167 Kpi Tracking Jobs - Page 6

Key Responsibilities: Lead and manage a team handling Property & Casualty Insurance processes Oversee daily operations , ensuring team KPIs, SLAs, and quality standards are met Prepare and analyze MIS reports , daily/weekly performance metrics Drive process improvement and maintain compliance with insurance regulations Manage team schedules, appraisals, and performance evaluations Provide coaching and support to team members for continuous improvement Communicate effectively with stakeholders across regions and functions Requirements: Minimum 7+ years of experience in Property & Casualty Insurance At least 2 years of team handling experience Strong communication and people management skills Prior experience in BPO/KPO setup preferred Hands-on experience in process management and reporting Comfortable working in US rotational shifts

Requirements: Minimum 1 year of BPO experience (international voice mandatory) Strong command over English (both verbal and written) Comfortable with rotational shifts Immediate joiners highly preferred Job Responsibilities: Handle inbound and outbound calls related to UK-based insurance queries Assist customers with policy details, renewals, claims, payments, and endorsements Verify customer information and update policy records accurately Educate customers about insurance terms, benefits, and processes Provide first-call resolution and reduce repeat call volumes Document customer interactions, transactions, and feedback properly in CRM tools Maintain confidentiality of customer data and adhere to GDPR guidelines Escalate complex issues to the appropriate department or supervisor Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance Collaborate with team members to meet daily/monthly performance targets Participate in team huddles, training sessions, and quality improvement plans Stay up-to-date on UK insurance products, policy changes, and regulations

Min 8+ years experience in US Healthcare Industry in End to End RCM. At least 3 + years experience as a Manager Operations. Have good Knowledge of entire Medical Billing Processes such as Charge Entry, EDI, Cash Posting, Denial, and AR & MIS. Has Clear understanding of functioning of major Insurance Carriers, Health Care Facilities and Billing offices in USA. Has ability to drive a RCM process from different aspects, Such as Bad Debt Management, Denial Management, AR Management, Credit Balance Management & KPI Tracking, Good Knowledge in Provider credentialing (Doctor Side). Experience in Insurance calling. Initiate process improvement methods and best practices that will improve the performance of the team Proven ability to meet & exceed performance expectations set by upper management. Proven ability to independently manage large teams & advise business leaders of the same. Identifying and implementing ways to build better team effectiveness by encouraging a healthy environment for the team Strong business communication skills including the ability to work with all levels of the organization

Liaise with retail clients, oversee housekeeping delivery per SLAs, conduct site audits, manage vendors, train staff, track KPIs, and implement cleaning innovations to ensure high hygiene and service standards.

Job Description: Title: Director / Vice President Talent Acquisition Location: Hyderabad Employment Type: Full-time Industry: IT Services / Staffing Role & Responsibilities: Define and execute recruitment strategy aligned with organizational objectives Lead and mentor large TA teams (825 members, including senior managers) Oversee end-to-end hiring delivery, client relationship management, and process compliance Drive sourcing for niche skills, volume hiring, and senior leadership roles Utilize ATS platforms, AI/ML-powered tools, and automation to enhance recruitment efficiency Set and track KPIs, dashboards, and performance metrics for hiring operations Champion employer branding, candidate experience, and stakeholder engagement Lead digital transformation and succession planning across the TA function Preferred Candidate Profile: 15+ years of experience in Talent Acquisition with at least 5 years in a leadership role Strong expertise in managing large TA teams and delivery for complex hiring needs Proven experience with modern recruitment tools, tech platforms, and strategic workforce planning Excellent communication, stakeholder management, and analytical skills Background in IT/Staffing/Consulting environments preferred

