1041 Kra Jobs - Page 10

The Tele Sales Team Leader will be responsible for leading, motivating, and managing a team of tele sales executives to achieve sales targets for holiday and travel packages. The role involves overseeing daily operations, monitoring performance, providing training and guidance, and ensuring excellent customer engagement to maximize revenue and conversion rates. Key Responsibilities: Lead and manage a team of tele sales executives to achieve individual and team sales targets. Monitor and evaluate team performance through regular reviews, call audits, and reports. Develop and implement sales strategies to promote domestic and international holiday packages. Handle escalated customer queries an...

Dear Candidates, We hiring for the Team leader Immediate joiners required Job location- The Work Villa , Sudarshan Building,1st Floor , 27 whites road , peters colony Royapetta , Chennai - 600014 Minimum 1 year of experience required as Team Leader in collection or recovery process Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely follow-ups on overdue payments. Develop strategies to improve collections efficiency and reduce delinquencies. Collaborate with internal stakeholders to resolve customer queries and issues. Analyze performance metrics to identify areas for improvement. Interested candid...

Recruitment & Staffing Attendance & Payroll Management Statutory Compliance Employee Relations & Welfare Training & Development Health, Safety & Environment (HSE) HR Administration HR POLICY JD/KRA/KPI MAKING BLUE COLLAR HIRING PAYROLL MANAGEMENT Required Candidate profile MUST BE OF THE MANUFACTURING INDUSTRY, MEDICAL $ SURGICAL INDUSTRY CANDIDATES CAN BE PREFERRED, CANDIDATES WHO ARE WILLING TO RELOCATE TO BIHAR. ARE WELCOME Perks and benefits SALARY + ACCOMODATION + HEALTH INSURANCE ETC

Purpose of the Job Responsibilities Deliverables (Primary KRA's) Competencies Attitude Build Genuine and Trustworthy Relationships and Teamwork (Trust & Teamwork) Communication Skill Compliance Confidentiality Customer Focused Job Stability Logical and Analytical Skill Operational Excellence Presentation skills during the interview Process Knowledge Result Oriented Stress Tolerance Strive for Results (Winning and Achievement) Suitability to Job Take Bold Action and Seek Growth (Innovation & Growth) Time Management

Key Responsibilities: Team Management: Supervise and lead a team of customer support executives handling inbound and outbound calls/emails/chats. Allocate workloads, monitor team performance, and ensure adherence to SLAs (Service Level Agreements) and TAT (Turnaround Time). Conduct daily huddles, coaching sessions, and team meetings to share updates and motivate team members. Monitor call quality and ensure adherence to company communication and compliance guidelines. Operations & Performance Management: Track key metrics such as response time, resolution rate, NPS/CSAT scores, and first call resolution. Analyze daily/weekly/monthly reports to identify performance gaps and implement correcti...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily performance, ensure adh...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. ...

Administering formulation of annual manpower planning, budgeting, optimization and rationalization that takes into consideration current and future business needs. Managing Workforce Talent Acquisition activities including Campus recruitment at all level in the Unit and support Corporate based on need basis. Ensure implementation of all HR related policies and ensuring it is being followed without any deviation. Directing preparation, distribution of written & verbal information to inform employees of benefits, compensation, and personnel policies. Reviews and monitors the payroll summary reports for accuracy and compliance to process. Supervision of statutory compliances under various laws ...

Job Summary: The Senior Associate is responsible for executing and supporting key business operations and initiatives within the [specific department]. This role involves performing advanced tasks, providing analytical insights, coordinating with cross-functional teams, and ensuring quality and efficiency in deliverables. The Senior Associate also supports the manager in driving process improvements and mentoring junior team members. Key Responsibilities: Manage day-to-day operations and ensure timely completion of assigned tasks and projects. Analyze data, prepare reports, and provide actionable insights for decision-making. Support process optimization and contribute to continuous improvem...

Role & responsibilities Responsible for the end-to-end operations delivery Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc. Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor ...

Good understanding of HR processes, recruitment, and statutory compliance .Redefining and streamlining Job Descriptions (JDs), Key Result Areas (KRAs), and Performance Measurement Systems (PMS) for all roles. Recruitment & Onboarding Required Candidate profile Policy Implementation & Compliance Employee Relations & Grievance Handling

Role & responsibilities Team Leader Life insurance Preferred candidate profile Life insurance team leader

Drive HR transformation & culture building Develop HR systems, policies, & governance Manage recruitment and manpower planning Strengthen employer branding & engagement Lead succession & leadership development Advise management on people & culture Required Candidate profile Ensure policy compliance and ISO 9001:2015 alignment Implement transparent performance management with KRAs/KPIs Lead learning, development, capability building Ensure compliant, audit-ready HR system

- The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. - The candidate should be comfortable multitasking and working cross-functionally with different business units. - The ideal candidate will have previous experience in related fields. Responsibilities: - Establish and maintain business standards for accuracy, productivity and reliability. - Manage the daily functions of the business. - Prepare annual performance review and reevaluate processes. - Ensure regulatory, compliance and legal rules are followed. - Manage budget to align with goals of business. Qualifications. - 5+ years of experience in a similar role. -...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. ...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

- The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. - The candidate should be comfortable multitasking and working cross-functionally with different business units. - The ideal candidate will have previous experience in related fields. Responsibilities: - Establish and maintain business standards for accuracy, productivity and reliability. - Manage the daily functions of the business. - Prepare annual performance review and reevaluate processes. - Ensure regulatory, compliance and legal rules are followed. - Manage budget to align with goals of business. Qualifications. - 5+ years of experience in a similar role. -...

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...

Job Duties Performance Management System (PMS) Design, implement, and continuously enhance the PMS framework. Coordinate with departments to define measurable KRAs and KPIs. Facilitate mid-year and annual appraisal cycles. Analyze data to identify performance trends and skill gaps. Generate performance dashboards and submit insights to management. Support automation of KPI tracking through Google Sheets or HRMS tools. Ensure PMS compliance and train employees on system usage. Standard Operating Procedures (SOP) Collaborate with departments to identify and document process workflows. Create standardized SOP templates and maintain version control. Review and update existing SOPs for clarity an...

Would be responsible to Drive Web Based Business Revenue for a desk managing self-trading customers Responsible to execute Auto dialler one-to-one campaigns for ensuring business deliverables Responsible for expanding Web Behavior Business approaching Web Clients to execute their investment view with the help of Technology Responsible to drive manage 12-15 dealers team size to generate Targeted revenue and balancing revenue multiples Should be able to guide and scale-up New and old Dealers to ensure team KRA achievement Responsible for achieving targets as assigned by the organization on a monthly basis Responsible for training educating, adding Revenue, Onboarding newly acquired clients Res...

Role Overview: You will be responsible for entering order confirmations in SAP and maintaining details such as price, shipping date & delivery date. Additionally, you will be checking for deviations in price and quantity by comparing order details and supplier confirmation. If everything is correct, you will attach order confirmations in SAP. Moreover, you will be informing buyers about any changes in the procurement process and keeping them updated on deviations in supplier confirmations. Building, maintaining, and managing supplier relationships will also be a key part of your role. Key Responsibilities: - Enter order confirmations in SAP and maintain details such as price, shipping date &...

Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives