349 Kra Jobs - Page 5

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Noida and Lucknow. Location: Lucknow and Noida Budget - Noida - Upto 7 LPA + Travel Reimbursment + 5 days working Lucknow - Upto 5 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must (INTERNATIONAL IS PREFFERED). ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and objectives related to operational efficiency and quality. Drive initiatives to improve CSAT and reduce AHT while maintaining service standards. Prepare performance reports for management review, highlighting key metrics and areas for improvement. What Were Looking For: Bachelor's degree in a relevant field. 3 years of experience in a BPO or customer service environment, with at least 1 years as a Team lead in any internatioal process. Candidates should have excellent written and verbal communication skills, along with strong presentation abilities. Proficiency in MS Office applications (Word, Excel, Visio, PowerPoint) would be beneficial Strong interpersonal skills and the ability to motivate and engage trainees. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia - 9569902470. Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: Kindly share their cv at sonam.singh1@igtsolutions.com

Roles and Responsibilities Manage finance and accounting operations, including general ledger, accounts payable, accounts receivable, fixed assets, and journal entries. Oversee client handling, team handling, shrinkage control, KPI analysis, quality control, escalation management, and KRA implementation. Ensure timely completion of tasks with high accuracy and attention to detail. Collaborate with cross-functional teams to drive business growth through effective financial planning and decision-making. Analyze data to identify trends and areas for improvement in finance processes. Desired Candidate Profile 4-9 years of experience in finance or accounting role with a focus on BPO industry. Bachelor's degree in Commerce (B.Com) or equivalent qualification required; MBA/CA/CMA preferred but not mandatory. Strong understanding of general ledger principles, accounts payable/receivable procedures, fixed asset management practices. Candidate must have handled a team size of 10 -12 FTE's

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back office process ) You will be responsible for • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. • Drive the team to be client/customer-focused, owns training and development to team. • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. • Performance feedback session to be provided to agents. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team. • Attain SLA through effective management of the daily operations of the team. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Employee Perks & Benefits: • Maternity leaves • Medical Insurance • Provident Fund

Role & responsibilities Manage daily operations of the contact center, ensuring efficient use of resources and meeting performance targets. Supervise a team of agents, providing guidance on customer service standards, product knowledge, and process adherence. Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, KRA's etc. to identify areas for improvement. Develop strategies to reduce shrinkage and attrition rates through effective training programs and employee engagement initiatives. Collaborate with other departments to resolve complex issues related to billing, sales, or technical support. Candidate Criteria - 2-4 years of experience in BPO Operations Management or Contact Center Operations. Strong understanding of BPO management principles and practices. Excellent communication skills with ability to lead teams effectively. Proficiency in analyzing data using tools like AHT analysis software.

Job Profile: 1. Performance Management System: Designing and developing the PMS system as per the requirement of the business under the PMS Head. Supporting the PMS cycle as per the PMS calendar in the entire TRB Group. Identifying the skill gaps and developing various strategies to fill the same.Develop strategies to reduce subjectivity and biasness in PMS. Contributes expertise to the development and delivery of performance management training, policies and procedures for TRB personnel. Develops performance management support materials, and recommends appropriate process enhancements. HR Digitalization: Collaborate with HR leadership to develop and implement a comprehensive digital strategy aligned with organizational goals and HR priorities. Identify opportunities to leverage digital technologies to streamline HR processes,enhance employee engagement, and improve overall HR service delivery. Manage the configuration, customization, and integration of HR systems to meet the specific needs of the organization.Partner with HR Business Partners and other stakeholders to design and implementdigital solutions that enhance the employee experience throughout the employee lifecycle. Change Management and Adoption: Lead change management efforts to drive adoption of digital HR initiatives and ensure successful implementation.Develop communication plans and resources to support employees in transitioning to new digital tools and processes.Monitor adoption rates and user feedback, and make adjustments as needed to optimize the user experience.Any other work assigned. JOB REQUIREMENT 8-10+ years of work experience in HR operations Prior experience of PMS is mandatory. In-depth knowledge of HR practices Hands-on experience with HR software (HRIS, ATS) Excellent project management skills, with the ability to manage multiple initiatives simultaneously and deliver results within established timelines. Strong communication, interpersonal, and stakeholder management skills. Strategic mindset with a focus on innovation and continuous improvement. Ability to adapt to a dynamic and fast-paced environment. Proven experience in HR technology implementation, digital transformation, or related roles. Excellent leadership abilities and problem-solving skills. Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI). Masters in Human Resources Management, Organizational Psychology or relevant field Certification like POSH is a plus. This position focuses on providing technical expertise, user support, and administrative assistance to ensure the smooth operation of the performance management processes across the Company and link KRA's with periodic Appraisal/Performance Evaluation of Employees.

