349 Kra Jobs - Page 14

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We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for MALAD. This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic. Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com

Sri Shantadurga Jewellers is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Outbound Sales, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Senior Manager Human Resources Role Description This is a full-time on-site role for a Sr. Manager - Human Resources located in Kanpur, India. The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing and evaluating policies, programs and practices. Recruit and onboard new hires, conduct performance management and provide feedback. Manage compensation and benefits. Support current and future business needs through the development, engagement, motivation and preservation of human capital and organization culture. Develop and monitor overall HR strategies, systems, tactics and procedures across the organization. Assess training needs to apply and monitor training programs Ensure legal compliance Qualifications Bachelors or masters degree in human resources, Business Administration, or related field 10+ years' experience in Human Resources Strong recruitment skills and demonstrated ability to improve talent acquisition strategies Strong organizational, critical thinking and communications skills Attention to detail and good judgement Knowledge of Labor and Employment Law Experience in developing HR policies Strong employee relations skills Excellent communication and interpersonal skills

Zonal Training Manager - Axis Bank Relat.. ABG85856 Financial Services Maharashtra Posted On 25 Apr 2025 End Date 09 May 2025 Required Experience 8 - 12 years ShareApply Basic Section No. Of Position 1 Grade 8 Level Team Leader Organisational Industry -- Function -- Skills Skill Sales Mentoring Team Handling Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Job Purpose: The primary purpose of this position is to implement the training architecture and roadmap for the assigned region for TPD channels. This role involves managing a team to train sales staff and enhance regional productivity through specific capability development interventions. It aims to build skills and improve performance to meet business objectives. Job Context & Major Challenges: Context: The position focuses on implementing and managing training for TPD channels across the assigned region, contributing directly to sales staff capability and regional performance. Challenges: Customizing training delivery to cater to the diverse needs of a large number of channel partners. Ensuring optimal resource allocation for maximum productivity. Dealing with ad hoc training requirements and the need for quick adaptation to new practices. Key Result Areas (KRA): Co-creation, Implementation & Institutionalization of Training: Design and develop training architecture for the region based on local channel behavior, competencies, and market needs. Align stakeholders to achieve productivity goals. Manage regulatory changes and ensure smooth transitions with proper assessments. Managing Training Delivery: Ensure standardization of content delivery and adherence to predefined processes. Analyze feedback from stakeholders and take corrective actions. Ensure timely delivery of training programs according to the set calendar. Stakeholder Engagement & Alignment: Engage regularly with key distributors to identify and address specific training needs. Provide ongoing support to distributors with differing business models. Team Development: Conduct regular trainer development reviews. Provide coaching, feedback, and corrective actions to ensure team effectiveness. Reporting & Adherence to Guidelines: Ensure the timely submission of training-related reports and processes. Strict adherence to reporting schedules and training delivery timelines. Key Relationships: Internal: Sales team, Product team, and Compliance departments for content and process approvals, regular feedback, and internal coordination. External: Channel Partners, Vendors, and Training Facilities for collaboration, external vendor management, and training needs analysis. This role requires excellent coordination, strong leadership, and the ability to adapt to the dynamic needs of the sales training landscape. The successful candidate will be instrumental in building a competent sales team and achieving the regional business goals.

About Company:- A renowned name, Sahajanand Laser Technology Ltd. situated at Gandhinagar, Gujarat is a Pioneer in the manufacturing of laser marking & and engraving, laser cutting, laser welding, and solar cell scribing / micro-machining systems in the industrial segment. Fiber laser marking system with automation like Laser Marking for Bearing, Laser Marking for Piston rings, Laser Marking for Valves, Laser Marking for Nozzles, and Laser Marking for jewelry. Kindly go through our websites mentioned below for further details. Website: http://www.sltl.com/ Responsibilities: Develop and implement HR strategies and initiatives aligned with the overall business strategy. Oversee recruitment and talent acquisition processes, including sourcing, screening, interviewing, and onboarding. Develop and implement effective employee retention strategies and programs. Manage performance appraisal and feedback processes. Ensure compliance with employment laws and regulations. Handle employee relations issues and provide guidance and support to managers and employees. Oversee compensation and benefits administration. Develop and implement training and development programs to enhance employee skills and capabilities. Manage employee disciplinary processes. Maintain HR records and ensure accuracy and confidentiality. Analyze HR metrics and trends to inform decision-making and continuous improvement. Lead and manage the HR team to deliver high-quality HR services. Collaborate with senior management to develop and implement organizational policies and procedures.

