Key Responsibilities: • Experience in implementing Einstein and Data Cloud solutions (at least one implementation) • Develop and maintain Salesforce applications, focusing on advanced Apex programming and Lightning Web Components. • Handle large data volumes and ensure performance optimization. • Utilize Salesforce APIs (REST, SOAP, Bulk APIs) to integrate with external systems securely and efficiently. • Design and implement complex Flows, validation rules, and process automation solutions. • Configure middleware platforms for seamless data flow between Salesforce and other systems. • Troubleshoot Salesforce configuration, custom development, and integration issues. • Collaborate with cross-functional teams to gather requirements and deliver custom solutions. • Perform code reviews and ensure development best practices. • Create and maintain technical documentation. • Identify opportunities for automation and optimization. Requirements Skills & Experience: • Advanced Apex development and Lightning Web Components (LWC). • Hands-on integration experience with REST, SOAP, and Bulk APIs. • Proven ability to handle large data volumes and optimize performance. • Strong automation expertise in Flows, triggers, and validation rules. • Excellent communication and stakeholder management skills. • The candidate must have a updated Linkedin profile with atleast 150+connections and it will be verified during the L1
Role & responsibilities Key Responsibilities: Demonstrate deep, hands-on experience in Salesforce Marketing Cloud, particularly with MCP and Interaction Studio. Design and document scalable, secure, and maintainable end-to-end solutions across customer engagement channels. Ensure seamless data flow between systems including Snowflake, Data Cloud, Java-based CRM, and Adobe Analytics. Conduct code reviews, enforce best practices, and provide actionable technical guidance to development teams. Present and vet solution designs with enterprise architecture teams and review boards, ensuring alignment with strategic goals. Good to Have Skills: Customer Data Platform (CDP)/Data Cloud: Familiarity with capabilities, features, and best practices. Mobile & Web Studio: Experience in setting up and optimizing mobile/web campaigns. Java Integration: Understanding of Java is beneficial, as the primary CRM is home-grown in Java.
About the Role: We are looking for a dynamic and enthusiastic intern to join our Sales and Customer Engagement team. This role offers a hands-on opportunity to work closely with customers, understand market dynamics, and support business growth initiatives. Youll play a key role in driving customer satisfaction and supporting sales functions. Key Responsibilities: • Currently pursuing or recently completed a Masters/Bachelors degree • Engage with existing and prospective customers to understand their needs and provide solutions. • Support onboarding and post-sales engagement to enhance the customer experience. • Help maintain CRM records and ensure data accuracy. • Collaborate with internal teams (marketing, product, support) to resolve customer queries. • Track and report customer feedback to improve services and product offerings. • Participate in campaign planning and execution for customer engagement. • Conduct market and competitor research as needed. Requirements • Pursuing or recently completed a degree in Business, Marketing, Communications, or related fields. • Strong communication and interpersonal skills. • Passionate about customer interaction and relationship-building. • Proficient in MS Office; familiarity with CRM tools is a plus. • Self-motivated, proactive, and eager to learn in a fast-paced environment. • Ability to work independently and as part of a team. Benefits What You'll Gain: • Real-world exposure to sales operations and customer success strategies. • Mentorship from experienced professionals. • Opportunity to convert to a full-time role based on performance (if applicable). • Certification/letter of recommendation upon successful completion
Role Summary: We are seeking an experienced Solution Architect to lead the design and implementation of CRM and Contact Center solutions tailored to the banking and financial services domain. This individual will work closely with business stakeholders, technology teams, and vendors to ensure robust, scalable, and compliant architectures that enhance customer engagement and operational efficiency. Key Responsibilities: Define end-to-end solution architectures for CRM platforms (e.g., Salesforce, Microsoft Dynamics) and Contact Center solutions (e.g., Genesys, Avaya, Cisco, NICE, Amazon Connect). Translate banking business requirements into architectural blueprints and system designs. Lead technical discussions with internal teams, vendors, and partners. Ensure architecture aligns with enterprise standards, security, compliance, and data governance requirements. Evaluate and recommend platforms, frameworks, and integration strategies. Provide architecture oversight during solution implementation, testing, and go-live. Design customer journey flows, CTI integrations, IVR logic, and omnichannel experiences. Support CRM data modelling, campaign management, workflow automation, and AI/ML enablement. Guide teams on best practices for contact center reporting, WFM, call routing, and quality management. Ensure scalability, fault tolerance, and performance optimization for high-availability environments. Required Qualifications & Skills: Bachelors or Masters degree in Computer Science, Information Systems, or related field. 8+ years of experience in solution architecture, with at least 4 years in banking/financial services. Strong domain knowledge in retail/corporate banking, customer service, and digital transformation. Hands-on experience with leading CRM platforms (e.g., Salesforce, MS Dynamics, Siebel). Deep expertise in Contact Center platforms (e.g., Genesys Cloud/Engage, Cisco UCCE, NICE, Avaya). Solid understanding of CTI, SIP/VoIP, telephony systems, call flows, and channel integration. Proficiency in system integration patterns (APIs, ESB, middleware, etc.). Familiarity with AI/ML, chatbots, voice bots, and intelligent routing in the contact center space. Experience with data privacy (GDPR, local compliance), KYC/AML processes, and security standards. TOGAF, Salesforce Architect, AWS/Azure certifications (preferred but not mandatory).
Company Description KVP Business Solutions Pvt Ltd is a consulting and development firm based in Bangalore, providing web, enterprise, and mobile solutions on Salesforce.com. We are dedicated to transforming customer-specific challenges into opportunities to drive digital transformation and growth. Our solutions enhance sales, customer service, marketing, and operational efficiency for companies in Manufacturing, Retail, Banking & Financial Services, and Hi-Tech. With a passionate team of over 100 employees, KVP has supported over 180 customers across 20 countries. About the Role: We are looking for a dynamic and enthusiastic talent to join our Sales and Customer Engagement team. This role offers a hands-on opportunity to work closely with customers, understand market dynamics, and support business growth initiatives. Youll play a key role in driving customer satisfaction and supporting sales functions. Key Responsibilities: Engage with existing and prospective customers to understand their needs and provide solutions. Support onboarding and post-sales engagement to enhance the customer experience. Help maintain CRM records and ensure data accuracy. Collaborate with internal teams (marketing, product, support) to resolve customer queries. Track and report customer feedback to improve services and product offerings. Participate in campaign planning and execution for customer engagement. Conduct market and competitor research as needed. Contribute to sales outreach activities, including lead generation and cold calling. Requirements: A degree in Business, Marketing, Communications, or related fields. Strong communication and interpersonal skills. Passionate about customer interaction and relationship-building. Proficient in MS Office; familiarity with CRM tools is a plus. Self-motivated, proactive, and eager to learn in a fast-paced environment. Ability to work independently and as part of a team.
This is a full-time on-site role for a Talent Acquisition Executive located in Mangaluru. As a Talent Acquisition Executive, your primary responsibilities will include managing the entire recruitment lifecycle, collaborating with hiring managers to understand job requirements, and sourcing top talent for the organization through various platforms such as job boards, social media, and employee referrals. You will be conducting initial screenings, coordinating interviews, and managing communication with candidates throughout the hiring process. Additionally, you will be responsible for developing and maintaining a talent pool for future hiring needs. The ideal candidate for this role should possess effective communication and customer service skills, along with 2-5 years of experience in talent acquisition or a related field. Experience in hiring for both technical and non-technical roles is preferred, as well as strong analytical skills for market research and talent evaluation. Knowledge of HR best practices, employment laws, and a Bachelor's degree in Human Resources, Business Administration, or a related field are also required. Strong interpersonal skills, the ability to build relationships, and proficiency in English are essential for this position. If you are looking for a challenging opportunity where you can utilize your analytical and communication skills to attract top talent, then this Talent Acquisition Executive role might be the perfect fit for you.,
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