What this job involves You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to: Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. Formulating suitable budgeting controls and Monitoring SLAs & KPIs for JLL and outsourced agencies towards effective service deliverance. Maintaining service level agreements and keeping performance indicator scores above excellence. Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. Overseeing all vendor quotations and invoices. Ensure proper signoffs for attendance and all the required details for cost sheet submission. Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. Ensuring Accuracy of billing information. Manpower planning for the site (playing a major role in their hiring process etc.) Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. Ensure proper teamwork for all the facilities. Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. Dealing with occupants queries in verbal/ written form. Ensuring robust complaint management process is in place and is followed meticulously Communicating and circulating information to occupants authorities on operational complications. Ensuring health and life safety regulations/ manuals are adhered on site All risk assessment recommendations are implemented and enforced for compliances. Creating business continuity plans. Resolving emergency maintenance matters with urgency. Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). Coordinate and maintain the as-built drawing and transition document library. Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. Facilitate the services under the Slogan No Safety No Work.

Roles and Responsibilities: Lead onsite facility operations and supervise a team of 20+ members. Implement and monitor building procedures, performance standards, and best practices. Build and maintain strong relationships with clients, vendors, and stakeholders. Oversee service delivery, ensure timely execution, and meet performance targets. Manage onboarding, staffing, and internal training processes. Handle procurement, vendor contracts, budgeting, forecasting, and invoice processing. Ensure compliance with health and safety regulations and manage risk mitigation programs. Respond to escalation issues and implement incident reporting processes. Lead soft services, pest control, landscaping (indoor/outdoor), civil/interior work, and KPI tracking. Drive staff motivation, team development, and promote ethical work practices. Participate in transitions, RFP processes, and agreement negotiations. Maintain data integrity, cost control, and strategic planning. Communicate effectively with all levels of stakeholders, maintaining high morale.

Key Responsibilities: Develop and implement supply chain strategies to optimize costs and improve operational efficiency. Manage relationships with suppliers, distributors, and logistics partners. Monitor and report on supply chain performance and KPIs. Resolve supply chain issues promptly to avoid disruptions. Collaborate with the procurement team to manage inventory and ensure demand fulfillment. Key Qualifications: Experience as a Supply Chain Manager or in logistics operations. Strong knowledge of supply chain optimization and inventory management. Proficiency in supply chain management software (SAP, Oracle, etc.). Degree in Supply Chain Management, Business, or related field.

Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like. Client KPI measurement, review with internal team and track in his review with team Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team Eligibility Criteria .Qualification HSC. . Experience Min 1- 3 Years as an Am or Sr. TL for more than a year Experience preferred from Inbound process Process and product awareness Industry and domain knowledge

Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead & motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy & turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues. Eligibility Criteria Should have minimum 1 year experience in team Lead/Acting team leader. Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background

Should be able to speak & understand English & Hindi comfortably Should conduct daily pre-shift meetings Should be able to maintain shrinkage & Attrition Daily APR sharing with team & expectation settings accordingly. Should Review agents daily/weekly/MTD Hourly/real time tracking & effective feedback sharing with team If agent is not improving after several feedbacks then Sr TL should follow the HR policies for further consequences Should have the knowledge of excel workings Should be able to help advisor if any of process related issue occurs to them Timely report sharing if any Should be able to address the group of people Should be able to find the Area of improvement of agents, prepare action plan & then further adherence to ensure the concern is fixed Considering 24*7 Process, Week off & shifts will be rotational (Basis process requirement). Also all public and national holidays will be working If requires, should take KRA calls/login (Self login). Also Daily call listening should be done to check the Area of improvements in team Should meet the given KPI target of Team Shift Adherence%, Attrition%, CSAT & agents bucketization%

Key Responsibilities Promote a customer-centric culture with awareness of internal policies and issue resolution Manage attrition by addressing controllable concerns with a transparent approach Support new joiners in adapting to the work environment and coordinate with supervisors for closure of concerns Track and review client KPIs and performance with internal teams regularly Monitor and improve team ranking metrics (ABCD model) through focused initiatives Analyze customer feedback (VOC/VOB), track escalations, and take corrective action Research market benchmarks and share analysis with internal and external stakeholders Drive continuous process improvement and reduce client escalations

Key Responsibilities Promote customer centricity and ensure awareness of internal policies for smooth issue resolution Guide and support team members to address controllable concerns transparently Provide special attention to onboarding and integrating new team members into the work environment Track and resolve concerns by coordinating with supervisors Measure client KPIs and conduct regular performance reviews with internal teams Maintain ABCD ranking for team members (CSA/TL) to drive accountability Initiate and implement process improvement strategies Reduce client escalations by addressing open points from VOC, VOB, reviews, and MoMs Conduct market studies for process benchmarking and share insights with internal and external stakeholders Maintain effective written communication and client interaction

Key Responsibilities Communicate fluently in both English and Hindi Manage rostering and manpower planning effectively Act as the primary point of contact for client communication and updates Ensure achievement of KPIs as per the SOP Use Excel and PowerPoint for reporting and analysis Represent the department in client reviews and meetings Identify process gaps and coordinate with relevant teams for resolution Make quick and effective decisions based on real-time scenarios Manage client expectations and ensure timely report sharing Address and guide teams effectively in group settings Detect concerns, create action plans, and ensure follow-through Motivate team members and maintain attrition within set limits Work in a 24x7 process with rotational week offs and holiday shifts Maintain SLA, AHT, Abandonment as per thresholds Conduct daily, weekly, and monthly reviews with TLs and agents if needed

Key Responsibilities Maintain strong customer centricity through effective issue management and adherence to internal policies Ensure awareness of internal policies among team members and guide issue resolution transparently Provide focused support to new team members for smoother adjustment to the work environment Coordinate with supervisors to ensure closure of employee concerns Measure and review client KPIs with internal teams and include them in team performance discussions Maintain ABCD performance ranking for CSAs and TLs Take proactive initiatives for process improvement Reduce client escalations by tracking open points in VOC/VOB, reviews, and MoMs Conduct market benchmarking to compare processes and share insights with both internal and external stakeholders Demonstrate strong written and client communication skills

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the monthly billing Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Customer Service Manager of Calls mails Inbound experience (Manager experience 3 year +) Experience in Incident logged tool Chain management experience tool Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field Good people management skill .

Key Responsibility : Provide Top-notch Customer service to Clients Via calls. Understand Customer needs and Promote Product or service effectively. Meet and exceed targets and KPIs. handle customer inquiries, resolve issue,and provide information. maintain accurate records of interactions in our CRM system. Requirements : Graduate And under-graduate both can apply. Experience and fresher are encouraged to apply, experience in sales and customer service is a plus. Excellent problem solving abilities. proficiency is using customer service software and CRM system. Ability to work in a fast paced and target driven environment. Flexibility to work in rotating shift and off. Benefits : Competitive salary with performance based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment.

