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3.0 - 4.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Type :Contract with Client. Location : Hyderabad. Exp : 5+. JD. Mandatory Skills: The focus of this position is to perform end-to-end tests for Kronos timekeeping, Activity, Device (clock) management, Admin (Setup), WIM or Boomi Integration, People Editor, Payroll and scheduling application.. Apply Now. Click Here to Apply. Apply for this position. Full Name *. Email *. Phone *. Cover Letter *. Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx. By using this form you agree with the storage and handling of your data by this website. *. Show more Show less
Posted 1 month ago
5.0 - 12.0 years
5 - 9 Lacs
Noida, Kolkata, Mumbai
Work from Office
Provides advanced level knowledge of the UKG (legacy Kronos) Dimensions or Workforce Central system and the following modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Collaborate and work with team & provide solutions for complex enhancements. Leads all aspects of workforce management configurations, modifications and upgrades of time and attendance initiatives, design, development and support. Facilitates complex working sessions for both internal and client teams, including defining strategic objectives and tailors these to meet client specific needs as necessary. Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualification Minimum of 5 years of experience with UKG Dimensions. Modules: Timekeeper and Accruals, Leave and/or Attendance, Scheduling. Certified in UKG Dimensions Timekeeping module, with at least 5 years of related experience Able to handle escalated issues, understand client needs and tailor solutions and responses to meet these needs Ability to analyze complex data or facts, summarize findings, and present results in a compelling way Leave & Attendance Maintenance, Timekeeping, Kronos, Scheduling, Ukg Dimensions
Posted 1 month ago
3.0 - 5.0 years
8 - 12 Lacs
Bengaluru
Work from Office
6:30 PM to 3:30AM* Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, good in communication Remote Hybrid Opportunity * Health insurance Provident fund
Posted 1 month ago
2.0 - 6.0 years
5 - 15 Lacs
Pune, Bengaluru, Delhi / NCR
Hybrid
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant, Kronos WFM Developer In this role, as a Kronos Consultant, you will work closely with other team members to ensure the maximum value of our clients. The primary objective for this role is to understand clients’ requirements and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. Also, as a Kronos Consultant you are responsible to Work with business users to have a real time problem and, craft the solution which really fits into client needs. Responsibilities • Experience implementing and configuring UKG Dimensions. • Work on creating Integrations using Api/Dell Boomi as per the client requirements. • Provide configuration and technical Support to clients experiencing issues with the WFM Application. • Gather information on the client's requirements. • Design and document the client's solution including business requirements, interface specifications and any other specifications required. • Provide configuration and technical Support to clients experiencing issues with the WFM Application. • Take ownership of issues and gaps between client requirement and the UKG product and work with other teams to resolve them. • Create training documentations/user guides, and knowledge base articles to educate users on utilizing the WFD Application effectively. • Support clients through the Different phases of testing till Go-live. • Investigate and analyze complex software issues reported by clients, ensuring accurate diagnosis and effective problem resolution. • Provide guidance on system setup, configuration changes, testing and new feature utilization to maximize productivity and enhance user experience. • Troubleshoot and resolve system errors, performance problems, and user inquiries. • Proactively work on any database related tasks/issues • Collaborate with internal teams, including development and quality assurance, to escalate and prioritize issues requiring advanced technical attention. • Create comprehensive documentation for troubleshooting common issues and maintaining accurate records of client interactions. • Perform Analysis and debugging existing database objects, stored procedures and updating them as per the user requirements. • Create SOPs and document the project related changes or tasks. Qualifications we seek in you! Minimum Qualifications / Skills • Any bachelor’s degree • Excellent written and verbal communication skills Preferred Qualifications/ Skills • Experience implementing and configuring Kronos Dimensions . • Experience in setting up integrations using Api’s/ Dell Boomi • Strong understanding of workforce management concepts, such as time and attendance, accruals, activities, scheduling, and payroll. • Experience in Creating custom SQL queries, Procedures, Functions, etc. • Proficient in performing system configurations, troubleshooting software issues, and testing. • Knowledge of developing and/or supporting interfaces using Kronos WIM for Workforce Central and Dell Boomi for Kronos Dimensions. • Ability to configure Kronos clocks. • Knowledge of Advanced Scheduler, Forecaster, Mobile, Analytics, Activities and other Workforce Central/Dimensions modules will be an added plus. • Excellent written and verbal communication skills and help understanding technical concepts to non-technical users. • Exceptional problem-solving skills to diagnose and resolve issues effectively. • Customer-focused mindset with a zeal for delivering outstanding customer service. • Ability to multitask, prioritize, and manage time efficiently in a fast-paced support environment. • Relevant certifications in UKG or related technologies are highly desirable. • Experience working independently without daily supervision. • Basic knowledge on SFTP, SMTP, DNS, SSL certificate installation is plus. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 month ago
5.0 - 10.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Date 7 Jun 2025 Location: Bangaore, KA, IN Company Astom Req ID:475728 HR SOLUTIONS EXPERT OVERALL PURPOSE OF THE ROLE As a vita member of the Digita Services organization, the HR Soutions Expert within the Support Functions Business Soutions Architecture team pays a pivota roe in overseeing the andscape of HR soutions used gobay at Astom. This position entais managing soutions and services in the domain, activey engaging in projects for soution deivery, ensuring compiance and adherence to cybersecurity and privacy standards and providing ongoing support. RESPONSIBILITIES Manage the architecture of HR soutions, incuding documentation, bueprint maintenance, and soution interface definition. Provide guidance to run teams and coaborate cosey with HR teams, IT business partners, and, when necessary, assist in negotiations with oca unions. Support day-to-day activities by managing changes and evoutions through a robust reease management process, and hande obsoescence. Coaborate with support management and externa partners to ensure effective support and maintenance of soutions. REQUIREMENTS Bacheors degree in Computer Science, Human Resources, Business Administration or a reated fied. Reevant experience in HR, HRIS and/or IT governance. Proficient in writing comprehensive documentation and maintaining bueprints. Strong understanding of reease management processes and system architecture. Strong anaytica and probem-soving skis. Exceent communication and coaboration skis. Abiity to work independenty with minima supervision and coaborativey with cross-functiona teams and externa partners. Knowedge of HR information systems, data management, goba payro and compiance reguations, and/or payro software. Experience or exposure working with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos and/or other time management and payro software is highy desirabe. Famiiarity with works counci negotiations and compiance reguations. Experience in handing obsoescence and impementing system updates. You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone.
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Chennai
Work from Office
Role and Candidate Expectations: 2+ years of experience MIS Activity & handling Time and Attendance Flexible to work in shift Bachelors degree with experience in Time and Attendance operations and Data Management. Develop and maintain reports Create dashboards and KPIs to support decision-making. Ensure adherence to relevant legal regulations in data and payroll management. Preferably experienced in SAP SuccessFactors Employee Central, Kronos, ServiceNow, Workday, ADP and Cloud pay. Ability to handle confidential information with integrity and discretion. Identify inefficiencies in existing systems and implement automation solutions; experience with macros is an added advantage. Strong ability to prioritize tasks and work efficiently under pressure. Assist in Compensation & Benefits processes particularly during contingent situations or emergencies. Willingness to learn and support other HR functions such as Workforce Administration & Reporting. Experience in payroll office administration including BARL payroll knowledge and resolving tickets/queries/incidents escalated by the Help Desk. Willingness to work beyond shift hours during high-volume transaction periods. Contact Person - Subhikshaa Contact Number - 9840114687 Email - Subhikshaa@gojobs.biz
Posted 1 month ago
3.0 - 8.0 years
5 - 15 Lacs
Chennai, Bengaluru, Mumbai (All Areas)
Work from Office
Role & responsibilities JD- Provide technical support for the Kronos Workforce Management system including troubleshooting and resolving issues related to timekeeping scheduling and payroll Configure and maintain system settings user accounts and security roles within the Kronos application Collaborate with HR Payroll and IT teams to ensure accurate and timely processing of employee time and attendance data Conduct regular system audits to ensure data integrity and compliance with company policies and regulations Develop and deliver training sessions for end users on Kronos system functionalities and best practices Assist in the implementation of system upgrades patches and new features Create and maintain documentation for system configurations processes and procedures Monitor system performance and proactively identify areas for improvement Provide support for integration with other HR and Payroll systems
Posted 1 month ago
3.0 - 6.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Immediate Joiners : Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, Very good client facing skills (Communication) Assistive technologies Food allowance Provident fund Health insurance
Posted 1 month ago
3.0 - 8.0 years
9 - 17 Lacs
Hyderabad, Bengaluru, Delhi / NCR
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE Key Responsibilities - -Serves as a liaison between the IT & Business Consumers and Customers. As part of the IT Product Team, brings deep understanding to the opportunities and issues faced in business function and advises on the best solutions. -Translates business strategies, opportunities, threats and needs into IT product requirements, then plays a key role within the product team to specify, test and deploy those as IT solutions. -Contributes to IT Strategy. Technical Experience - -Analyses, documents and tests program development, logic, process flows and specifications. -Document training materials for the product areas. -Delivers training to the end users, using a train-the-trainer approach as required, deployment and support teams. -Supports the analysis and resolution of solution issues as part of sustain support model. -Design business scenarios and use cases for the product mix, including product introduction, specification and the change management required to maximize its adoption/value. -Works with IT Product Managers to define the minimum viable product (MVP) that satisfies the business need. -Secures by early business feedback that the MVPs defined and provide the desired value (MVP taste-testing). -Identifies gaps in existing functionalities, options for improvement and opportunities for process automation. -Problem analysis and resolution at second or third level, drive root cause finding and continuous improvements, both corrective and preventive. -Prototype, configure, test, document and implement Kronos Time solutions. -Provide consultancy and drive project/solution implementation. -Work as an integral part of the Product Team including near shore and offshore resources. -Collaborate with Functions and Stakeholders as necessary to deliver Business needs via Technology. -Work with business partners to conduct/support paper-based design, POCs, solutioning sessions, and MVP testing all along the life cycle from business demand to value delivery. -Provide technical guidance and support to Offshore and Market teams. -Engage with BAs, Product Managers and Solution Architects within (and across) the product to ensure alignment with the overall enterprise solution. -Responsible for identifying security & compliance requirements, including roles, associated with the business process and ensures they are considered in the solution design. -8 -10 years of experience in Kronos Applications Specialist / Kronos Functional Consulting in Time Management, Multi Country Time Solutions, with full-cycle. -Kronos Project Implementation experience for 2 or more countries. -Minimum 2 years of experience on UKG Pro (Cloud Solution). -SAP Payroll functional experience is advantage. -Project management experience. -Business experience in Time Management is beneficial. -Experienced in working in an Agile/DevOps environment using design thinking methodology. Professional Attributes - -Effective communicator across different organizational levels in the organization. -Experienced in working in a global environment and with virtual teams within a Product Management organization and multicultural stakeholders. Additional Information -Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. preferred. BE
Posted 1 month ago
4.0 - 9.0 years
7 - 17 Lacs
Hyderabad
Work from Office
WFS Trainer G2L2/G3L1– Sr.Learning Consultant or Lead Learning Consultant Eligibility Criteria ePossess and should have strong time knowledge (eTime/WFM/WFS- Kronos/SAP product knowledge is preferred) Outstanding oral/written communication and presentation skills Strong interpersonal, conflict management and mentoring skills Good multitasking, prioritization, and time management skills Should be flexible with rotational shifts working in UK/US time zones Demonstrates behavior that promotes the values of the organization Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations Profile Description Deliver functional, technical, and/or soft skills training to associates and clients. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes. Apply adult learning theory to adapt delivery to learning styles of participants. Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met. Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities. Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (ie. Virtual training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and enroll and track course enrollment (ie. Learning Management System). Keep up-to-date and proficient on ADP's products and services. Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills Role & responsibilities Preferred candidate profile
Posted 1 month ago
4.0 - 9.0 years
10 - 20 Lacs
Noida, Pune, Bengaluru
Hybrid
Qualification: Bachelors degree or equivalent in Computer Science or related field At least 3+ years in Boomi and Kronos. Designed and developed integration using Boomi AtomSphere integration platform. Experience in Dell Boomi components, connectors, Application Source Qualifier, Mapping Designer and Transformations . Excellent knowledge on API management concepts. Knowledge on Rest API, SOAP framework, XML, Web service design. Experience in creating interfaces for upstream/downstream applications. Basic java programming knowledge . Advanced backend java development experience is an additional advantage. Groovy scripting knowledge is an additional advantage . Activiti BPM knowledge and ability to create business process is an additional advantage. Boomi external certification is highly desired. Domain knowledge of HCM is an additional advantage. Experience in creating APIs and managing them using Boomi is an additional advantage Functional experience with WFD/WFC is additional advantage and highly desired Detailed Analytical and logical reasoning skills Ability to break down business requirements into technical specifications Excellent oral(spoken English) and written communication skills Ability to prioritize tasks and handle parallel executions
Posted 1 month ago
4.0 - 8.0 years
9 - 14 Lacs
Hyderabad
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: KRONOS-WFC & WFD-Cloud. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
6.0 - 10.0 years
10 - 17 Lacs
Hyderabad, Chennai
Work from Office
JOB SUMMARY: We are seeking a highly skilled and experienced Kronos Consultant with deep expertise in configuring and maintaining UKG (formerly Kronos) Dimensions or Workforce Central, specializing in accrual and attendance rules. This is a critical role supporting our HR operations, requiring a proactive, solutions-oriented individual to ensure accurate and compliant time and attendance management for our employees Location: Chennai & Hyderabad Mode: HYBRID ESSENTIAL RESPONSIBILITIES Accrual Configuration & Maintenance: Design, implement, and maintain complex accrual policies within UKG Dimensions or Workforce Central, ensuring accurate calculation of employee leave balances based on various factors (e.g., tenure, job classification, performance) Attendance Policy Implementation: Configure and implement time and attendance policies, adhering to legal and company requirements. This includes managing exception handling, shift patterns, and overtime calculations. System Administration & Troubleshooting: Diagnose and resolve system-related issues related to timekeeping, leave accruals, and attendance discrepancies. Provide proactive system maintenance and monitoring. Reporting & Data Analysis: Develop and maintain custom reports using UKG reporting tools, providing insightful data on employee time, attendance, and leave usage. Identify trends and areas for improvement. Data Integrity & Compliance: Ensure data integrity within the UKG system, adhering to all relevant data privacy regulations. Project Management: Contribute to project planning and execution for system upgrades, implementations, and configurations. Collaborate effectively with cross-functional teams.• Stakeholder Management: Effectively communicate technical information to both technical and non-technical stakeholders, providing support and training as needed. Experience Proven experience (5 years) configuring and managing UKG Dimensions OR Workforce Central, with a strong focus on accruals and attendance. Deep understanding of time and attendance principles, leave management best practices, and relevant legislation (specifically US legislation if applicable) Experience designing, implementing, and maintaining complex accrual rules, including various accrual calculation methods. Proficiency in generating and interpreting reports using UKG reporting tools . Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and interpersonal skills, with the ability to work collaboratively across teams. Project management skills and experience, including task prioritization and timely completion. Experience with HR processes and related workflows is essential. Good to have Experience with UKG Payroll integration Experience with other HR and Finance systems (Workday HCM, Oracle ERP) Relevant certifications (e.g., UKG certifications) EDUCATION Minimum-Bachelor's Degree in Computer Science, Human Resources, or related field Preferred • Master's Degree in Computer Science, Human Resources, or related field MODE OF WORK: Hybrid | 10 days in 3 months/Quarter
Posted 1 month ago
5.0 - 10.0 years
11 - 21 Lacs
Bengaluru
Work from Office
Role - Kronos Developer. Experience -4 to 12 years. Location -Bangalore. Desired Competencies (Technical/Behavioral Competency) 1. UKG Kronos Dimensions Timekeeper and Attendance, Scheduling and Rostering, Labor Forecasting, Analytics. 2. Business Structure, Release Management, HyperFind queries, Workforce Genies and calendars, Data Access Control Concepts 3. Setting up workflow notifications and navigators 4. Development / Troubleshooting experience in interfaces with Dell Boomi Platform / Integrations through APIs 5. Good knowledge of Kronos Clocks from Application Management side 6. In-depth work experience of Integrations is mandatory 1. Oracle SQL 2. Pl/SQL procedures