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews, and coaching sessions. Manage escalations and ensure timely resolution. Prepare and share weekly/monthly performance dashboards with stakeholders. Work closely with operations and quality teams for process improvement. Eligibility Criteria: Graduate in any stream (mandatory). Minimum 1 year of experience as an SME or Team Lead in an international voice process. Total BPO experience of at least 2 to 6 years preferred. Strong communication skills and team management capability. Comfortable with rotational shifts and a 6-day working structure. Immediate joiners preferred. Compensation & Benefits: Salary: 4.75 LPA to 6.75 LPA. Up to 30% hike based on current CTC and interview performance. Performance-based incentives and employee benefits as per company policy. How to Apply: Interested candidates can share their updated CVs via WhatsApp to 9696714723 (Homa) . If the call is not answered, kindly drop a message mentioning the position: "Team Lead – International Voice Process. Stay Updated: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #TeamLeadJobs #InternationalBPO #VoiceProcess #BPOJobs #NoidaJobs #GurgaonHiring #CustomerSupportJobs #LeadershipRoles #HiringNow #ShiningStarsRecruitment #ImmediateJoiners

Skill required: Audit - Risk Management Designation: Risk and Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Time & Expense Business Operations Senior Analyst is responsible forAssisting the T&E Operations lead on ad-hoc projects and requests including process improvement initiativesInformation gathering as required from operations teamsGathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performanceExecution of a number of key T&E processesAuditing of employee expense claimsMonitoring of internal T&E ticket resolution to ensure KPI is metEscalation management related to T&E related activities/Team SAP End User Hands-on ExperiencePower Dashboard hands-on Experience Able to Liase with multiple regions key stakehodlers/Internal Teams to ensure that deliverables/SLA were met. What are we looking for MyTE systems experience desired (not mandatory)Microsoft Office skills essential, especially Excel Excellent interpersonal and time management skills and ability to work autonomously and as part of a teamStrong communication skills, both written and verbalAbility to prioritize work, providing accurate high-quality work under tight and often pressured deadlinesMeticulous attention to detailBuild and maintain strong professional relationships within the businessProactive and flexible attitude Roles and Responsibilities: The Time & Expense Business Operations Senior Analyst is responsible forAssisting the T&E Operations lead on ad-hoc projects and requests including process improvement initiativesInformation gathering as required from operations teamsGathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performanceExecution of a number of key T&E processesAuditing of employee expense claimsMonitoring of internal T&E ticket resolution to ensure KPI is metEscalation management related to T&E related activities/Team SAP End User Hands-on ExperiencePower Dashboard hands-on Experience Able to Liase with multiple regions key stakehodlers/Internal Teams to ensure that deliverables/SLA were met. Qualification Any Graduation

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process. Interested candidates can share their resume "rajal.garg@taskus.com" or call on 8141444230 Regards, Rajal Garg

Fresher's or Min. 6 months Exp. WFO 5 days working Age - Min-21 to 35 years Any graduate Interview - walkin CTC - upto 2.5lpa + variables Contact - 9257669383 (Harsha) Required Candidate profile Excellent English communication required Perks and benefits Both way cabs Night allowances upto 9k variables

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Hi Job Seekers, We are excited to announce new opportunities at Noida Location! If you're passionate, driven, and looking to grow your career in a dynamic environment, this is your chance. Explore the details below and apply today / Call @ 9569902470 CTC Up to 6.75 - 7 LPA 5 Days working Shuttle facilities are available Travel Reimbursement will also be provided Role & Responsibilities: Manage and lead a team of customer service representatives Drive performance metrics such as CSAT, SLA adherence, AHT, FCR, and Quality scores Monitor and control shrinkage and attrition Conduct regular team meetings, coaching sessions, and performance reviews Ensure smooth floor operations and timely issue resolution Collaborate with quality, training, and workforce team. Eligibility Criteria: Graduation is mandatory Minimum 1-3 years of experience as a Team Lead in an international BPO process Strong communication, leadership, and analytical skills Willingness to work in rotational shift Immediate joiners preferred! If you meet the above criteria and are looking for your next career move, apply now and be part of a growing team! For more details, connect with- Fauzia - 9569902470 Pooja - 9580746603 #teamlead #ops #bpolead #csa #voice #customerservice #noidajobs #csat #aht #shrinkage #inbound #TLJOBS

Job Summary: We are looking for a strategic and hands-on Talent Management Manager to lead the design, development, and execution of talent strategies that drive business performance. This role will focus on building leadership pipelines, managing performance and succession processes, and enabling Staff development and engagement across the organization. Key Responsibilities: Performance Management Process (Role is to focus on the development and implementation of the PMS) Create the process by getting buy-ins from the stakeholders Lead and create different KRAs for all roles in the organization and work closely with the leadership/ HODs in year one of the launch Six-monthly reviews, ratings, and letters to be engaged Lead end-to-end performance review cycles, including goal setting, mid-year reviews, feedback, and year-end evaluations. Lead regular talent review and calibration sessions with senior leaders. Talent Review and Career Development Skill mapping of existing talent based on knowledge, performance, and ability to grow Identifying high-potential talent, internal mobility, job enrichment, internal job posting, grievances at the career growth level (if any) Create career pathing frameworks and support managers in developing staff growth plans Learning and Development: Design and roll out leadership programs for first-time managers Design and implement culture workshops, training, and engagement. Staff Engagement: Conducting a gallop - 12 question survey to understand the pulse of the organization. Ask/ need/ expectations of employees that connect with the values of the organization. Support engagement initiatives based on the survey results and recommend action plans. Stakeholder Management: Partner with business leaders to ensure alignment of talent priorities with business needs. Work with external consultants on all areas of work. Eg, Training partners, engagement survey partners, or any. Qualifications: Master's in Human Resources, Business, Psychology, or related field. 8–10 years of experience in talent management, with at least 2 years in a managerial or specialist role. Strong understanding of performance, succession, and leadership development processes. Experience in managing talent systems. Excellent facilitation, communication (written and spoken), and stakeholder engagement skills. Analytical thinking with the ability to derive insights from data and drive actions. Preferred Skills and Attributes: Certification in coaching, psychometric assessments, or leadership programs Proven experience in designing and implementing large-scale talent programs. Ability to work in a fast-paced, matrixed, and global environment. Remuneration: 7 LPA to 7.5 LPA (will be decided based on the shortlisting criteria) Role & responsibilities

Learning & Development Monitor budgets, ROI, and report. Drive initials for leadership development, planning, and employee engagement. PMS Plan and manage annual PMS cycle. KPI & KRA Analyse performance data & identify high performers. Required Candidate profile Only Male candidate is required. MBA/PGDM in HR 4-7 years of experience. Good knowledge of learning principles, PMS processes. English communication. Proficiency in HRMS/HRIS & data analysis tools.

