349 Kra Jobs - Page 2

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.

Incoda Media is looking for Sr. Supervisior to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

Organizational Development (OD): Strategic Planning & Execution: Develop and implement organizational development strategies to improve efficiency, foster a positive culture, and align with business goals. Assess organizational structures and recommend improvements to enhance performance and employee satisfaction. Conduct organizational assessments, including culture, employee engagement, and leadership effectiveness, and use data to inform OD initiatives. Leadership Development: Design and implement leadership development programs to build managerial capacity and leadership skills across all levels. Identify high-potential employees and create individualized development plans to foster leadership growth. Employee Engagement & Culture Initiatives: Develop and execute strategies to improve employee engagement, morale, and retention. Promote and sustain a positive workplace culture by implementing initiatives that encourage collaboration, inclusion, and employee well-being. Change Management: Lead and manage organizational change initiatives, ensuring smooth transitions and effective communication throughout the process. Support leadership and employees during organizational restructuring, process changes, or mergers/acquisitions. Training and Development Programs: Design and oversee the implementation of training programs that support employee growth and enhance organizational capabilities. Identify skill gaps and propose learning and development solutions to address them. Performance Management System (PMS): PMS Design & Implementation: Oversee the development, implementation, and continuous improvement of the companys performance management system. Design and implement performance review processes, setting clear performance standards, key performance indicators (KPIs), and success metrics. Ensure that PMS aligns with business objectives and is integrated into the overall talent management strategy. Goal Setting & Alignment: Work with managers and employees to establish clear, measurable goals and objectives aligned with company priorities. Facilitate regular performance discussions to ensure continuous feedback, employee development, and goal alignment. Performance Appraisal Process: Manage the annual performance review process, ensuring it is fair, transparent, and consistent across the organization. Provide training and guidance to managers on how to conduct effective performance appraisals and give constructive feedback. Continuous Feedback & Coaching: Promote a culture of ongoing feedback, coaching, and development throughout the year, not just during performance reviews. Provide support and coaching to managers in handling performance issues and managing underperforming employees. Data Analysis & Reporting: Track, analyze, and report on performance trends, employee development, and engagement metrics. Use data-driven insights to continuously improve the effectiveness of the performance management system. Recognition and Rewards Programs: Develop and implement recognition and reward strategies to acknowledge and celebrate high performers. Ensure that reward programs are aligned with organizational values and performance expectations. Pls share your resume - Rajneesh@ardeeindustries.com

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130

Role & responsibilities 1. Core Talent Acquisition Expertise Experience designing & executing talent attraction strategies (digital, social media, employer branding) Strong background in multi-channel sourcing: referrals, job portals, RPOs, social media, vendors Proven experience in managing end-to-end recruitment funnels Expertise in improving key recruitment metrics: Time-to-fill, Quality-of-hire, Offer-to-join ratio, etc. Experience with Applicant Tracking Systems (ATS) and recruitment analytics 2. Strategic & Leadership Capabilities Experience building and leading large TA teams Experience with strategic recruitment projects (e.g., campus hiring, weekend drives, social media hiring) Ability to coach & guide business leaders on talent planning and interviewing techniques Demonstrated ability to influence senior stakeholders 3. Candidate Experience Focus Demonstrated success in driving candidate experience programs Ability to implement and act on candidate feedback Experience in building employer branding and EVP initiatives 4. Process Excellence & Compliance Hands-on experience in improving recruitment processes through automation/tools Exposure to compliance, internal audits, documentation, and recruitment reportingFamiliarity with market benchmarking, compensation structuring, and internal parity 5. Soft Skills & Professional Traits Strong written and verbal communication (presentation & stakeholder management) High energy, team motivator, culture carrier Adaptable to fast-paced and diverse work environments Skilled in negotiation, conflict management, and influencing 6. Technology & Tools Proficiency in MS Office (Excel, Word, PPT) Familiarity with recruitment tools/platforms (ATS, dashboards, sourcing platforms) Preferred candidate profile 14 years of relevant recruitment experience, of which at least 5 years of experience in a managerial role. • Excellent writing and presentation skills Motivate and energize the team to be candidate-friendly Expertise in managing multiple and overlapping processes and projects to completion. Prioritize effectively to meet the aggressive timelines Proficient in Microsoft Office applications including, but not limited to, Word, Excel, and PowerPoint Capacity to handle challenging issues in a diverse and dynamic work environment. Skilled negotiator with the ability to influence internal stakeholders and external candidates. Hands-on attitude with ability to work in a multi-cultural environment.