Posted 1 month ago
5.0 - 10.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Role - Kronos Developer. Experience -4 to 13 years. Location -Bangalore. Desired Competencies (Technical/Behavioral Competency) 1. UKG Kronos Dimensions Timekeeper and Attendance, Scheduling and Rostering, Labor Forecasting, Analytics. 2. Business Structure, Release Management, HyperFind queries, Workforce Genies and calendars, Data Access Control Concepts 3. Setting up workflow notifications and navigators 4. Development / Troubleshooting experience in interfaces with Dell Boomi Platform / Integrations through APIs 5. Good knowledge of Kronos Clocks from Application Management side 6. In-depth work experience of Integrations is mandatory 1. Oracle SQL 2. Pl/SQL procedures
Posted 2 months ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Job Responsibilities / AuthoritiesManage and Inspire Team ResultsManage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / ErrorsPerform RCA on service issues / complaintsAssist in handling customer calls when calls are in queue.Identify training needs for team and individuals through monitoring, escalations and desk reviews.Work with Supervisors to develop specific job aides as needs arise.Provide floor SupportReport results to managementMaintain BE related documents for the teamManage escalation callsWill need to be working on calls/emails as and when neededRecognize and reward positive behavior, results, etc.Motivate and inspire continuous improvementsRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Unique Knowledge & Skill RequirementHands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHRHands on knowledge in CISCO telephony managementHands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factorsWorking knowledge of payroll systems (e.g. Oracle, Kronos)Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)Sound knowledge of US & UK Labor legislation LawsKnowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/WorkdayExcellent verbal and written communication skillsTyping speed 50 words per minute What are we looking for NAEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfileHR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsPrior international BPO work experience preferredPersonal AttributesStrong Customer Service and communication skills (both written & verbal). Ability to work in a fast paced, confidential, time sensitive environment and have excellent organizational and follow up skills. Prior call center experience a plusTechnically sound with the ability to navigate multiple systems to research, track and resolve issues. Ability to troubleshoot technologies available to users. Possess strong problem solving, conflict resolution and decision-making skills. High sense of urgency required. Ability to handle difficult situations with professionalism and sensitivity.Flexible to work night/rotational shifts and weekends.Ability to speak English fluently.Working Hours24 x 7 Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are looking for a skilled and service-oriented UKG Pro Workforce Management (WFM) Application Support Specialist to support, troubleshoot, and optimize the UKG WFM solution. The ideal candidate will ensure smooth operations of timekeeping, scheduling, and labor tracking systems, supporting HR, Payroll, and Operations teams with configuration, maintenance, and issue resolution.Key Responsibilities:Provide functional and technical support for the UKG Pro WFM suite, including Timekeeping, Scheduling, Attestation, and related modules.Respond to and resolve user issues and system incidents related to WFM applications in a timely manner.Configure system settings, pay rules, schedules, and other WFM-related parameters as needed.Manage and support data integrations between WFM and other systems (HRIS, Payroll, ERP, etc.).Collaborate with HR, Payroll, and IT teams to ensure accurate time capture and proper system alignment with business policies.Maintain and enhance WFM reports, dashboards, and system documentation.Assist with testing and deployment of patches, upgrades, and enhancements.Monitor system performance, ensure data integrity, and follow up with UKG support on outstanding tickets.Support audits and compliance reporting related to labor laws, timekeeping, and wage-hour regulations.Required Qualifications:3+ years of experience supporting UKG Pro WFM (formerly UltiPro WFM or Kronos WFC/WFD) systems.Strong understanding of timekeeping, labor compliance, scheduling, and workforce data management.Hands-on experience configuring pay rules, accruals, rounding, attestation, and holiday policies.Experience with system interfaces and file transfers (e.g., with Payroll or HRIS systems).Familiarity with workforce compliance requirements (e.g., FLSA, state-specific labor laws).Strong analytical, problem-solving, and communication skills.Preferred Qualifications:Experience with UKG Dimensions, Workforce Central (WFC), or Workforce Ready.Experience with SQL, UKG BI reporting, or WIM (Workforce Integration Manager).Exposure to large-scale or multi-location WFM environments.Familiarity with union rules, shift differentials, and complex pay rules. Additional Information:- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
