349 Kra Jobs - Page 6

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

Muse n Aura Designs (an entity of InDesignverse) is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to companys Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Candidate with relevant experience can share their resume to my mail ID: Kalaivaani.kalaivaani@teleperformancedibs.com

Location: Bangalore (Work from Office) Grade: G Designation: Team Executive Shift: Night shift Number of Positions: 1 About the Role: We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare , specifically in Member Enrollment . The ideal candidate will have proven experience in managing teams, excellent communication skills, and a deep understanding of the healthcare domain. This is a Team Lead role and requires hands-on leadership experience in enrollment processes. Key Responsibilities: Lead and manage a team responsible for US healthcare member enrollment activities. Ensure compliance with CMS guidelines and support processes related to Medicare (preferred). Monitor team performance and provide regular coaching, feedback, and performance reviews. Prepare and maintain internal and client reports accurately and on time. Coordinate and conduct training sessions for new and existing team members. Act as a liaison between the team and upper management, ensuring seamless communication. Handle team escalations and resolve operational issues efficiently. Ensure adherence to quality, compliance, and productivity standards. Mandatory Skills: Proven Team Lead experience (on paper). Strong knowledge of the US Healthcare system . Hands-on experience in Member Enrollment processes. Willingness to work night shifts Preferred Skills: Exposure to Medicare processes and guidelines. Familiarity with CMS compliance standards. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.

We are looking for a highly skilled and experienced HR professional to join our team as a Senior Officer - Human Resource in Mumbai. The ideal candidate will have 3-8 years of experience in the field. Roles and Responsibility Identify regional requirements for replacement hiring and coordinate with zonal managers to initiate hiring approval. Manage recruitment costs by adopting the right talent and scanning relevant industries for sourcing talent. Facilitate timely delivery of offer letters to selected candidates and prepare monthly recruitment calendars. Conduct headcount and gap analysis, finalize interview panels, and set footfall targets. Source candidates through different channels such as employment exchanges, employee referrals, and social media. Maintain continuous communication channels with new recruits to allow for smooth on-the-job and cultural transition. Engage employees across regions/ zones and provide constructive feedback, especially for early exits. Comply with minimum and maximum pay grades while rolling out offers and guide employees on benefits, acting as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance related discussions. Drive completion of annual appraisals, Mid-Year reviews, and KRA submissions. Regularly connect with employees and facilitate action planning with teams, carrying out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possibilities for interventions, providing exit-related information to HRSS and the central team of BU. Identify training needs/gap analysis with business managers & HODs and plan/execute monthly training programs, developing learning materials/content and conducting inductions, refresher, skill development, and promotional training. Evaluate training effectiveness through various reports and conduct TTT for State Trainers Role. Job Any graduate degree is required. Possess strong knowledge of compensation management, benefits administration, and performance management systems. Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Exhibit strong analytical and problem-solving skills, enabling data-driven decision making. Ability to prioritize multiple tasks and deadlines in a fast-paced environment. Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.

We are looking for a highly skilled and experienced State HR Manager to join our team in Patna. The ideal candidate will have 6-9 years of experience in Human Resources, with expertise in recruitment, compensation, benefits, and performance management. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to support business objectives. Manage recruitment costs by adopting the right talent and sourcing from relevant industries. Identify internal movement possibilities and coordinate with regional managers for hiring approval. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews, engage with employees to understand intervention possibilities, and provide exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of recruitment, compensation, benefits, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Exhibit strong analytical and problem-solving skills. Maintain confidentiality and handle sensitive information with discretion.

We are looking for a highly skilled and experienced State HR Manager to join our team in Ranchi. The ideal candidate will have 11-14 years of experience in human resources, with expertise in recruitment, compensation, benefits, performance management, and employee engagement. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to ensure timely delivery of offer letters to selected candidates. Manage recruitment costs by adopting the right talent and scanning relevant industries for sourcing talent. Identify internal movement possibilities and coordinate with regional managers to initiate hiring approval. Maintain continuous communication channels with new recruits for smooth on-the-job and cultural transition. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance to employees on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possible interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Minimum 11 years of experience in human resources. Expertise in recruitment, compensation, benefits, performance management, and employee engagement. Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work independently and collaboratively as part of a team.

We are looking for a highly skilled and experienced State HR Manager to join our team in Hyderabad. The ideal candidate will have 6-10 years of experience in human resources, with expertise in recruitment, compensation, benefits, and performance management. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to support business objectives. Manage recruitment costs by adopting the right talent and sourcing from relevant industries. Identify internal movement possibilities and coordinate with regional managers for hiring approval. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews, engage with employees to understand intervention possibilities, and provide exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of recruitment, compensation, benefits, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Strong analytical and problem-solving skills are required. Experience in managing and implementing HR initiatives is necessary.

We are looking for a highly skilled and experienced HR professional with 8 to 13 years of experience to join our team as a Manager - Human Resource in Mumbai, Lower Parel, and JM. The ideal candidate will have a strong background in human resources and excellent communication skills. Roles and Responsibility Manage recruitment processes, including identifying regional requirements and coordinating with zonal managers. Develop and implement effective talent sourcing strategies to manage recruitment costs. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Provide guidance on employee benefits and act as a single point of contact for any queries. Track performance and liaise with the central HR team on non-performance-related discussions. Drive completion of annual appraisals, Mid-Year, and KRA submission processes. Connect regularly with employees and facilitate action planning with teams, carrying out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possibilities for interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of compensation management, benefits administration, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Strong analytical and problem-solving skills are required. Experience in managing recruitment processes and implementing talent sourcing strategies is necessary.

We are looking for a highly skilled and experienced State HR Manager to join our team in Belgaum, Karnataka. The ideal candidate will have 3 to 8 years of experience in human resources. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda with the business. Manage recruitment costs by adopting the right talent and sourcing from relevant industries. Identify internal movement possibilities and coordinate with regional managers for hiring approval. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possible interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of compensation management, benefits administration, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Strong analytical and problem-solving skills are required. Experience in managing recruitment processes and implementing HR initiatives is necessary.

We are looking for a highly skilled and experienced State HR Manager to join our team in Hyderabad. The ideal candidate will have 8 to 13 years of experience in human resources, with expertise in recruitment, compensation, benefits, and performance management. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to ensure timely delivery of offer letters to selected candidates. Manage recruitment costs by adopting the right talent and scanning relevant industries for sourcing talent. Identify internal movement possibilities and coordinate with regional managers to initiate hiring approval. Maintain continuous communication channels with new recruits for smooth on-the-job and cultural transition. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance to employees on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning with teams, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possibilities for interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of recruitment, compensation, benefits, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Strong analytical and problem-solving skills are required. Experience in managing and implementing HR initiatives is necessary.

We are looking for a highly skilled and experienced State HR Manager to join our team in Patna. The ideal candidate will have 11-12 years of experience in human resources, with expertise in recruitment, compensation, benefits, performance management, and employee engagement. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to ensure timely delivery of offer letters to selected candidates. Manage recruitment costs by adopting the right talent and scanning relevant industries for sourcing talent. Identify internal movement possibilities and coordinate with regional managers to initiate hiring approval. Maintain continuous communication channels with new recruits for smooth on-the-job and cultural transition. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance to employees on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possible interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Minimum 11 years of experience in human resources. Expertise in recruitment, compensation, benefits, performance management, and employee engagement. Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work independently and collaboratively as part of a team.

Job Description - GLSP Purpose: To draft job description for each position to ensure the quality hiring of each personnel. DEPARTMENT: HR & Administration SKILLS/EXPERIENCE REQUIRED: POSITION: AM- HR MINIMUM QUALIFIFACTION: MBA in Human Resource Management/PGDHRM MINIMUM EXPERIENCE: Minimum 5- 6 Years of relevant experience TRAINING/CERTIFICATION: NA ROLES AND RESPONSIBILTIES: Execute internal recruitment for all levels as and when required: Sourcing candidates. Conducting assessment and technical interviews, Background & Document verification Performing all joining formalities like induction, Documentation, Office supplies etc Performance Management System: Establishing, setting goals and targets for team members in coordination with department heads, facilitating performance assessment, facilitating rewards and recognitions. Leave management and attendance tracking Planning and executing employee welfare activities and other office events. Ensuring smooth exit of an employee along with exit interviews with full & final settlement. IMS, BSC, WELL Compliances: Process owner, Documentation and Assisting in external auditing. Assisting management in documentation, Follow ups and process implementation work. Drafting and managing all type of company documents like Manuals, Department SOPs, forms, Records, company client communication. Ensuring all staff benefits like Health insurance, Internet plans, Mobile, IT assets etc Incident investigation: Own and analyze incidents when they occur. Identify the root cause and ensure mitigation steps are taken. Ensure additional steps are taken to prevent the same Ensure OHS Related aspects Knowledge on energy management system. Contact Details : 8921174281/ 9538003766

We are looking for a highly skilled and experienced State HR Manager to join our team in Vijayawada. The ideal candidate will have 6-10 years of experience in human resources, with expertise in recruitment, compensation, benefits, and performance management. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to support business objectives. Manage recruitment costs by adopting the right talent and sourcing from relevant industries. Identify internal movement possibilities and coordinate with regional managers for hiring approval. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews, engage with employees to understand intervention possibilities, and provide exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of recruitment, compensation, benefits, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Exhibit strong analytical and problem-solving skills. Maintain confidentiality and handle sensitive information with discretion.

We are looking for a highly skilled and experienced State HR Manager to join our team in Tiruchirappalli. The ideal candidate will have 6-10 years of experience in human resources, with expertise in recruitment, compensation, benefits, and performance management. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to ensure timely delivery of offer letters to selected candidates. Manage recruitment costs by adopting the right talent and scanning relevant industries for sourcing talent. Identify internal movement possibilities and coordinate with regional managers to initiate hiring approval. Maintain continuous communication channels with new recruits for smooth on-the-job and cultural transition. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance to employees on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Regularly connect with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possible interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Possess strong knowledge of recruitment, compensation, benefits, and performance management. Demonstrate excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams is essential. Strong analytical and problem-solving skills are required. Experience in managing and implementing HR initiatives is necessary.

We are looking for a highly skilled and experienced State HR Manager to join our team in Vijayawada. The ideal candidate will have 11-19 years of experience in human resources, with expertise in recruitment, compensation, benefits, performance management, and employee engagement. Roles and Responsibility Drive and implement key HR initiatives to meet company goals. Oversee and manage the people agenda to support business objectives. Manage recruitment costs by adopting the right talent and sourcing from relevant industries. Identify internal movement possibilities and coordinate with regional managers for hiring approval. Facilitate timely delivery of offer letters to selected candidates and maintain continuous communication channels with new recruits. Comply with minimum and maximum pay grades while rolling out offers. Provide guidance on employee benefits and act as a single point of contact for any queries. Ensure benefits reach entitled employees and track performance, liaising with the central HR team on non-performance discussions. Drive completion of annual appraisals, Mid-Year, and KRA submissions. Connect regularly with employees, facilitate action planning, and carry out activities as decided during action planning. Perform in-depth exit interviews and engage with employees to understand possible interventions, providing exit-related information to HRSS and the central team of BU. Job MBA/PGDBA/PGPM or equivalent in Human Resources. Minimum 11 years of experience in human resources. Expertise in recruitment, compensation, benefits, performance management, and employee engagement. Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams.

Job Title: HR Manager Company: 360 Realtors Location: Sector 43, Gurgaon Industry: Real Estate / Property Salary: Up to 6 LPA (based on experience) Employment Type: Full Time Working Days: 6 days/week Job Summary: 360 Realtors is seeking a dynamic and proactive HR Manager to lead our human resources operations and help build a strong people-first culture. This role is ideal for someone with prior HR experience in the real estate or related industries and who can independently manage end-to-end HR functions. Key Responsibilities: Manage the entire employee lifecycle recruitment, onboarding, performance management, payroll coordination, and exit formalities Develop and execute HR strategies aligned with the company’s vision and goals Work closely with department heads to fulfill manpower needs through effective recruitment (bulk and strategic hiring) Handle HR policies, employee engagement, grievance redressal, and conflict resolution Maintain and update employee records in compliance with company policies and labor laws Monitor attendance, leaves, and ensure timely payroll input coordination Drive initiatives for employee retention, culture building, and team development Lead the performance appraisal process and assist with goal setting and evaluations Conduct induction and orientation sessions for new joiners Stay updated with HR trends, best practices, and statutory compliances Required Skills: Strong knowledge of HR functions and employment laws Excellent communication, negotiation, and interpersonal skills Proven experience with recruitment, especially in the real estate or sales domain Proficiency in MS Office, HRMS tools (Zoho, Keka, etc. preferred) Problem-solving ability and detail-oriented approach Team management and stakeholder coordination Preferred Candidate Profile: Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field 3 to 6 years of HR experience (preferably in real estate, consulting, or sales-driven industry) Strong organizational and people management skills Candidates from Gurgaon or willing to relocate preferred Immediate joiners will be given priority

