818 Kra Jobs - Page 24

We are looking for a skilled SAP CS professional with 6-10 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP CS and excellent communication skills. Roles and Responsibility Manage and maintain accurate records of customer orders, invoices, and shipments. Coordinate with the sales team to resolve customer complaints and issues. Develop and implement effective strategies to improve customer satisfaction. Collaborate with the logistics team to ensure timely delivery of products. Analyze and resolve complex customer service issues efficiently. Provide training and support to junior team members. Job Requirements Strong know...

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during int...

Candidate Eligibility Criteria * Education: Undergraduate / Graduation * Experience: Minimum 6 months in a Travel-based BPO environment(Preferred) * Skill Set: B2 level communication * Process Type: Voice process * Shifts: 24x7 rotational (Candidates must be comfortable with night shifts) * Week Offs: 2 Rotational * Working days - 5 * Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM) For more info - Harpreet.kaur@nlbtech.in

Roles and Responsibility Manage and implement JD Edwards and MM modules effectively. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve technical issues related to JD Edwards and MM. Develop and maintain documentation of JD Edwards and MM processes. Provide training and support to end-users on JD Edwards and MM. Ensure compliance with organizational policies and procedures. Job Requirements Strong knowledge of JD Edwards and MM modules. Experience working in an Employment Firms/Recruitment Services Firm environment. Excellent problem-solving and analytical skills. Ability to work collaboratively with cross-functional teams. Strong communication and in...

Roles and Responsibility Design, implement, and manage hypervisor environments for high availability and performance. Troubleshoot and resolve complex technical issues related to hypervisor infrastructure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain documentation for hypervisor configurations and procedures. Provide technical support and training to junior team members on hypervisor technologies. Participate in the development of best practices and standards for hypervisor management. Job Requirements Strong knowledge of hypervisor concepts, including virtualization and cloud computing. Experience with various hypervisor platf...

Roles and Responsibility Manage and maintain Zendesk instances for smooth operation. Develop custom scripts using Zendesk's API and SDK. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issues related to Zendesk. Implement new features and updates to enhance user experience. Ensure data security and compliance with organizational policies. Job Requirements Strong knowledge of Zendesk administration and development principles. Experience with programming languages such as PHP, HTML, and CSS. Familiarity with database management systems like MySQL. Excellent problem-solving skills and attention to detail. Ability to wor...

Looking for a skilled SAP ABAP professional with 6-15 years of experience to join our team. The ideal candidate will have a strong background in SAP ABAP and excellent problem-solving skills. Roles and Responsibility Design, develop, and implement SAP ABAP programs and solutions. Collaborate with cross-functional teams to identify business requirements and provide technical solutions. Develop and maintain technical documentation for SAP ABAP projects. Troubleshoot and resolve complex technical issues related to SAP ABAP. Participate in code reviews and ensure adherence to coding standards. Provide training and support to junior team members on SAP ABAP best practices. Job Requirements Strong...

We are looking for a skilled Marketo Developer with 3-5 years of experience to join our team. The ideal candidate will have a strong background in developing and implementing marketing automation solutions using Marketo. Roles and Responsibility Design, develop, and implement marketing automation workflows using Marketo. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for marketing automation projects. Troubleshoot and resolve issues related to marketing automation platforms. Analyze campaign performance data to optimize future marketing strategies. Stay up-to-date with the latest trends and best practices ...

Roles and Responsibility Manage and implement SAP FICO modules, including Financial Accounting and Controlling. Configure and customize SAP FICO to meet business requirements. Develop and maintain technical documentation for SAP FICO implementations. Provide training and support to end-users on SAP FICO functionality. Troubleshoot and resolve issues related to SAP FICO data migration and integration. Collaborate with cross-functional teams to ensure seamless project execution. Job Requirements Strong knowledge of SAP FICO and HANA technologies. Experience with SAP FICO configuration, customization, and implementation. Excellent problem-solving skills and attention to detail. Ability to work ...

Urgent Requirement for Pyspark,sql & aws glue Experience:6+ Years Location:Pan india Mandatory Skills pyspark,sql & aws glue Good to have skills snowflake & snowpark.

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in c...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. ...

Looking for a skilled Insite Developer to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 2-5 years of experience in software development and be proficient in PHP, MySQL, HTML, CSS, and JavaScript. Roles and Responsibility Develop high-quality software applications using PHP, MySQL, HTML, CSS, and JavaScript. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement user interfaces using HTML, CSS, and JavaScript. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with industry trends and emerging technologies. Job Require...

Looking for a skilled Storage Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in storage solutions and technologies, with excellent problem-solving skills. Roles and Responsibility Design, implement, and manage storage systems and infrastructure. Troubleshoot and resolve complex storage-related issues. Collaborate with cross-functional teams to ensure seamless integration of storage solutions. Develop and maintain documentation of storage systems and procedures. Ensure compliance with industry standards and best practices for storage management. Provide technical support and training to junior team members. Job Requirements Str...

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usag...

Employment:C2H Koerber Supply Chain product from one of our customers. Probably a couple of functional consultants, and a couple of technical consultants.

Java + SQL + Spark: Experience: 5-10 years Programming Skill: Java Database: SQL and Spark Good Communication Good to have: Shell Scripts They will have to clear a SQL Test

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Team Lead Experience: 4+ Years Location: Pune (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outb...

incoming & outsource inspection of B & C class items Assembly & sub-assembly of CC, RC, BC, RGV etc. Inspection documentation. Collaborating with vendors and suppliers to ensure quality standards are met Maintain Calibration of tools & tackles list Witnessing activities NDT activities RAW material identification Lab testing activates Maintaining Rejection & Rework record. Authorities Contractor team mobilization/demobilization decision making Key Results Areas (KRA s) Timely Delivery of the Material/Items. Good Follow up and updating to stake holders. Excellent attendance record required. Commitment to your team members, self-motivation, and accountability to safety & quality. Detail Spottin...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls...