818 Kra Jobs - Page 22

Roles and Responsibilities Manage finance and accounting operations, including general ledger, accounts payable, accounts receivable, fixed assets, and journal entries. Oversee client handling, team handling, shrinkage control, KPI analysis, quality control, escalation management, and KRA implementation. Ensure timely completion of tasks with high accuracy and attention to detail. Collaborate with cross-functional teams to drive business growth through effective financial planning and decision-making. Analyze data to identify trends and areas for improvement in finance processes. Desired Candidate Profile 4-9 years of experience in finance or accounting role with a focus on BPO industry. Bac...

Provana is hiring for Team Leader ( Legal Back Office ) Work location- Noida Sector 6 Job Type: Permanent Job Mode: Work from Office No. of Openings: 07 Interview Mode: F2F No Virtual Interviews only in person will be entertained Requirements: • Graduation is a must. • 2 years as a Team Leader on papers in International Back Office Process ( Note: No voice, chat and email experience will be considered for this role ) • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills • Good with Analytical skills / MS Excel / presentation skills Preferred Background: US insurance ( Property & Casualty, Underwriting, Mortgage, Utility & Other US Back off...

Role & responsibilities Manage daily operations of the contact center, ensuring efficient use of resources and meeting performance targets. Supervise a team of agents, providing guidance on customer service standards, product knowledge, and process adherence. Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, KRA's etc. to identify areas for improvement. Develop strategies to reduce shrinkage and attrition rates through effective training programs and employee engagement initiatives. Collaborate with other departments to resolve complex issues related to billing, sales, or technical support. Candidate Criteria - 2-4 years of experience in BPO Operations Management o...

Job Profile: 1. Performance Management System: Designing and developing the PMS system as per the requirement of the business under the PMS Head. Supporting the PMS cycle as per the PMS calendar in the entire TRB Group. Identifying the skill gaps and developing various strategies to fill the same.Develop strategies to reduce subjectivity and biasness in PMS. Contributes expertise to the development and delivery of performance management training, policies and procedures for TRB personnel. Develops performance management support materials, and recommends appropriate process enhancements. HR Digitalization: Collaborate with HR leadership to develop and implement a comprehensive digital strateg...

Bulk Hiring | Team Leads International Voice Process Location: Noida Mode: Work from Office Industry: BPO / Customer Service Work Type: Full-Time Experience Required: 1 to 6 years About the Company: We are a trusted recruitment partner for multiple international BPO brands across India. Currently, we are hiring experienced professionals to join as Team Leads for a premium International E-commerce Voice Process . This is a bulk requirement , and we are looking for immediate joiners. Key Responsibilities: Lead, manage, and mentor a team of customer service executives. Ensure adherence to performance metrics such as AHT, CSAT, Quality, and SLA. Conduct regular team huddles, performance reviews,...

Skill required: Audit - Risk Management Designation: Risk and Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Time & Expense Business Operations Senior Analyst is responsible forAssis...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Fresher's or Min. 6 months Exp. WFO 5 days working Age - Min-21 to 35 years Any graduate Interview - walkin CTC - upto 2.5lpa + variables Contact - 9257669383 (Harsha) Required Candidate profile Excellent English communication required Perks and benefits Both way cabs Night allowances upto 9k variables

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Perf...

Hi Job Seekers, We are excited to announce new opportunities at Noida Location! If you're passionate, driven, and looking to grow your career in a dynamic environment, this is your chance. Explore the details below and apply today / Call @ 9569902470 CTC Up to 6.75 - 7 LPA 5 Days working Shuttle facilities are available Travel Reimbursement will also be provided Role & Responsibilities: Manage and lead a team of customer service representatives Drive performance metrics such as CSAT, SLA adherence, AHT, FCR, and Quality scores Monitor and control shrinkage and attrition Conduct regular team meetings, coaching sessions, and performance reviews Ensure smooth floor operations and timely issue r...

Job Summary: We are looking for a strategic and hands-on Talent Management Manager to lead the design, development, and execution of talent strategies that drive business performance. This role will focus on building leadership pipelines, managing performance and succession processes, and enabling Staff development and engagement across the organization. Key Responsibilities: Performance Management Process (Role is to focus on the development and implementation of the PMS) Create the process by getting buy-ins from the stakeholders Lead and create different KRAs for all roles in the organization and work closely with the leadership/ HODs in year one of the launch Six-monthly reviews, ratings...

Learning & Development Monitor budgets, ROI, and report. Drive initials for leadership development, planning, and employee engagement. PMS Plan and manage annual PMS cycle. KPI & KRA Analyse performance data & identify high performers. Required Candidate profile Only Male candidate is required. MBA/PGDM in HR 4-7 years of experience. Good knowledge of learning principles, PMS processes. English communication. Proficiency in HRMS/HRIS & data analysis tools.

Client Relationship Management: Develop and maintain strong relationships with key clients. Act as the primary point of contact for client inquiries and issues. Understand client business needs and objectives to provide tailored IT solutions. Business Development: Identify opportunities for growth within existing accounts. Develop and execute strategic account plans to achieve sales targets. Work to onboard new clients. Project Management: Oversee the delivery of IT projects, ensuring they meet client expectations and are completed on time and within budget. Coordinate with project managers and technical teams to address any project-related issues. Strategic Planning: Develop long-term strat...

Key Account Management & Development Accountable for entire sales & marketing activities. To manage efficiently Key Accounts and generate more business from OEM & Dealer network. To motivate and guide entire sales & mktg. team in improving their performances and achieving target. To do cross sellingbasket selling by getting more orders from the Key Accounts through new products selling as well as adding new locations. To achieve team objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Keep the track on number of enquiries not resulting into sales and take immediate corrective actions after analyzing the reason. To...

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

Experience: 3-7 years in a Recruitment and Operations role, ideally should have been in a company size of 50-200 plus people. The position is based in Ahmedabad at SG highway and the mode is work from office. Functional designation will be decided based on the competence of the candidate. Role & responsibilities : Asst/Manager HR Location: Ahmedabadi, India Experience: 3-7 years Role Overview As an HR, you will be responsible for recruitment, Operations, Payroll and employee engagement/grievance handling. Key Responsibilities Workforce Planning & Recruitment, Payroll Processing, Administration, and Overall HR hygiene

Job description Roles and responsibilities- Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Serv...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location- Lucknow Position - Assistant Manager Requirement - Graduate with minimum 6 years Experience in BPO & 2 years as Assistant Manager Operation can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss...

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

Muse n Aura Designs (an entity of InDesignverse) is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition