1038 Kra Jobs - Page 2

We are actively hiring for Team Leader!!! Location - Silver Metropolis, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational week offs) Immediate Joiner preferred Roles and Responsibilities: - Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Someone with utility domain experience - added advantage Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction)....

Responsibilities Manage and mentor the outbound international sales team Achieve monthly revenue, conversion & KPI targets Optimize sales strategies, pitch quality, and team output Conduct training, performance reviews, and improvement plans Required Candidate profile 3–5 years of International BPO Sales experience Minimum 1 year as Team Lead / Assistant Manager / Sales Manager role Strong communication & team management skills Experience in US/UK BPO processes Perks and benefits Attractive incentives Growth-focused work culture

Roles and Responsibilities Manage a team of agents to achieve daily targets, ensuring excellent customer service and high CSAT scores. Oversee the entire process from intake to resolution, identifying areas for improvement and implementing changes as needed. Develop and maintain effective communication channels with internal stakeholders, including supervisors, managers, and other teams. Analyze performance metrics such as AHT, SLA management, KPIs, shrinkage control, attrition rates, TAT (Turnaround Time), rostering schedules to optimize team efficiency. Provide coaching sessions to team members on people management skills, conflict resolution techniques, and process improvements. Desired C...

Hiring for International Technical Voice Support Job location - Gurugram We are looking for candidates with a minimum of 1 year of experience in Technical Voice Support in a BPO. The role requires excellent communication skills and the ability to handle technical queries for international customers. Graduates and Undergraduates both can apply. Salary Details: • In-hand salary: Up to 34,000 • CTC: 4,70,000 per annum Requirements: • Minimum 1 year experience in International Technical Voice Support (BPO) • Fluent communication skills • UG/Graduate candidates eligible Benefits: • Both-side cab facility • 5 days working • 2 rotational week offs • Rotational shifts How to Apply: Send your CV to s...

IQ Back Office is hiring Team Lead for Accounts Payable (PTP Process) . Given below is the detailed Job Description for your reference. Please share your updated profile if your skill set/Experience matches our requirements. Candidates who can join immediately are preferred. Email - Jedanj@iqbackoffice.com Team handing experience is must at least 1 year in team lead role. Night Shift - Candidate should be willing to work the night shift (6 PM to 3.30 AM) Note - Candidate who have attended the interviews with in this 6 months kindly do not apply. GENERAL DESCRIPTION: Manages the day-to-day activities of the team ensuring optimal use of resources, accurate output and performed by productive te...

Hello Job Seekers, Greetings from Shining Stars ITPL! We are hiring for the position of Team Lead Sales Voice Process for our e-commerce client in Lucknow. This is a mid-level leadership role, and only candidates who match the eligibility criteria will be shortlisted. Position: Team Lead Sales Voice Location: Lucknow Client: E-commerce Sales Shift: Rotational Shift Working Days: 6 days with 1 rotational off Preferred Candidates: Lucknow / Uttar Pradesh residents only Contact: 9696714723 (Homa) Eligibility Criteria • Minimum 3 years of total BPO experience • Mandatory: At least 1 year of documented Team Lead experience in a hardcore sales process • Graduate (15 years of completed education re...

Job Title: Customer Support Executive US Telecom Process (Voice & Chat) Job Location: Noida – Work From Office (WFO) Process: US Telecom – Voice & Chat Support Experience Required: Minimum 6 Months of experience in International BPO / Customer Support CTC: Up to 5 LPA Shift: US Shifts (Night Shift) Working Days: 5 Days Working (2 Days Rotational Off) Job Description: We are hiring Customer Support Executives for a US Telecom Process. The role involves handling inbound customer queries via calls and chats, resolving service issues, billing inquiries, and providing excellent customer experience. Desired Candidate Profile: Minimum 6 months experience in International BPO / Customer Support Exce...

We're Hiring: Team Leader Sales | B2B | Escalation | BPO / E-commerce Location: Bengaluru Salary: Upto 7 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview We're seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales &Escalation Team Leader...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Lucknow Salary: Upto 4.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Hello Job Seekers, We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. Location: Bangalore Budget - Upto 5.9 LPA (English + Hindi ) ** On Paper experience as a Team lead in any customer service / Escalation process / Sales Team lead role for at least 1 year into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and...

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Hiring for Assistant Manager Operations (Female Candidates Only) Location: Lucknow We are looking for an experienced Assistant Manager Operations for one of our leading BPO clients in Lucknow. The candidate must come with solid BPO experience and must be an immediate joiner. Company Requirement: We are hiring for a BPO process where the AM will be responsible for managing Team Leaders and full-time employees, ensuring process performance, people management, and operational excellence. Role Details: Working Model: Work from Office Package: Up to 5.5 LPA Immediate joiners will be given preference Eligibility Criteria: Must be a Graduate (No undergraduates) Minimum 5 years of overall BPO experi...

Hi Jobseekers Greetings from Shining Stars Job Title: Team Leader Operations | Escalation & Sales (B2B) | E-commerce Location: Bangalore Experience Required: 3 - 5 Years (Minimum 1.5 Years as Team Leader on Paper Mandatory) Education: Graduate Mandatory Package for Escalation : 5.9LPA (Hike upon last drawn) Package for Sales (B2B): 07LPA (Hike upon last drawn) Languages: English & Hindi Mandatory Eligibility Criteria Graduate Mandatory. 3-5 years relevant experience. 1.5+ years on-paper TL experience Mandatory. E-commerce process experience preferred for Escalation Team Leader. B2B Sales experience preferred for Sales Team Leader. Key Responsibilities Lead and manage a team to achieve KPIs. ...

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Role and Key Responsibilities: • Responsible to meet all agreed client SLAs and performance metrics. • Responsible for Innovation & Analytics of existing data to enhance performance. • Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service • Develop strong interpersonal relationships with the team, to cohesively bond them together • To embody the spirit of excellence through team building, able leadership and sound people management skills • Identify areas of concern and under performance and take corrective measures • Responsible for development of team members- team motivation, up-skilling- career ...

• Female candidate preferred (due to internal team requirements). • Excellent verbal and written communication skills. • Strong understanding of HR terms, HR policies, and recruitment processes. • Knowledge of KRA/KPI creation and tracking.

Candidate should have experience of making new policies and their implementation

Roles and Responsibilities: Manage a team of customer service representatives to achieve high levels of CSAT, AHT, and SLA performance. Conduct regular performance reviews and provide coaching to improve individual and team metrics such as shrinkage, attrition, KPIs, KRA's, TAT. Develop strategies to reduce shrinkage rates by identifying root causes and implementing effective solutions. Collaborate with stakeholders to set goals for the team and monitor progress towards achieving them. Job Requirements: 5-12 years of experience in BPO/Call Centre industry with expertise in performance management. Strong understanding of CSAT, AHT, SLA management principles. Excellent team handling skills wit...

Roles and Responsibilities Manage teams to achieve targets, ensuring high levels of customer satisfaction and service quality. Oversee daily operations, including rostering, scheduling, and team handling to meet SLA requirements. Develop and implement strategies to reduce shrinkage, attrition, and improve CSAT scores. Monitor key performance indicators (KPIs) such as AHT, TAT, KRA completion rates, and people management skills. Provide coaching and feedback to team members to enhance their performance. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

Role & responsibilities Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: Support in the new hire experience classroom including crosschecks and contact handling. Possess knowledge of where learners are in their learning whenever providing support. Facilitate debrief sessions. Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. Attend and engage in the reinforcement training and contribute when applicable. Support questions through various communication tools. Supervise a...

Roles and Responsibilities Hiring for QTL Location: Bangalore For QA Location: Jaipur. Conduct call audits, calibrations, and monitoring to ensure quality standards are met. Utilize QC tools such as BQM, Dashboards, KPIs, and Metrics to identify areas for improvement. Provide feedback on performance gaps through CSAT analysis and Pareto charts. Implement Six Sigma methodologies to resolve issues related to defect prevention. Collaborate with team members to achieve SLA targets using TNI, BQM, RCA, TNA, PIP, (Total Network Inventory) management. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

Hiring or Team Leader - BPO *Graduation mandatory *Min 1yr prior TL Exp mandatory in BPO *Excellent with TL Metrics *Sales exp/knowledge added advantage *Excellent verbal skillls in English *Salary upto 5 LPA *Immediate joining *Walkin interview Provident fund Health insurance

Min Requirement: 2 yrs of experience in International Voice (Customer Service) Location: Mysore & Bangalore CTC: Up to 7 LPA + Variables Benefits: 2-way cab Working Days: 5 days Shifts: Rotational Contact: Anmol – 9828132262/ Naina – 9828833756 Perks and benefits Night shift allowances, Incentives

Roles and Responsibilities Manage a team of agents to achieve sales targets through effective coaching, training, and performance evaluation. Develop and implement strategies to reduce shrinkage, attrition, and improve overall team productivity. Ensure timely resolution of customer complaints and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, TAT, SLA, KPI, and KRA to optimize BPO operations for e-commerce clients. Collaborate with cross-functional teams to drive business growth through innovative solutions. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in team handling, team coaching, and team motivation. Proven track recor...