349 Kra Jobs - Page 11

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Role: Team Leader BPO Skill: Know how to drive in NPS, CSAT, team handling,Attrition, Shrinkage, SLA Location: Bangalore Experience: Minimum 1 year as a Team Leader Qualification: Graduate Shift: US Shift Work From Office Both Side cab 5 days working For more info connect with Arwa @9028104448

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Responsibilities: Conduct ISAE 3402 assessments and IT General Controls (ITGC) testing to evaluate the effectiveness of controls related to financial reporting systems. Collaborate with cross-functional teams to identify control deficiencies and recommend remediation actions. Develop and maintain documentation related to ISAE 3402 and ITGC control testing processes. Monitor Security Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Areas (KRAs) to ensure compliance with established standards. Perform regular reconciliations to track and analyze variances in security SLA, KPI, and KRA metrics. Provide insights and recommendations based on analysis of security SLA, KPI, and KRA monitoring results. Participate in audits and reviews to validate the effectiveness of security controls and compliance with regulatory requirements. Stay updated on industry best practices, regulations, and standards related to ISAE 3402, ITGC, and security monitoring. Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. (For Analyst level, a Bachelor’s degree is sufficient while a Master’s degree is preferred for Consultant level) Certification in CISA or equivalent is desirable. Strong understanding of ISAE 3402, IT General Controls, security SLA/KPI/KRA concepts, and monitoring methodologies. Experience in conducting control testing, auditing, and compliance assessments. Excellent analytical skills with the ability to interpret data and identify trends. Strong communication and interpersonal skills to effectively collaborate with stakeholders. Detail-oriented with a high level of accuracy in documentation and reporting.

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

prefer candidates whose past experience is into sales/Upsell/Cross Sellin. monitor metrics, generate Excel reports, mentor teams, drive process improvements, As a TL, he should take calls too as and when required Day Shift & 2 Rotational off Required Candidate profile Min. 2 years of on paper experience as a Team leader as outbound customer service Exp should in Outbound service along with Renewals/upsell will be advantage where he handled call flow of 100 to 150

Design, implement, and manage the Performance Management System in alignment with organizational goals. Develop and update performance appraisal frameworks .Collaborate with department heads to define KPIs and performance metrics for various roles.

Must have Min 1+yrs exp as Team Leader in International Voice/ Sales process BPO Well Versed with KPI's & Team Handling skills International Telecom Sales Exp preferred Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description Oversee the entire revenue cycle process, including patient registration, insurance eligibility & Benefits verification, charge capture, coding, billing, and payment collection/posting (Must have good hands-on Basic Claims Adjudication, AR & Denial Management/Appeals Process). Manage a team of accounts receivable and billing professionals, including hiring, training, and performance evaluations. Ensure that all coding and billing practices are compliant with government regulations and industry standards, including HIPAA and CMS guidelines. Monitor and analyze revenue cycle metrics to identify areas of improvement and implement process improvements to optimize revenue cycle performance. Work with internal and external stakeholders, including healthcare providers, insurance companies, and patients, to resolve billing and payment-related issues. Work with team on the identified roadblocks / potential problems for processes/procedures and implement possible solutions to avoid any delivery impact. Collaborate with clinical staff, billing staff, and other stakeholders to improve the revenue cycle management process. Monitor key performance indicators and adjust processes as needed to meet goals. Conduct regular training and education sessions to keep staff up to date on changes in regulations and best practices.

An HRBP serves as a strategic partner to business leaders, aligning HR initiatives with organizational goals to drive performance and foster a positive workplace culture. This role involves consulting with management, implementing HR strategies.

HCLTech Walk-in Drive for Senior Team Lead Opeartions - Collections - 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY Responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally, responsible for maintaining compliance, standards and following regulations. coordinate with agents, management and clients to ensure process & performance streamlining. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails. SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader 4-6 years of overall experience

Primary & Mandatory Skill: Python, Docker/Kubernetes Level: SA Client Round (Yes/ No): No Location Constraint if any : No Shift timing: 2-11pm JD: Good hands in Python scripting Experience in Docker & Kubernetes

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Role & responsibilities HR Strategy and Process Building Employee Performance and Development Conflict Resolution and Employee Relations Compliance and HR Technology Change Management and Communication Develop and implement HR strategies and policies to support the transition to a professional-driven organization. Collaborate with senior management to align HR initiatives with the company's strategic goals. Lead the HR team and provide guidance to ensure compliance with labor laws and regulations. Oversee the recruitment and onboarding process to attract top talent in the industry. Create and manage performance appraisal systems to evaluate employee performance. Design and implement employee development and training programs to enhance skill sets. Work closely with department heads to map employee KRAs, ensuring alignment with company objectives. Develop and maintain a comprehensive employee handbook and HR documentation. Monitor and analyze HR metrics and KPIs to drive data-driven decision-making. Resolve complex HR issues, conflicts, and disputes while maintaining a fair and consistent approach. Foster a positive organizational culture that encourages employee engagement and growth Preferred candidate profile - Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred). - Proven experience as an HR leader, preferably in a Retail Garment environment. - Strong knowledge of HR laws, regulations, and best practices. - Excellent interpersonal and communication skills. - Demonstrated ability to develop and implement HR strategies that drive organizational success. - Experience in talent acquisition, performance management, and employee development. - Exceptional problem-solving and conflict resolution abilities. - Proficiency in HRIS (Human Resources Information Systems) and Microsoft Office Suite. - Strong leadership skills with a track record of managing and mentoring HR teams.

Assist Compliance Officer in compliance duties for regulations & rules issued by SEBI Monitor the resolution of client grievances for all projects Support the Compliance Officer in monitoring the compliance of Operations Provide regular reports Required Candidate profile Understanding of compliance regulations Compliance-related duties for regulations and rules issued by SEBI under KRA Regulation, UIDAI, CCA, GSTN, or the Central Government. Contact-Ankit-8104808547

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

BALA ASSOCIATES ENGINEERS CONTRACTORS is looking for SUPERVISER to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Assist in the development and integration of policies. Select and implement suitable HR technology. Help establish control systems for compliance with busines methods and HR practices. Assist in KRA- KPI, Performance Review. Accessible workspace Provident fund Retention bonus Referral bonus Accidental insurance

Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement. Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in Hindi and English and regional Language 5+ years of experience in a similar role managing a diverse team Very strong people person with excellent interpersonal skills Tech-savvy

Job Title: Team Leader International Sales Location: Hyderabad Experience: 8+ years (Minimum 3 years in team management) UK Shift 2 Way cab provided Role Overview As the Team Leader, you will be responsible for overseeing student support operations, leading a team, and ensuring exceptional service delivery to students and academic staff. Youll serve as a point of contact for students, facilitate communication between stakeholders, and support institutional goals around student engagement, progression, and retention. Key Responsibilities Team & Performance Management Lead, coach, and mentor a team of student support professionals. Conduct regular team meetings, performance reviews, and training sessions. Set clear goals, monitor KPIs, and ensure compliance with Organization Student Support & Retention Act as the primary point of contact for student queries via phone, email, and in-person. Collaborate with academic teams to facilitate smooth student experiences. Communicate assessment timelines, grades, and feedback promptly. Track student progression and support retention initiatives. Attendance & Data Management Monitor attendance records and address absenteeism with appropriate action. Generate and share regular attendance and performance reports. Ensure accurate data entry and maintenance in internal systems and CRMs. Planning & Coordination Manage weekly and daily support plans in alignment with LCCA goals. Coordinate with internal stakeholders (Relationship Manager, HR, Transitions Team) to ensure cohesive operations. Key Skills & Competencies Strong interpersonal, leadership, and communication skills. Proficient in MS Office and CRM/database systems. Excellent problem-solving and decision-making abilities. High attention to detail; strong documentation and data management. Ability to manage workload under pressure and meet deadlines. Culturally sensitive with the ability to work with a diverse student base. Preferred Experience Experience in student support or academic administration in higher education. Familiarity with financial aid and scholarship processes is a plus.

Roles and Responsibilities Manage a team of collection agents to achieve daily targets and improve customer satisfaction. Monitor agent performance, identify areas for improvement, and implement corrective actions. Ensure compliance with banking regulations, policies, and procedures related to collections process. Analyze data to track key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates. Desired Candidate Profile 1-6 years of experience in banking collection or domestic voice process background. Strong understanding of banking processes including collections process flowchart knowledge. Excellent communication skills with ability to handle high-pressure situations effectively. Proficiency in using technology-based tools for monitoring agent performance tracking KPIs etc.

We are trying to find someone that can come on board quickly. JOB RESPONSIBILITIES (Including, but not limited to:) Leading Exit process, Attrition analysis, understand industry trends and develop retention strategies Capable to manage grievance matters, change management, and all other employee-relations matters Build strong understanding of the buisness unit/vertical and lead weekly meetings with management to support on people issues Lead platforms like Townhall on streghthening 'Connect' with employees and leadership; propose corrective actions/initiatives focused on engagement Effectively lead Probation Evaluation and Performance Improvement Process (PIP) for successful closure Lead end-to-end Performance Management cycle from Goal Setting through Year End evaluation, facilitating feedback culture in the business unit/vertical Maintain Accuracy of the Data like Exit, Retention cases, PIPs etc. Manages and resolves employee relations issues. Conducts effective, thorough, and objective investigations Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention Build employee and management awareness on HR policies and interpretation in respective business unit Lead Reward & Recognition Program to create appreciating culture in the respective business unit/vertical Lead promotions and transfers in line with business rationally in partnership with management Lead various allocated HR Projects Performs other related duties as assigned REQUIRED SKILLS AND QUALIFICATIONS Preferred masters in human resources 10 plus years of high caliber HR Generalist Good Hands-on experience on HR Processes Strong Communication Skills People Management Skills Willing to work in Day/Swing Shifts Detail Oriented Positive attitude Good Time Management Skills Good Problem-Solving Skills Good understanding of market trends vis--vis People Processes Flexible -takes direction with ease Critical thinking -takes initiative -self-motivated Intermediate to advanced skills in MS Word, MS Excel, MS Outlook