223 Kra Jobs - Page 8

Leading BPO in Pune/ Bangalore/Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Project Role : Mechanical Engineering Practitioner Project Role Description : Design, analyze and build structures, machines, devices, systems and mechanical processes. Generate, build and test functional prototypes to validate feasibility. Identify opportunities for technological innovation. Must have skills : 3D Modeling Good to have skills : Automotives, Automotive Engineering, No Function Specialty, NX, CREO Minimum 3 year(s) of experience is required Educational Qualification : B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering Summary :As a Mechanical Engineering Practitioner, you will design, analyze, and build structures, machines, devices, systems, and mechanical processes. You will generate, build, and test functional prototypes to validate feasibility and identify opportunities for technological innovation. Your typical day will involve utilizing your expertise in 3D modeling to create and modify designs, collaborating with cross-functional teams to ensure project success, and conducting research to stay updated on the latest advancements in the field. Roles & Responsibilities: Analyze design requirements, identify modifications required to be made in bike vehicle integration / Tractor Vehicle Integration. Co-ordinate with respective system engineers team based on the need for design solutions. Design and maintain system/vehicle specific 3D layout. Interact with the client for the project progress. Maintain the project progress report and track individual team members KPI. Assist the Project Manager in understanding the status of the project. Ensures that KPI/Metrics is being followed in the project. Prepare deliverables/milestone plan and Master Schedule Documents the performance and Deliverables of the project team. Help the team understand the timeline and milestones to be achieved. Identify the risks and guide the Project team in risk mitigation and management. Ensure that project team is adhering to the Project KPI/Metrics followed. Conduct daily stand-up meetings and documents the MOM and action list. Understand the Electrical parts. Interaction with product engineering, purchasing, quality, product validation, prototype shop and manufacturing team during development. Professional & Technical Skills: Design and development of bike casting, sheet metal and plastic component. Vehicle integration of tractor / Vehicle Integration of Bike (2-Wheeler Vehicle) Linkage design of tractor Tractor structure design Bom management Conduct Benchmark study for the product Do Reverse engineering Create new concept design for the product Additional Information: The candidate should have a minimum of 7 - 9 years of experience in 3D Modeling. This position is based at our Bengaluru office. A B Tech in mechanical engineering or Automotive or Automobile engineering is required. Qualifications B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering

Dear job seakers Greetings from the muthoot Intern JD Any graduate can apply Both Male and Female Only fresher can apply 6 months stipend 10,000 to 12,000 Passed out from 2020 onwards

HR (with 10+ Years of Experience) Location: Hapur We are looking for HR Professional for Hapur location Please submit your updated resume to chandrika@ramahospital.com , with the subject line " HR".

Daily operations and sales. Excellent customer service and complaint resolution. Manage inventory, stock, and shrinkage control. Lead, and motivate the team. Marketing and promotional strategies. Maintain store hygiene, safety, and merchandising.

Role & responsibilities - 1) Planning and coordinating all production activities during the shift and making sure production targets are met. 2) Create an inspiring team environment with an open communication culture. 3) Set clear team goals. 4)Delegate tasks and set deadlines. 5) Oversee day-to-day operation. 6) Monitor team performance and report on metrics. 7) Motivate team members. 8) Discover training needs and provide coaching. Preferred candidate profile 1) Minimum 1 year experience as Team Leader. 2) Good communication required. 3) Immediate joiner would be preferred. Work location- Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Rotational week off Share your cv to HR Supriya-9289327281

International BPO experience required International Voice experience mandatory Minimum 1 years experience as a team leader Excellent Communication skills Sales experience will be a add on WhatsApp/ Call at 7341113233

Checking availibility of Inserts, tools, jigs &fixtures, CI Castings,SGIN castings as. Per requirement Followup with Store Operations team for getting the material asper timeline Taking monthly inventory for runners and risers&raw castings grade wise Required Candidate profile MonthlyTool, Fixutures, Jigs &Die life monitoring & maintenance Ensuring Machines in well maintained conditions-Monthly monitoring Focussed approach oncost reduction in,machining manufacturing process

Role & responsibilities To run PMS plans and strategies aligned to the organisations strategic direction and Provide tools and tactics to enhance execution of these strategies as per Seniors and Management directives. Assess the long-term impact of short-term decisions on people by continuing engagement with stake holders. To partner with L&D team to review performance gaps and trainings for developing the required skills to add value into the business. To assist to identify High performers HIPO and a succession planning and prepare their career growth plan along with their line Manager for long term, from 1-2-3 years review plan in line of business plan. To review the key performance metrics of all the mentioned function on a periodic basis and intervene as and when necessary To do analysis, reporting, identify and implementing corrective actions Educational Qualification Graduate + MBA or PGDHRM with Diploma in Human Resource Management Relevant Experience 05-08 years of experience with at least 4 years of CORE Experience in a position of similar responsibility of rolling out PMS in a manufacturing company. Must be aware of latest tools used in PMS and equipped with relevant certifications in PMS.

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Team Lead Operation for International BPO Customer Service Process 5 Days Working 24*7 Shift Location - Kolkata /Mumbai / Pune Salary:- 5 lpa - 7.2LPA Interested candidate Share resume - Call & Whatsapp HR - 7290911116 Required Candidate profile Candidate Must Have Min. 1 Year Experience as a Team Leader In International BPO Must be Graduate NO Call & Only WhatsApp Ur CV HR - 7703948433 Email:- dhsteamleader@gmail.com

Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Google Ads support or a related field Strong understanding of Google Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Promote and sustain a supportive learning environment. Ensure employees are thoroughly briefed and trained prior to the introduction of new processes to ensure implementation complies with the exacting requirements of the client, so that customer satisfaction / customer value are delivered to plan. Conduct Team Meetings with direct reports to ensure expedient communication and provide an open forum for input. Drive and implement team activities. Lead by example, be approachable and demonstrate a can do” attitude to develop a culture of teamwork to drive the achievement and exceeding of targets. Ensure involvement of employees in decision making regarding issue resolution and future strategy planning. Drive wellness and engagement activities to encourage a culture of positive employee engagement and support. Coach and mentor Team Leaders to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop action plans for improvement. Be prepared to take more formal action when goals are not achieved. Responsible for understanding and working with the client's statement of work. Act as an escalation point for employee relations, and customer issues, where the Team Leader assesses the need for additional support. Manage conflict and problem resolution for both types of situations. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Responsible for implementation and ownership of service improvement plans where required when KPI / SLA performance falls short of agreed target with client. Close cross-site cooperation with Operations Leads and teams based in other locations to ensure smooth execution of client requests and implementation of actions required to achieve common goals. Focus on driving and promoting innovations to improve overall efficiency and quality of work performed Required Qualifications & Experience: Fluency in written and spoken English is essential for this role Minimum of 12 months experience as a Team Lead is essential Excellent written and verbal communication skills with the ability to deliver clear messages Proven ability to develop and maintain effective relationships with others Strong people management skills with the ability to coach, mentor and motivate others Develops and implements strategies that optimise individual performance within the organisation Works collaboratively within a multicultural environment to accomplish team and organisation objectives Client focused with a commitment to delivering highly effective service standards including developing and maintaining professional client relationships Results orientated with a demonstrated ability to manage and exceed performance related targets Ability to plan time effectively in order to increase effectiveness, efficiency, and productivity Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Flexible in a fast paced, changeable environment and can adapt quickly Strong attention to detail to ensure information is complete and accurate Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Strong decision making skills with the ability to identify key issues and implications to make informed and objective decisions Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Proven ability to drive innovation and wellness programs within the team Ability to deliver effective presentations internally and externally Ability to manage projects effectively to ensure deliverables are achieved as per plan Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards Contact: 9449900627, Or share CV: yamanurappa.kuri@telepeformancedibs.com

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Hiring For Experienced and Fresher Candidates Required Exp- Min. 1 Year into International Customer Support(Voice) CTC- Experienced- Upto 5.75 LPA Freshers- Upto 5.25 LPA Notice- Immediate Graduate Location- Pune/Bangalore Shifts: 24/7 (US)

Job Purpose The incumbent has to for develop, implement, and manage performance management systems and processes that support the company's strategic objectives and a commitment to driving employee engagement and development with analytical skills. Role & responsibilities Ensuring alignment of performance management with organizational goals and strategies Providing training and support to managers and employees on performance management processes Supporting the conduct of performance evaluations, ensuring they are fair and consistent Working with managers to address performance issues and develop improvement plans. Ensuring that performance improvement plans are structured, clearly outline expectations, and align with the organization's policies and procedure Tracking and analyzing performance data to identify areas for improvement Regularly reviewing and improving performance management processes Major KRA Data Accuracy and integrity Communication and Training Performance Tracking & Reporting Feedback & iteration Variable , C&B ( Compensation & Benefits) R&R ( Reward & Recognitions), Onboarding and Confirmation process and execution of the plan for Great Place to Work

Leading BPO in Pune Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage CTC UPTO 16LPA Candidate willing to relocate can also Apply LOOKING FOR DIVERSITY PROFILES ONLY Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in

Note- This is Hiring Randstad India Payroll Job Interested candidates Call me -Arvind -9768862978 Position - Warehouse Supervisor Job Location- Kheda Gujarat & Bhiwandi Mumbai Job Timing- Rotational Shift Exp- Minimum 2 Years Job Role- Daily activity of warehouse inventory, inbound, outbound and dispatch Day to Day warehouse Activities & Picker Packer Productivity KPI warehouse , Management Warehouse , Management Manpower, Inbound Outbound proactivity , Inventory management , Method Group wise budget Warehouse SLA, KRA , 5s system , 6s kaizen management. SOP, TDCA ,Operation Management, Required - Advance Excel V lookup H lookup Pivot Table. Data Management , ERP

*Job Title* Team Leader - BPO (Business Process Outsourcing) *Location* [Insert Location] *Job Type* Full-Time Job Summary We are seeking a dynamic and experienced *Team Leader* to oversee and manage a team of associates in a fast-paced BPO environment. The Team Leader will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and adheres to company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing teams in a BPO setting. --- *Key Responsibilities* 1. Team Management - Supervise, mentor, and motivate a team of customer service representatives or back-office associates. - Conduct regular team meetings to communicate goals, updates, and performance feedback. - Monitor team performance and provide coaching to improve productivity and quality. - Ensure the team adheres to company policies, procedures, and compliance requirements. 2. Performance Monitoring - Track and analyze key performance indicators (KPIs) such as call handling time, resolution rates, customer satisfaction scores, and attendance. - Prepare and present performance reports to senior management. - Implement strategies to meet or exceed performance targets. 3. Customer Service Excellence - Ensure the team delivers high-quality customer service and resolves customer issues effectively. - Handle escalated customer complaints and provide timely resolutions. - Foster a customer-centric culture within the team. 4. Training and Development - Identify training needs and organize training sessions to enhance team skills. - Provide ongoing coaching and feedback to team members. - Support new hires during onboarding and ensure they are fully integrated into the team. 5. Operational Efficiency - Ensure smooth day-to-day operations and address any operational challenges. - Collaborate with other departments to improve processes and workflows. - Manage scheduling, attendance, and workload distribution to optimize productivity. 6. Communication - Act as a liaison between the team and senior management. - Communicate company updates, process changes, and performance expectations to the team. - Foster open communication within the team to address concerns and suggestions. 7. Problem-Solving - Identify and resolve issues affecting team performance or customer satisfaction. - Implement corrective actions to address recurring problems. - Encourage a proactive approach to problem-solving within the team. --- *Qualifications:* - Bachelor's degree in Business Administration, Management, or a related field (preferred). - Minimum of 3 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role. - Strong understanding of BPO operations, KPIs, and customer service principles. - Excellent communication, interpersonal, and leadership skills. - Proficiency in using CRM tools, Microsoft Office, and other relevant software. - Ability to work under pressure and meet tight deadlines. - Strong analytical and problem-solving skills. *Key Competencies* - Leadership and team management - Performance-driven mindset - Customer focus - Communication and interpersonal skills - Time management and organizational skills - Adaptability and resilience --- *Benefits* - Competitive salary and performance-based incentives. - Opportunities for career growth and development. - Positive and collaborative work environment. - Quarterly Bonuses --- *How to Apply* Interested candidates are invited to submit their resume to ALINA (HR) 7999307698 with the subject line "Team Leader Application - [Your Name]." Through WhatsApp or call on the same number. --- Join our team and play a key role in driving success and delivering exceptional service in a thriving BPO environment!

Roles and Responsibilities Manage a team of inside sales representatives to achieve monthly targets through effective communication, coaching, and feedback. Develop and implement strategies to reduce attrition rates by providing training programs, addressing performance gaps, and improving overall employee satisfaction. Analyze shrinkage metrics to identify areas for improvement in the sales process and develop corrective actions to minimize losses. Collaborate with cross-functional teams (e.g., marketing, operations) to ensure seamless execution of sales processes and meet KPIs. Monitor key performance indicators (KPIs) such as conversion rates, customer acquisition costs, etc. to optimize team performance.

Assist Compliance Officer in compliance duties for regulations & rules issued by SEBI Monitor the resolution of client grievances for all projects Support the Compliance Officer in monitoring the compliance of Operations Provide regular reports Required Candidate profile Understanding of compliance regulations Compliance-related duties for regulations and rules issued by SEBI under KRA Regulation, UIDAI, CCA, GSTN, or the Central Government. Contact-Ankit-8104808547

Role: Customer Support Required: 1 year of experience into International/Domestic Voice Process Location: Bangalore CTC: Up to 4 to 5 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Payal-9257655181

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Job Description :Executive Assistant to Managing Partner About the Company : The Ogni Group, founded in 2006, provides energy, environmental, and sustainability services to commercial and industrial clients. The Ogni Group has worked with hundreds of customers to help reduce energy consumption by 55,00,000 kWh, saving over $5 million in energy costs and reducing carbon emissions by over 38,000 metric tonnes. Ogni Capital Partners was established to further expand Ogni Groups investment in the future. Ogni Capital Partners is a hands-on partner focused on value-addition to propel our partner companies to the next level, based on our principles of collaboration, empowerment, and alignment of interests. Ogni Capital Partners provides its portfolio companies with more than just capital. We know that our greatest competitive advantage is our ability to serve and support our partners at the highest level, which is driven by a belief in a more sustainable tomorrow, as well as a culture of continuous improvement, creative thinking, and entrepreneurial spirit. Ogni Capital Partners, with our team of cross-disciplinary experts, invests in a wide range of industries and technologies that are working to create a more sustainable future. Ogni Capital Partners combines industry and financial expertise to assist our partners in strengthening operational performance and accelerating their progress. Roles & Responsibilities Work with cross-functional teams to define new initiatives to grow the portfolio companies Perform robust analysis for business expansion Develop the program plan for the new initiatives - scope, deliverables, required resources, work plan, budget, timing. Collaborate with business leaders across Ogni Capital Partners ( OCP ) to drive the initiatives Solving problems through structured thinking, research, project planning, and on-ground execution Drive business planning, goal setting, tracking KRA's & KPI's Highlight and work with Senior Leaders to resolve the challenges Work on special projects which are essential for the growth of the businesses Handle the mail box of the CEO , respond to emails as per directive Communicate and get reports from different businesses / departments Create concise, compelling, and effective communications for different contexts - board meetings, strategy reviews, all-hands meetings Education Qualification Master's in Business Administration ( MBA - Finance / Strategy / Operations ) Bachelor's Degree in Mechanical Engineering/ Chemical Engineering ( Would be added advantage) Experience : 1- 3 Yrs Job Location : Hyderabad - (In office) Do share your resume with to Madan Mohan C on madan@ognigroup.com ; 9701531767 (Whatsapp)

Role Description The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance. Qualifications Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Leadership and team management experience Ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Previous experience in a customer service role is an advantage