349 Kra Jobs - Page 4

Role- Operations Manager Looking for 8+ years of experience in International BPO(Customer service) Must have 2+ years of Managerial Experience Location- Bangalore and Pune WFO| Rotational shifts CTC - 16 LPA Contact - 9214334811 Aman

As a Procurement Coordinator, your primary responsibility will be to manage order confirmations in SAP system. This includes entering and maintaining crucial details such as price, shipping date, and delivery date accurately. You will be tasked with comparing order details with supplier confirmations to identify any deviations in price or quantity, ensuring data integrity. In addition, you will be responsible for attaching order confirmations in SAP once all details have been verified and found to be correct. Communication plays a key role in this role as you will need to keep buyers informed of any changes in the procurement process and update them on deviations in supplier confirmations promptly. Building and maintaining strong relationships with suppliers is essential. You will be expected to foster good communication with suppliers to ensure a smooth procurement process. Reporting on key performance indicators (KPIs) and Key Result Areas (KRAs) will also be part of your responsibilities. Your role will involve identifying cases that require immediate attention from the buyer and providing support to ensure the smooth functioning of the Purchasing team. It is crucial to highlight any scenarios that could potentially lead to delays in the delivery of goods, allowing for proactive problem-solving. Overall, your role as a Procurement Coordinator will require attention to detail, effective communication, relationship management, and proactive problem-solving to contribute to the success of the procurement function.,

Job Title: US Recruitment Manager Location: Chennai (Navalur) Experience: Minimum 10 years Employment Type: Full-time Job Summary: We are seeking a highly motivated and experienced US Recruitment Manager to lead and manage end-to-end recruitment strategies across diverse domains, including both IT and Non-IT sectors. The ideal candidate should have a proven track record of delivering top talent, leading high-performing recruitment teams, and building strong client and stakeholder relationships in the US market. Key Responsibilities: Lead and manage a team of recruiters to meet hiring goals across IT and Non-IT verticals in the US. Develop and execute strategic recruitment plans to attract qualified candidates for a wide range of roles including engineering, manufacturing, healthcare, logistics, and more. Oversee full-cycle recruitment activities including sourcing, screening, interviewing, offer negotiation, and onboarding. Build strong relationships with clients and hiring managers to understand their hiring needs and provide consultative talent solutions. Ensure compliance with US employment laws and company policies during all recruitment activities. Manage recruitment metrics and dashboards, analyze data to improve efficiency and effectiveness. Source candidates using a variety of channels including job boards, LinkedIn, social media, employee referrals, and networking events. Work with internal teams to drive employer branding and improve candidate experience. Stay updated on labor market trends, salary benchmarks, and hiring practices across various industries. Required Qualifications: Minimum of 12 years of US recruitment experience with at least 3+ years in a managerial or leadership role. Demonstrated experience in Non-IT recruitment (e.g., manufacturing, automotive, healthcare, finance, logistics, sales). Strong understanding of various US visa types, employment classifications (W2, C2C, 1099), and federal compliance guidelines. Excellent interpersonal, negotiation, and communication skills. Proven ability to manage multiple priorities and deliver results in a fast-paced environment. Proficiency with applicant tracking systems (ATS), CRM platforms, and recruiting tools (e.g., Dice, Monster, CareerBuilder, LinkedIn Recruiter). A bachelor's and master's degree in a related field is preferred. Preferred Skills: Experience working with MSP/VMS clients. Proven ability to lead and mentor high-performing recruitment teams, including training, performance evaluations, and career development planning. Experience in setting and tracking team KPIs, SLAs, and individual recruiter performance metrics to ensure recruitment goals are consistently met or exceeded. Strong analytical mindset with the ability to use recruitment metrics and data-driven insights to optimize sourcing strategies and reduce time-to-fill. Demonstrated success in driving revenue growth through effective talent acquisition strategies aligned with business objectives. Experience managing recruitment budgets, cost-per-hire, and contributing to overall profitability and efficiency of recruitment operations. Adept at managing remote or hybrid teams across different time zones, particularly in a global or US-focused environment. Shift Timings: 6:30 PM 3:30 AM IST. Work Location: SSPDL, OLD NO 25, Beta Block, 1ST FLOOR, WESTWING, Navalur, Chennai

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Executive - QHSE to join our dynamic team and embark on a rewarding career journey. Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non - compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination of emergency response procedures and participate in drills and exercises to test preparedness. Assist in the maintenance of documentation and records related to QHSE activities, including policies, procedures, permits, and licenses.

Job Title: HR Manager Location: D Y Patil University, Ambi, Talegaon Department: Human Resources Type: Full-Time Job Summary: The HR Manager will be responsible for leading and managing the universitys human resource functions, ensuring strategic alignment with institutional goals. The role involves overseeing recruitment, performance management, employee engagement, training & development, HR compliance, and policy implementation for both academic and non-academic staff. Key Responsibilities: Strategic HR Planning: Develop and execute HR strategies that align with the university's academic mission and growth objectives. Recruitment & Onboarding: Lead the hiring process for faculty, administrative, and support staff including job postings, interviews, selection, and onboarding. Employee Relations: Serve as a key point of contact for employee concerns, disciplinary matters, and conflict resolution, ensuring a healthy and compliant work environment. Performance Management: Implement and oversee performance appraisal systems for academic and non-academic staff; support HODs and department heads in performance evaluation processes. Policy Development & Compliance: Ensure compliance with university regulations and labour laws. Develop, revise, and implement HR policies and SOPs. Training & Development: Identify training needs and coordinate programs for staff development, faculty enrichment, and leadership training. Payroll & Benefits Administration: Coordinate with finance for accurate payroll processing, leave management, and statutory benefits administration (PF, Gratuity, ESI, etc.). HRMIS and Documentation: Maintain up-to-date digital and physical HR records; ensure data integrity in HR software systems. Staff Welfare & Engagement: Plan and execute employee engagement initiatives, wellness programs, and grievance redressal mechanisms. Qualifications & Skills: Master’s degree in Human Resources / Business Administration / or related field. Minimum 7–10 years of progressive HR experience; at least 3 years in an academic or higher education setup is preferred. Knowledge of UGC/AICTE/NAAC/NIRF and other statutory bodies' HR compliance requirements. Strong leadership, interpersonal, and communication skills. Proficiency in HRMS/HRIS tools and MS Office Suite. Ability to handle sensitive and confidential information with discretion. Preferred Attributes: Excellent leadership, negotiation, and interpersonal skills. Familiarity with academic staffing requirements. Expertise in HRMS, ERP systems, and Microsoft Office. Ability to maintain confidentiality and manage HR audits smoothly. Experience in faculty recruitment and academic staffing procedures. Familiarity with ERP-based university management systems. Capability to work in a fast-paced, multicultural academic environment. Conflict management and negotiation skills.

The Manager Training position requires 5 to 10 years of experience. As a Manager Training, your duties will be diverse and include but are not limited to: - Conducting induction programs for new employees to familiarize them with the company. - Providing training to new employees on the fundamental aspects of hair and skin care. - Developing and updating Training Manuals for all departments within the organization. - Assessing and evaluating trainees for final approval to join the workforce. - Introducing soft skills or refresher training schedules. - Regularly updating the Training Module. - Organizing end-to-end training schedules. - Conducting grooming and etiquette sessions. - Sharing Standard Operating Procedures (SOPs) and Key Result Areas (KRAs). - Providing support and controlling costs related to training. - Ensuring adherence to Management Information Systems (MIS) and SOPs, as well as monitoring attendance and punctuality. - Hosting orientation sessions and arranging on-the-job training for new hires. - Evaluating the performance of instructors and the effectiveness of training programs, and offering suggestions for enhancement. - Developing and organizing training manuals, multimedia visual aids, and other educational resources. - Maintaining Management Information System (MIS) Reports. Ideal candidates for this role should have experience in training within the Beauty and Wellness industry, including skin care, hair care, personal care, and skill development training. Additionally, candidates with certifications in CIDESCO, Beauty, and Cosmetology are preferred. If you feel that this job description aligns with your expertise and background, please send your resume to: hr@richfeel.com.,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization located in Indore, you will be responsible for spearheading various HR initiatives tailored to the IT industry. With a requirement of an MBA, BBA, or other HR-related certifications and a solid experience of 8-10 years, you will have the opportunity to make a significant impact on our HR processes. Your primary responsibilities will revolve around designing and implementing HR processes from scratch, ensuring a comprehensive framework that addresses current gaps while enhancing operational efficiency. You will lead strategic HR planning focused on the IT sector, aligning HR strategies with business objectives and the specific workforce needs of the IT industry. Additionally, you will be tasked with reconstructing existing HR processes such as recruitment, onboarding, employee engagement, and talent management to better align with our organizational goals. Creating and executing Standard Operating Procedures (SOPs) for all HR functions will be crucial in ensuring smooth operational workflows and compliance with regulations. You will play a key role in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, establishing clear performance metrics and accountability for each employee. Redesigning the organizational hierarchy to streamline reporting lines and career progression pathways will also be part of your responsibilities. Moreover, you will be responsible for creating an effective performance review system that incorporates feedback mechanisms from junior to senior positions, ensuring a holistic evaluation process. Developing HR dashboards to provide real-time insights into critical HR metrics will enable data-driven decision-making and tracking of key performance indicators. Furthermore, you will conduct detailed analyses of employee turnover and propose strategies to improve retention and engagement across the organization. This role is a full-time position with benefits including health insurance and Provident Fund, operating in a day shift at our office location in Indore.,

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Education, Certificate (Relevant education, achievement certification) Bachelor degree from a reputed university/college MS Office proficiency in excel is a must Knowledge (knowledge gained in the past relevant to thisrequirement) Knowledge of handling Retail Store Operations Selling customer service Good knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage MIS Reporting Skills (Specific job skills required for this job) Communication- Excellent spoken written communication skills in English regional language Computer operating knowledge Good knowledge of Point of Sale system (POS)/ERP/SAP Excellent inExcel / spreadsheet Experience (Specific type or amount of experience) Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand Experience in handling customer queries grievance handling Suitability Criteria Success Behaviors Enthusiastic Selling(Passion to Sell) Interpersonal Skills Influencing Analytical Pressure tolerance Handles conflict People oriented Problem solving Strong Team Player Warmth / empathy Organized Willing to take Ownership Research / Learning Travel Willingness (Preference / Values / other requirements) Job location - Across India Ability to work under a flexible schedule, including evenings and weekends. Extended working hours during festive and season times Shift timing - 9 hours with strict adherence Your KRA/KPI Communicate with the customer and sell with the complete product description Influencing and selling jewellery Addressing all customer queries Following up with the customers Ensure that the store is clean, safe and presentable for customers Completing payment transactions; preparing merchandise for delivery Contributes to team effort by accomplishing related results as needed. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Retaining the existing or new customers Maintain and monitor store inventory Coordinating with inter departmental personnel Working on ERP system, Magento, Ameo etc

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What would you be doing? Team Leadership & Management : Led and managed a team of 15-20 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring the team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with the airline industry and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24/7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Sonam Singh 9953150816 Share resume at sonam.singh1@igtsolutions.com

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. What are we looking for Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

To provide safe & smooth working- conditions at office premises - To ensure upkeep of critical- equipments to ensure continuity of business. - Able to process tasks of higher- complexity and guide junior level professionals, operating with greater- autonomy. - Ability to design solutions- independently/ provide functional documentation/ client interactions,- identify trends / inconsistencies / gaps faster and provide timely- resolution to technical queries. - - o Has the ability to design solutions independently/ provide functional- documentation/ client interactions, identify trends/inconsistencies/gaps- faster and provide timely resolution to technical queries. - o Apart from all operational activities also has ability to tackle complex- queries and problems. - o Possesses good technical/business/process knowledge. - - - - - - Responsibilities - - - - - - - - - S.No - - - KRAs - - - Key Activities - - - - - 1 - - - Core Area - - - - - Engineering services - - Procurement coordination - - Vendor & building management - - Visitor and client management - - - - - - 2 - - - - - Engineering services - - - - - Supervision & controlling of facility management team working in- shifts. - - Ensuring appropriate attendance & deployment of the resources provided- by the facilities management. - - Liaise and coordinate with various engineering vendors and internal teams- for day-to-day activities - - Maintenance of office premises and equipments to ensure continuity of- business - - Ensure timely Preventive Maintenance of all the Critical and non-critical- equipments - - Keeping track of periodic on-site maintenance carried out by the facilities- team. - - Plan and ensure availability of Critical spares/ Electrical consumables in- office premise. - - Implement various checklists for equipments as per site and industries- standards. - - Carry out analysis of various expenses on periodic basis and prepare- periodic reports as per the business requirements. - - Coordinate and follow-up for timely preventive maintenance through service- providers. - - Implement best practices in the industry to ensure satisfactory quality of- services. - - Coordinate with vendors for timely receipt of bills - - Identify and implement appropriate controls in various activities and- functions - - Manage facilities and engineering related statutory documents, license, and- track expiry dates on timely renewal. - - Continuous- follow-up and coordination with the vendor to ensure quality of- services. - - - - - - - 3 - - - - - Procurement coordination - - - - - To co-ordinate for renewals on all AMC/Rate contract/Agreements on periodic- basis. - - Coordinating with procurement team for facilities requirement requirements. - - Coordinating with vendor and procurement team for requested activity and- execution. - - Track expiry dates of all annual maintenance contracts and licenses etc.- related to facilities function and ensure timely renewal. - - Provide necessary assistance/ guidance to procurement team as per required- procurement of material or services. - - Conduct periodic meetings with procurement and follow the work progress- status. - - - - - 4 - - - Vendor & Building Management - - - - Coordinate with service providers, suppliers to ensure quality of services. - - Tracking and timely processing of vendor bills to ensure continuity of- services. - - Liaise with building management team for ensuring continuity of services. - - Ensure essential services like EB, Aircon, diesel and water availability on- periodic basic - - Checker for all critical invoices like AMC, RC, LL EB, water and aircon and- parking invoices - - Physically validating all Chennai AFMG invoice before sending it for- payment processing - - - - - 6 - - - Cost savings / Controls & Compliance - - - - Identify and implement appropriate controls in various activities and- functions - - Ensure compliance to all applicable policies, procedures, and guidelines. - - Maintain appropriate records / documentation for audit trail. - - Keeping track of the expenses on month-on-month basis - - Bring in new cost savings and cost control initiatives. - - Highlight any major deviations to the seniors for timely action. - - - - - - - - - Technical & Behavioral Competencies - - - - - - - - - - Specific Qualifications (if- required) - CFM/SFP- certification will be a plus - - - - - - - - - - Skills Referential - - - - - Behavioural Skills : (Please select up to 4- skills) - - - - - Ability- to collaborate / Teamwork - - - - - - Personal Impact / Ability to- influence - - - - - - Decision Making - - - - - - Ability to deliver / Results driven - - - - - - Transversal- Skills: - - - - - - - - Analytical- Ability - - - - - - Ability- to anticipate business / strategic evolution - - - - - - Ability- to develop others & improve their skills - - - - - - Ability- to develop and leverage networks - - - - - - Ability- to manage / facilitate a meeting, seminar, committee, training - - - - - - Education- Level: - - - - - - - - - Bachelor Degree or equivalent - - - - - Experience- Level - - - At- least 10 years - - - - - - Other/Specific Qualifications (if- required) - - - - - BE in Electrical engineering with similar- experience - - - - - - - - - - - - - - - - -