Desired Candidate Profile: Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Roles: Responsibility of managing the Functional area of Export Documentation for assigned areas. Plans, allocates and controls processes and resources to ensure quality deliverables within prescribed timelines and functional budgets in export documentation team. Ensure that structure, staffing and processes are aligned with the Companys Quality objectives and goals. Collates and reports standard operational and quality metrics to the Management. Takes action on an ongoing basis to identify deviations from standards and initiates actions to address the same. To ensure quality delivery in line with Service level agreements made to customers. Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness. Constantly take measures in improving the knowledge/ skill base of the team. Assist in execution of trial production of new jobs transitioned. Ensure adherence to ISO Objectives and Standards across the organization. Constantly engaging team to part of BCP testing Qualification: Post graduate preferably in Business Administration Experience: Experience of 8 to 10 years for Managers & 12 to 14 years of Sr. Managers including exposure to the Shipping Industry with basic knowledge of functional areas of Sales/ Pricing/ Customer Service & Operations. Must have lead teams.

HI All, JD has already been shared with the TA team

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journeyAnalyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Cantor Fitzgerald is looking for Analyst 1 - Gerald Eve to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Associate Director supports senior leadership by helping drive strategy, managing teams, overseeing projects, and ensuring goals align with organisational objectives. Key responsibilities include leading operations, monitoring performance, managing.

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Video Bankers. Manage team to deliver on Productivity, Quality, Cross Sell and Customer Retention as per defined benchmarks. Responsible to ensure availability of Staffing basis predicted volume, Shift Management and the Floor Management. Manage escalated customer calls with end-to-end resolution Responsible for achieving key business and service metric Business/ Financials Responsible for overall achievement of Business target for the team. Ensure VKYC are completed within TAT for Digital Deposits (CASA/TD) Ensure effective follow-up on dropout customers for achieving higher conversion of leads Implement regular follow up mechanism for new/cross sell and up sell leads, referred to branches. Adherence to productivity targets for the team on call volumes, outbound calls, AHT, connectivity and rate of success. Timely preparation of performance dashboard with accuracy and regular review of the performance of team members. Customer (Both Internal & External) Ensure team adherence on service TATs and SLAs Improve First Call resolution by the team at Video Banking. Handle customers escalations as first point of contact for Video Bankers, guide the team in handling difficult/ complex issues of customers to minimize escalations. Track pending VKYCs and Video Banking service request, queries and complaints for timely and satisfactory resolution. Ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries to maximize customer satisfaction Develop an effective collaboration with cross functional teams to solve recurring customer service issues. Internal Process Manage team to monitor discipline on the floor, resolve officers queries to assist customers, to resolve system issues and any other procedural issues. Conduct regular sessions/ huddles on the product and process knowledge including changes time to time. Conduct reviews to improve performance of the team, and provide regular one to one feedback to improve the productivity of individuals. Maintain a track of officer’s performance & discipline Ensure adherence to process and audit requirements Coaching and feedback sessions for team handled Responsible for staff retention, minimize Attrition. Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Identify the Trends and suggesting Automation to enhance the customer experience.

Greetings we are looking for Order Management O2C -Team Lead in Bangalore Roles and Responsibilities Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management: Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Eligibility Minimum 4 years Order Management Experience. Team Management Experience mandate Salary upto 11lPA Working Days -5(24/7 Rotational Shifts) To discuss further on the role call/whatsapp on the following numbers khushi 8085124583 ayushi 8602279217 Warm Regards, Khushi Gupta 8085124583 HR TEAM KVC CONSULTANTS LTD.