806 Kra Jobs - Page 6

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the c...

Job description Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile (ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experienc...

Role: Operations Manager - Customer Support Location: Hyderabad Package up to 15 LPA Work from Office Requirements: Education: Graduate or above Experience: 12+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International BPO Operations Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in Call Anumeha @ 6376649769

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Bangalore Salary -4 lpa ( Depending upon last drawn) Location - Remote Salary -3 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to ...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Pre-requisites: Graduate or equivalent practical experience in the industry Minimum 2 years of experience in Team Lead role Prior experience in contact center industry (T&S preferred) Ability to speak and understand English & Hindi Strong verbal and written communication Minimum Skills to Hire: B2 and above in communication (Versant/AMCAT) Computer knowledge Ability to work on data in excel and presentation Demonstrate coaching skills and lead teams in the right direction Experience in conducting team huddles, coaching, and one-on-ones Conflict resolution and team morale management Ability to manage shift rosters and attendance Understanding of key contact center metrics (AHT, Utilization, S...

Purpose of the Job Responsibilities Deliverables (Primary KRA's) Competencies Attitude Build Genuine and Trustworthy Relationships and Teamwork (Trust & Teamwork) Communication Skill Compliance Confidentiality Customer Focused Job Stability Logical and Analytical Skill Operational Excellence Presentation skills during the interview Process Knowledge Result Oriented Stress Tolerance Strive for Results (Winning and Achievement) Suitability to Job Take Bold Action and Seek Growth (Innovation & Growth) Time Management

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Team Management & Leadership Supervise daily operations: Monitor call queues, email inboxes, and other communication channels to ensure efficient workflow. Provide coaching and feedback: Conduct regular one-on-one sessions, performance reviews, and training to help agents improve their skills. Motivate the team: Encourage a positive work environment, recognize good per...

Purpose of the Job Responsibilities Deliverables (Primary KRA's) Competencies Take Bold Action and Seek Growth (Innovation & Growth) Time Management Operational Excellence Presentation skills during the interview Customer Focused Compliance Build Genuine and Trustworthy Relationships and Teamwork (Trust & Teamwork) Attitude Stress Tolerance Suitability to Job Communication Skill Result Oriented Process Knowledge Job Stability Strive for Results (Winning & Achievement) Logical and Analytical Skill Confidentiality

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Position : Operations Head / Business Head Team Size : ~100 employees Location : Chennai, Adambakkm Employment Type : Full-time About the Role We are seeking a dynamic and experienced Operations Head / Business Head to lead our growing team of 100+ professionals. The ideal candidate will have proven expertise in managing large teams across Sales, Business Development, and Service Execution and Business Operations with a strong track record of driving performance through effective people management, KPI and KRA monitoring, and process excellence. Key Responsibilities Lead and oversee Sales, Business Development, and Service Delivery teams to ensure seamless execution of deliverables. Define, ...

Schedule interviews across various departments. Post job advertisements on platforms like Naukri, WorkIndia, LinkedIn, and Internshala etc. Understand job requirements and explain them clearly to candidates. Maintain candidate records in database. Required Candidate profile MBA and BMS (HR) Freshers can Apply Target-oriented and result-driven. Good communication and organizational skills. computer, Internet and AI knowledge

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and re...

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usag...

Work From Home: International Voice Process (Mortgage Loan Depot) Process: Mortgage Loan Depot Role: International Voice Customer Support Requirements: Minimum 1 year of international Voice experience (Customer Support) Night shift availability Education: Only Graduates (No BE/BTech) Candidates must be from Bangalore or Chennai Strong communication skills Job Details: Location: Chennai (Permanent Work from Home) CTC: 3.5 LPA 5 days working, 2 days rotational off Interview Rounds: HR + Operations System will be provided by the company Permanent WFH opportunity Contact: Varsha 9251688428

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Handle Owner desk and co ordinate with all cross functions Conduct KRA and KPa for all Make MIS reports Talent hunt activities Required Candidate profile Handle Owner desk and co ordinate with all cross functions Conduct KRA and KPa for all Make MIS reports Talent hunt activities

Role & responsibilities Job Overview: The Lead PMS will be responsible for designing, implementing, and managing the organizations Performance Management System. This role is focused on ensuring that KRAs/KPIs and OKRs are effectively aligned with business goals, review cycles are completed on time, and employees receive the support required for performance excellence. The position is an individual contributor role, requiring close collaboration with HR, Business Units, and leadership teams. Key Responsibilities: Performance Management Coordinate with Business Unit teams to assign KRAs/KPIs at the start of each intake cycle and update them as per role changes or transfers. Lead the end-to-en...

Designation: HR Management Experience: 5+ Yrs Industry: Motor Manufacturing Industry Location: Kalapatti, Coimbatore Roles and Responsibilities Manage employee life cycle activities such as recruitment, onboarding, training, performance appraisal, promotion, transfer, and separation. Develop and implement HR policies and procedures to ensure compliance with company goals and objectives. Provide guidance on employment laws and regulations to maintain a positive work environment. Analyze data from various sources (e.g., KPIs) to identify trends and areas for improvement in human resources management. Collaborate with other departments to resolve conflicts and address employee concerns. Desired...

Job Description Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilization for Voice process Language preferred: Malayalam & Hindi Candidate must be able to speak fluent in Malayalam or Hindi. Note: Interested candidates can send me your resume to the below email id or WhatsApp number. Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

1 Must have experience in International Team leading 2 US Sales/ International Sales 3 Team Handling 4 Good convincing power/ Problem Solver 5 Required to handle Customer Grievance 6 Comfortable with shifts timing 7 High Level of Patience is required

1 Must have experience in International Team leading 2 US Sales/ International Sales 3 Team Handling 4 Good convincing power/ Problem Solver 5 Required to handle Customer Grievance 6 Comfortable with shifts timing 7 High Level of Patience is required