Please Note:- Only looking candidates who are currently serving as DGM/GM Experience: 12+ years in core HR functions with leadership experience Role Overview: The General Manager HR will lead key strategic HR initiatives, including the design and execution of Performance Management Systems (PMS), Goal Setting frameworks, KRA development, Learning & Development programs, Succession Planning strategies, and Competency Mapping frameworks. This role is pivotal in aligning people practices with business goals and ensuring a high-performance, future-ready workforce. Key Responsibilities: Performance Management System (PMS) Design, implement, and drive an effective and transparent PMS across all levels. Ensure alignment of individual and team goals with business strategy. Monitor mid-year and annual appraisal processes, calibration, and feedback mechanisms. Train stakeholders on PMS tools and methods. Goal Setting & KRA Creation Develop and roll out SMART goal-setting practices across business functions. Facilitate workshops with HODs for effective KRA creation and alignment with organizational objectives. Ensure timely finalization and communication of KRAs and goals at all levels. Learning & Development (L&D) Lead the L&D function including TNA (Training Needs Analysis), IDP (Individual Development Plans), and training calendar creation. Evaluate program effectiveness and ROI. Promote a culture of continuous learning and leadership development. Succession Planning Identify critical roles and potential successors. Develop leadership pipelines through career pathing and targeted development plans. Partner with business leaders to build bench strength for key positions. Competency Mapping Define and update organizational competency frameworks. Conduct job analysis to identify role-specific competencies. Integrate competencies into PMS, hiring, and development systems. Strategic HR Initiatives Collaborate with leadership to align HR strategy with long-term business objectives. Lead talent reviews, workforce planning, and organizational design projects. Act as a strategic advisor to leadership on people-related matters. Stakeholder Management & Communication Partner with senior leaders and business heads to drive key HR agendas. Communicate HR programs effectively across the organization. Manage HR audits and ensure compliance with internal and external standards. Required Skills & Competencies: Strong knowledge of PMS, OD, L&D, and talent management frameworks. Proficiency in designing competency models and leadership development programs. Analytical mindset with experience in HR analytics and metrics. Excellent communication, facilitation, and stakeholder management skills. Strategic thinking with hands-on execution ability. Qualifications: MBA/PGDM in Human Resource Management or equivalent from a reputed institute. Certifications in OD, coaching, or L&D (preferred). Contact Person Sofiya Sayyed SG OASIS Interested candidates can share their resumes on sofiyaoasis@gmail.com

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in English and regional Language Very strong people person with excellent interpersonal skills Tech-savvy

We are looking for a highly skilled and experienced professional to join our team as a Unit Manager - Repayment Management in Equitas Small Finance Bank. The ideal candidate will have 6-10 years of experience in the BFSI industry, with expertise in repayment management. Roles and Responsibility Manage and oversee the repayment management process to ensure timely and accurate payments. Develop and implement strategies to improve repayment rates and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators (KPIs) to identify areas for improvement. Provide training and guidance to junior staff members on repayment management processes. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of repayment management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with CRM software and other relevant systems. Strong leadership and team management skills.

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Hi Dear , Job Seeker's We are hiring for Team Leader Position : Team Head /Lead Salary : 35,000 CTC /4.3 LPA Qualification : Graduation /PUC/Diploma Experience: Sales /BFSI / BPO Process: Banking Process Company : Alldigi Tech Location: Bangalore Experience Note : Should have Min 1 years of experience in handling a sales Team Location Note: BTM(SS Plaza) About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Responsibilities: Team Management & Leadership: Supervise, mentor, and lead a team of BPO Sales Executives to achieve sales targets. Conduct daily team meetings, performance reviews, and sales coaching to enhance productivity. Provide regular feedback and training to ensure continuous improvement. Manage team attrition and shrinkage, implementing strategies to retain talent. Work towards increasing the team size and improving overall team efficiency. Sales & Performance Management: Drive sales of products/services, preferably in credit card sales or call center-based sales processes. Ensure sales teams meet or exceed KPI and KRA metrics. Monitor and analyze individual and team performance on a weekly and monthly basis. Operational Excellence & Compliance: Track and accurately update operational performance files for sales agents. Ensure compliance with company policies and quality standards. Effectively communicate information in a timely, accurate, and understandable manner to the sales team. Motivation & Strategy Development: Develop and implement strategies to enhance sales performance and customer engagement. Identify gaps in performance and create action plans for improvement. Collaborate with the management team to execute business growth initiatives. Qualifications & Skills: Education: Any Graduate/PUC/Diploma Experience: Minimum 1 year as a Team Leader in a BPO outbound/inbound sales process Industry Preference: Call Center / Banking Sales / Credit Card Sales / Outbound Telesales Skills: Strong team management & leadership skills Excellent sales and negotiation abilities Good knowledge of operational metrics, KRA, and KPI tracking Complete knowledge of Attrition, Shrinkage, and Team Expansion Ability to motivate and drive sales teams to achieve targets Strong communication and problem-solving skills Why Join Us? Competitive Salary + Performance-Based Incentives Career Growth Opportunities in the BPO & Sales Industry Target-Driven & Fast-Paced Work Environment Rotational Week Off for Work-Life Balance Leadership Role in a Rapidly Growing Organization Work Location In BTM Layout Contact for More Details: Sachin CM Talent Acquisition | Human Resources All Digital Tech 9902891932 What's app me:9535916308

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary - upto 5LPA (Depending upon last drawn) Interview Mode - Walk-in Language - English + Hindi Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Job Title: Invitro ADME Job Location: Bangalore/Hyderabad About Syngene Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and SOPs, in letter and spirit. Mandatory expectation for all roles as per Syngene safety guidelines Overall adherence to safe practices and procedures of oneself and the teams aligned. Contributing to development of procedures, practices and systems that ensures safe operations and compliance to companys integrity & quality standards. Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times. Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace. Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self. Compliance to Syngene s quality standards at all times. Hold self and their teams accountable for the achievement of safety goals Govern and Review safety metrics from time to time Job Purpose Support the ADME team by planning and conducting the metabolic stability, Single point inhibition, reversible CYPIC50 inhibition and TDI-IC50 shift assays using Human liver microsomes with highest quality Time management and multi-tasking skills to meet the demand of high-volume wave 1 ADME assays to complete multiple projects within timelines. Contemporaneous recording of lab activities and experiments performed, practices high level of house keeping Adhere to all safety rules and maintains safe workplace. Predominantly laboratory-based job Experience: 3- 10+years Education: Msc/Mpharm/Mtech/Phd/ Fresh phd with relevant exp during academics or any postdoc Key Responsibilities: Extensive experience in planning metabolic stability, CYP inhibition assays Design and execute in-vitro Single point inhibition, reversible CYPIC50 inhibition and TDI-IC50 shift assay with human liver microsomes. Seamless coordination with BA-DMPK group to design in-vitro CYP inhibition studies. Preparation of SOPs and EOPs. Reporting of executed studies without any noncompliance. Reporting of study results clearly in the cross functional scientific meetings. Follow environment, health, and safety (EHS) requirements at all times in the workplace ensuring individual and lab/plant safety. Ensure environment, health, and safety (EHS) measures are imparted via training and adhered within the team. Technical/functional Skills: Comprehensive understanding of in vitro ADME assays and technical expertise in trouble shooting the assays In depth understanding of biochemical and aspects of enzyme kinetics is highly desirable related to the metabolism Good, demonstrated knowledge in software such as Microsoft excel and Graph pad prism Demonstrated cross functional leadership capabilities Experience with automation is desirable Behavioral Skills: Demonstrate ability to be a team player. Commitment to deliver the study reports within the agreed timelines Adaptability to changes in the dynamic lab environment Communicate confidently with colleagues and collaborators in the meetings and presentation of study reports and evidence of publications in the PEER reviewed Journals Equal Opportunity Employer: It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.

