231 Kpis Jobs - Page 3

ETS is a global education and talent solutions organization dedicated to enabling lifelong learners to be future-ready. We specialize in advancing the science of measurement to establish the benchmarks for fair and valid skill assessment. Our mission is to promote skill proficiency, facilitate upward mobility, and create more opportunities for individuals worldwide. For over 70 years, we have been at the forefront of developing products and services grounded in extensive research and a firm belief in the transformative power of learning. Our diverse portfolio includes some of the world's most reputable assessments such as the TOEFL, TOEIC, GRE, and the Praxis family of assessments. Additionally, we drive innovation through research and development activities that push the boundaries of learning and measurement. Our educational measurement solutions and research efforts are pivotal in shaping new methodologies and tools, engaging in crucial dialogues with education policymakers, and addressing pressing issues with viable solutions. Our ultimate goal is to foster an inclusive world where all learners can enhance their lives through education. As part of our team, your primary responsibilities will include overseeing Remote Proctoring Services, which involves various key tasks: - Conducting regular assessments of remote proctors" performance based on predefined criteria and metrics. - Ensuring that remote proctors comply with company policies, procedures, and best practices. - Providing feedback and training recommendations to the management team based on performance evaluations. - Generating detailed reports on proctor performance, highlighting strengths, areas for improvement, and trends. - Monitoring approximately 5-7% of proctored sessions for compliance. - Collaborating with the training and development team to update materials and protocols according to assessment findings. - Identifying opportunities for process enhancements and contributing to the development of new evaluation methods. - Upholding ethical standards and adhering to relevant laws and regulations applicable to your role. To excel in this position, you should possess the following knowledge and skills: - Strong analytical and observational abilities. - Excellent written and verbal communication skills in English. - Capability to provide constructive feedback and support improvement initiatives. - High ethical standards and integrity in all actions. - Ability to handle sensitive information with utmost confidentiality. - Proficiency in providing regular status updates on daily operations and a comprehensive understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).,

The Lead Product Manager - Conversational AI at IDFC First Bank plays a crucial role in developing and expanding AI-powered solutions to elevate customer experience, streamline processes, and drive decision-making efficiency within the realm of banking products. Working closely with a diverse team including data scientists, AI engineers, digital banking specialists, and compliance professionals, you will lead the charge in crafting AI-driven tools such as personalized services, conversational banking interfaces, and risk assessment mechanisms. Your responsibilities will include shaping the roadmap for Conversational AI in the digital banking sphere, with a focus on enhancing customer interaction, fortifying fraud prevention measures, and optimizing operational workflows. By collaborating with AI/ML experts, data analysts, and business units, you will oversee the implementation of AI-based innovations like chatbots, predictive analytics, and intelligent financial advisors. Furthermore, you will spearhead the development of AI-infused credit risk evaluation models to bolster loan underwriting processes, while also liaising with regulatory and compliance teams to ensure that these models adhere to banking standards and ethical AI guidelines. Defining key performance indicators (KPIs) for assessing AI adoption rates, accuracy levels, and customer-centric impacts will be a crucial aspect of your role, alongside managing multifaceted teams to seamlessly transition AI features from testing phases to full-fledged production environments. Staying abreast of the latest trends in AI within the fintech and banking sectors, you will leverage industry best practices to drive scalable AI deployment strategies that align with organizational goals and industry benchmarks. Education Qualifications: - Bachelor's degree in any relevant field - Post-graduation in any discipline Experience: - 7 to 10 years of relevant experience in the field,

As an IT Service Management (ITSM) Manager, you will play a crucial role in defining and implementing strategies, frameworks, and processes to ensure the efficient and effective delivery of IT services within our organization. Your strong leadership skills, technical expertise in ITSM frameworks, and ability to drive transformational change and innovation will be key to your success in this role. Your responsibilities will include developing and executing strategies, policies, and procedures aligned with industry best practices such as the ITIL framework to optimize IT service delivery and support business objectives. You will lead and manage a team of professionals, overseeing tool configuration and ensuring alignment with organizational goals. Monitoring key performance indicators (KPIs), metrics, and benchmarks will be essential for assessing ITSM performance and driving continuous service improvement initiatives. Collaboration with IT leadership, stakeholders, and business units will be necessary to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. You will drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Your role will also involve leading the implementation and optimization of ITSM tools such as ServiceNow to automate workflows, streamline processes, and enhance the end-user experience. Providing strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards will be crucial for driving innovation, cost-effective solutions, and competitive advantage. Managing vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations will also fall under your responsibilities. Additionally, you will develop and manage resource allocation and staffing plans to support current and future operational needs. Your ability to prepare and present reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives will be essential. Leading best practices within the Managed Services, focusing on continuous training and development of operations teams, and contributing to the development of Governance Services IP will be part of your role. To be successful in this position, you should hold a Bachelor's degree in information technology, Computer Science, Business Administration, or a related field, with a Master's degree being preferred. You should have at least 8 years of experience in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies in complex organizational environments. Strong technical expertise in ITSM frameworks like ITIL and COBIT, as well as experience with ITSM tools and technologies, will be required. Excellent leadership, interpersonal, and communication skills, along with strong analytical and problem-solving abilities, will be crucial for success in this role. Having an ITIL Expert certification or higher-level ITIL certifications will be preferred. You should also have a proven track record of successfully leading ITSM programs, initiatives, and projects. Being well-versed in MS Office tools and the Internet, having good time management skills, and the ability to work under pressure while meeting deadlines are essential requirements for this role. You should be self-motivated, able to work independently with limited supervision, flexible on timings, and willing to work in an unstructured environment. Familiarity with the tools, concepts, and methodologies of quality management will also be beneficial for this position.,

