1038 Kra Jobs - Page 6

Experience in BRD, RFP , RFQ , Test scenario creation & completed insurance related certifications/course.Well experience in SDLC delivery process like Agile & Waterfall.Exp. in India Motor Act and have relevant experience in insurance domain and IT

What you will do Drive overall team performance and ensure timely task completion. Resolve and escalate queries through proper channels. Compile and share performance reports (Daily/Weekly/Monthly). Coordinate meetings with leaders, trainers, and managers to address issues and resource needs. Communicate process objectives and inspire the team to exceed expectations. Foster trust, open communication, creativity, and collaboration. Conduct quality checks to maintain benchmarks. Keep management informed of progress and challenges. Accelerate team performance while aligning with business goals. Promote company culture, mission, and vision. What we are looking for Any Graduate • Min 2 years of e...

We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 2 to 5 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requiremen...

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity....

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to rev...

Collaborating with stakeholders Developing & maintaining strong customer relationships Progressing the culture within the team Maintaining measures Engaging in strategic planning Required Candidate profile Experience in coaching & developing employees Establishing partnerships across teams Supervisory experience in Collaboration technology, Endpoint or Identity/Access Management Interpersonal skills

Hiring for International Voice & and blended role in Pune. Freshers & experienced are welcomed. Salary 3LPA –6.5LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush@7620801051 Grad Fresher/ UG Experienced Required Candidate profile Excellent English communication, problem-solving, and customer service skills. Prior international voice/BPO experience preferred. Tech-savvy, confident, and flexible for night or rotational shifts. Perks and benefits Shift Allowance. Performance & Client Incentives.

Hi Jobseekers Greetings from Shiningstars Job Title: Team Leader Operations (E-commerce Process) Location: Bangalore Experience Required: 3 - 5 Years (Minimum 1.5 Years as Team Leader On Paper Mandatory) Education: Graduate Mandatory Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3–5 years relevant experience. 1.5+ years on-paper TL experience – Mandatory. E-commerce process experience preferred. Key Responsibilities Lead and manage a team to achieve KPIs. Ensure smooth workflow and operational efficiency. Handle customer/process escalations with ownership. Conduct coaching, feedback, and performance reviews. Monitor key metrics: Attrition, Shrinkage, AHT, Qual...

Designation - Sr. Process Executive Min 1 year of exp in customer support Openings for freshers as well Any Graduate US Shift Immediate joiners only Both Way Cab Share your cv's at 9636487945- Poshika Perks and benefits 5 Days Working Allowances and Incentives

Job description Team Executive - Payment Integrity Location : Chennai Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(Payment Integrity, PrePay audit, Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and...

Wipro Limited||Opening for Team Lead (Virtual Interview only) Forward me your updated resume at:arpita.chakraborty7@wipro.com Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory. Location: kolkata Shift: Rotational. (5 Days working & 2 day rotational off) Exp: Minimum 2years of experience required as Team Lead on paper. Roles and Responsibilities: Responsible for managing team of associates Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs Motivating associates through effective management, career development & implementati...

Roles and Responsibilities : Lead a team of voice process professionals to achieve targets such as AHT, CSAT, SLA, KPIs, and KRAs. Manage escalations effectively by identifying root causes and implementing corrective actions to reduce shrinkage and attrition. Coach teams on performance management strategies to improve overall team handling skills and people management. Monitor key performance indicators (KPIs) to optimize BPO operations and drive business growth. Job Requirements : 5-10 years of experience in BPO operations with expertise in voice processes. Strong understanding of metrics like AHT, CSAT, KPIs, KRAs, SLA, shrinkage, attrition control. Excellent team coaching and handling ski...

Role & responsibilities We are seeking a dynamic and results-driven Talent Acquisition Manager with at least 4 years of experience in managing IT recruitment teams, particularly within the IT domain. The ideal candidate will have a proven track record in team leadership, client coordination, recruitment strategy execution, and achieving hiring targets. This role requires a proactive professional with strong organizational and communication skills to lead the recruitment process end-to-end. Key Responsibilities: Lead, mentor, and manage a team of IT recruiters to meet hiring goals. Develop and implement effective recruitment strategies aligned with business objectives. Coordinate with interna...

