Role & responsibilities Job Summary: The Head of Retail Operations is responsible for overseeing the daily operations of all retail outlets across the business. This role ensures the seamless execution of strategies, maximizes store performance, drives customer satisfaction, and fosters an environment of operational excellence. The ideal candidate is a strategic thinker with strong leadership skills and deep knowledge of retail management. Key Responsibilities: Operational Leadership: Lead and manage regional/store managers to ensure store-level operations align with company goals. Drive the execution of strategic initiatives and retail programs across all locations. Monitor and analyze key performance indicators (KPIs) to drive continuous improvement. People Management: Recruit, train, and mentor retail leadership teams. Develop succession plans and ensure effective talent development at all levels. Foster a performance-driven culture with clear accountability and recognition systems. Customer Experience: Ensure exceptional customer service standards are upheld across all stores. Implement customer feedback systems and lead service improvement initiatives. Sales & Revenue Growth: Collaborate with sales and marketing teams to drive revenue through promotions, merchandising, and customer engagement. Set sales targets, monitor results, and implement corrective measures where necessary. Inventory & Supply Chain: Oversee inventory management practices to ensure stock accuracy and availability. Liaise with supply chain and merchandising teams for effective stock replenishment. Compliance & Risk Management: Ensure all retail operations comply with company policies, legal regulations, and health & safety standards. Conduct regular audits and risk assessments. Budgeting & Cost Management: Prepare and manage operational budgets for the retail division. Identify cost-saving opportunities while maintaining service quality. Qualifications: Bachelors degree in Business Administration, Retail Management, or a related field (MBA preferred). 10+ years of progressive experience in retail operations, including multi-site management. Proven leadership experience with large, diverse retail teams. Strong financial acumen and experience managing P&L statements. Excellent analytical, communication, and decision-making skills. Ability to thrive in a fast-paced, customer-focused environment. Preferred Skills: Experience with retail tech and POS systems. Strong understanding of e-commerce and omni channel retail. Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with Sonam Singh at sonam.singh1@igtsolutions.com or Call @ 9953150816

Supervise day-to-day warehouse activities ensuring timely receipt, storage, and dispatch of goods. Monitor logistics KPIs such as OTIF (On Time In Full), freight costs, and delivery timelines. Required Candidate profile 4-5 years of experience in warehouse and logistics management, preferably in FMCG or consumer goods. Working knowledge of ERP/WMS systems (SAP, Zoho, etc.).

Budget controlling and cost center controlling Execute monthly reporting of KPI, provide CF analyses to business partner. Analyze data to bring insights and share insights with management to enable informed decisions and conduct deep dive analysis for the deviations Plan / YTD / CF and convey story behind the data. Drive KPI by partnering with stakeholders to ensure achievement of targets. Provide information to assist management and other stakeholders in taking educated economic decisions. Partner with global teams for standardization and process changes. Conduct training to impart know-how on new topics / development. Qualifications Cost & management accountant / Chartered accountant / MBA finance (not correspondence) or Accounting and financial management certifications (equivalent to CA / CMA)

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/71c0c0e584f58f49 Job ID - 199841981 Applicants can directly search the JOB ID - 199841981 on https://bwelcome.hr.bnpparibas/su/71c0c0e584f58f49 and Apply on the same. Direct Responsibilities For a predefined applications scope take care of: Incidents Requests Changes Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities Contribute to the knowledge transfer with BNL Application Production team Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies For the reinforcement of our team, we are looking for an Application Production Supports with these skills: 1. Infrastructure Administration Open Environment: Operating System : RedHat Linux 6.x, 7.x, 8.x AIX 7 System Scripting Familiarity with database technology is required: TERADATA 17.10 and 17.20 Familiarity with IBM InfoSphere Datastage technology is required: IBM InfoSphere Datastage 9.1 and 11.7 Installation, configuration, backup, Performance & Tuning Capability to execute and analyze scripts and complex queries General competences: 2. General IT infrastructure knowledge 3. Service Now ticketing system Specific Qualifications (if required) DATASTAGE: administrative management of the product and knowledge of the development part for reading logs and error management and their solutions. TERADATA: Knowledge of the TERADATA appliance in the administration part and the main features, knowledge of the Viewpoint and the BAR In-depth knowledge of SQL ANSI and TERADATA parser Basic knowledge of Italian language can be an advantage