You will be working closely with the leadership team to combine strategy and execution effectively, demonstrating a strong bias for action. Your role will involve leading and managing multiple projects, overseeing cross-team stakeholder relationships, and efficiently managing tasks. You will play a crucial role in driving growth by analyzing demand, market intelligence, and supply inputs to develop a pricing strategy and facilitate supply handshakes. Monitoring demand and supply outputs to provide valuable insights to category owners will be a key responsibility. Additionally, you will be responsible for creating SOPs, owning KPIs, and leading performance improvement initiatives within the organization. Developing performance metrics and strategies to drive growth and providing inputs for the category charter will also be part of your role. The ideal candidate should have an MBA/Bachelor's Degree from Tier-1 colleges and a minimum of 2 years of experience in management consulting, high growth startups, or early-stage startups. You should possess strong analytical skills, be highly data-oriented, and have hands-on experience with analytics tools. An understanding of SQL would be an added advantage. Experience in operations, sales management, or growth teams will be preferred. In terms of personality, you should have a problem-solving mindset, taking ownership of challenges and driving solutions effectively. The ability to thrive in a fast-paced environment, manage stakeholders from various teams, and communicate effectively (both written and verbal) is essential. You should be self-driven and have a strong determination to deliver results. Collaboration with stakeholders across different functions and geographies will be a key aspect of this role. Please note that this role requires working strictly 6 days a week (Monday-Saturday) from the office itself.,

As a Scrum Master at Academian, you will be responsible for driving Agile product delivery and championing Agile and Lean methodologies such as Scrum, Kanban, and SAFe. With 5-10 years of proven experience, preferably with large teams, you will establish, drive, and execute Agile change and risk management strategies. Your role will involve coaching and mentoring team members on Agile methodologies and best practices to foster a culture of continuous improvement. You will support the team in identifying and addressing impediments and bottlenecks, as well as driving the adoption, implementation, and monitoring of key KPIs for value delivery efficiencies. Utilizing tools like Jira, Confluence, and Trello, you will lead process improvements and have expertise in backlog management. An Agile certification like CSM, PSM, or PMI-ACP would be beneficial for this role. In addition, you should have experience leading a team of at least 10 members to ensure successful delivery. Good communication skills are essential, and the ability to work from the Pune Office is desirable. Immediate availability is preferred for this position. Academian offers a range of employee benefits, including health insurance for employees, spouses, children, and parents, GPA, hybrid working options, and compliance with PF and Gratuity regulations. Academian is a subsidiary of Intraedge Inc., focusing on service, product, and learning development in the education sector with a current team size of over 280 members and plans to expand to 500 in the next 3 years. The company aims to create a platform for multiple publishers to offer a variety of courses, topics, and assessments for schools and students in the digital marketplace. For more information, visit our website at www.academian.com.,

You will be joining a reputed Group of Companies with a presence in UK, Africa, Middle East & India across various sectors including Oil & Gas, Food, Agri Commodities, Transport and Logistics, Tiles, Mining, Printing & Packaging, and Hospitality. As the Continuous Improvement Manager for Lagata Group in Lagos, Nigeria, your primary responsibility will be to develop and implement a strategic plan for Continuous Improvement (CI) initiatives within the group. This involves understanding business objectives, identifying improvement opportunities, and setting goals and targets. Your main duties will include analyzing existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement. You will plan, coordinate, and execute improvement projects from start to finish by defining project scopes, setting timelines, allocating resources, and monitoring progress to ensure projects are completed on time and within budget. In addition, you will lead change initiatives by effectively communicating the need for improvement, gaining buy-in from stakeholders, and managing resistance to change. You will establish metrics and key performance indicators (KPIs) to measure the effectiveness of improvement initiatives, collaborate with employees at all levels to foster a culture of continuous improvement, and apply methodologies such as Lean Six Sigma, Kaizen, or Agile to drive improvement initiatives. To be successful in this role, you should demonstrate practical implementation of TPM/5s/Kaizen/Six Sigma/CI/RCA projects involving multiple stakeholders. You should take initiatives for process improvements and demonstrate potential savings through specific CI/Six Sigma projects. Expertise in problem-solving methodologies like Why-Why analysis, Fish-bone diagram, 8D problem-solving methodology, Lean manufacturing, Value stream mapping, Kaizen methodology, TPM, Six Sigma methodology, etc., will be highly beneficial. Any training & development certification attained or suitable experience in the above methodologies will be considered advantageous for this position.,

The Executive Director is the key management leader of the organization, responsible for overseeing administration, programs, and strategic planning. You will report directly to the Directors and lead day-to-day operations, including budgeting, staffing, and compliance. Managing and developing senior staff to ensure a productive work environment is a crucial part of your role. Monitoring and evaluating program effectiveness, overseeing client relationships, and leading strategic partnerships are essential duties. Developing sales and marketing strategies, managing various departments, and ensuring the quality and timely completion of software projects are key responsibilities. You will also define KPIs, track progress, and have experience working with international clients. Your familiarity with SaaS, Cloud Solutions, Mobile App Development, and Web Platforms will be valuable. Having a strong network in the tech and software development ecosystem is advantageous. Traveling domestically and internationally for client meetings, partnerships, and conferences is required. Acting as the face of the company during external engagements and public speaking opportunities is part of the role. This is a full-time, permanent position with benefits such as cell phone reimbursement and a performance bonus. You may be required to work day shifts or rotational shifts, with the work location being in person.,

As the HR Head at Hundo, a digital-first food delivery and takeaway pizza brand, your role will involve leading and shaping the full HR function across all verticals, including central kitchen teams, delivery outlets, and office staff. Your contribution will be crucial in building a strong talent pipeline, ensuring compliance, driving performance, and fostering a positive culture that aligns with the business goals of Hundo. Your key responsibilities will include: 1. Strategic HR Leadership: - Developing and implementing HR strategies that are in line with the business goals. - Providing strategic advice to the leadership team on organizational structure, people management, and HR best practices. 2. Talent Acquisition & Workforce Planning: - Leading end-to-end recruitment for various teams within the organization. - Establishing a strong employer brand to attract top talent in the hospitality sector. - Planning the workforce according to operational needs and managing headcount cost-effectively. 3. Employee Engagement & Culture: - Cultivating a positive work culture based on performance, respect, and integrity. - Initiating and overseeing employee engagement programs, grievance redressal forums, and team-building initiatives. 4. Performance Management & Learning: - Implementing structured appraisal systems, KPIs, and growth plans for all departments. - Identifying training needs and executing learning and development programs for operations and leadership teams. 5. Compensation, Benefits & Compliance: - Ensuring competitive, fair, and compliant compensation structures. - Maintaining up-to-date HR policies in accordance with labor laws and industry norms. 6. Operational HR & SOPs: - Standardizing HR SOPs across various departments and locations. - Supporting manpower planning, shift rotations, attendance tracking, and leave policies. Qualifications & Requirements: - Bachelor's/Master's degree in Human Resources, Business Administration, or a related field. - 8-12 years of HR experience, with a minimum of 4 years in the hospitality/QSR/hotel industry. - Strong knowledge of Indian labor laws, F&B HR operations, and compliance frameworks. - Proven leadership skills with hands-on experience in hiring, retention, and people development. - Proficiency in HR software/HRMS tools and modern HR practices. - Excellent interpersonal, problem-solving, and communication skills. - Ability to thrive in fast-paced, multi-unit environments and field operations. Preferred Industry Background: - Cloud Kitchens - QSR (Quick Service Restaurants) - Hotel Chains - Food Delivery/Restaurant Chains - Hospitality Tech Startups Why Join Us - Be part of a rapidly growing, modern hospitality company in Mumbai. - Autonomy to build and lead HR with impact. - Dynamic culture with young leadership and exciting expansion plans. Apply at - contact@hundopizza.com,

As an Incident Management Team Lead, you will be responsible for overseeing the daily operations of the technical support team and actively participating as a team member. You will work in a 24/7 rotational shift environment to ensure seamless operations. Your key responsibilities will include overseeing the day-to-day activities of the Incident Management Team, driving customer satisfaction through effective support, mentoring and providing guidance to team members, handling technical escalations, tracking team SLAs and workflows, and providing support to both internal and external customers. You will also collaborate closely with Tier 3 and product managers to address escalated issues and contribute to the on-boarding process of new team members. To excel in this role, you should hold a BS degree in Information Technology, Computer Science, or a related field, along with proven experience in enterprise technical support and product support. Your strong leadership, communication, problem-solving, and analytical skills will be essential in investigating and resolving customer support tickets efficiently. Previous experience in managing customer-focused teams and creating a supportive team culture will be advantageous. You will play a crucial role in creating and monitoring team KPIs, ensuring timely resolution of customer inquiries, providing feedback on resolved issues, and implementing preventive measures to minimize customer faults. Your ability to multitask effectively under pressure and create relevant support materials for the team will be key to your success in this role.,

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and overseeing the implementation of the service management platform. In this global leadership role, you will collaborate with key stakeholders across various locations, requiring up to 20% travel. To excel in this position, you should hold a graduate degree in IT/technology or a related field, possess significant experience in IT service management frameworks such as ITIL v3 and ITIL v4, and have a deep understanding of ITSM tooling, especially ServiceNow. Additionally, you should have a minimum of 10 years of relevant work experience, including experience in managing global service desk operations and leading IT teams. You should demonstrate a hands-on attitude, strong technical knowledge, and the ability to drive change collaboratively on a global scale. Your success in this role will depend on your ability to inspire and motivate diverse teams, prioritize service excellence, and foster a culture of continuous improvement and learning. Furthermore, you should possess excellent communication skills, the capacity to build internal and external partnerships, and a passion for user-centric technology and innovation. At Barry Callebaut, we are committed to Diversity & Inclusion, and we value individuals who can contribute to their full potential while upholding high ethical standards in all decisions and actions. Join us in our mission to lead the digital revolution in the chocolate industry and make a significant impact on the future of BC Digital. #oneBC - Diverse People, Sustainable Growth.,

As a Customer Service Manager at our company, you will be responsible for building a strong customer relationship management strategy to ensure customer satisfaction. You will manage and monitor daily order assignments through the customer service team and coordinate activities with all other functions of the department. One of your key tasks will be establishing and monitoring service KPIs, as well as monitoring and analyzing results to implement changes accordingly. Your role will involve achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. You will also be responsible for implementing production, productivity, quality, and customer-service standards, identifying customer service trends, and determining system improvements. Improving customer service quality results by studying, evaluating, and redesigning processes, as well as establishing and communicating service metrics and monitoring and analyzing results will be crucial aspects of your job. Additionally, you will work towards maximizing customer operational performance by providing help desk resources and technical advice. To excel in this role, you should possess a Bachelor's degree or equivalent work experience with at least 4 years of related industry experience. Being customer-centric, extremely patient, and having experience in using customer support tools, procedures, processes, and metrics are essential skills. Excellent customer relationship and communication skills, along with the ability to professionally manage and triage customer support incidents and escalations, are also required. Good time-management skills, the ability to multitask, and being a critical-thinker and problem-solver are qualities that we value in our team members. If you are a team player with 4-8 years of experience and are located in Indore, we encourage you to apply for this position and join our dynamic team.,

The Head of CRM lead CRM function, focusing on deliver customer exp through out the pre-sales, post-sales, possession lifecycle. The role involve strategizing, streamlining processes, improving customer satisfaction, managing the CRM team,leveraging Required Candidate profile work on CRM tools like Salesforce, Zoho, etc. Ability to work with accounts & finance team for RERA & DTCP reports 10–15 years of experience in CRM role, with at least 3–5 yrs in a leadership

The role of Global Head Operations in Chat Support based in Jabalpur, Madhya Pradesh, requires a minimum of 8 years of experience in BPO/KPO, with at least 5 years in a leadership position. As the Global Head Operations, you will be responsible for managing daily floor operations, mentoring managers, ensuring compliance with SLAs, and driving team performance in a fast-paced BPO/KPO environment. Your key responsibilities will include overseeing daily chat support operations, leading and coaching team managers, ensuring SLAs, quality, and productivity goals are met, handling escalations and supporting complex queries, analyzing performance reports to drive improvements, and fostering a high-performance, accountable team culture. To excel in this role, you should have a strong understanding of KPIs, SLAs, and customer service, along with excellent communication, decision-making, and team management skills. Additionally, experience with chat tools and live monitoring systems will be advantageous. If you are a results-driven professional with a proven track record in BPO/KPO operations and leadership, this opportunity offers a competitive salary based on industry standards and a chance to lead and drive the success of our chat support teams in a dynamic and challenging environment.,

As a Senior Marketing Analyst at EbizON, you will be an integral part of our team in the Dehradun office. With your 3 years of experience in marketing analysis or related digital marketing roles, you will play a vital role in our multi-channel demand generation marketing strategies. Your strong command of written English and excellent communication skills will be essential as you collaborate with agency partners to refine audience segmentation and targeting strategies. In addition, your expertise in digital marketing channels such as SEO, SEM, email, social media, and content marketing will be invaluable in developing and maintaining dashboards tracking key metrics and KPIs. You will hold a bachelor's degree in marketing, business, or a quantitative field, bringing a solid foundation to your role. At EbizON, we value integrity, creativity, innovation, mindfulness, and teamwork. Our international team, with experience across Fortune companies, e-commerce brands, technology SaaS companies, and VC-funded startups, fosters a fun and friendly work culture that encourages personal and professional growth. As an equal opportunity employer, EbizON is committed to providing a work environment where all employees are valued and respected, regardless of race or other prohibited characteristics. You will enjoy flexible working hours, enabling you to thrive both professionally and personally. With a focus on global client exposure, you will have the opportunity to work closely with clients from around the world, utilizing tools such as Microsoft Teams, Zoom, and other video conferencing platforms. At EbizON, we believe in celebrating our team's successes and fostering a sense of community through annual retreats, quarterly town halls, and festive celebrations. Join us in our mission to make life better for people by providing peace of mind through our innovative technology products and demand generation marketing strategies.,

