Pune Metagraph is looking for Production Executive - 2 to 3 years Experience in printing to join our dynamic team and embark on a rewarding career journey. A Production Executive plays a crucial role in overseeing and managing the production process within a company. They are responsible for coordinating and supervising various aspects of production, ensuring that projects are completed efficiently, on time, and within budget. The specific duties and responsibilities may vary depending on the industry and organization, but generally, the job description of a Production Executive includes the following: Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability. Ensuring that production targets and deadlines are met. Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production. Optimizing resource utilization to maximize productivity and minimize costs. Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations. Conducting regular inspections and audits to identify and rectify any quality issues. Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity. Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary. Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation. Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively.

What You Will Do: 1. AML/CFT Program Management manage the entire AML/CFT lifecycle including: Customer Identification Program (CIP) KYC/CDD/EDD reviews Sanctions screening & PEP checks Transaction monitoring & alert review Fraud detection and investigations Conduct enhanced due diligence (EDD) and oversee high-risk KYC/AML reviews. Review and approve alerts escalated from L1 analysts; guide in decision-making for borderline cases. Prepare and submit Suspicious Transaction Reports (STRs) to regulators (e.g., FIU- India) ensuring accuracy, completeness, and timeliness. Maintain up-to-date documentation, risk matrices, and control maps to reflect current threats and regulatory expectations. 2. Blockchain Investigations & Forensics use blockchain explorers, Chainalysis, TRM Labs, or equivalent tools to: Trace crypto flows across chains Analyze wallet interactions (hot, cold, hosted, private) Investigate high-risk transfers and identify laundering or fraud patterns Evaluate risk associated with DeFi, NFTs, tumblers/mixers, and Layer-2 ecosystems. 3. Policy & Advisory Functions Draft, review, and update Standard Operating Procedures (SOPs) in alignment with Indian and international crypto regulatory frameworks. Collaborate with Product, Tech, and Risk teams to: Advise on compliance implications of new product features Recommend data-driven dashboards to reduce false positives and improve alert effectiveness. Track regulatory shifts (e.g., FATF, FIU, GFIN) and advise on proactive alignment. 4. Stakeholder Engagement & Regulatory Liaison Act as the point of contact with FIU-India and other domestic/international regulators during audits, inspections, or queries. Support external reviews and regulatory submissions with precision and professionalism. 5. Leadership, Mentoring & Training manage and mentor a team of compliance analysts and investigators. Foster a culture of ownership, integrity, and continuous learning. Develop and deliver internal training modules on: AML/CFT fundamentals Blockchain and crypto ecosystems New technologies (e.g., RWA, DePIN, zk-rollups, on-chain KYC) 6. Data Analysis & Operational Excellence Run SQL queries to extract and analyze transaction data for investigations and pattern discovery. Collaborate with product and engineering teams to automate alert generation, build scalable workflows, and refine detection rules. Prepare in-depth MIS reports and dashboards for leadership, regulators, and auditors. What You Should Have: Bachelor’s degree required; relevant certifications (CAMS, ICA, etc.) are a plus. 6+ years of experience in compliance roles within fintech, crypto, or traditional financial services. Experience in regulatory guidelines around AML and KYC rules in India and regulatory reporting. Experience working with third-party data sources and KYC providers. Passionate about fighting financial crime with strong knowledge of financial crime risks. Highly data driven; adept at setting goals, KPIs, forecasting, and planning. Strong attention to detail, analytical and investigative skills. Proficient in SQL, MS Excel (pivot tables, VLOOKUP, etc.), and Google Workspace. Capable of drafting STRs and articulating grounds of suspicion clearly. Experience in handling large datasets and generating actionable insights.

Osourceglobal is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

NCR Corporation is looking for Services OM & Billing Analyst II to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

We are from India Grocery and Everyday Essentials team. We are working on a grounds up initiative for an the fast growing quick commerce space in India. We are developing a completely brand new quick commerce experience using client side rendering frameworks based on ReactJS and powered by multiple backend services being developed grounds up. The new user experience will span across entire lifecycle of quiick commerce shopping journey from storefront, ordering and delivery experience. For this Greenfield initiative, youll be working alongside a talented and collaborative team made of Sr. SDEs, Sr. FEEs, PEs and will be a great opportunity for learning, growing and building industry leading shopping experience from scratch. About the team We are fast-paced and focussed team made of passionate and ambitious Amazonians who strive to build industry leading products while closely collaborating and having fun. The team is made of Amazon veterans and are working on first time in Amazon initiatives which will scale beyond India and grocery. The team follows a flexible and collaborative work culture with ample mentoring and guidance from senior leaders. The team values high ownership, bias for action and insist on highest standards and follows build fast and iterate fast methodology. The team is suitable for passionate leaders who are equally interested in contributing to business and product roadmap while leading a high performing and high velocity team. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job Title: CSE (Central Student Experience) Manager Location : HSR Layout, Bengaluru Job Overview: We are looking for a proactive and detail-oriented Central Student Experience Team Manager to lead and execute strategic projects aimed at enhancing student satisfaction and overall experience across all centres. This role will be based at the head oce and will work closely with cross-functional teams to ensure consistent, high-quality interactions at every student touchpoint. The goal is to elevate student Net Promoter Score (NPS) to 70+ across centres through data-driven insights, communication initiatives, and targeted improvement projects. Key Responsibilities: Own and drive key central student experience projects to enhance student satisfaction. Initiate and manage projects based on trends in ticket categories (L1 classification) and NPS insights. Collaborate with centre leadership to roll out interventions based on feedback data. Oversee and continuously improve central student communication (emails, SMS, notifications) for clarity, tone, and impact. Design and execute audio-visual communication strategies at the centres that align with the student experience brand tone. Track, analyze and report Net Promoter Scores (NPS) for all centres. Lead initiatives for detractor management - identifying causes and executing root-cause-based action plans. Partner with centres to achieve and sustain an NPS of 70+ through proactive improvements. Review central student tickets on a regular basis to identify recurring issues and improvement areas. Work with product, academic, and ops teams to resolve systemic issues impacting student experience. Drive projects derived from high-volume or high-priority ticket categories, with measurable impact. Partner with regional and centre teams to ensure consistent rollout and compliance of experience initiatives. Work with tech/product for automation of feedback collection and ticket resolution where possible. Prepare monthly dashboards and reports for leadership highlighting wins, gaps, and next steps. Desired Skills & Qualifications: Bachelor's degree or equivalent experience. Strong understanding of NPS, feedback mechanisms, and communication strategies. Proficient in using tools like Zendesk, Freshdesk, or similar ticketing systems. Excel/Google sheets proficiency (high level) - This is a must. Excellent communication skills verbal and written. Ability to use data to drive decision-making and continuous improvement. Experience in stakeholder management and cross-functional collaboration.

Will be responsible for managing Pre-Sales team, ensuring cold calling, lead qualification & appointment setting for Sales Team. Lead productivity & building a strong pipeline through efficient team performance. SALARY: 40K - 50K + Incentives

Company : IndiaFilings Pvt. Ltd. Location : Navi Mumbai- Ghansoli MBP Aurum Proptech 6th floor Indiafilings Pvt Ltd Meet HR Geetanjali - 8657498073 Email ID - geetanjali.wani@indiafilings.com Experience Required: 3 to 8 Years Industry: Legal, Taxation, Compliance, Financial Services Department: Operations / Client Services Employment Type: Full Time Education: Graduate / Postgraduate Key Responsibilities: Lead and manage a team handling services like GST, Income Tax, ROC filings, and Trademark registrations. Ensure on-time and high-quality service delivery to clients. Handle client escalations and ensure excellent customer satisfaction. Monitor team performance and ensure adherence to SLAs and KPIs. Train and mentor team members to boost productivity and quality Coordinate with Legal, Tech, and Sales teams to ensure smooth workflows. Drive process improvements and increase operational efficiency Prepare and present service delivery reports to management. Candidate Requirements: Experience: 4 to 8 years total; Minimum 34 years in a team handling role. Strong leadership, communication, and client management skills Ability to manage targets, deadlines, and team performance Knowledge of compliance, taxation, or legal processes is an advantage Proficient in CRM tools and service reporting Salary: :briefcase: Based on current/last drawn salary and total experience :moneybag: Attractive performance-based incentives Why Join Us? :white_check_mark: Fast-growing company in the legal-tech space :white_check_mark: Work with a wide range of business service domains :white_check_mark: Leadership and career growth opportunities :white_check_mark: Supportive and collaborative team culture. Contact Hr Geetanjali- 8657498073

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply. Interested candidate can share their cv at sonam.singh1@igtsolutions.com. or at "9953150816"

Role & responsibilities Customer Relationship Management l Ensure prompt and professional resolution of customer queries, complaints, and escalations during night hours. l Monitor customer interactions (calls, chats, emails) to ensure high-quality service. l Maintain and update CRM databases with accurate customer information. Team Management & Performance l Supervise, support, and motivate night shift CRM executives. l Conduct performance reviews, share feedback, and assist in skill development. l Ensure adequate shift planning and coverage. Process & Quality Compliance l Ensure compliance with company policies, service protocols, and quality standards. l Conduct regular audits of CRM logs and communications. l Initiate continuous improvement actions based on audit findings. Reporting & Communication l Generate and share nightly performance and incident reports with day shift teams and senior management. l Ensure smooth handovers with morning shift counterparts. l Log and escalate any major incidents or service outages immediately. Customer Feedback & Retention l Collect, analyze, and act on customer feedback received during the night. l Implement retention strategies for at-risk customers engaging during off-hours. Qualifications and Skills l Any Graduate / Post Graduate l 8+ years of experience in with at least 4-5 years in a managerial role. ( International Process ) l Strong leadership, communication, and interpersonal skills. l Proven experience managing CRM systems (preferably Kapture, Zoho, or similar platforms). l Strong analytical and problem-solving skills with a data-driven mindset. l Experience with customer engagement strategies and loyalty program management. l Familiarity with automation tools and contact center workflows. l Excellent communication, project management, and stakeholder collaboration abilities. Job Location - Andheri West ( Azad Nagar ) Shift Timing - 5:30pm 6:30 am - 9 hrs. Rotational Shifts ( Night Shift ) Preferred - Male Candidate

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

Additional Comments: Key Skills: - 15 years of experience validating Maximo systems under 21 CFR part 11 compliance under GMP practices and 2 years successful deployment of MAS 8.X and 9.X in validated Life Science Industry - 15 years of experience in EAM including implementation, system installation, customization, configuration, upgrades, patch management, integration and data migration - Experience with ABS Proprietary Tools for Data Migration and Data Archival - 15 years of Life Science International system support including NA, EMEA, APAC, EUR to install, analyze and customize wide ranges of enterprise level software systems/ interfaces to EAM/ CMMS, ERP, MRP, LIMS, MES, EHS - 10 years of expertise in MAS EAM Development, Design and Configuration using tools such as Application Designer, Database Configuration and Workflow Designer - Preferred master's degree in information science - Certifications in Manufacturing Management, IBM Certified Deployment and IBM Certified Infrastructure Deployment Professional - Maximo Asset Management - Expert in Maximo modules including Asset, PM, Job Plans, Work Order, Purchasing, Locations, Database Configuration, Inventory and Table structures - Skilled professional with MAS 9.X verification/ validation in data migration planning, extraction, translation, loading, and system execution management - Security administration responsibility for Security Role configurations, Active Directory modifications, Group and New User Management, and troubleshooting failed LDAP synchronizations - MAS systems integration and development using MIF and UI customization with Java, automation scripting, application designer and direct xml editing - Expert development on validated report development to include specifications and test scripts in BIRT and KPI's Dashboard in POWER BI - Proven track record in SDLC documentation under change management using document control tools (D2, MasterControl, ALM) - Extensive application design work incorporating Application Designer, Conditional Expression, Automation Script, Database Configuration and Escalations based on user defined requirements - SNOW systems support knowledgeable, change management in TrackWise, and application development focused on business systems data analysis, troubleshooting, security and system configuration - In-depth knowledge of Maximo database level complexities and tables ensuring CFR e-signature definitions and compliance - Managed projects, including legacy system replacement and major version change upgrades for existing enterprise systems - MAS Specialist creating and executing UAT testing, IQ/OQ/PQ/PV development, and execution in ALM - Skilled MAS systems training course development and instructional delivery Tech Skills and Software Expertise - Build and Deployed JAR, WAR, EAR packages using admin console Maximo Application Suite (MAS) Manage in Life Science industry - Maximo Enterprise Adapter (MEA) - Maximo Asset Management - Database: MS-SQL Server, DB2 and ORACLE, Middle Ware Servlets 2.0, Web Services - Excel VBA Macros and Formulas - Data Migration - Integration Development - Program GUI SQL, PL/SQL Developer, SQL Plus, Java, HTML - Project Planning - Python - RedHat OpenShift Cluster Console - Amazon Web Services (AWS) - Documentum - MainSaver, SAP PM, Blue Mountain - Maximo versions: 4.1, 5.2, 6.0, 7.1, 7.5, 7.6, 8X, 9X - MSSQL Server - Oracle DB 7, 8, 9i, 10g, 11g, 12c - Paradigm ERP - RHOS - ServiceNow - Source Control - TrackWise - ALM - Application Development - Application performance tuning - Business Process Development - Computer System Validation - Cost Analysis - Materials Management - Materials Requirement Planning/Scheduling - Power BI Report Development - PowerShell - Software Requirement Definition - Strategy/Development/Execution - Total Quality Management (TQM) - Windows Operating System - MS Office - MS Team Foundation Server (TFS) - MasterControl Required Skills Ibm Maximo,ERP,LIMS

Your future role Overall plant responsibility for production - process & quality. Ensure safety at work with ZERO Incidence rate. Achieve plants targets for productivity, OEE and KPI in all the control functions Operational control and control the cost as applicable Ensure the operational personal know and maintain behavior in accordance with company code of conduct Provide support to reporting personnel Ensure the correct application of Quality system instructions across operational areas in line with ISO-TS 16949 regulation, customer requirements ensuring the achievement of defined KPI Ensure the correct application adherence of environmental system ISO 14000 & Customer specific standard Drive environmental improvement programs in the plant. Ensure all maintenance activities of plant are conducted regularly. Team Management Your profile B.E. Mechanical/ Production (PG Preffered) 15 - 20 years of experience in similar work area (Aluminum Foundry/ Casting) with ISO/ TS background. Six Sigma & Lean manufacturing background expected. Good English communication skills Ability to work in Matrix Organization Strong analytical and quantitative competencies Understands complex concepts and the relationships between issues or problems Possesses intellectual agility; readily accepts the challenges of unfamiliar tasks

Inspira Enterprise India Pvt. Ltd. is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact Black Duck and Veracode

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.

Manage retail operations, achieve sales targets, lead & train staff, maintain client relations, monitor KPIs, analyze market trends, & drive business growth through strategic planning and team development.

Role & responsibilities Plan and run digital marketing campaigns (SEO/SEM, Email, Social Media, PPC, Display Ads) Act as the main point of contact for clients and understand their marketing goals Generate leads using innovative digital strategies Use data and analytics to track campaign performance (ROI, KPIs) Report weekly/monthly with insights and action plans Explore new tools, trends, and growth hacks to stay ahead Collaborate with cross-functional teams and ensure smooth campaign execution Proven experience in Digital Marketing or Growth Marketing Hands-on with SEO, PPC, Email Marketing, Analytics, CRM & Social Media Strong communication, project management & client-handling skills Passion for innovation and staying updated with the latest in digital Experience with AI tools

Application Management Services (AMS) Delivery Manager Managed large and complex AMS engagements with multi locations in a 24x7 environment Exp in managing distributed service delivery - locally and globally. driving SLA and KPI for an AMS engagement

Description Job Description Job Title: C ommercial Support Specialist Operating Procedures / Work Instructions : As per local procedures Job Summary: W orking as part of the Commercial and Bid Team you will be responsible f or all new part set ups within a timely manner to aide business growth and driving profit ability on new and live products and support the Optimas business strategies. You will work closely alongside the Commercial and Bid specialists and report t o Commercial & Bid Team Leader Responsible to: Commercial & Bid Team Leader Principal Activities: Support in resolving queries with key stakeholders Process new business wins to the point of first order placement Support New Business opportunities by providing data support on Key projects Support Benchmarking activities by compiling together the project information Key Tasks and Responsibilities are defined as: Collaborate with the relevant stakeholders during the processing of customer orders ensuring parts are set up and orders placed both accurately and timely Develop and maintain mutually beneficial relationships with key stakeholders . Support KPI activity Validate data integrity Maintain records as required. Key Skills and Competences Positive influencer Excellent time management Accountable Entrepreneurial Organised Strong Computer Knowledge/Skills Strong Communicator both Verbal and Written Product Knowledge Ability to work in a fast-paced environment, balance workload effectively, assess the need for immediate action and prioritise multiple tasks Health and Safety Recognise the importance of good health and safety practice. Ensure that working conditions and the use of resources satisfies current legislation, approved codes of practice and organisational requirements. Ensure accidents and near misses are reported. Ensure that potential or actual breaches of requirements are identified, properly reported and appropriate action is taken. Operate and Enforce good housekeeping The above is not a definitive list and does not define the limits on the activities of the employee. The employee will carry out those duties, which are compatible with the role as defined by the Company and within their capabilities. The Job Description may be reviewed and updated in-line with the business needs of the company Employee Signature: Date: Line Manager Signature: Title:

Roles and Responsibilities Collaborate with team members to achieve business objectives through effective communication and leadership. Analyze KPIs (Key Performance Indicators) to measure organizational success and identify areas for improvement. Oversee recruitment process from sourcing to onboarding new hires. Develop and implement training programs to enhance employee skills and knowledge. Manage PMS (Performance Management System) to track key performance indicators, goals, and objectives.