806 Kra Jobs - Page 10

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Role & responsibilities : 1. To drive the Performance Management system using Spine HRMS a. Setting of KRAs b. Appraisal- Mid-term and annual 2. Managing the growth program for team Skills and aptitude gap analysis Training and Development Mentoring 3. HR Policies Regular updating in line with organizational needs Communication of Changes across the organization Overseeing compliances and adherence by the team 4. Facilitating Healthy work environment Facilitating employee motivation and job satisfaction Managing employee Rewards and Recognition programs Handling grievances and disputes with minimum noise 5. Managing Exits Desired Candidate Profile Education: Bachelor in any stream Post gradu...

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Job Description Responsible for competency skills management for own team, coaching and mentoring of team members to reach the required competency As resource manager responsible for setting of team KRA in line with departmental goals and objectives and their periodic performance evaluation. Responsible for capacity planning of team and ensuring effective development of resources for software project execution. Responsible for delivery of software products with required quality as per agreed timeline and budget in accordance with the development process. Responsible for detailed task planning for assigned projects/WPs considering interdependencies. Tracking and monitoring of status of projec...

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance

Hiring Team Lead for domestic process Location- Zirakpur Salary- 25k to 30k Exp -4+ years experience with bpo industry and must have exp as a Team Lead also Call/WhatsApp@7986969965

Develop & implement PMS, drive employee training, track performance, build skill matrix, ensure compliance, enhance productivity & support organizational growth in logistics sector

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Banking/Saler customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English / Hindi Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Skill required: Audit - Risk Management Designation: Risk and Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Time & Expense Business Operations Senior Analyst is responsible forAssis...

- Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) - Client and organizational targets. - Provide timely feedback and conduct performance review. - Identify low performers and create performance improvement plans.

Opening for Sales Manager- for Foundry Consumables Products. Handling- Speciality Chemicals,Binders, Sleeves, Fluxes, Resin, Crucibles, Ladle Bowl, Stopper Rod, & Many More Foundry Consumable Products. Required Strong reach in Casting & Foundries

Plan and conduct Kick-off Meetings, initiate Work Orders, create WBS & operational checklists. Coordinate mobilization/demobilization of resources and align with Operations & Post-Sales teams. Site-related operational expenses Required Candidate profile Manage resource requirements, logistics, and mobilization/demobilization planning. Monitor costs, assess risks, and track team performance to ensure timely project execution.

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Urgent Requirement for KYC Executive . Job Description: Must have knowledge of Demat account opening, KYC Modification, Dp Executive & KYC Co-Ordinator. Co-ordination with Clients. Must be have knowledge about C-kyc, KRA, Account opening, Demat & Trading account. E-mail Co-ordination. Experience - 0 to 5yrs Experience:- Graduate Fresher with Good English Communication also can apply. Job location- 3i-infotech Ltd. The crescent Solitaire Business Park. 3rd floor, Sakinaka Tele exchange lane, Sakinaka, Andheri East Andheri: 400072 Contact on the given number below urgently. 8652419133 ( Calling and What's app No.) Thanks & Regards, Rehman Sayyed rehman.sayyed@3i-infotechbpo.com 8652419133 ( Ca...

Hi Career Seekers, Job Title: Team Lead Collections (BPO Sector) We are currently hiring for the position of Team Lead Collections in our BPO operations. The ideal candidate must be a local resident of Bangalore with prior experience in handling collection processes. Location- Bangalore CTC- Up to 5 LPA Key Requirements: Proven experience in Field Collections is mandatory Minimum 1-2 years of experience should be documented as a Team lead into a Collection process. Strong leadership and people management skills Should be handling minimum 15-20 Field collection executives. Graduation is Mandatory. Ability to analyze reports and implement process improvements As a Team Lead, you will be respon...

POSITION SUMMARY: Team Leader Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction. JOB RESPONSIBILITIES: 1. Daily workflow management to ensure maximum capacity to the project pool 2. Ensure schedule adherence for self & team 3. Effective operations management by overcoming daily hurdles of absenteei...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

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Job description Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recomme...

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities ...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

An idle candidate should be responsible for HR policies, PMS, KRA & KPI, Training & development, HR Audit for both Head office and plants.

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Responsibilities: * Manage HR admin tasks: induction, exit formalities, contracts * Implement HR policies, attendance systems, TDS support * Drive appraisals, training, onboarding, KRAs Performance bonus