491 Kpis Jobs - Page 13

You will be responsible for developing and executing a comprehensive talent acquisition strategy to attract top talents, reduce hiring time, and enhance candidate experience. Leading and mentoring a team of recruiters will be a key part of your role to ensure they meet recruitment goals and deliver high-quality hires. Establishing metrics and KPIs for effective recruitment, such as on-time hire, cost per hire, quality hire, and recruitment data analysis will be crucial. You will oversee the entire recruitment process from job requisition to candidate onboarding, utilizing sourcing mix strategies to attract diverse candidates and creating a pipeline for current and future hiring needs. Collab...

ETS is a global education and talent solutions organization dedicated to enabling lifelong learners to be future-ready. We specialize in advancing the science of measurement to establish the benchmarks for fair and valid skill assessment. Our mission is to promote skill proficiency, facilitate upward mobility, and create more opportunities for individuals worldwide. For over 70 years, we have been at the forefront of developing products and services grounded in extensive research and a firm belief in the transformative power of learning. Our diverse portfolio includes some of the world's most reputable assessments such as the TOEFL, TOEIC, GRE, and the Praxis family of assessments. Additiona...

The Lead Product Manager - Conversational AI at IDFC First Bank plays a crucial role in developing and expanding AI-powered solutions to elevate customer experience, streamline processes, and drive decision-making efficiency within the realm of banking products. Working closely with a diverse team including data scientists, AI engineers, digital banking specialists, and compliance professionals, you will lead the charge in crafting AI-driven tools such as personalized services, conversational banking interfaces, and risk assessment mechanisms. Your responsibilities will include shaping the roadmap for Conversational AI in the digital banking sphere, with a focus on enhancing customer interac...

As an IT Service Management (ITSM) Manager, you will play a crucial role in defining and implementing strategies, frameworks, and processes to ensure the efficient and effective delivery of IT services within our organization. Your strong leadership skills, technical expertise in ITSM frameworks, and ability to drive transformational change and innovation will be key to your success in this role. Your responsibilities will include developing and executing strategies, policies, and procedures aligned with industry best practices such as the ITIL framework to optimize IT service delivery and support business objectives. You will lead and manage a team of professionals, overseeing tool configur...

You will be working closely with the leadership team to combine strategy and execution effectively, demonstrating a strong bias for action. Your role will involve leading and managing multiple projects, overseeing cross-team stakeholder relationships, and efficiently managing tasks. You will play a crucial role in driving growth by analyzing demand, market intelligence, and supply inputs to develop a pricing strategy and facilitate supply handshakes. Monitoring demand and supply outputs to provide valuable insights to category owners will be a key responsibility. Additionally, you will be responsible for creating SOPs, owning KPIs, and leading performance improvement initiatives within the o...

As a Scrum Master at Academian, you will be responsible for driving Agile product delivery and championing Agile and Lean methodologies such as Scrum, Kanban, and SAFe. With 5-10 years of proven experience, preferably with large teams, you will establish, drive, and execute Agile change and risk management strategies. Your role will involve coaching and mentoring team members on Agile methodologies and best practices to foster a culture of continuous improvement. You will support the team in identifying and addressing impediments and bottlenecks, as well as driving the adoption, implementation, and monitoring of key KPIs for value delivery efficiencies. Utilizing tools like Jira, Confluence,...

You will be joining a reputed Group of Companies with a presence in UK, Africa, Middle East & India across various sectors including Oil & Gas, Food, Agri Commodities, Transport and Logistics, Tiles, Mining, Printing & Packaging, and Hospitality. As the Continuous Improvement Manager for Lagata Group in Lagos, Nigeria, your primary responsibility will be to develop and implement a strategic plan for Continuous Improvement (CI) initiatives within the group. This involves understanding business objectives, identifying improvement opportunities, and setting goals and targets. Your main duties will include analyzing existing processes and workflows to identify inefficiencies, bottlenecks, and ar...

The Executive Director is the key management leader of the organization, responsible for overseeing administration, programs, and strategic planning. You will report directly to the Directors and lead day-to-day operations, including budgeting, staffing, and compliance. Managing and developing senior staff to ensure a productive work environment is a crucial part of your role. Monitoring and evaluating program effectiveness, overseeing client relationships, and leading strategic partnerships are essential duties. Developing sales and marketing strategies, managing various departments, and ensuring the quality and timely completion of software projects are key responsibilities. You will also ...

As the HR Head at Hundo, a digital-first food delivery and takeaway pizza brand, your role will involve leading and shaping the full HR function across all verticals, including central kitchen teams, delivery outlets, and office staff. Your contribution will be crucial in building a strong talent pipeline, ensuring compliance, driving performance, and fostering a positive culture that aligns with the business goals of Hundo. Your key responsibilities will include: 1. Strategic HR Leadership: - Developing and implementing HR strategies that are in line with the business goals. - Providing strategic advice to the leadership team on organizational structure, people management, and HR best pract...

As an Incident Management Team Lead, you will be responsible for overseeing the daily operations of the technical support team and actively participating as a team member. You will work in a 24/7 rotational shift environment to ensure seamless operations. Your key responsibilities will include overseeing the day-to-day activities of the Incident Management Team, driving customer satisfaction through effective support, mentoring and providing guidance to team members, handling technical escalations, tracking team SLAs and workflows, and providing support to both internal and external customers. You will also collaborate closely with Tier 3 and product managers to address escalated issues and ...

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and ove...

As a Customer Service Manager at our company, you will be responsible for building a strong customer relationship management strategy to ensure customer satisfaction. You will manage and monitor daily order assignments through the customer service team and coordinate activities with all other functions of the department. One of your key tasks will be establishing and monitoring service KPIs, as well as monitoring and analyzing results to implement changes accordingly. Your role will involve achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. You will also be responsible for implementing production, productivit...

The Head of CRM lead CRM function, focusing on deliver customer exp through out the pre-sales, post-sales, possession lifecycle. The role involve strategizing, streamlining processes, improving customer satisfaction, managing the CRM team,leveraging Required Candidate profile work on CRM tools like Salesforce, Zoho, etc. Ability to work with accounts & finance team for RERA & DTCP reports 10–15 years of experience in CRM role, with at least 3–5 yrs in a leadership

The role of Global Head Operations in Chat Support based in Jabalpur, Madhya Pradesh, requires a minimum of 8 years of experience in BPO/KPO, with at least 5 years in a leadership position. As the Global Head Operations, you will be responsible for managing daily floor operations, mentoring managers, ensuring compliance with SLAs, and driving team performance in a fast-paced BPO/KPO environment. Your key responsibilities will include overseeing daily chat support operations, leading and coaching team managers, ensuring SLAs, quality, and productivity goals are met, handling escalations and supporting complex queries, analyzing performance reports to drive improvements, and fostering a high-p...

As a Senior Marketing Analyst at EbizON, you will be an integral part of our team in the Dehradun office. With your 3 years of experience in marketing analysis or related digital marketing roles, you will play a vital role in our multi-channel demand generation marketing strategies. Your strong command of written English and excellent communication skills will be essential as you collaborate with agency partners to refine audience segmentation and targeting strategies. In addition, your expertise in digital marketing channels such as SEO, SEM, email, social media, and content marketing will be invaluable in developing and maintaining dashboards tracking key metrics and KPIs. You will hold a ...

As an Associate Product Manager at our company, you will play a crucial role in managing the product lifecycle, from conceptualization through development to launch and beyond. Your primary responsibility will involve collaborating with designers, engineers, and stakeholders to deliver high-quality features that cater to user needs and drive business success. You will be expected to write clear product requirement documents (PRDs) and user stories, ensuring that all team members are aligned on the product vision and goals. By analyzing user behavior and feedback, you will identify areas for improvement and contribute to enhancing the overall user experience. Additionally, you will assist in ...

You are a dynamic Manager/Senior Manager for MIS and Analytics responsible for leading data-driven decision-making efforts in the organization. Your role involves overseeing a team of analysts to collect, analyze, and interpret data from various sources, translating insights into actionable recommendations to drive the business forward. Your expertise in data analytics and strong leadership skills are crucial for guiding the company towards its strategic objectives. Your key responsibilities include leading the data analysts team by providing guidance, mentorship, and support in their daily activities. You will design and implement an analytics strategy aligned with the company's business go...

As a Business Intelligence (BI) Developer, your primary responsibility will involve developing a BI framework and an implementation roadmap to deploy BI solutions across various functions to meet organizational requirements. You will collaborate with functional and business stakeholders to gather and understand their requirements, design scalable reports, visualizations, and interactive dashboards to provide actionable insights and support data-driven decision-making. Your role will also entail handling ad-hoc requests for data analysis and visualization, assisting stakeholders in identifying patterns, generating meaningful insights, and facilitating data-driven decision-making. In addition,...

We are looking for a highly analytical and detail-oriented Vendor Management Analyst to join our team. In this role, you will play a crucial part in evaluating vendor performance, ensuring compliance, and optimizing supplier relationships through data-driven insights. The ideal candidate will have a strong background in analytics, reporting, and vendor management. Your responsibilities will include building scalable dashboards, generating actionable insights, and driving continuous improvement across our supplier ecosystem. As a Vendor Management Analyst, you will be responsible for developing, maintaining, and enhancing vendor performance dashboards and KPIs using tools such as Power BI, Ta...

You have a unique opportunity to join our team as a Business Leader with over 10 years of experience in the Strategic Alliance space. In this role, you will be responsible for driving revenue streams from system integrator software products and reselling businesses. Your primary focus will be on operationalizing revenue streams, expanding portfolios, and forming demand-side partnerships in multiple geographies, particularly in the APAC market. As a successful candidate, you should possess a Bachelor's degree in Engineering and an MBA/PGDM or an equivalent combination of education and experience. You must demonstrate a proven track record of building business cases for adding new portfolios a...

As the Manager of Global Product Commercialization, you will be responsible for leading the product sales and expansion function for Operational Reports. You will be in charge of the Sales P&L of one of the 5 regions, while also overseeing a team of ACS resources. Your key activities will include developing the Sales Pipeline, exploring new short-term and long-term white-space opportunities, identifying new use cases tied to customer pain points, engaging customers to demonstrate product value, and gathering customer feedback to influence product roadmaps. You will collaborate closely with other members of the Global Product Management team to ensure that product commercialization plans alig...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for a dynamic business analyst with a passion for sustainability for digital transformation initiatives. The ideal candidate will be adept in Agile and Scrum frameworks and have substantial experience in implementing web/cloud and SharePoint applications in Sustainability ESG project / products. Your role will be to effectivel...

As the Plant Quality Manager, you will report directly to the General Manager of Plant Operations. Your primary responsibility will be to lead the plant quality teams and implement a unified Quality Vision & Strategy. It will be your duty to improve quality assurance and control systems, ensuring full compliance with industry standards and regulations. In order to foster a zero-defect culture, you will be required to implement Six Sigma and TQM practices to enhance product quality and ensure manufacturing excellence. Your role will also involve ensuring strict adherence to specific quality and compliance requirements, including material traceability, certification, and audit practices. Colla...

As a dynamic and strategic Project Manager, you will have the exciting opportunity to lead our cross-functional Innovation Team at Timesworld. Your primary focus will be on discovering, validating, and delivering cutting-edge technologies and solutions that align with our mission to stay ahead of the curve. You will play a crucial role in managing experimental projects, fostering a culture of rapid prototyping, and bringing bold ideas to life. Your key responsibilities will include leading the end-to-end planning and execution of innovation-driven projects, collaborating closely with internal stakeholders such as data scientists, developers, designers, and product leads to transform ideas in...

As an experienced Application Security Manager, you will play a crucial role in leading our security initiatives to ensure the integrity, confidentiality, and availability of our systems and data. Your responsibilities will involve integrating security tools, standards, and processes into the product life cycle (PLC), training developers and QA personnel on security knowledge, supporting application security tool deployments, and managing periodic penetration testing exercises. You will be tasked with creating, integrating, and managing threat modeling processes/practices, following SSDLC and application framework, as well as managing secure configuration/hardening guidelines and compliance....