1041 Kra Jobs - Page 11

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

* Successfully managed and achieved (KRA) targets, consistently exceeding performance expectations. * Led and guided a team, providing mentorship, training, and coaching to help them excel in their roles and achieve their KRA targets. Required Candidate profile Looking for the candidates who have more than 2 years of experience in Team Leading - Inbound Customer service with the good knowledge of Attrition, Shrinkage, SLA management, AHT, CSAT.

Job Description Urgent Hiring for Asst Manager in US Healthcare Domain Min 6 to 10 Years of Experience in Team Lead/ Process lead/ Team Manager / Asst Manager Min 1.5Years of Experience in People Management Experience Location: Bangalore Report to: Manager or Senior Manager Career Level: Team Manager Work Mode: Work from Office Working Days: 5 Working days and 2 Week offs Shifts : Night Shifts Summary: Financial Benefits for the Insurance vertical. In this role, the Assistant Manager will split time between delivering high-quality financial analysis and managing team operations and stakeholder relationships. The role involves supporting the US branch with end-to-end financial reporting activ...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

End to End recruitment (including onboarding and training) Performance Appraisal HR Policies Compliance and policy management Organizational development Data management & reporting KRA Employee relations Salary structure, compensation & benefits

We are looking for a skilled Marketo Developer with 3-5 years of experience to join our team. The ideal candidate will have a strong background in marketing automation and development. Roles and Responsibility Develop and implement marketing automation solutions using Marketo. Collaborate with cross-functional teams to design and execute marketing campaigns. Analyze campaign performance and provide insights for optimization. Troubleshoot and resolve technical issues related to marketing automation. Stay up-to-date with the latest trends and best practices in marketing automation. Participate in code reviews and ensure high-quality code standards. Job Requirements Strong understanding of mark...

Manage enterprise storage systems (SAN/NAS/Cloud). Ensure availability, backup, and recovery. Optimize performance and scalability.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Must have experience in Talent acquisition, Talent Management, Recruitment, PMS, Training & Development, Head hunting, Appraisal cycle, Reward management, knowledge about prepare the job description & KPI, KRA Required Candidate profile Coordination with departments & conducts the training & people management Must have min 6+ Yrs experience in Talent acquisition in manufacturing company & corporate experience add advantage.

Role & responsibilities Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources. Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership of delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effective...

Requirements: Currently pursuing final year or recently graduated from top-tier institutions like IITs, IIMs, BITS, IIIT-Hyderabad, NITs, DU, or equivalent high-caliber private universities. Strong alignment with NxtWaves mission and vision. Prior experience in leading college clubs, competitions, case-solving, consulting cells, or internships in similar high-performance environments is a plus. Skills Must-Have: Excellent presentation and communication skills, with the ability to convey complex ideas clearly and effectively. Strong learning mindset and curiosity to continuously explore new areas of knowledge. Proven ability to execute tasks efficiently and deliver under pressure by collabora...

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...

Managing and handling team Monitoring KPIs and KRAs CSAT and AHT

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to rev...

A person who is fully responsible for Quality Section of LDC Cable a nd Reduce the Rejections and Customer Complaints. Accountabilities Process Control and Process Check. Online Raw material Testing Oracle Entry ,PDI Trained the Unskilled Worker Handling the Manpower Maintain MIS Responsibilities Online Raw material testing PDI , Oracle, Entry. Performance review of team members Evaluation of KRA of team member

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non-compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to rev...

Dear All, we do have the oepning for the Team leader position at BPO. 1. Handling of escalation calls & able to provide corrective feedback to the agent. Reducing escalations and queries on floor. 2. Understanding & Publishing of Accurate Ops Business & Quality MIS, Reports. 3. MIS on any additional activities done to be published by the end of month. 4. Ability to provide structured feedback from CSE's on any support that they may need to service the customers better. 5. Action Plan to be shared on misses and best practices to be shared on hits monthly 6. Should be able to share inputs in Revenue generation through new leads / cross sell / renewal collections/ Retention. 7. Be able to analy...

Direct Responsibilities Recruitment to Onboarding Process Facilitate on job training of operation operators / staff training as per calendar. Implement and Monitor adherence of the HR Policies at plant level. Ensure adherence of safety measures & well being of Employees at the plant. Ensure 100% timely adherence to the statutory & legal compliance. Ensure all applicable returns are deposited as per timeline checklist. Ensure adherence & Maintenance of statutory records by contractors. Ensure the service quality of Gen Admin, HK, Pantry, Canteen,& security Liaise with Govt, Agencies, civil & Local, bodies for the better pull relation. Comply with IATF, Safety, & all HR Audit recommend. Contra...