Hiring Experienced from International BPO KOLKATA MNC BPO Minimum 1-year Exp working In Shift 5 days Working 3lac to 6lac CTC Voice Process/Chat Also WhatsApp cv 9073762039 Anupriya

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

Looking for candidate with 2-4 years of experience Mode of work : work from office Mode of Interview : Walk- in Immediate joiner preferred Candidate from kochi is more preferred Preferring Female Candidates Proven working experience as HR Manager People oriented and results driven Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Employee retention, KPI analysis, KRA, HR Plocies , Statutory complaince In-depth knowledge of labor law and HR best practices Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Performance bonus Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person,

Recruitment and Staffing Employee relations. Training and development. Compliance and policy implementation. Compensations and benefits Performance management Empoyee records and documentation Health and Safety Employee engagement HR reporting Required Candidate profile Male, Between 30 Years to 40 Years Previous Experience in to Manufacturing Industry, Willing to relocate to Abu road. End to end recruitment. From South India belt

Designation: Senior Process Executive Experience: Min 1 Year in International Voice Support Qualification: Commerce Graduate CTC: Up to 5.75 LPA + Incentives & Allowances Night Shifts Location Bangalore (Work from Office) Contact Payal 9257655181

Acting TL also works (min 1+ yrs TL exp is must) Candidates must be from CS + Upselling international voice 5 days working || 2 off's Rotational shifts Cabs in odd hours Salary - 6.5 to 7 Lpa For more details Call HR Sanjana @9999129207

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives to consistently meet and exceed SLA targets. This role involves coaching, motivating, and mentoring team members, monitoring their performance, and implementing effective customer service strategies. Acting as the primary point of contact for the customer service team, the Leader ensures the achievement of key objectives while maintaining a high standard of customer satisfaction. Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of customer service experience, with at least 5 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

Experience: Minimum 1 Year in International Voice Support Process Type: Voice–International Qualification: Graduate(Mandatory) CTC Up to 5.75 LPA+ Variables Location: Pune/Bangalore Immediate Joiners Only Shifts:24*7 Shifts Contact 8769866443 Neha

Role & responsibilities Preferred candidate profile HR manager- Male Exp - 9-10 yrs. Age 35-45 years Salary 50-55k CTC Background should be HR or MBA in HR preferred Must be known HR policies, KPI and KRA

External job description The Primary responsibility of the role is to perform marketing operations to improve visibility of the content in Amazon Prime Video. The role will require the candidate to quickly understand the marketing tools and operation workflow tools. Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content. Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality). Associate will need to use software tools for quality audit, content editing and data capture. The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. Associate should be a team player and come up with improvement ideas to their direct report and improve the editing/QA process. The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. The role is an individual contributor role. The role requires a graduate degree with exposure to MS office and comfort with numbers. In addition the associate should have attention to detail, good communication skills, and a professional demeanor. The role requires the associate to be comfortable with rotational / night shift hours and flexible to extend support during critical business requirements Basic qualifications Completed under graduation (UG) in any stream • Analytical knowledge to solve basic mathematical and logical problems • Candidate should be familiar with excel function. • Ability to communicate effectively Strong attention to detail in editing content and deep dive and identify root causes of issues • Good at problem solving, data analysis and troubleshooting issues related to content editing

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow, Noida & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto 5LPA (Depending upon last drawn) For Noida- Salary- Upto 6.5LPA (Depending upon last drawn) For Gurugram - Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL