223 Kra Jobs - Page 5

Looking For Candidate as An Quality Assistant manager & Manager For B.P.O. Company For based in Mumbai Experience In international Voice Process (Candidates should be from Banking / Fintech Process) Interested Candidate open for Relocation Can Apply. Required Candidate profile Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP, DMAC, etc.

PDF File AttachedJob Responsibilities: Handle DP operations, including account opening, transfers, and dematerialization. Process client requests related to stock market investments. Ensure compliance with SEBI and exchange regulations. Manage reporting and reconciliation of transactions. Provide customer support for DP-related queries. Requirements: Experience in depository operations (NSDL/CDSL). Knowledge of SEBI regulations and stock market operations. Strong communication and problem-solving skills. Certification in NISM DP module is a plus.

Roles and Responsibilities Required team management person, can handle team nicely, know about shrinkage & attritionDesired Candidate Profile Need to handle team of 15-20 candidates Perks and Benefits Good environment

Our client an EdTech Company based in Andheri E, Mumbai needs - Post : Production Manager Location : Bhiwandi , Mumbai Qualification : B.E Experience : Min 5 yr in related field Salary : Upto 8.5 LPA Job Profile Oversee production line for manufacturing of toys. Coordinate with purchase department to ensure inventory and Power stock is always available. Manage soldering line and assembly of electronic components. Oversee Inventory to ensure system inventory matches with physical inventory. Create production plans on a monthly and weekly basis. Ensure all processes of production such as system entries, quality control, documentation, etc. happen as per requirement. Improve speed and efficiency by incorporating technology in production, designing jigs and fixtures, training of the packing team etc. Managing the team to ensure everyone knows their KRAs accurately and can perform optimally. Training new team members before deployment. In many instances also designing such training activities. Adjusting production plan to ensure sudden and urgent orders are taken care of without affecting overall production. Organizing repair, calibrate and routine maintenance of production equipment. Coordinating with the design team to ensure manufacturability criteria is maintained in the design stage. Creating documents like BOMs, production documents for new product lines. When needed, Negotiate and coordinate with Vendors for accurate and on time delivery and good pricing. Skills Experience in production of electrical/electronic appliances. Excellent Negotiation skills Good communication to coordinate with vendors Email CV with current salary and notice period to resume@jobspothr.com All job updates on www.jobspothr.com Call 99877 06721 /98191 56570 after mailing CV Good Luck ! Thanks !

1.Manage & motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

*Sales Team Leader * Minimum 1- 4 years of experience in a relevant Contact center in outbound voice process *Graduation mandate *Excellent communication in English * 6 days working *Virtual interview *Job location Nagpur HR yojita 9713451996

Independently handle recruitment for diverse hierarchical positions across all verticals ensuring efficient coordination & communication.Prepare & distribute weekly trackers, report & on boarding emails to facilitate efficient on boarding procedures. Required Candidate profile Maintaining database of potential candidates,facilitating quick access to candidates future openings.Conducting comprehensive skill assessment tests & interviews 2 evaluate candidate suitability

Heading HR functions of Manufacturing Plants Auto components/Transformer/Chemicals exposure will be preferred PMS, Organization Re-designing, Efficient subcontracting Exposure to Multi-layers and multi-locations will be preferred L&D, Engagement Required Candidate profile MSW/MBA(HR) 20-25 yrs Preferable from Manufacturing setup ERP/SAP exposure Can lead a multi-locations team Cost-effective approach Handle pressure Perks and benefits Corporate assignments Employee friendly policies

Leading BPO in Bangalore//Pune//Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5LPA based on Last CTC Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role- Team Lead & Assistant Manager Required Experience Min 5 yrs in Order Management, Claims, Logistics and Supply Chain. Must have Team handling Exp on Papers( Team size 10+) Location- Pune CTC- 10-11 LPA WFO| UK Shifts Notice Period-0-30 days

Role: Team Leader: BPO Virtual Interview Location: Malad, Mumbai Qualification - Graduate Salary - Up to 6LPA -Depend on interview Experience - 1 year on paper experience as Team Leader in Travel domain in BPO. Shift - Day shift/6 Days working Required Candidate profile Travel domain exp. mandatory. Excellent communication skills Immediate Joiner required. If interested share CV @7696495267 Email: hr.skyway603@gmail.com HR Bhumika Gupta

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Leading BPO in Bangalore//Gurgaon Hiring For Team Leader/Assistant Manager International Banking Voice Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO in Banking VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hi Job Enthusiasts! Greetings from ShiningStars! Hiring for Team Leader Key Account Manager | Shivajinagar, Bangalore Job Title: Team Leader, Key Account Manager Location: Shivajinagar, Bangalore Employment Type: Full-Time | On-Site We are looking for experienced Team Leader profiles for the role of Key Account Manager in Bangalore Shivajinagar . This is a fantastic opportunity for individuals with a solid background in ecommerce sales and team management to join a leading organization in the industry. Key Responsibilities: Team Leadership: Manage and lead a team of Key Account Managers, ensuring that targets are met and client relationships are nurtured and developed. Key Account Management: Oversee key accounts, focusing on strategy development, sales growth, and maintaining strong client relationships within the ecommerce space. Sales Strategy: Drive sales through effective account management, ensuring customer satisfaction and consistent revenue growth. Reporting & Analysis: Monitor and analyze sales performance, prepare detailed reports using Excel , and implement strategies to improve overall performance. Stakeholder Collaboration: Work closely with other departments to ensure seamless operations, client satisfaction, and address any key account concerns. Process Optimization: Continuously work on improving the account management process to drive better results and operational efficiency. Skills & Requirements: Education: Graduation is mandatory . Experience: Overall 4 years of experience in ecommerce sales . Minimum 1.5 years of experience in a Team Leader role is required. Prior experience as a Key Account Manager is mandatory . Compensation & Benefits: CTC: Up to 7 LPA , based on experience and qualifications. Additional perks and benefits as per company policy. How to Apply: Interested candidates with the relevant skills and experience, please share your updated CV via WhatsApp at 9696714723 . For more future opportunities, follow our hiring channel on WhatsApp: https://lnkd.in/dag_wY3c. #HiringNow #KeyAccountManager #TeamLeaderJobs #EcommerceSales #SalesLeadership #AccountManagement #ShivajinagarJobs #CareerOpportunities #SalesJobs #ApplyNow ReplyForward Add reaction

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

Required Exp- Min. 2 Years in International Customer Support(Voice) Process-Voice CTC- 4LPA - 6 LPALPA +variables 2 Way cab Notice- Immediate Graduates Only Location- Bangalore(Electronic city) Shifts: 24*7 Contact On 8769866443 Neha

Minimum 1 year experience in International IT Service Desk Graduate Need to work in US shifts CTC up to 6 lakh per annum Other allowances and incentives Both way cab Immediate joining Bangalore (Electronic City) - WFO contact 7568843370 Rishika Perks and benefits Annual Salary Increments Health Insurance Paid Off

MetLife ADA Workforce Solutions is a fee-based service that supports customer compliance with the accommodation requirements of the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and is available to hired, US Employees. MetLife's accommodation services do not apply to applicants, former employees, or expatriates. Work allocation Processing Reporting Meeting SLA including Performance guarantees Staffing Management Maintain regulatory compliance Customer interactions Job Responsibilities Manage teams and ensure SLAs are met including demand and capacity management Review/generate reports to monitor performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle customer, employee and internal partner escalations Provide inputs on process and system to the team members Client Interaction, where required at the level of supervisors including timely response to DCA (Disability Customer Advocate) inquiries Ensure compliance with internal policies and procedures, external regulations and information security standards Firm understanding of the ADA policies and procedures and can articulate processes in customer interactions Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities Effectively manage research/resolution/follow-ups for closure of open items Build relationship with Onshore Management to ensure a one-team approach. To apply, Call Parvez Alam at 9810332844

Job Summary The Executive DP will assist in depository operations, ensuring smooth processing of client accounts and compliance with CDSL regulations. The role requires basic computer skills, attention to detail, and a willingness to learn industry-specific processes. Key Responsibilities Assist in Demat & Trading Account Opening processes. Support in handling KRA & C-KYC. Learn and assist with Dematerialization processes. Help in addressing customer queries and grievances. Follow up with customers for account-related discrepancies. Learn about CDSL DP operations and document modifications. Maintain and update records as per company requirements. Qualifications & Skills Bachelors degree in any discipline. Basic knowledge of MS Office (Excel, Word, etc.). NISM Certified will be a plus. Good communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to learn new processes and work in a team environment. Benefits Competitive salary as per industry standards. Training and guidance from industry experts. Opportunity for career growth in stock broking and depository operations. A supportive and

Hiring Regional HR Manager in the Life Insurance. As a Regional Human Resources Manager (Senior Manager), you will be responsible for leading the HR function across your designated region. You will serve as a strategic partner to business leaders, implementing HR practices that drive performance, employee engagement, talent retention, and regulatory compliance. This role requires a strong people leader with a deep understanding of HR strategy, business partnering, and regional operations management. Key Responsibilities Lead and manage HR operations for the assigned region, ensuring alignment with business goals. Design and execute HR strategies to enhance employee engagement, retention, and performance. Oversee talent acquisition, onboarding, and exit processes. Conduct performance reviews and facilitate feedback mechanisms. Manage employee relations, grievance redressal, and conflict resolution. Develop and drive training & development programs for workforce upskilling. Monitor and report key HR metrics to drive informed decision-making. Ensure compliance with labor laws, regulations, and company policies. Administer compensation and benefits programs effectively. Promote diversity, equity, and inclusion initiatives across the region. Act as a strategic HR partner to regional business leaders. Qualification & Experience: Education: MBA/PG in HR or related discipline (Mandatory) Experience: 7 to 15 years in HR leadership roles in Insurance Industry, with regional or zonal exposure preferred. Preferred Skills Excellent communication and interpersonal abilities Strong leadership, team management, and stakeholder engagement skills Ability to interpret and leverage HR analytics for strategic planning In-depth knowledge of labor laws and statutory regulations Expertise in handling sensitive employee issues with confidentiality High adaptability in fast-paced and evolving environments Strong time management, attention to detail, and organizational skills Capability to collaborate with cross-functional teams and senior management For more information - Kindly Contact Us: Jaydip P | HR Team Phone/WhatsApp: +91 92659 00684

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs) - Participate in activities designed to improve customer satisfaction and business performance

Maintaining employee records / personal files,Maintaining Attendance&Leave records Promotion/Regularization as per institutional rules, Issuance of Experience Certificates, NOC, etc. based on request, Recruitment staff and Workers Required Candidate profile MBA HR or Equivalent

Leading BPO in Thane Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Power BI 3 t0 6 years Bangalore The JD for this role1) PowerBI experience in the range of 3-6 years 2) Need to know DWH concept3) Good in writing SQL scripts 4) Good communication skillset 5) Experience in Agile working model