223 Kra Jobs - Page 7

MetLife ADA Workforce Solutions is a fee-based service that supports customer compliance with the accommodation requirements of the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and is available to hired, US Employees. MetLife's accommodation services do not apply to applicants, former employees, or expatriates. Work allocation Processing Reporting Meeting SLA including Performance guarantees Staffing Management Maintain regulatory compliance Customer interactions Job Responsibilities Manage teams and ensure SLAs are met including demand and capacity management Review/generate reports to monitor performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle customer, employee and internal partner escalations Provide inputs on process and system to the team members Client Interaction, where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries Ensure compliance with internal policies and procedures, external regulations and information security standards Firm understanding of the ADA policies and procedures and can articulate processes in customer interactions Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities Effectively manage research/resolution/follow-ups for closure of open items Build relationship with Onshore Management to ensure a one-team approach. To apply, Call Parvez Alam at 9810332844

Job Summary The Executive DP will assist in depository operations, ensuring smooth processing of client accounts and compliance with CDSL regulations. The role requires basic computer skills, attention to detail, and a willingness to learn industry-specific processes. Key Responsibilities Assist in Demat & Trading Account Opening processes. Support in handling KRA & C-KYC. Learn and assist with Dematerialization processes. Help in addressing customer queries and grievances. Follow up with customers for account-related discrepancies. Learn about CDSL DP operations and document modifications. Maintain and update records as per company requirements. Qualifications & Skills Bachelors degree in any discipline. Basic knowledge of MS Office (Excel, Word, etc.). NISM Certified will be a plus. Good communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to learn new processes and work in a team environment. Benefits Competitive salary as per industry standards. Training and guidance from industry experts. Opportunity for career growth in stock broking and depository operations. A supportive and

Hiring Regional HR Manager in the Life Insurance. As a Regional Human Resources Manager (Senior Manager), you will be responsible for leading the HR function across your designated region. You will serve as a strategic partner to business leaders, implementing HR practices that drive performance, employee engagement, talent retention, and regulatory compliance. This role requires a strong people leader with a deep understanding of HR strategy, business partnering, and regional operations management. Key Responsibilities Lead and manage HR operations for the assigned region, ensuring alignment with business goals. Design and execute HR strategies to enhance employee engagement, retention, and performance. Oversee talent acquisition, onboarding, and exit processes. Conduct performance reviews and facilitate feedback mechanisms. Manage employee relations, grievance redressal, and conflict resolution. Develop and drive training & development programs for workforce upskilling. Monitor and report key HR metrics to drive informed decision-making. Ensure compliance with labor laws, regulations, and company policies. Administer compensation and benefits programs effectively. Promote diversity, equity, and inclusion initiatives across the region. Act as a strategic HR partner to regional business leaders. Qualification & Experience: Education: MBA/PG in HR or related discipline (Mandatory) Experience: 7 to 15 years in HR leadership roles in Insurance Industry, with regional or zonal exposure preferred. Preferred Skills Excellent communication and interpersonal abilities Strong leadership, team management, and stakeholder engagement skills Ability to interpret and leverage HR analytics for strategic planning In-depth knowledge of labor laws and statutory regulations Expertise in handling sensitive employee issues with confidentiality High adaptability in fast-paced and evolving environments Strong time management, attention to detail, and organizational skills Capability to collaborate with cross-functional teams and senior management For more information - Kindly Contact Us: Jaydip P | HR Team Phone/WhatsApp: +91 92659 00684

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) - Participate in activities designed to improve customer satisfaction and business performance

Maintaining employee records / personal files,Maintaining Attendance&Leave records Promotion/Regularization as per institutional rules, Issuance of Experience Certificates, NOC, etc. based on request, Recruitment staff and Workers Required Candidate profile MBA HR or Equivalent

Leading BPO in Thane Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Power BI 3 t0 6 years Bangalore The JD for this role1) PowerBI experience in the range of 3-6 years 2) Need to know DWH concept3) Good in writing SQL scripts 4) Good communication skillset 5) Experience in Agile working model

Roles & Responsibilities: Must have great understanding about BPO Matrix. Manage team performance productivity/Quality/Shrinkage/Attrition. Manage team leaders or AM with 300+ Advisors Skills for planning, assigning and directing work. Review Process and come up with recommendation which can help in overall performance / CSAT Meet or exceed KRA's of all team members - New training and ongoing training of team members. Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Floor Support and Handling Escalation. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating. Strong Client Handling Skills. Excellent Written and Verbal Communication in English Required Candidate profile Minimum of 3+ years of experience as an operation Manager from any Domestic Voice process. Voice Process/Customer Service Operations Experience is mandatory. Excellent Written and Verbal Communication in English, Hindi, Gujarati and Analytical, leadership skills. Benefits - flexible work environment Performance appraisals. Medical Facility Job Location Hazratganj, Alambagh, Lucknow Perks & Benefits 40,000 60,000 / - (Based on last salary and Interview) Contact Details - Interested candidates can share their resume to us at aman.agrawal@Cyfuture.com OR Can Call or Whatsapp us at - 9759191966 (Aman HR)

Job description :- Openings for Team Leader/ Assistant Manager - Operations Roles and responsibilities: Resposible for Managing Attriation, AHT, Shrinakge,manpower planning and Process metrix. Responsible for staff retention within the team. Manage day -to -day activities of the team and ensure compliance to procedures and policy guidelines Encourage and motivate team to meet organizational goals. Develop team skill sets and manage personal development goals for the team Proactively updates on new procedure. Presents detailed information and responds to questions from Managers, Clients, and Customers. Responsible for maintaining discipline / absenteeism of team on the floor. Responsible for feedback and coaching. Good MS office knowledge. Work closely with the teams to achieve Qualitative targets specified by the Client. Need to ensure daily team performance is in place Experienced Required - 2 - 5 Years Education - Any Graduate Salary: As Per Experience Job Location - Hazratganj/Alambagh - Lucknow Interested candidates may call or whatsapp us at - 9759191966

Role & responsibilities Team Leader- Operations Roles and Responsibilities : 1. Should exhibit People Management Skills. 2. Should be aware of the various Operations and Client Metrics. 3. Strong analytical, solving skills with strong MS Excel skills. 4. Needs to have the drive to achieve given targets. 5. Process adherence (Check, analyze, Control & Improvement). 6. Drive & adhere to Policies & Procedures. 7. Should be well versed in coaching & providing feedback 8. Basic exposure to excel. 9. Good process knowledge and Good interpersonal skills 10. The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills Managing Attrition Minimum HSC /Graduate (Any Bachelors Degree)A teeism AHT ,CSAT & Team Management ,People Management Education Target : Minimum HSC /Graduate (Any Bachelors Degree) Preferred candidate profile Excellent communication skills Comfortable working in night shift US starting window 5.30 pm last window 8.30 am Rotational Shifts & Rotational off Work Location : Gurgaon Work from Office Must have team leader experience on papers Its a Work from Office profile. Work Location mumbai

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Assistant Manager / Process Manager Operation Domain - CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner Fluent in Telugu with Tamil and English GRADUATE Call/WhatsApp cv to Balaji - 8807755992 / Whatsapp - 8608808539

Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement share resume on this number 9643558539 Thanks & Regards Chanchal rajput

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1 Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2 Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service 3 Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold 4 Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5 Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6 Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. ReSource Pro Global Achievements: ISG Provider Lens - Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Email ID - varshitha_devaraj@resourcepro.in

Hello, This is an Excellent Opportunity for reputed BPOs in Mumbai. Hiring for the below Locations Malad Andheri Thane Airoli Ghansoli Vashi. Currently Hiring for Banking Domestic Process. Candidates with exp in any BPO with exp in Banking/Insurance/Real Estate/BFSI/Fintech can apply. Note: BPO Exp Voice is Mandatory Positions Hiring for 1) Manager (Female) Only Banking CS + Email + Chat Exp Mandatory CTC Upto 11 Lakhs 2) Assistant Manager - CTC Upto 8.50 Who can apply: Only AM on paper is eligible 3) Assistant Manager Quality - CTC Upto 8.50 Who can apply: Only AM Quality on paper is eligible 4) Team Leader Operations: 6 Lakhs 5) Quality Team Leader: CTC Upto 6 Lakhs 6) Trainer and QA: CTC Upto 5 Lakhs Interested candidates, please share your profile email with recruiter HR Geeta on email hr.geetaa@gmail.com Please share the below details while sharing CVs. Position applying for: Refer above details Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Highest Qualification Date of Birth Gender Nearest Railway station Aadhar Card.

HI WArm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more than 6 months Please call and book your interview slots: Karthik - 7996772782 for further Clarification or else you can drop your resume in the email id mentioned below rivera.karthik@gmail.com Designation: Claims Specialist Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30 days notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Karthik 7996772782

Skill required: FBM Performance and Advisory & Corporate Functions Finance - Finance Strategy Designation: Finance Business Management Analyst Qualifications: Bachelor's degree with Finance specialization Years of Experience: 3 to 5 years What would you do? "Be part of a multi-disciplinary team of Data Analysts, Data Scientists, Data Visualization Experts, and people with very diverse but specific skills related to UX, Storytelling, Data Visualization, Python Scripting and deep-industry knowledge. Contribute as a core team member driving end-to end change and results for our clients. We are looking for an out-of-the-box thinker, passionate about innovation and agile development. Key Responsibilities:Design and build advanced predictive, prescriptive models and machine learning algorithms.Lead and manage the end-to-end lifecycle of data science projects, ensuring timely and high-quality delivery.Conduct financial analysis using time series models to forecast and track key performance indicators (KPIs).Collaborate with business leaders to translate their needs into data-driven and generative AI solutions.Conduct research and stay current with advancements in generative AI. Be on top of new algorithms/ frameworks. Stay current with industry trends and integrate new technologies and methodologies as appropriate.Develop and implement data science strategies aligned with business objectives.Required Skills and Qualifications:STEM (Science, Technology, Engineering or Mathematics)" What are we looking for? " Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationshipRequired Skills and Qualifications:STEM (Science, Technology, Engineering or Mathematics)" Roles and Responsibilities: " In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualifications Bachelor’s degree with Finance specialization

Description JD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills HRSD Configurator Languages RequiredENGLISH Role Rarity To Be Defined

Description JD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills ServcieNow Languages RequiredENGLISH Role Rarity To Be Defined

Roles and Responsibilities Manage a team of call center agents to achieve daily targets and goals. Oversee outbound calling campaigns, ensuring efficient use of resources and meeting SLAs. Monitor shrinkage rates, identify areas for improvement, and implement strategies to reduce attrition. Develop KPIs (Key Performance Indicators) to measure team performance and track progress against SLA targets. Collaborate with other departments to resolve customer complaints and improve overall customer satisfaction. Desired Candidate Profile 1-5 years of experience in BPO or call center environment. Strong understanding of voice processing, outbound processes, and SLA management. Ability to analyze data from various sources (e.g., CRM systems) to drive business decisions. Excellent team handling skills with ability to motivate teams towards achieving targets.

Salary- 30K to 35K Inhand. Process- DGVCL (Inbound Process) No sales no targets Job description Complete monitoring of the team and team performance in BPO Process. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. SLA, KPA, KPI, Restring. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention. Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Need Immediate Joiner. Interested candidate can call or whatsApp HR Ambi 9310751781 Location: Kapodara, SURAT-395006 Candidate who are willing to relocated can be considered.

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Roles and Responsibilities Manage payroll processing, including salary disbursement, leave management, and statutory compliance. Oversee performance appraisal management, grievance redressal, and exit formalities. Conduct manpower budgeting, analysis, and skill gap assessment to optimize resource allocation. Develop and implement HR policies, strategies, and manuals to align with company goals. Ensure compliance with labor laws and regulations by maintaining accurate records and reports. Ensuring smooth office operations, including vendor management and procurement. Oversee office infrastructure, security, housekeeping, and maintenance activities. Ensure compliance, with labor laws, employment regulations, and company policies. Maintain statutory compliance, including PF, ESI, gratuity, and other legal obligations. Maintain and update employee records authorities, labor offices and government agencies. Oversee office administration, including vendor management, office supplies, and general upkeep. Ensure proper documentation and record - keeping for employee files, agreements, and 'HR policies. Manage office infrastructure, safety, and security protocols. Ensure workplace compliance with health, safety, and environmental regulations. Coordinate with vendors and service providers for repairs, maintenance, and office enhancements. Desired Candidate Profile 5-7 years of experience in an HR Generalist, Compliance and Recruitment.