746 Kvm Jobs - Page 7

Company Qualcomm India Private Limited Job Area Engineering Group, Engineering Group > Software Engineering General Summary As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications Bachelor’s degree in computer science Master’s degree in computer science Mandatory Principal Duties and Responsibilities: Strong expertise in the C programming language Experience with ARM-based embedded systems Proficiency in ARM architecture, including ARMv8 and ARMv9 Understanding of virtual memory management, page tables, and TLB (Translation Lookaside Buffer) management Strong understanding of basic OS concepts such as scheduling, memory management and locking mechanisms Hands-on experience in writing device drivers in C Experience with debuggers such as gdb, T32 for issues debugging Preferred Skills Hands-on experience with ARM-based hypervisors and virtualization platforms Experience with ARM-based virtualization solutions like Xen, KVM etc Experience with ARM System Memory Management Unit (SMMU), including its role in address translation and memory protection Strong communication and collaboration skills Familiarity with CPU scheduling algorithms, including how hypervisors manage virtual CPU scheduling across physical cores Experience with Linux Kernel development Familiarity of open source VM management tools such as QEMU, kvmtool etc Good To Have Python, shell scripting and Linux based development environment Strong knowledge of ARM TrustZone technology Participation in open-source related activities Level Of Responsibility Works under supervision. Decision-making may affect work beyond immediate work group. Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers. 3076708

An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Career Level - IC3 Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Key Requirements: Must be comfortable engaging at all levels within customers and partner organizations. Must be comfortable and able to answer on-the-spot technical questions you may not have the answers to. Translate customer requirements and IT strategies into deliverable solutions and transformation plans. Develop solution architectures and proposals to satisfy customer IT needs. Participate in technology pilot projects or Proof of Value (POV) activities alongside our customers and partners. Define statements of work that include all of the customer’s project requirements needed to successfully complete the project and define the accurate amount of time required to complete the project. Work alongside partners and other third party organizations as required. Represent Oracle to customers during both on-site and remote engagement activities. Lead the delivery of ‘Oracle on Oracle’ solutions to customers. Support and develop existing customer and partner relationships and skills. Accurately and clearly document all project work done for the customer and provide all documentation to the customer in a timely manner. Help drive sales opportunities to successful completion by assisting the pre-sales teams. Promote the value of future professional services to the customer. Excellent communication and presentation skills over phone, email, webcast, video and public conference. Experience & Technical Skills: Bachelor’s Degree or above in Computer Science, Engineering, or equivalent. More than 5 years’ experience in systems architecture, systems design, and systems administration in an enterprise setting. Experience as a Project Manager/Team Leader and consultant Strong technical knowledge in Linux is a must. Strong technical knowledge in Virtualization platform: e.g. Xen/KVM/oVirt Strong technical knowledge in networking. Ability to automate tasks with scripting tools: e.g. Bash/Python/etc. Demonstrable technical curiosity in keeping abreast with new technologies, especially in Open Source Software. Experience with Containerization, e.g. Kubernetes and Docker. Good working knowledge of Open Source tools, e.g. Ansible/Chef/Puppet/Github. Good conceptual knowledge of DevOps, Big Data, IoT; working knowledge will be an advantage. Good knowledge of software defined storage and networking. Possession of industry recognized certifications in Linux, Virtualization, Docker or similar is highly preferred. Strong technical solution background with good specialization in one or more areas of the following: Private/Hybrid cloud, Servers, Networking, Storage, BCDR. Oracle product(s) knowledge, e.g. Oracle database, Oracle middleware is an advantage. Language: Proficient in communicating with stakeholders in business English. Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer https://www.oracle.com/corporate/careers/diversity-inclusion/

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions.

Position Summary This position is responsible for building expertise in designing automation solutions to test high-scale distributed systems. You will make a meaningful impact by collaborating with Architects, SRE and application development teams to vet and validate test automation for our edge computing platform that is used to deploy global, scalable and secure applications Primary Responsibilities Technically lead the Engineeering team and drive feature deliveries Going through the PRDs, driving test plan, reviews, feature execution and automation. Coverage on Performance and Scaling aspects of the product. Feature ownership and assisting the support team on customer issues. Contributing and leading the technical execution across releases. Driving regression runs and analysis of delivered features Demonstrate strong mentoring abilities to guide and support team members The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Knowledge, Skills and Abilities Experience in designing automation software from the ground up, choosing the right infrastructure components, evaluating both open source and closed source software. Strong working knowledge of testing fundamentals. Hands on experience in languages such as Golang, Python, Perl, Shell scripts etc. Good understanding of Virtualization technologies like KVM, Docker. Good understanding of computer networking (routing/switching) concepts, network security, HTTP Loadbalancers, proxies like Envoy/Nginx etc. Working knowledge of Cloud orchestration systems such as Openstack/Kubernetes. Experience working on well-known clouds like AWS/Azure/GCP would be a plus. Excellent written and verbal communication skills. Strong interpersonal, team building, and mentoring skills. Qualifications Typically requires a minimum of 12 years of related experience with a Bachelor s or a Master s degree The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in Bangalore . Sounds interesting? Read on! What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions. What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com .

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: The Network Support Engineer II (NSE II) is an experienced technical support professional who provides remote assistance on F5 solutions to customers and partners. They manage multiple complex cases, analyze network environments, and apply sound judgment within defined procedures to resolve issues and ensure customer satisfaction. NSE IIs work independently, follow scheduled shifts, and use various troubleshooting tools. They maintain strong relationships with internal teams and external clients, communicate effectively, and take full ownership of cases until resolution. This role will be based in Bangalore . Sounds interesting? Read on! What you will do: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience Participates in on-going training with F5 products and related technologies Maintains high schedule adherence (work hours and on-phone time) Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management Manages multiple routine cases and prioritizes based upon customer and business needs Performs additional projects as required Responsible for upholding F5s Business Code of Ethics and promptly reporting violations of the code or other company policies. What you will bring: 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies Bachelors BA/BS, Honors, Graduate Certificate preferred. Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected. Excellent customer service skills together with experience supporting corporate customers and service providers in production environments. Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology. Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations. NetworkOSI Model, Network & routing protocols, WAN operations SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure. Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Experience with containerization and orchestration technologies such as K8s and Docker. Experience with VMware, KVM or equivalent hypervisors. Experience with Salesforce service CRM system. API knowledge, Basic Programming/Scripting skills (Python, tcl, bash, JavaScript) Experience interacting with AI and prompting for questions. What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, comprehensive benefits, and cool perks Culture of Giving Back Dynamic Diversity & Inclusion Interest Groups Apply if you believe your own unique capabilities can contribute to the success of this role and our organization! #LI-BH1 The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) . Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com .