To lead and manage the Order to Cash (OTC) operations for a global service delivery function, ensuring smooth execution of order processing, billing, cash application, credit, collections, and dispute management. This role includes overseeing process compliance, driving performance improvements, handling escalations, and enabling operational excellence aligned with global KPIs and SOX/statutory guidelines. Key Responsibilities Operational Excellence Monitor daily contract entry and issuance to ensure adherence to global KPIs across all value chains. Drive process performance, resolve critical operational issues, and act as a strategic problem solver. Guide the team to manage daily OTC transactions (Order Mgmt, Billing, Credit, Collections, Disputes, Cash Apps) efficiently and compliantly. Lead and execute well-defined control processes including SOPs, process maps, and dashboards. Ensure SOX and other statutory/audit requirements are met with clean audit trails. Perform month-end checks and ensure timely resolution of accounting queries and reporting issues. Team Leadership & Development Build domain knowledge within the team and develop Subject Matter Experts (SMEs). Act as the escalation point for complex customer issues and provide strategic resolutions. Monitor team KPIs, coach for performance improvements, and manage resource allocations and leave planning. Develop succession planning, identify training needs, and support ongoing team capability building. Provide knowledge-sharing sessions, encourage talent retention, and promote collaboration across the team. Stakeholder Management Act as a liaison between business units, finance, customers, and leadership. Ensure effective communication of service-level performance, exceptions, and month-end progress. Manage governance meetings, report SLAs, KPIs, and ensure high service standards are consistently met. Continuous Improvement & Reporting Drive and support Lean / Six Sigma / Automation initiatives for process transformation. Prepare and publish monthly reports, dashboards, and scorecards for leadership and stakeholders. Identify patterns in data and propose solutions based on root cause analysis and trend identification. Stay aligned with industry-leading practices and promote digitization within the OTC function. Ensure usage and optimization of reporting tools like Power BI, SharePoint, and Power Automate. Key Competencies Behavioral Proactive problem-solving and decision-making aligned with Bunge's global strategy. Resilient, adaptable, and able to thrive in dynamic, evolving environments. Ability to lead through influence and collaborate across cross-functional teams. Customer-centric mindset and a passion for delivering superior service. Technical Solid understanding of end-to-end OTC lifecycle: Order Management, Billing, Credit, Collections, Disputes, Cash App & Compliance. Strong proficiency in SAP, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint). Experience with workflow & reporting tools: Power BI, Tableau, SharePoint, Power Automate. Strong analytical thinking and data interpretation skills. Experience working in a Shared Services / BPO setup is preferred. Education & Experience Bachelor's or Master's degree in Commerce, Business, or Finance (B.Com, M.Com, MBA or equivalent). 68 years of relevant experience in managing end-to-end OTC service delivery. Prior experience in FMCG, Commodity, or Trading industry is an added advantage. Lean Six Sigma (Green Belt/Black Belt) and Project Management skills preferred.

To lead and manage the Order to Cash (OTC) operations for a global service delivery function, ensuring smooth execution of order processing, billing, cash application, credit, collections, and dispute management. This role includes overseeing process compliance, driving performance improvements, handling escalations, and enabling operational excellence aligned with global KPIs and SOX/statutory guidelines. Key Responsibilities Operational Excellence Monitor daily contract entry and issuance to ensure adherence to global KPIs across all value chains. Drive process performance, resolve critical operational issues, and act as a strategic problem solver. Guide the team to manage daily OTC transactions (Order Mgmt, Billing, Credit, Collections, Disputes, Cash Apps) efficiently and compliantly. Lead and execute well-defined control processes including SOPs, process maps, and dashboards. Ensure SOX and other statutory/audit requirements are met with clean audit trails. Perform month-end checks and ensure timely resolution of accounting queries and reporting issues. Team Leadership & Development Build domain knowledge within the team and develop Subject Matter Experts (SMEs). Act as the escalation point for complex customer issues and provide strategic resolutions. Monitor team KPIs, coach for performance improvements, and manage resource allocations and leave planning. Develop succession planning, identify training needs, and support ongoing team capability building. Provide knowledge-sharing sessions, encourage talent retention, and promote collaboration across the team. Stakeholder Management Act as a liaison between business units, finance, customers, and leadership. Ensure effective communication of service-level performance, exceptions, and month-end progress. Manage governance meetings, report SLAs, KPIs, and ensure high service standards are consistently met. Continuous Improvement & Reporting Drive and support Lean / Six Sigma / Automation initiatives for process transformation. Prepare and publish monthly reports, dashboards, and scorecards for leadership and stakeholders. Identify patterns in data and propose solutions based on root cause analysis and trend identification. Stay aligned with industry-leading practices and promote digitization within the OTC function. Ensure usage and optimization of reporting tools like Power BI, SharePoint, and Power Automate. Key Competencies Behavioral Proactive problem-solving and decision-making aligned with Bunge's global strategy. Resilient, adaptable, and able to thrive in dynamic, evolving environments. Ability to lead through influence and collaborate across cross-functional teams. Customer-centric mindset and a passion for delivering superior service. Technical Solid understanding of end-to-end OTC lifecycle: Order Management, Billing, Credit, Collections, Disputes, Cash App & Compliance. Strong proficiency in SAP, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint). Experience with workflow & reporting tools: Power BI, Tableau, SharePoint, Power Automate. Strong analytical thinking and data interpretation skills. Experience working in a Shared Services / BPO setup is preferred. Education & Experience Bachelor's or Master's degree in Commerce, Business, or Finance (B.Com, M.Com, MBA or equivalent). 68 years of relevant experience in managing end-to-end OTC service delivery. Prior experience in FMCG, Commodity, or Trading industry is an added advantage. Lean Six Sigma (Green Belt/Black Belt) and Project Management skills preferred.

Seeking a Sigma Developer to build dashboards, optimize SQL, integrate with JS frameworks, connect to cloud warehouses, ensure BI security, and support CI/CD. Must excel in Sigma, data modeling, and cross-team collaboration for data-driven insights. Required Candidate profile Bachelor’s in CS/Data field, 2+ yrs in Sigma/BI tools, SQL expert, experience with embedding, cloud warehouses (Snowflake/BigQuery), data modeling, BI security, and building responsive dashboards

Manage container operations & leasing, lead a team, set & monitor KPIs, resolve customer issues, ensure SOP compliance, prepare MIS reports & dashboards using Excel/Power BI. Drive efficiency via TQM/Six Sigma. Required Candidate profile Graduate with 4–8 yrs in container mgmt or leasing ops. Must have team handling, stakeholder mgmt, strong Excel & Power BI skills. Freight/logistics background essential. TQM or Six Sigma preferred.

Define and manage the subscription product roadmap with a focus on user acquisition, retention, and monetization Develop flexible pricing plans, bundles, trials, and renewal strategies Work with engineering and design to build a seamless purchase and billing experience Track KPIs such as conversion rate, churn rate, MRR, LTV, and ARPU Collaborate with growth and marketing teams for subscription promotions and A/B testing Gamification (Engagement): Design and launch gamified elements such as rewards, badges, leaderboards, streaks, and progress tracking Identify behavioral drivers through data and implement features that improve daily/weekly active usage Partner with UX/UI and content teams to create intuitive and motivating experiences Measure and optimize key metrics like engagement rate, stickiness, and session time Leverage feedback and usage patterns to iterate and improve gamification features Requirements: 13 years of product management experience Proven experience managing subscription-based products and/or gamification features Strong analytical mindset with the ability to interpret user data and behavior Excellent communication skills and the ability to collaborate cross-functionally

Support finance leadership with planning KPI tracking, and strategy. Analyze data, create executive reports, manage projects, and drive initiatives. Requires 3–6 years experience, strong analytics communication, and an MBA preferred. High-impact role

Evangelize ongoing refinements to playbooks, knowledge base and operational best practices Enforce standardized processes for idea to feature workflows and enforce these standards across Product, Technology and Data Science Implement and configure tools (e. g. , JIRA, Aha) around PDLC for interoperability, measurement, and efficiency. Experience with building scalable status reporting frameworks for data within JIRA Experience using Appsheet to build no-code applications to orchestrate user workflows and reporting Train stakeholders to ensure compliance with new frameworks, maintaining measurability and efficiency. Contribute to recurring planning processes (Quarterly, Annual, etc. ) including templates, communications, governance, and milestone tracking. Gather and report on KPIs around the efficiency and effectiveness of the product development life cycle Lead high-level status and planning meetings across functional groups and engage with appropriate stakeholders. Capture time tracking for the corporate CapEx process in partnership with Finance. Maintain a database and taxonomy of people and products for use across systems. Program management of strategic projects as needed. Help maintain centralized sources of truths for key cross-functional metrics (e. g. , feature requests, support tickets)