As an Associate Product Manager at our company, you will play a crucial role in managing the product lifecycle, from conceptualization through development to launch and beyond. Your primary responsibility will involve collaborating with designers, engineers, and stakeholders to deliver high-quality features that cater to user needs and drive business success. You will be expected to write clear product requirement documents (PRDs) and user stories, ensuring that all team members are aligned on the product vision and goals. By analyzing user behavior and feedback, you will identify areas for improvement and contribute to enhancing the overall user experience. Additionally, you will assist in tracking product performance using analytics tools and user feedback, enabling data-driven decision-making throughout the product development process. Participating in user interviews, testing sessions, and quality assurance (QA) cycles will be an integral part of your role, allowing you to gain valuable insights into user preferences and behaviors. Your academic background in Engineering, Business, Design, or a related field, combined with strong communication and collaboration skills, will be essential for success in this position. An analytical mindset with a solid understanding of metrics and key performance indicators (KPIs) will further support your ability to make informed product decisions. While a basic understanding of product management principles and agile methodologies is required, a passion for creating exceptional user experiences is highly valued. Familiarity with tools such as Notion, Figma, or Mixpanel would be advantageous, though not mandatory. Furthermore, any prior internship or project experience in product or tech-related roles, as well as proficiency in wireframing or writing PRDs, will be considered beneficial. This is a full-time position with a day shift schedule, and the work location is in person. Join our dynamic product team and contribute to the development of user-centric products that address real-world problems and deliver tangible business outcomes.,

You are a dynamic Manager/Senior Manager for MIS and Analytics responsible for leading data-driven decision-making efforts in the organization. Your role involves overseeing a team of analysts to collect, analyze, and interpret data from various sources, translating insights into actionable recommendations to drive the business forward. Your expertise in data analytics and strong leadership skills are crucial for guiding the company towards its strategic objectives. Your key responsibilities include leading the data analysts team by providing guidance, mentorship, and support in their daily activities. You will design and implement an analytics strategy aligned with the company's business goals, collecting, analyzing, and interpreting data from multiple sources to identify trends and opportunities. Specifically, you will gather and analyze financial data to assess revenue, cost, and EBITDA by various business metrics. You will deliver profitability analyses and insights to Senior Management, collaborate cross-functionally to define KPIs, and provide actionable insights to stakeholders to support data-driven decisions and business growth. Additionally, you will identify areas for automation, stay updated on industry trends in analytics tools, lead data governance initiatives, and partner with IT teams to optimize data infrastructure. You will communicate complex findings to technical and non-technical stakeholders through presentations, reports, and visualizations, promoting a culture of data-driven decision-making across the organization. To qualify for this role, you should have a Bachelor's degree in Business Management, Data Analytics, or related field (Master's degree preferred), along with 8-10 years of experience in analytics or a related field, including at least 5 years in a leadership role. You must have a strong track record in delivering impactful insights, experience in formulating and executing analytics strategies, and solid understanding of data governance principles. Exceptional people and stakeholder management skills, familiarity with data visualization tools, experience with large datasets and statistical analysis techniques, and relevant certifications in analytics tools are advantageous.,

As a Business Intelligence (BI) Developer, your primary responsibility will involve developing a BI framework and an implementation roadmap to deploy BI solutions across various functions to meet organizational requirements. You will collaborate with functional and business stakeholders to gather and understand their requirements, design scalable reports, visualizations, and interactive dashboards to provide actionable insights and support data-driven decision-making. Your role will also entail handling ad-hoc requests for data analysis and visualization, assisting stakeholders in identifying patterns, generating meaningful insights, and facilitating data-driven decision-making. In addition, you will be involved in developing data standards, data archiving procedures, performing data analysis and profiling using SQL to identify data quality issues, and recommending solutions to stakeholders. You will also be responsible for identifying opportunities for automation, quality improvement, streamlining, and standardization in data gathering, reporting, and insights generation. Moreover, you will assess system performance and provide recommendations for hardware, software, and data management/storage improvements. Furthermore, you will collaborate with third-party vendors to ensure a smooth handover-takeover of existing BI systems or Manufacturing Execution Systems (MES). You will act as the super user for MES and provide first-level support for internal user queries. Your role will also involve creating and optimizing data models, data connections, and transformations to ensure accurate and efficient data analysis, visualization, and reporting. Additionally, you will develop Excel-based tools and utilities to support data gathering and problem-solving, utilizing VBA to automate and error-proof them as much as possible. Working with cross-functional teams, you will define Key Performance Indicators (KPIs), set performance baselines, and ensure the availability of real-time insights through live dashboards and regular reports. You will also design, develop, and modify data infrastructure to accelerate data analysis and reporting processes. Moreover, as a BI Developer, you will lead Artificial Intelligence (AI) and Machine Learning (ML) implementation projects to deliver AI-powered insights. You will be responsible for developing and maintaining standards of operation for handling and archiving data, as well as overseeing the integration of new technologies and initiatives into data standards and structures. Additionally, you will participate in evaluating the design, selection, and implementation of database changes by aligning them with business requirements and design documents and ensuring data/information security across global teams and third parties. Your Profile: - Qualification: STEM graduate with a degree in Computer Science Engineering. - Certification in BI-Analytics is desirable. - Proficiency in Microsoft Excel, VBA, automation, SQL, Power BI, Tableau, and SAP Analytics Cloud (preferred but not mandatory), Data modeling, Statistical Analysis, Data analysis, data Visualization, with a good understanding of advanced analytics (AI/ML, desirable). - 5-8 years of experience in data analytics with demonstrated expertise in Power BI. - Desired experience in SAP Analytics Cloud.,

We are looking for a highly analytical and detail-oriented Vendor Management Analyst to join our team. In this role, you will play a crucial part in evaluating vendor performance, ensuring compliance, and optimizing supplier relationships through data-driven insights. The ideal candidate will have a strong background in analytics, reporting, and vendor management. Your responsibilities will include building scalable dashboards, generating actionable insights, and driving continuous improvement across our supplier ecosystem. As a Vendor Management Analyst, you will be responsible for developing, maintaining, and enhancing vendor performance dashboards and KPIs using tools such as Power BI, Tableau, or Excel. You will create and automate recurring reports to track vendor performance metrics, compliance, spend analysis, risk scoring, and SLA adherence. Analyzing vendor data to identify trends, opportunities for cost reduction, performance improvement, and risk mitigation will be a key aspect of your role. Additionally, you will collaborate with internal stakeholders to assess vendor performance, assist in vendor reviews and QBRs, and maintain vendor master data in compliance with governance policies. To be successful in this role, you should hold a Bachelor's degree in Business, Finance, Supply Chain, Data Analytics, or a related field and have at least 3 years of experience in vendor management, procurement analytics, or a similar role. Proficiency with analytics/reporting tools such as Excel (advanced), Power BI, Tableau, or similar is required. Strong SQL skills and experience working with large datasets will be essential. You should also have the proven ability to derive insights from complex data and communicate them clearly to stakeholders. Preferred qualifications include experience with ERP systems, knowledge of procurement and vendor management best practices, familiarity with risk management frameworks and contract compliance, and experience in a regulated industry (e.g., healthcare, finance, insurance). Key competencies for this role include strong analytical and problem-solving skills, high attention to detail and data accuracy, effective communication and presentation skills, cross-functional collaboration, stakeholder management, and the ability to work independently while managing multiple priorities. Join us at Vitech! We offer a supportive and inclusive environment where you can grow as a leader while helping shape the future of our organization. If you are ready to make a real impact in fintech and join a forward-thinking team that values collaboration, innovation, and continuous improvement, apply today and be part of our journey to drive transformative change!,

You have a unique opportunity to join our team as a Business Leader with over 10 years of experience in the Strategic Alliance space. In this role, you will be responsible for driving revenue streams from system integrator software products and reselling businesses. Your primary focus will be on operationalizing revenue streams, expanding portfolios, and forming demand-side partnerships in multiple geographies, particularly in the APAC market. As a successful candidate, you should possess a Bachelor's degree in Engineering and an MBA/PGDM or an equivalent combination of education and experience. You must demonstrate a proven track record of building business cases for adding new portfolios and expanding into new geographies. Your ability to execute approved business cases by setting up efficient teams and integrating them with operational teams will be crucial. Your responsibilities will include creating and executing go-to-market strategies for software tools and applications markets, specifically within Atlassian, Monday.com, AWS, and DevOps & Cloud technologies. You will be tasked with identifying, initiating, negotiating, and closing services partnerships and alliances with other IT service companies to drive mutual vision alignment and revenue growth. Moreover, your role will involve exploring potential business segments and geographies, identifying upsell opportunities, and working closely with internal stakeholders to achieve strategic alignment with key third-party partners. You should have experience in managing high-volume, low-margin businesses in competitive markets and be capable of setting up and managing end-to-end ownership for reselling businesses. Additionally, you will be expected to develop negotiating strategies, manage working capital, allocate budgets, and improve decision-making tools for the sales team. Your ability to build compelling value propositions, acquire new system integrator partnerships, and manage existing relationships will be essential for success in this role. To excel in this position, you should have strong verbal and written communication skills, a results-oriented mindset, and the ability to build working relationships across functions and organizations. Experience in selling to various verticals such as Financial Services, Hi-tech, Retail, and CPG Manufacturing will be advantageous. If you are a proactive and driven professional with a growth mindset and a passion for business expansion, we encourage you to apply for this full-time, permanent position. Are you ready to take on the challenge and drive strategic alliances to new heights ,

As the Manager of Global Product Commercialization, you will be responsible for leading the product sales and expansion function for Operational Reports. You will be in charge of the Sales P&L of one of the 5 regions, while also overseeing a team of ACS resources. Your key activities will include developing the Sales Pipeline, exploring new short-term and long-term white-space opportunities, identifying new use cases tied to customer pain points, engaging customers to demonstrate product value, and gathering customer feedback to influence product roadmaps. You will collaborate closely with other members of the Global Product Management team to ensure that product commercialization plans align with the product roadmap. Your role will involve leading a large ACS team to ensure the successful commercialization of products, maximizing customer value and revenue. You will be tasked with identifying new white spaces of growth, pursuing strategic product partnerships both internally and externally to accelerate time to market for revenue growth opportunities, and exploring pricing strategies that enable sales with clear value quantification while supporting sustainable revenue growth. Monitoring and analyzing product adoption and usage trends, developing comprehensive approaches to engage customers in partnership with regional teams, and establishing KPIs to track commercialization success will also be part of your responsibilities. You will need to build market/customer-specific commercial constructs beyond the standard go-to-market to cater to customer needs, develop customer value narratives based on product value propositions and customer case studies, partner with regional teams to create sales training materials, and conduct trainings. Building strong working relationships with a diverse group of internal and external stakeholders to achieve commercialization goals is crucial. To excel in this role, you should possess a strong customer focus and commercial mindset. Experience in commercializing APIs and AI-based products is highly preferred. You must demonstrate a proven ability to define and execute bold, forward-looking product strategies that drive business transformation. An analytical, solutions-oriented skillset with the ability to drive customer sales, a strategic mindset to solve complex and ambiguous problems, a track record of collaborating in cross-functional teams, and strong organizational skills to manage multiple and competing priorities are essential. A Bachelor's degree in business or relevant experience is required, and an MBA is a plus. Extensive experience in strategy consulting or product commercialization, as well as strong communication and influencing skills to work effectively with internal and external stakeholders, are also key attributes for success in this role.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for a dynamic business analyst with a passion for sustainability for digital transformation initiatives. The ideal candidate will be adept in Agile and Scrum frameworks and have substantial experience in implementing web/cloud and SharePoint applications in Sustainability ESG project / products. Your role will be to effectively manage projects that leverage digital technologies to enhance our ESG / Sustainability impact and reporting. **Key Responsibilities:** - Collaborate with ESG subject matter experts and stakeholders to identify and document business needs, transform them into technical requirements, and define digital project objectives. - Conduct comprehensive analysis on existing ESG practices to uncover digitalization opportunities that drive efficiency, transparency, and compliance. - Own the Agile project management process, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and user story creation and prioritization. - Lead the selection and implementation of web/cloud-based solutions and SharePoint applications to enhance ESG strategy execution and reporting capabilities. - Serve as the primary interface between ESG teams, IT specialists, and external vendors to ensure the successful integration and alignment of digital platforms. - Develop business cases that present the justification, expected benefits, and cost analysis for proposed digital transformation projects in the ESG domain. - Perform system testing and facilitate user acceptance testing (UAT) to ensure that digital applications meet high-quality standards and business expectations. - Create business cases, value delivery and identify the ROI and realized benefits. - Create and manage detailed project plans, track project performance, identify and resolve issues, and ensure timely delivery of project milestones. - Deliver engaging training sessions and create comprehensive documentation for end-users to facilitate the adoption of new technologies and processes. - Establish KPIs to measure the effectiveness of digital solutions and contribution to ESG goals. - Advocate for Agile best practices and contribute to the continual improvement of project management methodologies. **Qualifications:** - Bachelor's degree in Business, Environmental Science, Information Technology, or a related field. - At least 5 years of experience in a business analyst role with a strong portfolio of digital transformation projects, ideally within the ESG Sustainability domain. - Expertise in Agile and Scrum methodologies, with proven experience in managing complex, cross-functional projects in fast-paced environments. - In-depth experience with implementing and managing web/cloud-based applications and SharePoint solutions relevant to ESG Sustainability initiatives. - Strong analytical skills with the ability to interpret complex data related to sustainability, social impact, and governance issues. - Exceptionally organized with an ability to manage multiple projects and priorities effectively. - Outstanding communication and interpersonal skills, capable of engaging with diverse groups and facilitating group discussions. - Familiarity with ESG frameworks, standards, and global reporting requirements is a significant advantage. - Certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI-ACP, or equivalent Agile qualifications are highly valued.,

As the Plant Quality Manager, you will report directly to the General Manager of Plant Operations. Your primary responsibility will be to lead the plant quality teams and implement a unified Quality Vision & Strategy. It will be your duty to improve quality assurance and control systems, ensuring full compliance with industry standards and regulations. In order to foster a zero-defect culture, you will be required to implement Six Sigma and TQM practices to enhance product quality and ensure manufacturing excellence. Your role will also involve ensuring strict adherence to specific quality and compliance requirements, including material traceability, certification, and audit practices. Collaboration with R&D, Production, and Sales teams will be essential to embed quality at every stage of the product lifecycle. You will be responsible for leading both internal and external audits, as well as interfacing with key customers on quality-related issues and resolutions. Furthermore, you will play a key role in developing KPIs and dashboards for real-time quality monitoring and executive reporting. Your expertise will be crucial in championing customer complaint resolution, conducting root cause analysis (RCA), and implementing CAPA (Corrective and Preventive Actions) as necessary. Collaboration with leadership on supply chain, vendor quality assurance, and new product introduction (NPI) quality metrics will also be part of your responsibilities. In addition, you will define and implement end-to-end quality systems, policies, and SOPs across sourcing, processing centers, warehousing, and delivery operations. Your contributions will be instrumental in driving continuous improvement and ensuring top-notch quality standards across the board.,

As a dynamic and strategic Project Manager, you will have the exciting opportunity to lead our cross-functional Innovation Team at Timesworld. Your primary focus will be on discovering, validating, and delivering cutting-edge technologies and solutions that align with our mission to stay ahead of the curve. You will play a crucial role in managing experimental projects, fostering a culture of rapid prototyping, and bringing bold ideas to life. Your key responsibilities will include leading the end-to-end planning and execution of innovation-driven projects, collaborating closely with internal stakeholders such as data scientists, developers, designers, and product leads to transform ideas into viable prototypes and MVPs. You will be tasked with establishing clear goals, timelines, and success metrics for innovation initiatives, conducting market and trend research, and identifying emerging technologies and business opportunities. In this role, you will promote agile methodologies, rapid iteration, and lean experimentation while ensuring a balance between exploration and delivery to meet real-world business needs and timelines. You will facilitate brainstorming sessions, design sprints, and innovation workshops, track performance metrics, risks, budgets, and resource allocations, and act as the communication bridge between executive leadership and technical teams. To excel in this position, you should possess 13+ years of overall IT experience, with at least 4-6 years in Project Management. A strong understanding of emerging technologies such as AI/ML, automation, IoT, cloud platforms, and digital transformation trends is essential. You must demonstrate the ability to navigate ambiguity, explore hypotheses, and drive validation through experimentation, while effectively balancing innovation with deliverables, timelines, and business priorities. Familiarity with KPIs, OKRs, and other goal-setting frameworks is required, along with experience using project management tools like Jira. A presentable personality with excellent communication skills is crucial for this role. PMP certification is a must, and proficiency in project management tools is expected. If you are passionate about fostering a culture of creativity, experimentation, and continuous improvement, and if you thrive in a fast-paced, innovative environment, we invite you to apply for this challenging and rewarding opportunity as a Project Manager with Timesworld.,

As an experienced Application Security Manager, you will play a crucial role in leading our security initiatives to ensure the integrity, confidentiality, and availability of our systems and data. Your responsibilities will involve integrating security tools, standards, and processes into the product life cycle (PLC), training developers and QA personnel on security knowledge, supporting application security tool deployments, and managing periodic penetration testing exercises. You will be tasked with creating, integrating, and managing threat modeling processes/practices, following SSDLC and application framework, as well as managing secure configuration/hardening guidelines and compliance. Additionally, you will need to create and manage application security KPIs, KRIs compliance reports, and dashboards. Your role will also require hands-on experience with tools and processes related to SAST, DAST, API Security, and Threat Modelling. Furthermore, you will oversee Infosec functions by coordinating with various stakeholders such as the App Team, Vendors, Auditors, and Regulators. It is essential to have knowledge of best practices like OWASP, Microsoft SDL, SANS, NIST, as well as experience with cloud environments (AWS) and WAF (Imperva, Akamai). Knowledge of Network and Data Security is considered a plus. In terms of qualifications and experience, we are looking for candidates with 8-10 years of hands-on experience in application security. A strong understanding of application security best practices, frameworks, and security technologies is required. Proven experience in managing VA, PT, Code review, SAST, DAST, SSDLC, Threat Modelling, and Audit processes is essential. Familiarity with regulatory requirements and compliance standards, such as RBI and SEBI, is beneficial. Excellent communication, interpersonal, analytical, and problem-solving skills are important for this role. A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field is required, while a Master's degree or relevant certifications are preferred.,

As the Vice President of Account Management, you will play a crucial role in leading and expanding the Account Management team, overseeing relationships with high-value brands, ensuring successful delivery of campaigns, and boosting revenue through upsells and client satisfaction. Your success in this position will hinge on your ability to blend strategic thinking, effective leadership, and a deep understanding of influencer marketing. Your main responsibilities will include: Client Relationship Management: - Act as the primary point of contact for top-tier clients, focusing on building and maintaining exceptional relationships. - Proactively anticipate client needs, offer solutions, and handle any escalations promptly and professionally. - Develop strategic account plans to drive brand growth, retain clients, and identify opportunities for upselling. Team Leadership & Development: - Lead, mentor, and grow the account management team to achieve their full potential. - Set clear key performance indicators (KPIs), performance standards, and career development paths. - Foster a culture of ownership, collaboration, and client-centric focus within the team. Strategic Execution: - Collaborate closely with other teams (Sales, Campaign Management, Planning, Pricing) to ensure smooth campaign execution. - Drive innovation in influencer strategies to surpass client expectations. - Analyze campaign performance data to extract actionable insights and present them to clients effectively. Revenue Growth & Retention: - Identify and capitalize on opportunities to expand accounts through upselling, cross-selling, and renewal strategies. - Work closely with the revenue team to forecast and achieve quarterly and yearly revenue targets for managed accounts. - Take ownership of revenue generation for assigned brands and contribute to overall business growth. Process Excellence: - Develop and refine Standard Operating Procedures (SOPs) for account management workflows. - Ensure efficient utilization of tools and reporting systems for monitoring performance and client communications. - Uphold high standards of execution quality and communication across all accounts to ensure client satisfaction.,