806 Kra Jobs - Page 13

Job Title: Team Lead QA (Quality Analyst) Location: Coimbatore Work Type: Full-Time | Work from Office Shifts: Rotational (Including Night Shifts) Job Description: We are looking for an experienced and detail-oriented Team Lead QA to join our quality team at our Coimbatore location. The ideal candidate must have a strong understanding of quality tools , a Six Sigma Green Belt certification , and demonstrated experience in transactional quality and process improvement . Key Responsibilities: Lead and mentor a team of Quality Analysts Drive quality initiatives , audits, and compliance across the process Utilize Six Sigma tools for process improvements and root cause analysis Monitor transactio...

Job Title: Team Lead - Medical Coding (IP DRG) Location: Hyderabad Job Type: Full Time | Work from Office Shift: Rotational Shifts (Including Night) Candidate Requirements: Education: Any Graduate / Post Graduate Experience: Minimum 2 years of experience as Team Lead (on papers) Mandatory Strong background in IP DRG medical coding Certifications: CCS or CIC Certification is Mandatory Skills: In-depth knowledge of Inpatient DRG guidelines & regulations Excellent team management and leadership skills Strong communication skills verbal and written Work Model: Must be ready to work from office Shifts: Comfortable with rotational shifts (including night shifts) Notice Period: Immediate to 60 days...

Job Title: Team Lead International Voice Process (US Healthcare Preferred) Location: Hyderabad, India Job Type: Full Time | Work from Office Shift: Rotational Shifts (Including Night Shifts) Desired Candidate Profile: Education: Any Graduate / Post Graduate Experience: Minimum 2 years of experience as Team Lead (on papers) Mandatory Experience: Background in International Voice Process US Healthcare domain experience preferred Skills Required: Excellent communication skills (spoken and written) Strong team management and leadership capabilities Good understanding of process optimization techniques Solid knowledge of metrics/KPIs and performance management Work Model: Must be willing to work ...

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer...

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer...

About The Role Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our customer...

Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement andimplement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Co...

TRP Construction is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Please share your resume at rama.upadhyay@qxglobalgroup.com or call on 7229042595 Key Responsibilities and Tasks: 1. Team Leadership and Management: Lead and manage ensuring the timely completion of all deliverables with a focus on accuracy and quality. Actively monitor team performance, set clear expectations, and ensure that deadlines and Service Level Agreements (SLAs) are consistently met or exceeded. 2. Reviews and Quality Assurance: Conduct detailed reviews of the work carried out by accountants, ensuring adherence to accounting standards, accuracy in reporting, and timely completion of assigned tasks. Identify any discrepancies or areas of improvement in the work and provide correctiv...

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 1 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 6280939007 KHUSHI Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

Job Title: Team Leader Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year as Team Leader in Outbound Sales / BPO Operations About the Role: We are looking for an experienced and motivated Team Leader to handle our outbound sales team. The candidate will be responsible for driving sales performance, monitoring team KPIs, and ensuring optimal utilization of resources. Key Responsibilities: Lead and manage a team of outbound sales executives. Ensure achievement of daily/weekly/monthly sales targets. Monitor dialer performance, occupancy, and utilization. Track and improve conversion ratios through coaching and feedback. Conduct regular huddles, training, and performance ...

Job Title: Assistant Manager Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. Create sales script...

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Responsibilities Lead, manage, and motivate a team of sales executives/telecallers. • Monitor team performance against sales targets and KPIs. • Provide regular coaching, training, and feedback to improve productivity. • Prepare daily/weekly reports and ensure MIS accuracy. • Handle escalations and resolve customer queries effectively. • Ensure adherence to company policies and sales quality standards. Requirements Qualification: Graduate / HSC with relevant experience. • Experience: Minimum 1-9 years in sales + at least 1 year as Team Leader (BPO/Telecalling/Field Sales preferred). • Strong background in achieving and driving sales targets. • Excellent communication, leadership, and people-...

We are hiring for the role of QA: Key Responsibilities Supplier Qualification & Audits Conduct risk-based onboarding, site assessments, and pre-production audits. Schedule and manage supplier audits (including third-party audits). Ensure compliance with audit procedures and oversee corrective/preventive actions (CAR/CAPA). MQM & Food Safety Compliance Ensure adherence to MQM standards via training, audits, and material risk assessments. Escalate critical non-conformities to relevant stakeholders. Risk & Specification Oversight Assess raw material risks and maintain updated risk profiles. Advise on raw material, finished goods, and packaging specifications for supplier compliance. Metrics & C...

Role & responsibilities Responsible for creation of KRA & KPI. Co-ordinate with stake holders for completion of KRA / KPIs and timely updation in HRMS. Driving the Performance Management System HR Operations Preferred candidate profile Advance Excel Skills Knowledge of competency frameworks Effective Time and Stake Holder Management

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Job Description:- Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance) Job profile: Performs call monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call centre staff. Prepares and analyzes internal quality reports for management staff review. . Handle team of Verification dept & Quality Analysts. Requirements: 1+ year of call BPO Customer care & Sales experience, preferably in BFSI/NBFC. Experience into BFSI/...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience...

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be ...

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...