3 Ktm Jobs

Role & responsibilities Design and configure document classification, extraction, and validation processes using Kofax Capture, Transformation Modules (KTM), or TotalAgility Build intelligent forms and workflows to support L&A operations such as claims intake, new business onboarding, underwriting, and correspondence routing Implement OCR/ICR/OMR models for structured and semi-structured documents (e.g., applications, medical reports, policy change forms) Integrate Kofax with policy administration systems, CRM platforms, ECM tools, and downstream engines (e.g., xPression, ALIP) Automate scanning and document ingestion processes using barcodes, recognition zones, and validation rules Configure workflow logic and business rules to streamline document routing, exception handling, and audit trails Develop custom scripts or plugins for enhanced data handling and transformation Perform testing and quality assurance of extracted data against source values and policy records Deploy Kofax solutions to UAT/Production environments, manage versioning, patching, and rollback strategies Monitor Kofax servers, logs, job queues, and resolve issues in collaboration with infrastructure teams Preferred candidate profile 5 to 12 years of total IT experience with at least 3+ years of direct experience in Kofax Capture, KTM, or TotalAgility Experience in at least one of: Document Design, Data Extraction, Workflow Automation, Integration, QA, or Support Hands-on experience building classification profiles, templates, and extraction rules Familiarity with OCR engines, image preprocessing, validation scripting, and structured output formats (XML, CSV, JSON) Experience in the Life Insurance and Annuities domain especially in document-intensive processes like claims, underwriting, policy changes Knowledge of integration frameworks (REST/SOAP APIs, SFTP, document repositories like OpenText or SharePoint) Exposure to middleware, RPA platforms, or custom SDK integrations Understanding of regulatory compliance for digital documents (e.g., HIPAA, NAIC guidelines) Familiarity with testing tools, version control systems, and production monitoring tools

Employment Type: Contract Responsible for small scale document imaging projects to successful completion. This includes systems development life cycle of an assigned projects from requirements and gathering, documentation, programming/development, testing, training, and implementation. Interacts, as directed by IT business partner, with users, peers, and other technical staff as needed during the requirements analysis, design, development, test review, and implementation of assigned tasks, developing and/or modifying custom scripts and workflow agents, preparing test data for unit and system testing. Recommends and manages future enhancements and developments of the document imaging system

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Kofax Capture. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.