806 Kra Jobs - Page 8

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Job Description Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our custome...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Hiring for Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur K HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a ...

Manage enterprise storage systems (SAN/NAS/Cloud). Ensure availability, backup, and recovery. Optimize performance and scalability.

Role & responsibilities : Performance Management System Performance Appraisal KRA KPI Recruitment and Selection Talent Acquisition This role's responsibilities encompass all facets of talent acquisition and performance management, includingcreating and implementing recruitment strategies, managing the full recruitment cycle, conducting performance appraisals, and utilizing data to improve processes.

We are looking for a skilled Marketo Developer with 3-5 years of experience to join our team. The ideal candidate will have a strong background in marketing automation and development. Roles and Responsibility Develop and implement marketing automation solutions using Marketo. Collaborate with cross-functional teams to design and execute marketing campaigns. Analyze campaign performance and provide insights for optimization. Troubleshoot and resolve technical issues related to marketing automation. Stay up-to-date with the latest trends and best practices in marketing automation. Participate in code reviews and ensure high-quality code standards. Job Requirements Strong understanding of mark...

Manager -Process & Quality should provide day-to-day direction to Quality Associates. Coordinates with Operations to ensure that the Quality Targets are met. Designs the Quality Management System that standardizes and documents all processes. Ensures compliance to contractual deliverables and addresses team-level issues. Implement initiatives and projects as needed in order to drive performance. Ensures that all Quality SLAs are met. Designs and drives KPIs and KRAs of the team. Coordinates with all departments in implementing Quality Programs. Conducts projects to improve performance. Develops plans to minimize cost and increase productivity. Plans for manpower requirements and implemented ...

NAB is looking for Analyst I to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities: Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical suppo...

Key Responsibilities: Control Team Attrition & Motivate Agents for Work. Ensure Insurance/Sales & Quality targets are met. 2+ Years of Operations Management experience in Insurance/Sales. Immediate joiner. Hr Suhail Khan 7840812882(WhatsApp)

Role: Team Lead Experience: Minimum 2 years Job Location: ( Ocube Services ) Noida- 63 Noida 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills Experience with international voice process is preferred Exp.- Min 1 yr of experience in the role *6 Days working * WFO - Rotational Shifts *Excellent communications skills

Position: Customer Support Executive Chat (International Process) Salary: Up to 28,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate and Undergraduate Both apply Minimum 1 year of International customer support Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) COMPANY NAME - TECH MAHINDRA Key Responsibilities: Chat-based customer Support for international customers Internal team collaboration Contact - HR RAHUL ( 9289947801) Call and Whatsapp your cv HR PRIYANKA - ( 8865082244 )

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Deliver lectures, seminars, tutorials in core management subjects (e.g., Strategic Management, Marketing, Finance, Human Resource Management, Operations, Business Analytics). Required Candidate profile Design and evaluate assessments: assignments, exams, case studies, projects. Use diverse teaching methods (case method, simulations, group work, online/distance learning etc.) to engage students.

Hiring for TEAM LEADER.. Looking for an Immediate joiner.. Designation : Team Leader Salary : 3.25 to 4.0 LPA Process : BPO Outbound Sales Roles and Responsibilities 1+ years of Experience into BPO Outbound/Inbound Sales Candidates can apply Qualification: Any Graduation Languages: English + 2 South language is manadatory 6 days working /training with 1 rotational week off Gender: M/F applicable. General Shift :10am to 7pm. Experience: 3+ year experience into BPO as Team leader or senior team leaders can apply Age limit: 35 Should have knowledge on KRA and KPI Parameters

6 days working KRA/KPI Design & Implementation SOP Creation & Optimization Performance Management System (PMS) Organizational Reporting Structure Analytics & Strategic HR Reporting Familiarity with AI tools (ChatGPT, Jasper, etc.) Required Candidate profile Interest in SEO & content creation and AI Agents KRA/KPI frameworks (SMART goals, OKRs, Balance Scorecards) PMS tools and methodologies SOP drafting and process mapping capabilities

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Manage HR operations, ensure compliance, maintain records, and address grievances. Lead performance appraisals, design KPIs Oversee recruitment, onboarding, engagement, retention, succession planning Manage exit processes and settlements. Required Candidate profile Early joiners preferred for immediate integration into the organization. Exceptional interpersonal, analytical, and problem-solving skills Proven ability to work as a strategic partner with leadership

Plan and manage HR project timelines & risks Coordinate with cross-functional teams Lead stakeholder communication and consultation Ensure accurate HRIS/payroll data migration Ensure legal compliance & reporting Support training and change management Required Candidate profile Project management HRIS & payroll (ADP, Cloudpay) Data migration & accuracy Stakeholder engagement Change management GDPR & TUPE compliance Cross-functional coordination Training & support

Key Responsibilities: Implement and support SAP FI Record-to-Report (RTR) processes including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Bank Accounting. Configure and maintain SAP Document and Reporting Compliance (DRC) for e-invoicing, statutory reporting, and tax compliance. Ensure compliance with local statutory, fiscal, and tax regulations across multiple geographies. Support integration between FI, CO, MM, and SD modules for end-to-end process coverage. Work with business users to gather requirements, design solutions, and deliver enhancements. Manage period-end closing activities , ensuring timely and accurate reporting. Provide support for audit, com...

Ernst Young is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Data AnalysisConduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic PlanningCollaborate with cross-functional teams to understand business objectives and provide analytical s...

Quality Processes - APQP of new product development, develop quality control processes Customer Delight - To ensure material is as per customer drawing and Control plan Audit- Review- Documentation Engagement- Development Performance Review- KRA

Hamilton Housewares Pvt.Ltd is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before ...