Role? Drive sales, onboard users, engage customers, renew & upsell, and share feedback with What we need? 1+ yrs in Sales/CS, fluent in English + 2 regional languages, people skills, CRM experience. Appy here: https://forms.gle/6NpAL7VMTQwv2k1WA Flexi working Work from home Sales incentives Performance bonus
Kwikpic is a fast-growing SaaS platform designed to simplify digital content management and sharing. Our goal is to empower businesses and individuals to manage their media efficiently while enhancing collaboration and engagement through our innovative cloud-based solutions. Job Location: Kolkata / Mumbai Hybrid Working\ Qualification: Any Graduate (Technical background preferred) Relevant Industry: SaaS / Cloud / Subscription-based Product Companies Key Skills: Customer Support, Customer Success, Communication Skills, CRM, SaaS Support, Cloud Support Job Description / Responsibilities: Provide timely and professional assistance to customers via email, chat, and phone, resolving technical and account-related issues effectively. Guide and onboard new users to ensure smooth adoption of the platform and its features. Monitor customer account health, proactively address concerns, and drive product usage and retention. Build and maintain long-term relationships with customers, conducting regular check-ins to ensure satisfaction and success. Collaborate with internal teams including Sales, Product, and Support to enhance customer experience and relay feedback for continuous improvement. Desired Candidate Profile: Graduate or Postgraduate with 13 years of experience in Customer Success or Customer Support roles within a SaaS, Cloud, or technology-driven environment. Strong communication and interpersonal skills with the ability to build rapport and handle queries efficiently. Excellent problem-solving abilities and a proactive approach to resolving customer issues. Experience using CRM tools and understanding customer engagement metrics will be an advantage.