Should have experience working in agile team. Must have good communication skills.

Technical Support Executive / Tech Support / L1 / L2 / B.Tech / BCA Solving the Technical Problem Troubleshooting of technical Fault (Operating System, Software, Hardware, Network, Routers) 5 Days Working Rotational Shift Salary 27k -40k Required Candidate profile Min. 6-month Technical Support Voice Process Exp. Mandatory Excellent English Communication Skills NO Call WhatsApp ur CV HR - 7836850555

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technical skills for troubleshooting on issues related to computers. POSITION GENERAL DUTIES AND TASKS : Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. -Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role -basic MS troubleshooting. -Basic computer knowledge. -Basic TS on networking. -Basic technical skills for troubleshooting on issues related to computers Preferred candidate profile Perks and benefits

Supervise and train mobile repair technicians Assign tasks and monitor performance Oversee the repair process, from diagnosis to completion Ensure repairs are completed efficiently and to high-quality standards Manage inventory of parts and tools Required Candidate profile Candidate must have some prior experience in Quality Checking/Repairs of mobile handsets. Candidate must have basic excel knowledge. Candidate with Similar Work Experience preferred. Perks and benefits Best in the industry

Oversee daily Ops, including scheduling, resource allocation, & smooth workflow Service Quality & Standards Process Improvement Customer Satisfaction Service Quality & Standards Performance Monitoring Compliance Collaboration Reporting & Analysis Required Candidate profile Candidate must have Technical Skill of Mobile Repairing Excel knowledge. Team Leadership & Development Problem-Solving Communication Organizational Skills Communication Analytical Skills Perks and benefits Best in the industry

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Excellent Written English Desktop Support & System Admin Exp - 3-4 Years Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

NO CAREER GAPS - DO NOT APPLY ON NAUKRI To Apply, WApp CV to 888-464-3032 . 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM & RMM Tools Office 365 Admin Center Windows Active Directory Windows & Mac Outlook . Call 022-4614-1600 . Required Candidate profile Desktop Support & System Admin Exp - 3-4 Years Permanent WFH Excellent Written English No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate 6-Day Work Rotational w/off WApp: 888-464-3032

CDP Production Support Engineer for Platform RHEL, VMware The Technical Specialist –Linux will take responsibility for ensuring availability of the LINUX infrastructure through pro-active and reactive tasks, troubleshooting and administration. Required Candidate profile Administer, maintain and support Linux (RHEL/CentOS) operating systems. Resolve major incidents and technical escalations within agreed SLAs and quality. Participate in CAB meetings Perks and benefits To be disclosed post interview

We are seeking a detail-oriented and customer-focused L1 L2 Engineer to provide first-level technical support to end users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues, ensuring the smooth functioning of desktop environments, including support for Apple devices. The candidate should possess excellent communication skills, be proactive, and be willing to implement new technologies. Role & responsibilities Technical Support : Provide first-level support for desktops, laptops, and peripheral devices (e.g., printers, scanners). Respond to user-reported incidents and service requests via phone, email, or ticketing system. Troubleshoot and resolve common hardware, software, and network connectivity issues for both Windows and Apple devices (macOS, iOS). Assist in device enrollment, configuration, and troubleshooting for Apple devices using tools such as Apple Configurator or Mobile Device Management (MDM) solutions. Understand and maintain CRM or ERP software functionalities System Maintenance : Perform basic installations, configurations, and upgrades for operating systems and applications. Assist in maintaining asset inventory and documentation for IT hardware and software Conduct routine maintenance checks and updates to ensure systems are operating efficiently User Assistance : Guide end users on basic IT processes, tools, and best practices, including navigation and troubleshooting of Apple devices. Escalate complex issues to higher-level support teams when necessary. Follow up on resolved issues to ensure user satisfaction Collaboration and Reporting : Work closely with other IT team members to ensure timely issue resolution. Document troubleshooting steps, resolutions, and other relevant information in the IT knowledge base. Prepare periodic reports on common issues and resolutions for continuous improvement. Required Skills & Qualifications Education: Diploma/Degree in Computer Science, IT, or related field. Experience: 5-6 years of experience in IT support or a similar role Technical Skills : Good knowledge of Windows and macOS operating systems. Understanding of iOS device troubleshooting and configuration. Familiarity with troubleshooting hardware, software, and network issues. Experience with Apple tools and services such as iCloud, AirDrop, and Apple Configurator. Understanding of basic networking concepts (IP addressing, DNS, Wi-Fi) Good knowledge of switches, VLANs, firewalls, routers, access points, servers, CRM, and ERP solutions Soft Skills: Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proactive and willing to implement new technologies. Ability to work independently and collaboratively in a team. Work Environment : Flexible to work in shifts or during weekends/holidays, if needed. What We Offer : Competitive salary and benefits package. Training and development opportunities for career advancement. A supportive work environment focused on collaboration and innovation