3.0 - 8.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : MulesoftMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :We are seeking a detail-oriented and technically skilled UKG Pro Payroll Application Support Specialist to provide ongoing support and maintenance of the UKG Pro Payroll application. This role is responsible for troubleshooting issues, managing configuration changes, and ensuring accurate and timely payroll operations in collaboration with HR, Finance, and IT teams.Key Responsibilities:Provide daily support for UKG Pro Payroll, including issue resolution, user support, and system monitoring.Troubleshoot payroll processing errors, integrations, and system performance issues.Liaise with UKG support to log and follow up on service requests or enhancement requests.Manage system configuration, updates, and patches to maintain compliance and performance.Support payroll cycles by validating data loads, reports, and file transfers between UKG and external systems (e.g., benefit providers, time systems, general ledger).Assist in testing and validation during quarterly releases or enhancement projects.Develop and maintain standard operating procedures, documentation, and job aids.Provide end-user support and training, including handling tickets and service requests.Coordinate with internal stakeholders and third-party vendors to ensure smooth payroll operations.Required Qualifications:3+ years of hands-on experience with UKG Pro Payroll (formerly UltiPro).Strong understanding of US and/or Canadian payroll processes, tax rules, and compliance.Experience supporting integrations with timekeeping, HRIS, and finance systems.Proficiency in troubleshooting and working with UKG support portal (case management, KB, etc.).Strong analytical skills with attention to detail.Familiarity with payroll reports, reconciliations, and audit controls.Excellent communication and stakeholder management skills. Additional Information:- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
5.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platform.Mentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 5-7 years of experience in Pro WFM domain is a must.Minimum 2+ years of experience in Pro WFM.Very good experience in Kronos with functional expertise in Timekeeping, Absence management.Must have delivery experience in Implementation/Support project as lead/individual contributor.Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.Good to have knowledge on Data Views Setup.Knowledge on building custom reports using BIRT tool will be an added advantage.Good to have knowledge on managing CRT tables and integrations in Pro WFM.Good to have knowledge in other UKG modules (Leave, Attendance, Devices). Practical Experience/Exposure and knowledge in Boomi is an added advantage.SQL Reporting and Boomi certification are an added advantage. Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
2.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platform.Mentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:4+ years of IT experience and primarily in Pro WFM domain test automation.Minimum 2+ years of experience in Workforce Central/Pro WFM Advance Scheduler testing.Must have functional expertise on Kronos Basic Modules like Timekeeping, Accruals, Basic Scheduler.Must have knowledge on how POS data is loaded in application, volume & labour forecast.Must have knowledge on Business Structures in Pro WFM.Good to have knowledge on various scheduling engines and its functionality.Knowledge in Forecasting is an added-on advantage .Should have fair knowledge on Widgets/Workspaces creation respective to Scheduling.Experienced working on various verticals (Retail, Healthcare etc.).Should be a team player with good interpersonal skills and a drive to take ownership of and responsibility for the tasks assigned to you.Good to have test automation tools experience using Typescript, Java, JavaScript, C#, Python, Cucumber, Mocha, Selenium, Appium and Cypress.Good to have UI Path automation testing skill.Expert in API testing (JMeter, Postman, SoapUI).Applied knowledge in databases (ORACLE, SQL Server, Postgres etc.).Exposure towards STLC (Agile & Waterfall models). Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
2.0 - 4.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platform.Mentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 2-4 years of experience in Pro WFM domain is a must.Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.Must have Practical Experience/Exposure and knowledge in Boomi.SQL Reporting and WIM Integration are an added advantage.Good to have knowledge on Data Views Setup.Knowledge on building custom reports using BIRT tool will be an added advantage.Good to have knowledge on managing CRT tables and integrations in Pro WFM. Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
