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5 - 8 years
9 - 14 Lacs
Pune
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Kofax Capture. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 8 years
6 - 16 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Job Description : 3+ years of Experience in Kofax Total Agility 7.x, Transformation Designer, Insights. Exposure to Mobile ID and Mobile Capture. Exposure to web services configuration. Exposure to Message Connectors, import connectors, various export connectors. Certification and/or significant hands-on working experience with Kofax Total Agility and Kofax Insights. Experience working on Kofax Analytics and should have designed/developed reporting. Hands on experience in Kofax product suits Installation and upgrade activities. Capable of Leading an Imaging team with 5-10 associates. Experienced in Microsoft .NET technology. Ability to take end to end ownership on Kofax projects.
Posted 1 month ago
3 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kofax Intelligent Automation Platform Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Engineer Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Kofax/Tungsten tool. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Should independently work on Kofax/ Tungsten Process solution. Design, build, and configure applications to meet business process and application requirements using Kofax/ Tungsten tool. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Should be good in communication to co-ordinate with cross-functional teams. Develop and maintain technical documentation related to application development. Provide technical support and troubleshooting for applications developed.Professional & Technical Skills: Strong Experience in Enterprise image captures software Kofax Capture 10 or Kofax Total Agility 7.8 and above. Good To Have Skills:Ms-SQL and C#. Knowledgeable in Installing, Upgrade and Maintaining Kofax/Tungsten Total Agility. Experience performing upgrade and migration to new Kofax Total Agility infrastructure. Strong understanding of KTA integration, Kofax Best Practices, Kofax Extraction, and classification methods. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for applications developed.Additional Information: The candidate should have a minimum of 5 years of experience in Kofax/Tungsten tool. This position is based at our Mumbai and Bengaluru office. Resource should be ready to work in shift B Qualifications Engineer
Posted 2 months ago
5 - 10 years
8 - 18 Lacs
Chennai, Pune
Work from Office
Drive key automation initiatives within the organization. Serve as an Architect on the Kofax Total Agility (KTA) suite and provide technical support Excellent understanding of KTA / KTM / KOFAX Capture. OCR / Kofax / KTA OCR Developer / Analyst. Required Candidate profile Must have experience with Kofax capture 10 and KTA. Location - Pune Interested Candidates send your updated resume to Mail id - sharmila@scrumsys.com
Posted 3 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Kofax Role Purpose Senior Developer About The Role :: Kofax Total Agility Developer Expertise in Building KTA business processes used for scanning, importing , separating, classifying, extracting, validating, and exporting data and documents to downstream Processes. Candidate must have working knowledge of building business process, custom business rules, setting up import and export connectors. Abilit to integrated Custom C# code, API with KTA process. Classification and extraction groups. Knowledge of trainable group locators and training for classification. Deep expertise in Document Classification and Data Extraction Models Need deep understanding of document imaging components and how they work with each other in capture space particularly using Kofax products Must have a working knowledge of SQL server, . NET framework , IIS Strong .Net development skills desired- but the focus on the role would be more on doc training within KTA versus pure .Net development Broad experience in KTA cognitive capabilities for data extraction combined with experience in new SaaS offerings for document processing such as Microsoft Azure Cognitive Services, Google Cloud Vision, etc. would be helpful 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation
Posted 3 months ago
3 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kofax Intelligent Automation Platform Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Engineer Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Kofax/Tungsten tool. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Should independently work on Kofax/ Tungsten Process solution. Design, build, and configure applications to meet business process and application requirements using Kofax/ Tungsten tool. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Should be good in communication to co-ordinate with cross-functional teams. Develop and maintain technical documentation related to application development. Provide technical support and troubleshooting for applications developed.Professional & Technical Skills: Strong Experience in Enterprise image captures software Kofax Capture 10 or Kofax Total Agility 7.8 and above. Good To Have Skills:Ms-SQL and C#. Knowledgeable in Installing, Upgrade and Maintaining Kofax/Tungsten Total Agility. Experience performing upgrade and migration to new Kofax Total Agility infrastructure. Strong understanding of KTA integration, Kofax Best Practices, Kofax Extraction, and classification methods. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for applications developed.Additional Information: The candidate should have a minimum of 5 years of experience in Kofax/Tungsten tool. This position is based at our Mumbai and Bengaluru office. Resource should be ready to work in shift B Qualifications Engineer
Posted 3 months ago
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