Client Relationship Management: Develop and maintain strong relationships with key clients. Act as the primary point of contact for client inquiries and issues. Understand client business needs and objectives to provide tailored IT solutions. Business Development: Identify opportunities for growth within existing accounts. Develop and execute strategic account plans to achieve sales targets. Work to onboard new clients. Project Management: Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time and within budget. Coordinate with project managers and technical teams to address any project-related issues. Strategic Planning: Develop long-term strategic plans for key accounts. Monitor market trends and competitor activities to identify new business opportunities. Performance Management: Track and report on key account performance metrics. Conduct regular reviews with clients to ensure satisfaction and address any concerns. Implement corrective actions as needed to improve client relationships and project outcomes. Team Collaboration: Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure a cohesive approach to client management. Provide leadership and guidance to junior account managers and other team members.

Key Account Management & Development Accountable for entire sales & marketing activities. To manage efficiently Key Accounts and generate more business from OEM & Dealer network. To motivate and guide entire sales & mktg. team in improving their performances and achieving target. To do cross sellingbasket selling by getting more orders from the Key Accounts through new products selling as well as adding new locations. To achieve team objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Keep the track on number of enquiries not resulting into sales and take immediate corrective actions after analyzing the reason. To ensure revenue collection in time & providing collection forecast to accounts every week. Collect and present monthly, quarterly, yearly sales data to Director, highlight the concern areas with corrective action plan. To conduct regular weekly review meeting with the team to improve sales & collections. To prepare yearly sales plan. Provide inputs to the Director in deciding sales targets after considering market factors affecting the assigned regions. To prepare Annual sales target & incentive for respective sales team. To work out sales team incentive quarter basis against sales target achieved. To identify the reasons for non- achievements of Sales targets if any and work out improvisation plan for team. To verify all NDA receives from customer end related to business agreement & get sign of Director only after 100% verification. Responsible to make contract with logistic services, considering their efficiency and cost effectiveness. Looking after implementation of SAPCRM software system as well as SOP as per ISO norms & Sales Manual. Team Management & Development Lead & monitor the performance of a team to achieve their individual BD targets Support field team through Business Development Manager. Ensure field team gets timely back office support & convert maximum no of inquiries to orders. Monitoring entire team activities through periodical review meeting & ensure business development based on Sales target. Conduct regular internal meeting, training and development sessions to boost the technical and soft skills of the team members To arrange complete product and commercial training to the sales & mktg. team. To train executive for Tele Calling cold calling for generation of quality leads with effective communication Training. Create and sustain a dynamic environment that fosters development opportunities and motivates high Performance amongst team members. Updating KRA base monthly performance of team to HR. Marketing Monitor Digital Marketing Executive activities like website management, Google advertisement, Search Engine Optimization, E-commerce marketing etc. Participation in exhibition & handling pre-post activities from booking to stall designing, arrangement of logistics for stall display. Oversee promotions of Surelock Brand on Social Media. Responsible for preparation of advertisement & other promotional activities. Additional Skills Excellent written, oral communication and negotiation skills. Ability to multi-task, Go getter, positive Attitude Eye for detailing Well-versed with MS Office Good in networking Location-Churchgate

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

Experience: 3-7 years in a Recruitment and Operations role, ideally should have been in a company size of 50-200 plus people. The position is based in Ahmedabad at SG highway and the mode is work from office. Functional designation will be decided based on the competence of the candidate. Role & responsibilities : Asst/Manager HR Location: Ahmedabadi, India Experience: 3-7 years Role Overview As an HR, you will be responsible for recruitment, Operations, Payroll and employee engagement/grievance handling. Key Responsibilities Workforce Planning & Recruitment, Payroll Processing, Administration, and Overall HR hygiene

Job description Roles and responsibilities- Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefitsSalary Up to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response call me or share me your updated CV over WhatsApp :- Aditya Choudhary- 8920936468 aditya.choudhary1@techmahindra.com Divyansh- 9032269270 dj00865836@techmahindra.com

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location- Lucknow Position - Assistant Manager Requirement - Graduate with minimum 6 years Experience in BPO & 2 years as Assistant Manager Operation can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL