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1.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Hybrid
Role & responsibilities Perform day-to-day management of the team request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met. Act as a Checker for the assigned process & ensure the process are completed at a agreed SLA with good quality Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team. Liaising with various departments and internal stakeholders to create collaborative work relationships – understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required. Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations. Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies. Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team. Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles. Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures. Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same. Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management. Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards. Plan for effective utilization of resources and exhibit complete ownership of the business.
Posted 14 hours ago
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