Roles and Responsibilities Manage a team of collection agents to achieve daily targets and improve customer satisfaction. Monitor agent performance, identify areas for improvement, and implement corrective actions. Ensure compliance with banking regulations, policies, and procedures related to collections process. Analyze data to track key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates. Desired Candidate Profile 1-6 years of experience in banking collection or domestic voice process background. Strong understanding of banking processes including collections process flowchart knowledge. Excellent communication skills with ability to handle high-pressure situations effectively. Proficiency in using technology-based tools for monitoring agent performance tracking KPIs etc.

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities: Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) Percentage of Time (%) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. 2) Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service. 3) Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold. 4) Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. 5) Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. 6) Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behaviors Manages effective performance and develops staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer-centric ReSource Pro Operational Solutions Pvt Ltd. About Us: ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade . We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Shift Timings: Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India Contact Scope: Contact - HR Karthik | 9008042208 | Call & WhatsApp | Email - Karthik_Venkat@resourcepro.in

Min 2 years exp as a TL is MANDATORY. Candidate should have hands-on experience in GIS Domain. Details: Job Level: B1 - Designation: Team Lead (GIS) - Location: Hyderabad (Gopanpally) - Process Type: Non-voice process - Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs. - Highest Qualification: Graduation is mandatory . - Experience Required: 24 to 36 months of experience as TL (On paper/Off paper) - Language: Proficiency in English (reading, writing, and speaking) is mandatory . NP-0-30days. Interested candidates can also share their resumes at 9740391528 with the subject line "GIS HYD"

Shall have experience in Financial Planning & Budgeting, Capital Expenditure & ROI Management, Cost Control & Financial Analysis, Compliance & Statutory Regulations. Shall have proficiency in SAP, Tally, MS Excel, and financial reporting tools

Must have Min 1+yrs exp as Team Leader in International Voice/ Sales process BPO Well Versed with KPI's & Team Handling skills International Telecom Sales Exp preferred Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. Candidate should have atleast 1 year of experience as a TL in international process with good communication skills. Interested candidate can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Regards, Rajal Garg