Role & responsibilities - Manage quarterly & annual PMS cycles via HRMS - Act as PMS system owner handle updates, testing & issue resolution - Work with managers & leadership to ensure smooth execution - Analyze performance data for promotions, development, and succession planning - Facilitate talent calibration and follow-ups - Drive PMS improvements & employee communication Preferred candidate profile An MBA HR with 3+ years of experience, having handled at least 1 PMS Cycle under supervision of an HR Leader / Manager, and has conceptual clarity about Performance Management System. Ability to implement PMS on technology platform will be an add on advantage.

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: WhatsApp me your CV at sonam.singh1@igtsolutions.com

Assist Compliance Officer in compliance duties for regulations & rules issued by SEBI Monitor the resolution of client grievances for all projects Support the Compliance Officer in monitoring the compliance of Operations Provide regular reports Required Candidate profile Understanding of compliance regulations Compliance-related duties for regulations and rules issued by SEBI under KRA Regulation, UIDAI, CCA, GSTN, or the Central Government. Contact-Ankit-8104808547

KPMG India is looking for Analyst - Accounting Controlling and Reprting Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Experience in Background Verification Team Lead is mandatory SLA adherence Coaching and feedback Should be good at escalation handling Should have good process understanding Should be okay with Rotational Shifts F2F Interview and WFO only

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

As a Manager Training with 5 to 10 years of experience, your responsibilities will be diverse and will encompass various tasks including but not limited to: - Inducting new employees into the company and providing them with an overview of the organization. - Training new employees on the fundamentals of core subject knowledge related to hair and skin care. - Developing and updating Training Manuals for all positions within different divisions. - Assessing and evaluating trainees to ensure their readiness to join the workforce. - Introducing soft skills and refresher training programs, along with creating training calendars and schedules. - Regularly updating the Training Module to keep it in line with the latest industry standards. - Organizing end-to-end training schedules and coordinating grooming and etiquette sessions. - Sharing Standard Operating Procedures (SOPs) and Key Result Areas (KRA) with the trainees. - Providing guidance and support to ensure cost control measures are followed. - Ensuring compliance with Management Information Systems (MIS) and SOPs, and monitoring factors like attendance and punctuality. - Conducting orientation sessions and arranging on-the-job training for new hires. - Evaluating the performance of instructors and the effectiveness of training programs, and making recommendations for enhancements. - Developing and organizing training manuals, multimedia visual aids, and other educational materials. - Maintaining Management Information System (MIS) reports to track training progress. Ideal candidates for this role should have experience in training within the Beauty and Wellness industry, specifically as skin care trainers, hair care trainers, beautician trainers, or skill development trainers. Additionally, candidates with certifications in CIDESCO, Beauty, and Cosmetology are preferred. If you find this profile suitable and meet the required qualifications, please send your resume to hr@richfeel.com.,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization based in Indore, you will play a crucial role in shaping the HR landscape by leveraging your 8-10 years of experience and relevant qualifications such as MBA, BBA, and other HR-related certifications. Reporting directly to the Director, you will lead the strategic HR planning process, focusing specifically on the IT industry while aligning HR strategies with business objectives and IT-specific workforce needs. Your primary responsibilities will revolve around designing HR processes from scratch, reconstructing existing processes, and creating SOPs to streamline operational workflows and ensure compliance. You will be instrumental in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, enabling clear performance metrics and accountability across the organization. Moreover, you will be tasked with revamping the organizational hierarchy, establishing clear reporting lines, designing effective performance review systems, and developing HR dashboards to provide real-time insights into critical HR metrics. Your analytical skills will also be put to use in conducting detailed employee turnover analysis and proposing retention strategies to enhance engagement and reduce turnover rates. This is a full-time position that requires you to work from the office during day shifts. In return, we offer benefits such as health insurance and Provident Fund to support your well-being. If you are ready to take on this challenging yet rewarding role, we look forward to welcoming you to our dynamic team in Indore.,

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178