Developing and executing e-commerce strategies to drive online sales and enhance the customer experience. Analyzing sales performance and customer Behaviour to identify opportunities for improvement.

1+ years of experience into BPO Outbound/Inbound sales as Team leader can apply Must have worked in sales process, preferably in call centre/credit cards sales. To communicate information in a timely, accurate and understanding manner to all sales team members Track and accurately update operational performance files for sales agents on a weekly basis. Manage and drive sales team target and performance Dive sales teams performance on systems and all metrics in accordance to the contractual obligation Ensure regular feedback is given to sales agents with regards to action plans that have been set. Should have good knowledge on all operation matrix KRA and KPIS

Required Qualifications: A bachelor s degree from any stream. Technical Competencies: Foster entrepreneurial culture - Drive cost control Ensure ownership for workplace (resolution of all admin, tech issues, etc.) Enable people to excel through grooming and regular feedback Derive valuable insights for improvement through innovation Set up and sustain a robust quality and training framework within teams Increase people engagement, ensure communication and feedback Value Added Services /process improvement leading to business benefits Ensure robust risk and compliance practices maintained Participate in selection process to ensure the right talent is selected in a timely manner Ensure transparency and adequate communication across all levels Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip Create an environment that encourages people to deliver and excel through performance management systems Manage and exceed client expectations Handle all SOW and contract related discussions Service delivery of the processes in the specific timelines Resolve and/or escalate employee grievances in a timely manner Desired Attributes: Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Proven experience in a customer service or support role Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organizational skills, reasoning, logic and problem solving. Leadership and team management skills, including the ability to motivate and inspire a team. Interested, kindly forward your updated resume to matildad@hexaware.com / Whatsapp - +91 9082299130.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly sales targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances

Aster Pharmacy (India) is looking for Executive.operations.Aster Mother Hospital, Areekode to join our dynamic team and embark on a rewarding career journey Strategic Planning: Developing and implementing operational strategies aligned with the organization's objectives and goals Process Improvement: Identifying opportunities for streamlining operations, optimizing processes, and enhancing efficiency Resource Management: Allocating resources effectively, including manpower, equipment, and materials, to support operational needs Performance Monitoring: Analyzing key performance indicators (KPIs) to track operational performance and make data-driven decisions Team Leadership: Leading and supervising operational teams, providing guidance, setting objectives, and fostering a positive work culture Quality Assurance: Ensuring that products or services meet quality standards through effective quality control measures Cost Management: Monitoring operational costs, identifying cost-saving opportunities, and managing budgets efficiently Skills and Qualifications:Operations Management: Strong understanding of operational processes, management methodologies, and best practices Leadership Skills: Ability to lead teams, set objectives, and drive operational excellence Analytical Thinking: Proficiency in analyzing data, identifying trends, and making informed decisions Communication Skills: Excellent communication and interpersonal skills to collaborate with teams and stakeholders Problem-Solving: Capacity to address operational challenges and implement effective solutions Strategic Thinking: Ability to align operational strategies with organizational objectives and long-term plans

Roles and Responsibilities Supervisor is responsible for guiding and monitoring technicians for breakdown / Preventive / Predictive/ Shut down maintenance. Coordinates the installation, maintenance and repair work of plant machineries. Shift wise SAP report fill-up and departmental reports preparation. Tracking uses of Spare parts during maintenance operations. Maintaining safety guidelines. Supervisor is responsible for guiding and monitoring technicians for proper maintain tools and tackle. Supervisor is responsible to achieve assigned KPI / KRA/ Goal / To-do / targets

PFIZER LIMITED is looking for Senior Healthcare Executive to join our dynamic team and embark on a rewarding career journey. Strategic Leadership: Develop and implement strategic plans to achieve the organization's mission, vision, and goals. Provide direction and guidance to various departments and stakeholders to ensure alignment with the overall strategy. Financial Management: Oversee budgeting, financial planning, and resource allocation. Monitor financial performance, identify areas for improvement, and take corrective actions when necessary. Operational Oversight: Ensure efficient and effective day - to - day operations of the healthcare facility. This includes managing patient care, facility management, compliance with regulations, and quality improvement initiatives. Team Management: Lead and mentor a team of department heads and managers. Foster a positive and collaborative work culture that promotes employee engagement and professional development. Regulatory Compliance: Stay up - to - date with healthcare laws, regulations, and industry standards. Ensure the organization operates in compliance with all relevant legal and regulatory requirements. Patient Care and Safety: Prioritize patient safety and quality of care. Implement best practices and quality improvement measures to enhance patient outcomes. Community Engagement: Build and maintain relationships with the community, patients, and other healthcare providers. Participate in public relations activities and represent the organization at relevant events. Technology and Innovation: Embrace and leverage advancements in healthcare technology to improve efficiency, patient experience, and outcomes. Strategic Partnerships: Identify and pursue opportunities for strategic partnerships, collaborations, and affiliations that benefit the organization's growth and mission. Risk Management: Assess and manage potential risks to the organization, including legal, financial, and reputational risks.

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Interested candidates can share their cv at nidhi.rastogi@igtsolutions.com

Job Summary We are looking for a dynamic and enthusiastic Executive Employee Engagement to join our HR team. The ideal candidate should be a go-getter with a passion for creating a positive employee experience, strong communication and Excel skills, and the ability to draft and implement HR policies. The role involves independently managing responsibilities and taking initiative, while supporting strategic HR processes that drive a high-performance culture. Key Responsibilities Plan, execute, and monitor employee engagement programs and initiatives across the organization. Draft and update HR policies, internal communications, and employee engagement frameworks. Create and maintain Excel reports, dashboards, and employee feedback analyses to support decision-making. Coordinate with Heads of Departments to assist in setting employee goals and Key Responsibility Areas (KRAs) and support their effective implementation and tracking. Organize and manage internal events, celebrations, recognition programs, and wellness activities. Serve as a liaison between HR and department teams to ensure alignment of engagement and performance-related goals. Take ownership of assigned HR responsibilities and handle challenges proactively and independently. Provide support for various HR initiatives and projects as needed. Required Skills and Qualifications Bachelors degree in Human Resources, Business Administration, or a related field. 2-3 years of relevant experience in employee engagement or HR roles. Strong Excel skills (including pivot tables, data analysis, and reporting). Excellent written and verbal communication skills. Ability to draft professional policies, communications, and reports. Proactive, self-motivated, and go-getter attitude. Strong interpersonal and organizational skills with a focus on execution.

Job Overview : We are seeking a detail-oriented and proactive Sr. Financial Planning and Analysis (FP&A) Analyst to join our dynamic finance team. In this role, you will be responsible for supporting financial planning, budgeting, forecasting, and analysis of financial performance and management reporting. You will collaborate with cross-functional teams to provide insights that drive decision-making, enhance business performance, and support strategic goals. The ideal candidate should possess strong analytical skills, excellent communication abilities, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities : Financial Planning and Forecasting : Assist in the development and maintenance of annual budgets, quarterly forecasts, and long-term financial plans. Financial Analysis : Analyze financial data and performance metrics, identifying trends, variances, and areas for improvement. Reporting : Prepare regular financial reports for senior management, including variance analysis, key performance indicators (KPIs), business unit reports, and actionable insights. Business Partnering : Work closely with department heads to understand financial results, provide decision support, and ensure alignment with overall business objectives. Variance Analysis : Investigate variances between actual and forecasted financial results, identifying key drivers and providing recommendations for corrective actions. Data Management : Ensure the accuracy and integrity of financial data in various systems and support the automation and optimization of financial reporting processes. Process Improvement : Contribute to the continuous improvement of FP&A processes and tools, helping to streamline reporting, forecasting, and financial modeling. Ad-hoc Analysis and reporting : Provide ad-hoc financial analysis and modeling to support strategic initiatives and key business decisions.

Location: Pune (Hinjewadi) Work Mode: Work from Office Experience: Minimum 1 year Domain: Customer support Qualification: Graduate Process Type: International Voice Support CTC: Up to 5.75 LPA (Fixed) NITIN(7726849043)

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com

This role is for one of Weekday's clients Salary range: Rs 600000 - Rs 1200000 (ie INR 6-12 LPA) Min Experience: 3 years Location: Mumbai JobType: full-time About the Role: We are seeking a talented and detail-oriented Junior Visualizer to join our data and analytics team. In this role, you will be responsible for designing and delivering insightful visualizations and dashboards that empower stakeholders to make data-driven decisions. You will work closely with data engineers, business analysts, and product teams to transform raw data into actionable business intelligence using industry-standard tools such as Power BI, Tableau, and Azure Databricks. As a Junior Visualizer, your expertise in ETL processes, data transformation, and data miningcombined with your strong visualization and storytelling abilitieswill be instrumental in identifying trends, patterns, and key performance indicators across various business functions. Key Responsibilities: Data Visualization & Reporting: Design, develop, and maintain interactive dashboards and reports using Power BI and Tableau . Translate business requirements into visualizations that clearly communicate complex data in a user-friendly format. Build intuitive interfaces that showcase KPIs and metrics aligned with business goals. ETL & Data Preparation: Support the extraction, transformation, and loading (ETL) of data using tools like ADF (Azure Data Factory) . Collaborate with data engineers to prepare and cleanse data for accurate visualization and analysis. Big Data & Cloud Integration: Leverage Azure Databricks , PySpark , and Python to process large datasets and perform data mining operations. Work with Microsoft Azure cloud services to integrate and manage data pipelines. Performance Monitoring & Optimization: Monitor data quality and visualization performance to ensure accuracy and responsiveness. Optimize queries and dashboards for faster rendering and usability. Collaboration & Stakeholder Management: Engage with business users to gather requirements and refine visualization goals. Assist in the interpretation of visual analytics to support strategic decision-making. Required Skills & Qualifications: Bachelor's degree in Computer Science, Data Science, Information Systems, or related field. Minimum of 3 years of hands-on experience in data visualization and reporting roles. Proficiency in Power BI and Tableau for building reports and dashboards. Experience with ETL tools , particularly ADF (Azure Data Factory) . Strong programming skills in Python and PySpark for data manipulation. Hands-on experience with Azure Databricks and Microsoft Azure ecosystem. Deep understanding of data mining , KPI development , and data storytelling . Strong analytical skills and attention to detail. Preferred Attributes: Ability to communicate technical insights to non-technical stakeholders. A proactive, curious mindset with a passion for learning and growing in the data space. Strong team player with a collaborative attitude and good problem-solving skills.

Requirements Job Description: Education: Any Graduation Skills: Negotiation, Communication, Planning, and Analytical Experience: Minimum 10+ years (mandatory) from same industry Key Responsibilities ?? Making Long term and Short Term Goals for business development of Company ?? Coordinating between Company and Field Staff ?? Making Business plans and strategies ?? Implementation of approved business plans and strategies ?? Prepare and update monthly, quarterly and yearly sale of zone, ?? Keep in regular contact with team members and maintain healthy communication & relationship ?? Market review of new products and services ?? Regularly attend monthly, quarterly and yearly meeting of company ?? Keeping up to date about company products, services and schemes ?? Monitoring activities, products and services of competitors ?? Keeping balance between corporate life and field life ?? Ensure satisfactory resolution of client queries and concerns in timely manner, ?? Communicate proposed inventory level to the Corporate Office and Achieve inventory planning and control in such a manner that the stock are sufficient for immediate order fulfillment, KPI ?? No of new leads ?? Sales Volume by Location ?? Competitor Pricing ?? Existing Client Engagement ?? Employee Satisfaction ?? Upsell and Cross-Sell Rates ?? Sales Cycle Length ?? Customer Lifetime Value (CLV)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world, What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity We take pride in our inclusive environment and positive impact on the community Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs Join our team today and experience firsthand our dedication to supporting People First, Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments, Being a Team Leader, you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior customer experience which is the main thrust of your department, You must be adept at creating reports of your team's performance and documenting feedback from your client You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team, So, do you have what it takes to be a Team Leader Requirements: So, what are we looking for We need someone who has the skills to call themselves a Leader Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company We need someone with excellent verbal and written communication skills along with above-average technical know-how, If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts then we definitely want to talk to you, If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application Kindly ensure that you are always in communication with only authorized recruiters of TaskUs, DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life We welcome applicants of different backgrounds, demographics, and circumstances Inclusive and equitable practices are our responsibility as a business TaskUs is committed to providing equal access to opportunities If you need reasonable accommodations in any part of the hiring process, please let us know, We invite you to explore all TaskUs career opportunities and apply through the provided URL https:// taskus /careers/ ,

Job description To provide entrepreneurial insights in planning and managing Store Operations as well as direct and guide the Store Staff in achieving the Sales & Service Plan Responsibilities: Store Operations and Management: Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Senior Operation Manager/ Reporting Manager. Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store. Assist Store Manager in managing the day-to-day operations of the outlet including, coaching, goal setting, support, and development of staff. Maintain the best retail standards as per the market positioning of the brand Identify seasonal promos, implement marketing promotions as per guidelines, and maximize returns from promotions. Ensure there is an increase in footfalls. Analyze secondary sales and stock in hand on a weekly basis and plan for replenishments. Responsible for Stock & Pilferage maintenance, perpetual inventory, and global stock count to control shrinkages and pilferages. Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory. Sales & Revenue Targets: Achieve volume and revenue goals at the assigned Company Store Achieve personal sales goals and the goals set for the Sales Team at the Store Target fixation & forecasting at SKU level. Drive sales and achieve targets of the store through superior customer service, events, and promotions Assisting Store Manager in planning & execution of micro-marketing activities at ground level Coach each store employee to establish realistic sales goals for each month and develop an action plan. Offer them advice, support, and motivation to help them meet their sales objectives. Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process. Proactively stay connected to the Customer through various means to evolve and build a long-lasting relationship Assist Store Manager in MIS Submission of daily / weekly / monthly reports to the Management. Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations: Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times. Ensure a positive customer experience is delivered at the store. Achieve customer satisfaction through the development of a customer service-oriented culture in the store. Strengthen brand identity through focused customer engagement and superior brand experience. Drive Loyalty Program at the Store to increase repeat business Respond to and resolve customer complaints in a timely manner. Handle customer queries and complaints efficiently and courteously Team Management, Recruitment & Training: Plan and assign goals and tasks to the outlet sales teams. New staff induction and development Ensure staff retention and engagement is high through motivation, coaching, and guiding. Train, motivate, and guide the outlet sales teams. Evaluate the performance of the sales team and provide appropriate feedback. Conduct recruitment efforts & participate in selection decisions of new employees Identify training needs and define a training calendar for store staff. Administration Ensure all staff/store facilities are as per norms. Ensure coordination with HO for staff and other day-to-day activities. Ensure the store achieves audit ratings as per the norms. Ensure action plans are executed based on mystery audit findings. Ensure adherence to SHOWOFF standards and sops. Key Result Areas (KRAs) Achievement of targets Customer Service Stock Management and controls Marketing and Promotions Staff Management and Team Development Administration Required Candidate profile Desired Candidate Profile: Graduate with 1 to 6 years of progressively responsible experience in Apparel Retail Store management Proven track record of sales success in a retail environment. Excellent customer service skills Able to communicate with people of all levels with good flexibility and initiatives Good Grooming and a Pleasant personality, energetic, mature, and attentive to details Committed to building relationships with customers A pleasant disposition, excellent written and spoken communication skills, and high enthusiasm levels are important job attributes for this position Excellent leadership abilities and Team-player Computer literate

Investigate root causes of detractor feedback daily and meet defined investigation targets. Conduct follow-up calls with customers to confirm resolution of closed DSAT (dissatisfaction) complaints. Ensure timely closure of DSAT tickets from the previous month and maintain a closure rate of over 95%. Process KPIs Maintain 100% SLA compliance for case handling within prescribed timelines. Provide Root Cause Analysis (RCA) for DSAT tickets, ensuring RCA is completed for all applicable cases. Follow up on aged tickets weekly and ensure each receives a minimum of one update per week. Customer KPI Contribute to achieving the CSAT (Customer Satisfaction) score target ( 4.85) through accurate updates and effective resolution practices. Compliance KPIs Adhere to the schedule, with over 90% compliance on presence and shift timing. Ensure proper documentation of call outcomes based on audit sampling. Avoid audit observations through compliance with quality and communication standards.

Zensar Technologies is looking for Service Delivery Analyst to join our dynamic team and embark on a rewarding career journey. Monitor and manage the end-to-end delivery of IT or business services to ensure high performance and customer satisfaction. Analyze service metrics and performance data to identify issues, trends, and areas for improvement. Collaborate with internal teams to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met. Handle escalations, resolve service-related problems, and implement solutions to prevent recurrence. Prepare and deliver service reports, dashboards, and documentation for stakeholders. Support continuous improvement initiatives by identifying opportunities for process optimization and automation. Liaise between clients and technical teams to ensure clear communication and efficient service delivery.

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role. Responsibilities: Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume. Participate in various client calls to review forecasting and scheduling. Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met. Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met. Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance and properly reported in scheduling system. Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules. Manages various administrative processes including ID administration. Manage diverse team of WFM analysts in multiple locations. Performs other duties as assigned. Skills Requirements: 8-10 years of work-related experience. Prior work force management experience including forecasting, staffing, and scheduling, 3 year minimum required. Prior call / contact center experience, 3 year minimum required Strong and effective oral / written communication skills. Prior supervisory experience including a team of 5or more direct reports . Excellent presentation skills High level of proficiency with Excel. Strong mathematical skills. Strong analytical skills Ability to multi-task, prioritize and delegate deliverables. Ability to maintain confidential information. Working knowledge of IEX. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Masters Degree preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39856 Business Title : BBS ESG Delivery Lead Global Department : Strategy and Transformation Role Purpose Statement: This position - BBS ESG Delivery Lead will shall be working within BBS and shall be engaging with the Business teams globally and enabling the Program Management and Delivery of:- ESG Disclosure, CSRD Programs, ESG Ratings, Palm Tracebility, Water Management and ESG Query Management for Bunge. As part of the execution of ESG COE requirements to engage with Sustainability Team, ESG Controller, ESG KPI owners, BBS Sustainability Analytics team, and Business Technology team. As part of the ESG excellence journey he will be responsible for enabling People, Process, Policies and Technology (ESG Disclosure Tool) transformation leading to better and more effective ESG reporting and business disclosures and thus enhance Bunge ESG ratings and ESG Commitments. The incumbent is expected to be an understanding of the various ESG standards and frameworks, defining sustainability KPIs, understand business requirements & processes and drive the ESG Program on a global scale through a ESG Governance structure. Main Accountabilities: As ESG Delivery Lead to lead the governance of all the ESG Programs under ESG COE. Act as Functional and Subject Matter Expert in the practice area of Sustainability, ESG, International Disclosure frameworks and Sustainability Standards e.g ESRS Have worked in Climate Risk and opportunity assessment. Done ESG Reporting- GRI, BRSR etc. and done ESG ratings- EcoVadis, DJSI etc. Conducted Environment impact assessment, certified CII Sustainability Assessor Have Technology background for implementing the ESG Disclosure tool/ understanding the IT systems Create Action plans along with ESG KPI owners and drive data capture to report readiness, ESG Ratings lead and the Palm Tracebility Process end to end, Water Data Management for the Environment team Review and drive ESG Program action plan implementation Conduct KPI level Data quality and governance check and validation Design KPI level Data templates for data capture from data source to reporting across various frameworks and Disclosures Continuously scan the Global ESG regulatory and voluntary disclosure landscape applicable to Bunge Support the Environment team in Data Management and KPI reporting in addition to Water Data Management Drive the responses and end to end program deliverable for various ESG Programs, Managing the governance calls, be the Scrum Master for ESG COE Facilitate ESG Data assurance Drive capacity building workshops Education & Experience: Desired Education Qualification -Engg and MBA 14 to 17 years of experience Knowledge of Sustainability and ESG frameworks Bunge is an Equal Opportunity Employer. Veterans/Disabled