Impact: This position offers the opportunity to lead a team of highly motivated individuals and contribute to achieving the teams goals. You will lead efforts to improve data accuracy, completeness, and timeliness through collaboration, innovation, and the execution of ad-hoc projects, with a focus on acquiring and collecting public and private data. Through strong stakeholder relationships and a deep understanding of market dynamics, we position ourselves as trusted partners, equipping clients with the intelligence needed to navigate opportunities and risks in a competitiveenvironment. Responsibilities: Formulate and implement data-driven strategies that balance technical and product knowledge, collaborating with multiple teams to create best-in-class solutions. Oversee and implement data quality projects that align with evolving business priorities, ensuring high standards of data integrity. Identify opportunities for new datasets within the market landscape and support the development of strategies to incorporate them into existing frameworks. Demonstrate empathy and support team members, especially during challenging times, promoting a culture of well-being and collaboration. Encourage team motivation, facilitate career progression discussions, and execute succession planning to nurture talent within the team. Enhance the technical skills of the team, preparing them for future growth and evolving industry demands. Establish SMART objectives for team members, actively manage performance, and communicate the Pay for Performance culture and its linkage to rewards. Track and communicate team performance metrics, including time utilization and quality statistics, while setting challenging benchmarks for resource efficiency. Mentor the team on industry trends and large-scale data projects, providing guidance on business initiatives. Manage short-term and long-term projects from resource planning to execution, collaborating closely with the Data Management team to ensure alignment and effectiveness. Drive constructive conversations with the leadership team and stakeholders across various locations, ensuring alignment on goals and expectations. Advocate for a culture of innovation by understanding processes and workflows, generating ideas to eliminate content gaps and establish best practices. Foster a lean mindset to improve operational efficiency. Ensure all critical timelines and requirements for business-as-usual workflows, KPIs, and projects are met, demonstrating problem-solving capabilities at all levels. As a people leader, embody and promote the organizations values, culture, and strategic objectives, setting an example for the team. What we are looking for: Prior leadership experience in data services, with a strong focus on people management. Knowledge or experience in the industry is preferred. In-depth understanding of the mechanics of the capital markets domain, with the ability to quantify trends impacting the industry and provide insightful analysis. Proven operational management skills with a keen attention to detail, gained within a respected data company, ensuring effective oversight of data quality and performance. Experience in introducing and monitoring Key Performance Indicators (KPIs) and performance metrics, facilitating continuous improvement and accountability within the team. Capacity to give and receive constructive feedback, providing coaching to team members to foster their professional growth and development. Exceptional oral and written communication skills, enabling clear articulation of complex data insights and fostering effective stakeholder engagement. Willingness to work across various shifts, including night shifts on a rotational or as-needed basis, demonstrating adaptability to meet business needs. Maintains high ethical standards both personally and professionally, ensuring transparency and integrity within the team. Strong collaboration skills with the ability to work effectively within cross-functional teams and build relationships with various stakeholders. Comfort with change management processes, adapting to evolving business needs and driving innovation within the team. Familiarity with additional analytical tools or programming languages that enhance data analysis capabilities. Experience in managing projects from inception to completion, including the ability to prioritize tasks and manage resources effectively. Understanding of cultural differences and the ability to navigate them effectively in a global work environment. Commitment to continuous learning and professional development in data analysis and emerging technologies. A results-oriented approach, focusing on achieving goals and delivering measurable outcomes. Preferred Qualifications: A minimum of 8 years of experience working closely with senior leaders and decision-makers, demonstrating the ability to influence and drive strategic initiatives. Proven experience in establishing and nurturing trust with business heads, fostering long-lasting business relationships that benefit both the organization and stakeholders. Comfort with a high degree of autonomy, effectively managing priorities from multiple internal and external stakeholders to achieve organizational goals. Basic knowledge of SQL and Generative AI is desirable, providing a foundation for data analysis and innovative solutions. Familiarity with data visualization tools, enabling effective communication of insights through visual storytelling. Possession of a Green Belt Certification and exposure to Lean concepts, indicating a commitment to process improvement and operational efficiency.

Impact: This position offers the opportunity to lead a team of highly motivated individuals and contribute to achieving the teams goals. You will lead efforts to improve data accuracy, completeness, and timeliness through collaboration, innovation, and the execution of ad-hoc projects, with a focus on acquiring and collecting public and private data. Through strong stakeholder relationships and a deep understanding of market dynamics, we position ourselves as trusted partners, equipping clients with the intelligence needed to navigate opportunities and risks in a competitiveenvironment. Responsibilities: Formulate and implement data-driven strategies that balance technical and product knowledge, collaborating with multiple teams to create best-in-class solutions. Oversee and implement data quality projects that align with evolving business priorities, ensuring high standards of data integrity. Identify opportunities for new datasets within the market landscape and support the development of strategies to incorporate them into existing frameworks. Demonstrate empathy and support team members, especially during challenging times, promoting a culture of well-being and collaboration. Encourage team motivation, facilitate career progression discussions, and execute succession planning to nurture talent within the team. Enhance the technical skills of the team, preparing them for future growth and evolving industry demands. Establish SMART objectives for team members, actively manage performance, and communicate the Pay for Performance culture and its linkage to rewards. Track and communicate team performance metrics, including time utilization and quality statistics, while setting challenging benchmarks for resource efficiency. Mentor the team on industry trends and large-scale data projects, providing guidance on business initiatives. Manage short-term and long-term projects from resource planning to execution, collaborating closely with the Data Management team to ensure alignment and effectiveness. Drive constructive conversations with the leadership team and stakeholders across various locations, ensuring alignment on goals and expectations. Advocate for a culture of innovation by understanding processes and workflows, generating ideas to eliminate content gaps and establish best practices. Foster a lean mindset to improve operational efficiency. Ensure all critical timelines and requirements for business-as-usual workflows, KPIs, and projects are met, demonstrating problem-solving capabilities at all levels. As a people leader, embody and promote the organizations values, culture, and strategic objectives, setting an example for the team. What we are looking for: Prior leadership experience in data services, with a strong focus on people management. Knowledge or experience in the industry is preferred. In-depth understanding of the mechanics of the capital markets domain, with the ability to quantify trends impacting the industry and provide insightful analysis. Proven operational management skills with a keen attention to detail, gained within a respected data company, ensuring effective oversight of data quality and performance. Experience in introducing and monitoring Key Performance Indicators (KPIs) and performance metrics, facilitating continuous improvement and accountability within the team. Capacity to give and receive constructive feedback, providing coaching to team members to foster their professional growth and development. Exceptional oral and written communication skills, enabling clear articulation of complex data insights and fostering effective stakeholder engagement. Willingness to work across various shifts, including night shifts on a rotational or as-needed basis, demonstrating adaptability to meet business needs. Maintains high ethical standards both personally and professionally, ensuring transparency and integrity within the team. Strong collaboration skills with the ability to work effectively within cross-functional teams and build relationships with various stakeholders. Comfort with change management processes, adapting to evolving business needs and driving innovation within the team. Familiarity with additional analytical tools or programming languages that enhance data analysis capabilities. Experience in managing projects from inception to completion, including the ability to prioritize tasks and manage resources effectively. Understanding of cultural differences and the ability to navigate them effectively in a global work environment. Commitment to continuous learning and professional development in data analysis and emerging technologies. A results-oriented approach, focusing on achieving goals and delivering measurable outcomes. Preferred Qualifications: A minimum of 8 years of experience working closely with senior leaders and decision-makers, demonstrating the ability to influence and drive strategic initiatives. Proven experience in establishing and nurturing trust with business heads, fostering long-lasting business relationships that benefit both the organization and stakeholders. Comfort with a high degree of autonomy, effectively managing priorities from multiple internal and external stakeholders to achieve organizational goals. Basic knowledge of SQL and Generative AI is desirable, providing a foundation for data analysis and innovative solutions. Familiarity with data visualization tools, enabling effective communication of insights through visual storytelling. Possession of a Green Belt Certification and exposure to Lean concepts, indicating a commitment to process improvement and operational efficiency.

Plan, execute, & optimize Google Ads campaigns Conduct keyword research, audience targeting, & competitor analysis Create ad copies and A/B test variations for performance improvement Monitor and analyze campaign performance

Minimum 12 to 20 year(s) of experience is required Educational Qualification : Should be a Graduate Summary: As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities: - Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. - Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. - Assist in quality management reviews and ensure all business and design requirements are met. - Educate stakeholders to ensure a complete understanding of the designs. - Provide guidance and support to the development team to ensure the successful implementation of business processes. Professional & Technical Skills: - Must To Have Skills: 12+ years of experience in Microsoft Dynamics 365 ERP Technical. - Good To Have Skills: Experience in quality management reviews. - Strong understanding of business process design and development. - Experience in collaborating with cross-functional teams. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 12 years of experience in Microsoft Dynamics 365 ERP Technical. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.

Job Summary The Team Lead - B&L role requires an experienced professional with 8 to 10 years of expertise primarily in MS Excel. Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control. Responsibilities Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements Ensure accounts are in full compliance with regulations and laws governing consumer lending Must follow QC checklist review and modify the parameters basis controls requirement Must be able to understand the process using SOP checklist and flowchart Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA Check all audit findings for completeness and accuracy Review the results of the completed audits performed by the team and make multiple reports QC personnel document the QC results test data and other relevant information. Also analyses data to identify trends patterns and root causes of quality issues. QA often involve working with other departments such as production Training and supervisors to address quality concerns and implement corrective actions. Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor Identification of control gaps and providing recommendations as per data strategy The ability to identify clearly articulate and solve complex business problems and present them to the business in a structured and simpler form Collaborating with onshore and offshore teams understanding the changes if any and participating in trainings meetings Escalate any control failures should be ready to process transactions Production Skill Process complex Transactions and handle first level escalations from client Achieve over and above targets than juniors in all metrics KPI Effectively address client queries with timeliness and accuracy Perform error free Transaction Provides appropriate floor support as an SME and feedback to team Identify and report process changes Update Process documentation user manuals as appropriate for the process Interacts with Client customer for knowledge transfer and process changes Build strong case and put forward case studies to rebut offshore defects with client Provides clarifications and updates on project and processes to the stakeholders Collates data and make insightful reports Contribute to process improvement initiatives Should be open to process changes cross trainings and new challenging tasks Fundamental understanding of loan delinquency foreclosure bankruptcy processes and recovery strategies. Experience working with loan management systems to update and track defaulted loan accounts. Strong attention to detail and accuracy Excellent communication skills both written and verbal Ability to work independently and manage loan portfolios Strong organizational and time management skills Flexible working hours required to accommodate different time zones of the employer Applies analytical skills to quickly and efficiently resolve any customer issues Maintain high quality customer service standards Collaborate with internal teams and external agencies to resolve account issues Certifications Required Certified Regulatory Compliance Manager (CRCM) Microsoft Excel Expert Certification

Will Be Handling Sales of HP Products in The Showroom Develop And Manage New and Existing Clients by Providing High Caliber of Service, Explore and Identify All Their Needs. Manage And Maintain Sales / Clients Database. Establish & Maintain Efficient Relationship with New and Existing Clients. Create Proposals for Target Clients with Relevant Info and Quote. Manage Clients / Projects Receivables and Cash Collections in Light of Preset Financial KPI. Ensure Clients Have Positive Experience by Communicating Effectively; Pre and Post Deal Process. Work Closely with Relevant Departments / Colleagues; Commercial, Marketing, Product Supply to Ensure Efficient Operation in Terms of Product Availability, Storage, Delivery & After Sales Service. Work Closely with Marketing and Promotion Team to Design Required Promotion and Awareness Campaigns for Target Market / Clients. Ensure High Levels of Customer Satisfaction Through Excellent Sales Service Maintain Outstanding Store Condition and Visual Merchandising Standards Answer Questions About Products and Services Assist With Inventory Management Demo And Explain Products and Services to Customers Stack And Display Goods for Sale Accept Payments and Record Sales Using Cash Registers

Job Title: Team Leader Inbound Customer Service (BPO) Location: [Noida sector 62] Department: Customer Service / Operations Reporting to: Assistant Operations Manager / Process Manager Work Type: Full-time / Rotational day Shifts Key Responsibilities: Manage and supervise a team of customer service representatives handling inbound calls. Monitor team performance against key metrics such as AHT, CSAT, FCR, and SLA. Conduct daily briefings, performance reviews, and feedback sessions. Handle escalated customer queries and resolve complaints effectively. Ensure adherence to process guidelines, quality standards, and compliance requirements. Drive team motivation, engagement, and continuous improvement initiatives. Analyze call reports and suggest process improvements. Coordinate with support teams like quality, training, and workforce management. Prepare and present performance reports to management. --- Key Skills & Competencies: Strong leadership and team management skills. Excellent verbal and written communication. Problem-solving and conflict resolution abilities. Customer-focused with a passion for service excellence. Ability to work under pressure and meet targets. undergraduate in any discipline. Minimum 12 years of experience in a BPO inbound process, with at least 1 year in a team leader/supervisory role. Please contact - Hr manager - Pinky yadav email- id - 7977519951

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Procurement Analysts Company: Alutec Business Unit: Materials Location: Kochi, Kerala Experience: 2 to 6 Years We are hiring for Junior and Associate level. Experience in construction industry or projects is mandatory. Job Description: The Analysts in Procurement function are responsible for performing data analysis, tracking supplier performance, and conducting market research to support strategic sourcing and procurement decisions. This role involves analyzing procurement data, identifying trends, and providing insights that improve decision-making and drive cost-efficiency. Key Responsibilities: Perform data analysis on procurement activities, supplier performance, and market trends. Track and report key performance indicators (KPIs) for procurement, sourcing, and planning functions. Conduct market research to identify new sourcing opportunities and trends. Collaborate with procurement, sourcing, and planning teams to provide insights and recommendations based on data analysis. Prepare reports and dashboards that support strategic decision-making. Education: Bachelor s degree in Supply Chain Management, Business Analytics, or related field. Experience in construction industry or projects is mandatory . Skills: Strong analytical skills, proficiency in data analysis tools, market research, and knowledge of procurement processes and KPIs .

