349 Kra Jobs - Page 7

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Looking for a skilled SAP FICO professional with 6-10 years of experience to join our team in IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP FICO and excellent analytical skills. Roles and Responsibility Manage and implement SAP FICO modules, including General Ledger Accounting, Accounts Payable, and Accounts Receivable. Analyze financial data and provide insights to support business decisions. Develop and maintain financial reports and dashboards using SAP FICO tools. Collaborate with cross-functional teams to ensure seamless integration of SAP FICO with other systems. Troubleshoot and resolve issues related to SAP FICO implementation and maintenance. Ensure compliance with accounting standards and regulatory requirements. Job Requirements Strong knowledge of SAP FICO modules and their applications. Excellent analytical and problem-solving skills with attention to detail. Ability to work independently and as part of a team, with strong communication skills. Experience with financial reporting and dashboard development using SAP FICO tools. Strong understanding of accounting principles and regulatory requirements. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

We are looking for a skilled SAP CS professional with 6-10 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP CS and excellent communication skills. Roles and Responsibility Manage and maintain accurate records of customer orders, invoices, and shipments. Coordinate with the sales team to resolve customer complaints and issues. Develop and implement effective strategies to improve customer satisfaction. Collaborate with the logistics team to ensure timely delivery of products. Analyze and resolve complex customer service issues efficiently. Provide training and support to junior team members. Job Requirements Strong knowledge of SAP CS modules and functionality. Excellent communication, problem-solving, and analytical skills. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills. Experience working with cross-functional teams. Ability to adapt to changing priorities and requirements.

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Candidate Eligibility Criteria * Education: Undergraduate / Graduation * Experience: Minimum 6 months in a Travel-based BPO environment(Preferred) * Skill Set: B2 level communication * Process Type: Voice process * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) * Week Offs: 2 Rotational * Working days - 5 * Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM) For more info - Harpreet.kaur@nlbtech.in

Roles and Responsibility Manage and implement JD Edwards and MM modules effectively. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve technical issues related to JD Edwards and MM. Develop and maintain documentation of JD Edwards and MM processes. Provide training and support to end-users on JD Edwards and MM. Ensure compliance with organizational policies and procedures. Job Requirements Strong knowledge of JD Edwards and MM modules. Experience working in an Employment Firms/Recruitment Services Firm environment. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and interpersonal skills. Familiarity with industry-specific regulations and standards.

Roles and Responsibility Design, implement, and manage hypervisor environments for high availability and performance. Troubleshoot and resolve complex technical issues related to hypervisor infrastructure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain documentation for hypervisor configurations and procedures. Provide technical support and training to junior team members on hypervisor technologies. Participate in the development of best practices and standards for hypervisor management. Job Requirements Strong knowledge of hypervisor concepts, including virtualization and cloud computing. Experience with various hypervisor platforms, such as VMware vSphere or KVM. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced environment and meet deadlines. Familiarity with IT service management frameworks and tools.

Roles and Responsibility Manage and maintain Zendesk instances for smooth operation. Develop custom scripts using Zendesk's API and SDK. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issues related to Zendesk. Implement new features and updates to enhance user experience. Ensure data security and compliance with organizational policies. Job Requirements Strong knowledge of Zendesk administration and development principles. Experience with programming languages such as PHP, HTML, and CSS. Familiarity with database management systems like MySQL. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

Looking for a skilled SAP ABAP professional with 6-15 years of experience to join our team. The ideal candidate will have a strong background in SAP ABAP and excellent problem-solving skills. Roles and Responsibility Design, develop, and implement SAP ABAP programs and solutions. Collaborate with cross-functional teams to identify business requirements and provide technical solutions. Develop and maintain technical documentation for SAP ABAP projects. Troubleshoot and resolve complex technical issues related to SAP ABAP. Participate in code reviews and ensure adherence to coding standards. Provide training and support to junior team members on SAP ABAP best practices. Job Requirements Strong knowledge of SAP ABAP programming language and its applications. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience with SAP ABAP development tools and methodologies. Familiarity with industry-standard design patterns and coding practices.

We are looking for a skilled Marketo Developer with 3-5 years of experience to join our team. The ideal candidate will have a strong background in developing and implementing marketing automation solutions using Marketo. Roles and Responsibility Design, develop, and implement marketing automation workflows using Marketo. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for marketing automation projects. Troubleshoot and resolve issues related to marketing automation platforms. Analyze campaign performance data to optimize future marketing strategies. Stay up-to-date with the latest trends and best practices in marketing automation. Job Requirements Strong understanding of marketing automation principles and practices. Proficiency in programming languages such as Java or Python. Experience with database management systems like MySQL or SQL Server. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with IDESLABS PRIVATE LIMITED industry norms and standards is an added advantage.

Roles and Responsibility Manage and implement SAP FICO modules, including Financial Accounting and Controlling. Configure and customize SAP FICO to meet business requirements. Develop and maintain technical documentation for SAP FICO implementations. Provide training and support to end-users on SAP FICO functionality. Troubleshoot and resolve issues related to SAP FICO data migration and integration. Collaborate with cross-functional teams to ensure seamless project execution. Job Requirements Strong knowledge of SAP FICO and HANA technologies. Experience with SAP FICO configuration, customization, and implementation. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Familiarity with industry-standard protocols and procedures.

Urgent Requirement for Pyspark,sql & aws glue Experience:6+ Years Location:Pan india Mandatory Skills pyspark,sql & aws glue Good to have skills snowflake & snowpark.

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in controlling attrition rates through effective people management practices. Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. . Excellent communication skills with ability to lead a team effectively.

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

Looking for a skilled Insite Developer to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in software development and be proficient in PHP, MySQL, HTML, CSS, and JavaScript. Roles and Responsibility Develop high-quality software applications using PHP, MySQL, HTML, CSS, and JavaScript. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement user interfaces using HTML, CSS, and JavaScript. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies. Job Requirements Proficient in PHP, MySQL, HTML, CSS, and JavaScript. Experience with Agile methodologies and version control systems like Git. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and critical thinking skills. For more information, please contact us at 6578928.

Looking for a skilled Storage Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in storage solutions and technologies, with excellent problem-solving skills. Roles and Responsibility Design, implement, and manage storage systems and infrastructure. Troubleshoot and resolve complex storage-related issues. Collaborate with cross-functional teams to ensure seamless integration of storage solutions. Develop and maintain documentation of storage systems and procedures. Ensure compliance with industry standards and best practices for storage management. Provide technical support and training to junior team members. Job Requirements Strong knowledge of storage technologies and trends. Excellent problem-solving and analytical skills. Ability to work effectively in a team environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience with storage management tools and software. Familiarity with industry-standard protocols and architectures. Educational qualifications: Any Graduate or Postgraduate degree. For more information, please contact us at 6579181.

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usage of PMS tools/software across the company. • Facilitate goal setting, mid-year, and annual reviews, ensuring alignment with business objectives. • Train managers and employees on PMS best practices, feedback mechanisms, and performance conversations. • Analyse PMS data to provide insights for talent development, succession planning, and rewards e.g. employee of the quarter. • Continuously review and improve PMS policies in line with industry standards and organisational goals. Core Responsibilities: 1. Organizational Development Strategy: Develop and implement OD strategies that align with the organization's goals and objectives. Work with leadership to identify areas for improvement in organizational processes, structure, and workforce capabilities. Foster a positive and engaging workplace culture that supports growth and development. 2. Performance Management: Design and manage performance management processes to ensure continuous employee feedback and development. Collaborate with managers to set performance goals and provide guidance on employee evaluations. Monitor and enhance employee productivity and engagement. 3. Leadership Development: Design and facilitate leadership development programs aimed at equipping managers with the skills needed to lead teams effectively. Identify high-potential employees for future leadership roles and develop tailored growth plans for them. 4. Collaboration with Stakeholders: Work closely with business leaders, department heads, and HR teams to align OD initiatives with business needs. Act as a consultant to different departments regarding team dynamics, organizational issues, and employee development. 5. HR Expertise: Deep understanding of HR functions, including talent management, performance management, and employee development.

Employment:C2H Koerber Supply Chain product from one of our customers. Probably a couple of functional consultants, and a couple of technical consultants.

Java + SQL + Spark: Experience: 5-10 years Programming Skill: Java Database: SQL and Spark Good Communication Good to have: Shell Scripts They will have to clear a SQL Test

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Team Lead Experience: 4+ Years Location: Pune (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outbound), Outbound Sales, Banking Processes, Team Handling skills. Excellent communication skills with ability to lead by example.

incoming & outsource inspection of B & C class items Assembly & sub-assembly of CC, RC, BC, RGV etc. Inspection documentation. Collaborating with vendors and suppliers to ensure quality standards are met Maintain Calibration of tools & tackles list Witnessing activities NDT activities RAW material identification Lab testing activates Maintaining Rejection & Rework record. Authorities Contractor team mobilization/demobilization decision making Key Results Areas (KRA s) Timely Delivery of the Material/Items. Good Follow up and updating to stake holders. Excellent attendance record required. Commitment to your team members, self-motivation, and accountability to safety & quality. Detail Spotting & analyzing. Prioritizing skills required. Flexibility and Adaptability