HIRING ALERT BPO Associate Positions Available We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA Location : GURGAON / NOIDA / MOHALI / CHENNAI REQUIREMETNS - Excellent communication skills are requires - Immediate joiners - 12th pass out - Freshers or experienced both can apply FOR MORE INQUIRY , CONTACT US ON : HR SHRISHTI : 8079005766 HR BEENITA : 9622399891

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Basic Section No. Of Position 1 Grade 8 Level Manager Organisational Industry -- Function -- Skills Skill Product Development Planning Process Control Minimum Qualification Bachelor Of Engineering Bachelor Of Technology CERTIFICATION No data available About The Role KRA (Accountabilities)Supporting ActionsKRA1Process control & Efficiency monitoring of calcination, Hydrate & Alumina downstream section.1.Monitoring operation of specials production efficiency as per P&B. 2.Monitoring quality of all special products. 3.Interactions with T&P & Lab for feedback on quality of products 4.Reduce rejects generation and achieving operation Excellency. 5.Coordinate with the HIC-A and Lab for Quality related issues 6.Control the cost of Specials by maintaining efficiency and consumption factors. 7.Operation parameter deviation analysis.KRA2Product development & Trials1.Continuous interaction with Marketing team regarding their requirements & conducting trial if the same can be done in Plan with existing process route. 2.Interaction with HIC-A & Marketing team for new grade developments. 3.Planning & executing plant level trials and providing required material to the marketing team in stipulated time. 4.Interaction with Lab for streamlining trial analysis. 5.Interaction with Marketing & PPC for allocating developed grades.KRA3Consistent Quality Improvements1.Ensuring day to day production quality is within the required specification. 2.Support in achieving First time right for critical grades. 3.Continuous quality improvement of existing grades. 4.Reducing off-spec generation by better process control 5.Continuous interaction with Lab & R&D for quality improvement.KRA4Planning & Budgeting, CAPEX1.Preparation of P&B based on best achieved Efficiencies in terms of Power, Fuel & output. 2.Monitoring of the same in day-to-day basis 3.Reporting of monthly efficiencies. 4.Preparing operating supply budget & monitoring the same. 5.Monitoring of the CAPEX related projectsKRA5Production planning, Raw material planning.1.Production planning in co-ordination with PPC to facilitate smooth operation and meeting market demand. 2.Planning for third party milling in case of over booking. 3.Raw material planning & monitoring consumption.KRA6Safety1.Achieving the safety targets -HI/SI/BBSO 2.Conducting Emergency prepared ness taskforce meeting every month. 3.Ensuring the timely execution of mock drills & closing all the recommendations Candidate with BE/BTech in Chemical Engineering having experience in manufacturing industry are preferred.

Basic Section No. Of Position 1 Grade 9 Level Manager Organisational Industry -- Function -- Skills Skill Payroll Payroll Administration Compensation & Benefits Annual Budgets Minimum Qualification Graduate Diploma CERTIFICATION No data available About The Role Job Purpose To ensure timely completion of Payroll / Compensation processes for employees in India with accuracy To ensure timely completion of activities related to statutory compliances. Job Context & Major Challenges Job Context:In view of the recent changes in the BCOE structure and in-line with the One HR and One Birla Carbon HR agenda, a significant portion of efforts are being directed towards setting up of centers of expertise, a robust technology and centralization of certain key HR processes like payroll, employees benefits. The intention is to create a well aligned HR organization that can play the role of a business partner effectively, catering to the needs of the Business. At this juncture, it is imperative to ensure that the HR function is aligned and that the new role and structure is understood both in terms of integration and overall service delivery.Job Challenges:1.Maintain accuracy of employees payroll related data of all three units, RO & HO.2.Co-ordinate with all the external bodies for timely settlements such as PF, Pension and superannuation for better the employees experience. Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Payroll ManagementPreparation of Pay Roll, Salary and other perks & benefit for employees in SA&ME region with accuracy. To facilitate the Worker's payroll process through Poornata.KRA2ACRACR Data Preparation and compilation for Staff cadre employees. Support to BCOE and RHR team during ACR process.KRA3Statutory ComplianceTo complete end to end activities related to PF/ ESI for the region.Deduction and Remittance of statutory payments to the authorities before due date.KRA4Superannuation/ NPSEnsure timely enrollment, deduction and remittance of superannuation contributionKRA5HRERP Peoplesoft (Poornata)Ensure Compensation Data accuracy on Poornata module. Conduct time to time data audit and ensure corrective actions for identified deviations.

Basic Section No. Of Position 1 Grade 10 Level Assistant Manager Organisational BUSINESS Apparels BUSINESS_UNIT-1 Lifestyle Brands BUSINESS_UNIT-2 Lifestyle Brands BUSINESS_UNIT-3 Lifestyle Brands DEPARTMENT-1 Projects Country India State Karnataka Worksite Bangalore -Yemulur location Industry Retail Function Projects Skills Skill Project Coordination Cell Site Construction Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Job Purpose To deliver the projects in alignment with Brand Business Strategy and trade team by managing cross-functional teams to fulfill the ultimate objective of delivering the projects on time and bdget including repair & maintenance of retail stores across all brands in Uttar Pradesh and Uttrakhand. Job Context & Major Challenges Key Challenges: Geographical conditions pose a challenge when stores have to be opened in remote locations. Travelling time forms a greater composition of total working hours. Executing the stores with franchises vendors, which are new for every project without compromising the look and feel of the stores and identities. We have to educate all the different vendors for every project Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Store opening and renovation timeline WCD to HOTVM for COCO and COFO with only registered vendors Preparing work schedule and regular site visits and multiple and regular communication/ coordination with different stake holders like- VM, Design team, Landlord, Franchise, RBD team, multiple vendors, Ops team. Organizing project steering meetings and sharing the project reports. Completing all the documentations like site visit reports, checklists, hand over documents. Inviting estimates from vendors, vetting them and sending it to commercial team for PO creations. Target taken for projects completion is 39 days.KRA2Vendor Development Developing vendors as per the forecasted plan and immediate requirements. 2 new vendors as required in the Area.KRA3QualityEnsure standardized quality of work across stores.KRA4Repair & MaintenanceEnsure that repair and Maintenance is carried out effectively and in timely manner.KRA5TimelinesSchedule the completion of work for a particular project.KRA6Addressing - SnaglistClearing all the snags within the given timelines.

Basic Section No. Of Position 1 Grade NA Level Assistant Manager Organisational Industry -- Function -- Skills Skill Communication Minimum Qualification Graduate CERTIFICATION No data available About The Role Job Purpose Create and update content for internal communication channels and ensure employees are well informed about the updates in the company. Execution and co-ordination for employee engagement (campaigns and events) for better employee experience. Job Context & Major Challenges Job Context UltraTech has a diverse set of Units/Offices/Business Functions operating out of locations spread across India and overseas. Thousands of employees having distinct scope of work need to be aware of the varied initiatives & achievements being undertaken by the company at several levels. This will allow them to have knowledge about the overall business scenario, feel connected to the One UltraTech identity and make informed decisions. Major Challenges: Write content for internal communication channels in a simplified way while ensuring delivery of key messages. Reaching out to all UltraTech location SPOCS in India and abroad for smooth execution of the employee engagement (campaigns and events) and resolving their queries to give uniform experience to all the employees. Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Developing content for internal editorial channels1.Developing content for internal editorial channels i.e. ULink, E-banners, LEDs, Whats App, E-Newsletter and Video Capsules. 2.Ongoing engagement with internal location/business/functional correspondents to source storiesKRA2Ensuring timely updates for content on Intranet (ULink)1.Timely development and updation of stories and other content on ULink 2.Identifying ways on how to use company intranet for promotion of employee engagement (campaigns and events)KRA3Provide support for content and toolkit development for internal employee engagement campaigns1.Provide support for creating content for internal employee engagement campaigns as per the campaign ideas. 2.Coordinating with agencies for timely delivery of campaign collaterals 3.Compiling campaign participation data, employee feedback and photographs.KRA4Delivering campaign toolkits and aligning all location SPOCS1.Sharing information with SPOCS regarding activities related to employee engagement campaigns 2.Timely deliver campaign material, contests, and other activities to generate interest among participants 3.Aligning SPOCs with the requirements of the campaign and ensuring smooth executionKRA5Provide support for employee events1.Provide support in creating content for employee events such as Disha webcast and One UltraTech Day. 2.Coordinating with agencies for timely delivery of collaterals. 3.Timely delivery of toolkits to SPOCS, align them with the requirements of the event and ensuring smooth execution. 4.Provide support for smooth execution of the eventKRA6Maintaining Photo and Video bank1.Maintaining Photo and Video bank in the shared drive 2.Ensuring the photos and videos from important events are collected from the relevant stakeholders and saved in the shared drive

