Communication Skills: Excellent verbal and written communication skills are essential for both telecalling and office tasks. Customer Service Skills: The ability to interact professionally with customers, handle inquiries, and resolve issues. Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain organized records. Computer Skills: Proficiency in using office software (MS Office suite), email, and other relevant applications. Problem-solving skills: Ability to identify and resolve customer issues or administrative problems.