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SUN PHARMA logo
Head of Service Delivery SUN PHARMA

10.0 - 15.0 years

0 Lacs

maharashtra

On-site

Role Overview: As the Head of Global IT Service Assurance, your role involves overseeing centralized IT service delivery and assurance functions across the enterprise to ensure consistent, high-quality IT services globally. Reporting directly to the CIO, you will be responsible for leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Your leadership will foster a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Key Responsibilities: - Design and implement a global service assurance strategy across all service ...

Posted 2 months ago

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