Leading BPO in Gurgaon Hiring for Operations Manager Must be Ops Manager On papers in International BPO Experience in International Voice Process is Mandatory Social Media Process Experience is Preferred Must be strong in Operations Matrices, FMEA, Capacity Planning Over All Experience 8+ Years Mode of Interview- Virtual Work From Office CTC UTO 16LPA-17LPA based on Last CTC & Experience Interested candidates can mail their cv at simmi@hiresquad.in Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for bil...

About Versabyte Versabyte is a growing innovation company specializing in electronics, embedded systems, and smart mechanical solutions. Our mission is to deliver cutting-edge engineering services that meet the complex needs of aerospace, defense, industrial, and power system clients through design excellence and technological innovation. Role Overview: The HR Operations Manager is responsible for planning, organizing, and managing the day-to-day operations of the HR department. This role involves overseeing HR processes, implementing policies and procedures, managing HR systems, and ensuring compliance with employment laws and regulations. Key Responsibilities: Performance Management: Defin...

Axis Bank Limited is looking for RP&F - Fees-CO:Business Solution IPG - Team Member to join our dynamic team and embark on a rewarding career journey Strategic Planning: Develop and implement business strategies to achieve short-term and long-term goals. Conduct market research to identify trends, opportunities, and potential threats. Analyze competitors and industry trends to stay ahead in the market. Business Development: Identify and pursue new business opportunities to expand the company's market presence. Build and maintain relationships with clients, partners, and stakeholders. Negotiate and close business deals to meet revenue targets. Financial Management: Develop and manage budgets ...

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Shifts timings Complete night shift Week Off 5 Days working, 2 days weekoff Interested candidates reach out to: Email: Pavithras19@hexaware.com , Contact: 9626261016

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Shifts timings Complete night shift Week Off 5 Days working, 2 days weekoff Interested candidates reach out to: Email: Pavithras19@hexaware.com , Contact: 9626261016

HR Generalist Role Run HR processes to support people mgmt decisions (such as manpower planning, organization effectiveness, succession planning, performance mgmt, compensation adjustment and allocation, talent acquisition and learning execution). Required Candidate profile Developing and maintaining harmonious and progressive Employeel relations through 2 way communication. Learning & Development Initiatives Conceive and implement employee engagement programmes

Job Description Head of Operations Position: Operations Manager Location: Bangalore Experience Required: 8+ Years Preferred Qualification: B.E/B.Tech + MBA from Tier-1 Institutes (IIT/IIM/XLRI/ISB/NITIE or equivalent) USIL Technologies is hiring for one of their clients who is into real estate domain. Role Overview The Head of Operations will be responsible for expediting and driving operational excellence across all departments including Liaison, Business Development, Sales, CRM, Projects, HR, Finance, and Compliance. The candidate will play a pivotal role in streamlining processes, improving efficiency, ensuring adherence to company goals, and building a high-performance culture. This role...

Plan and conduct Kick-off Meetings, initiate Work Orders, create WBS & operational checklists. Coordinate mobilization/demobilization of resources and align with Operations & Post-Sales teams. Site-related operational expenses Required Candidate profile Manage resource requirements, logistics, and mobilization/demobilization planning. Monitor costs, assess risks, and track team performance to ensure timely project execution.

Description: JD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :HRSD Configurator Languages Required::ENGLISH Role Rarity :To Be Defined

Description: JD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :Yes Global Role Family :To be defined Local Role Name :To be defined Local Skills :ServcieNow Languages Required::ENGLISH Role Rarity :To Be Defined

Description: JD: Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :SQL Languages Required::ENGLISH Role Rarity :To Be Defined

Description: JD Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :Resource Managemnt Languages Required::ENGLISH Role Rarity :To Be Defined