2.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platformMentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 4 to 5 years of experience in Pro WFM domain is a must.Minimum 2+ years of experience in Pro WFM.Very good experience in Kronos with functional expertise in Timekeeping, Absence management.Must have delivery experience in individual contributor.Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.Good to have knowledge on Data Views Setup.Knowledge on building custom reports using BIRT tool will be an added advantage.Good to have knowledge on managing CRT tables and integrations in Pro WFM.Practical Experience/Exposure and knowledge in Boomi is an added advantage.SQL Reporting and Integration are an added advantage. Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
2.0 - 7.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:-Collaborate with project teams and client stakeholders to support project delivery.-Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.-Prior experience in supporting functional testing, integration testing and UAT preferred.-Assisting the customer with testing, understanding the solution and hand holding during handover of the system.-Mentor junior members.-Thrive in a team environment, while also possessing the ability to work independently.-Proven ability to work creatively and analytically in a problem-solving environment.-Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction. Technical Experience:-Minimum of 7 years of experience in Pro WFM domain is a must.-Minimum 2+ years of experience in Pro WFM.-Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.-Must have knowledge on Business Structure Setup and Labor Category Setup in Workforce Dimensions.-Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.-Good to have knowledge on Data Views Setup.-Knowledge on building custom reports using BIRT tool will be an added advantage.-Good to have knowledge on managing CRT tables and integrations in Pro WFM.-Practical Experience/Exposure and knowledge in Dell Boomi is an added advantage.-SQL Reporting and WIM Integration are an added advantage. Additional Information:-Ready to work in Shifts.. Qualification 15 years full time education
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platform.Mentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 5 to 7 years of experience in Pro WFM domain is a must.Minimum 3+ years of experience in Pro WFM.Very good experience in Kronos with functional expertise in Timekeeping, Accruals, Basic Scheduler.Must have knowledge on Business Structure Setup and Labor Category Setup in Pro WFM.Must have knowledge on Tiles Setup and Display Profiles Setup in Pro WFM.Must have Practical Experience/Exposure and knowledge in Dell Boomi.SQL Reporting and WIM Integration are an added advantage.Good to have knowledge on Data Views Setup.Knowledge on building custom reports using BIRT tool will be an added advantage.Good to have knowledge on managing CRT tables and integrations in Pro WFM. Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
15.0 - 20.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Kronos Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRoles and responsibilities:Collaborate with project teams and client stakeholders to support project delivery.Perform maintenance and configuration activities for Kronos modules such as accruals and timekeeper.Prior experience in supporting functional testing, integration testing and UAT preferred.Assisting the customer with testing, understanding the solution and hand holding during handover of the system.Experience in Test automation and/or manual testing wrt UKG platformMentor junior members.Thrive in a team environment, while also possessing the ability to work independently.Proven ability to work creatively and analytically in a problem-solving environment.Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.Proven ability to build, manage and foster a team-oriented environment.Desire to work in an information systems environment.Technical and Professional Experience:Minimum of 4+years of experience.Capability to understand the business case, features, high-level architecture and benefits of Data Hub and general process of getting data into and out of the system.Identify the various settings related to pipelines and wrappers.Mandatory Experience in Migration from WFC to Pro WFM.Hands on exp in using Navigator, Paragon Transfer Manger,Data Migtration Tool.List implementation tasks Describe mappings required for Pro WFM to successfully deliver pay code-related data to Pro WFM Data Hub.Recognize how to validate reporting data in Data Hub to ensure consistency between Pro WFM and Data Hub and other Data Hub considerations such as role-level security, how to use the data dictionary, importing/exporting data, and transitioning customers to support.Design and determine if a customers reporting need is best met by a Data view, standard report, modified standard report, or custom report.Make modifications to standard reports and publish the resulting reports.Create custom reports from scratch using BIRT Report Studio Implement computed columns in custom reports.Navigate and leverage information found in the Data Dictionary. Additional Information:Ready to work in shifts. Qualification 15 years full time education
Posted 2 months ago
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