Job Description: National Sales Manager, Mysore Dear all, We would like to introduce ourselves as Ivantage HR Consultants . We have a vacancy in a 1,200 Cr turnover FMCG manufacturing company for the post of National Sales Manager under the Sales & Business department located at Mysore . The following are the details for your reference. Role Summary: Responsible for Sales, Distribution & Business Development of Ripple Division across India. Qualification: Management Graduate from reputed Institutes Experience: 1.12+ years experience in sales & distribution, FMCG business ONLY 2.Multiregional exposure is distinct advantage; South Market is must, plus experience in other regions 3. Experience in building systems & processes in larger distribution network preferred 4. Multiple Regional experience as RSM or ZSM or already Head sales or NSM for a mid-size FMCG company may apply . 5. Category Experience: Home Dcor, Aromatherapy 6. Must have worked in multi locational distributors and stores network. Desired skills: Functional 1. Distribution and display leadership support to Regional team 2. Contribute in creating the correct 'Go to Market' model, determine town and outlet penetration suitable for current and future business growth in specific regions 3.Develop and execute Demand Generation Marketing initiatives in coordination with HQ, RSMs or ASMS and successfully percolate the same right up to the Front line across regions 4. Sales Force Automation Management 5. Setting and Executing Display Norms across of Source of Business (Outlet Type) 6. KRA Metrics Management of the Sales Team 7. Build Hospitality and Corporate business through a focused approach. Behavioral 1. Demonstrate strategic leadership, customer orientation, company values, ethics and pride through exemplary behavior Roles & responsibilities: 1. Responsible for achievement of volume or value targets by Monthly, Quarterly and Yearly goals for total region with direct responsibility of domestic channel including General Trade of large towns and Small Distribution towns. 2. Achieve execution excellence through proper planning, monitoring and chasing the set objectives - Primary & Secondary Sales o To direct the Sales team and establish sales targets brand wise, pack wise as per ABP, help them in breaking the same geographically, monthly, weekly & daily targets . o To motivate & direct Sales team to establish coverage, distribution and display objectives to meet & exceed sales targets o To plan and implement local sales promotion in consultation with marketing and trade marketing teams. Analyze data to gauge effectiveness of key activities and promotions through a pre-agreed control panel 3. Develop and implement the Distributor Health check & Standardize the distributor selection process 4.Develop & monitor coverage, productivity, visibility, Must Sell SKU benchmarks - analyze stock movement/availability 5.Develop & evaluate BTL Initiatives, Ideation of BTL collaterals, Visibility Benchmarks - Execute display and merchandising guidelines in all network; develop display aids and local vendors in respective regions 6.Have a clear focus on channels like Institutions, Modern Trade, Digital, CSD to build Distribution, Visibility and volumes. Implement Key Account Management Program for respective channels 7. Facilitate deliver of targeted training for front line sales team in retail channel 8.Manage Advertising & Promoting budgets across regions 9. Timeliness of Reports, ensure robust tracking for Field Force Productivity Metrics 10.Secure key sales information from field sales and present business analytics and findings through planned reviews to Leadership Team on monthly basis 11.Recruit, Develop & Retain Quality Manpower

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

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Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client. Leadership, coaching and mentoring skills. Excellent People Management skills. Immediate Joiners preferred Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8608808539 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Domain: International Voice Process Location: Bangalore CTC: 4 to 7 LPA Experience: Minimum 1 Year into Customer support (International Voice) Qualification: Graduate Shifts: 24/7 (US) Notice: Immediate Nishchay(9875743585) Aman(8306474104)

Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Candidate should be fluent to speak in Kannada & Malayalam language Interested can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna