Lead Support Engineer Persistent Systems

7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

Posted 1 month ago

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Cyber Butlers Reliance Industries Limited

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

You have an exciting opportunity as a Cyber Butler in Delhi (Trident & Oberio hotel). Your primary responsibilities will include providing L0 Support for Jio CPE infra in the Hotel, assisting Resident, Non-Resident Guests & Belvedere, supporting Hotel Staff for Team Internet, offering Wi-Fi assistance for Events/Conferences, being the first point of contact for Troubleshooting WiFi network related Incidents, and escorting Field/Jio engineers during incident/Project Work. Additionally, you will ensure periodic Wi-Fi Audits for Guest Rooms. To excel in this role, you should have a Qualification of B.Sc. / BE /B Tech with 1-3 years of work experience. CCNA training is preferred. Excellent communication skills are essential to handle premium users effectively. You should also possess promptness, discipline, excellent interpersonal and communication skills, and be well-groomed as per Hospitality industry standards. If you are interested in this opportunity, please provide the following details: - Location - Preferred location - Current Company - Experience - Current CTC - Expected CTC - Notice Period - Offer in Hand - Highest Education - SSC % - HSC % - Graduation % - University Name We look forward to hearing from you soon. Regards, Ashwini Chakor,

Posted 2 months ago

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MNC Hiring For L0/L1 Voice Support For Pune Location (Day Shifts) Axis Consultants New Delhi

0.0 - 5.0 years

3 - 4 Lacs

Pune

Work from Office

Grads Freshers/ UGs Experienced Salary up to 3.2lpa - 4.6lpa (30% hike on last salary) Location- Pune (Ramwadi) Work from Office 6 days working, rotational off 1-way cab in odd hours Immediate joiners Call for more details:- HR Ritika- 9289133009 Required Candidate profile Looking for experienced and knowledgeable individuals in service desk, networking, operating systems, Outlook troubleshooting, password reset, etc

Posted 2 months ago

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