Roles and Responsibilities : Develop and maintain MIS reports to track key performance indicators (KPIs) for the organization's financial services operations. Ensure accurate and timely delivery of MIS reports, including data analysis, visualization, and presentation. Collaborate with cross-functional teams to identify business requirements and develop solutions that meet their needs. Provide expert guidance on documentation best practices for MIS systems and processes. Job Requirements : 6-15 years of experience in banking or finance industry with a focus on MIS reporting. Strong understanding of KPIs and ability to analyze complex data sets. Proficiency in creating high-quality documents using various tools such as Word, Excel, PowerPoint etc.

BI Analyst, WebFocus , SQL, Tableau, Alteryx, Power BI for data visualization & workflow automation, banking/financial services industry exp., ETL processes, cloud BI environments(AWS, Azure), Agile/Scrum, Snowflake, InfoAssist, App Studio, BI Portal

Must have worked as TL on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues, skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi, with proven leadership and 7880974645 AKASH (HR).

Role & responsibilities 1. Managing Digital Marketing/Performance Marketing activities and working with the team to support on different channel optimizations 2. Work on managing and coordinating with Affiliates, optimize campaigns, reporting, fraud check, agreement closure, etc. 3. Work on daily/weekly reporting and data insights for the campaigns and initiatives. Help support the data analytics team for recurring jobs and reporting 4. Helping in coordination with partners, optimizing, reporting, etc. 5. Work on projects, creative requests,work on execution and coordination with internal teams 6. Taking end - to - end ownership of ensuring reporting & timely payments to partners and vendors and working with legal teams to close agreements. Skill Set: 1. Self-driven and a strong bias for action 2. Knowledge of the Paid Marketing ecosystem 3. Stakeholder management skills 4. Analytical Mindset and understanding of Excel and SQL 5. Business Ops & MIS reporting Experience: 0.6-3 years of experience with a B2C consumer tech/e-commerce platform, preferably in a growth or digital marketing role Please reach out sathya.s@cielhr.com or 8618271268 for further assistance

What are some of the principles/approaches we use? * First principles thinking * Human-centred design (thoughtful, action-oriented, experimental & iterative process) with a gender lens (unbiased and reflective approach) * Systems thinking (analytical, stakeholder-oriented and holistic) * Strategic planning (result-oriented, logical & coherent with clearly defined outcomes, grounded on the current realities) * Being Detail Oriented, Data-centric & Action biased is critical for success in this role. What will you do? * Lead Immersive field research using qualitative and quantitative methods to gather insights in the problem discovery phase. * Translate research into design, by creating the customer journey flows, and the processes to enable them. * Prototype and test solutions on the ground with real users, quickly learning what works and iterating based on feedback. * Enable evidence based decision making by collecting data on what works and what doesnt work. * Translate research into systems by developing the operational framework for the program, delineate roles and responsibilities for each stakeholder in the ops team, establish key performance indicators (KPIs) for the program, and collaboratively manage budgets and annual goals for the program alongside the operations team. * Develop a strong data lens to understand on ground operations and identify problem statements and advise the ops team to improve. * Actively engage in gathering user insights both from field observations and data analysis to enhance the user experience consistently. * Implement a strategic plan to streamline on-ground operations. * Collaborate and align with key program partners (primarily operations counterpart) and stakeholders to deliver on new launches. What will help you succeed in this role? * At least 2-3 years of hands-on experience conducting user research. * Strong grasp of human-centered design methods, including qualitative research, prototyping, and iterative testing. * Past work experience in developing/ designing Operations (with large field teams) or hands-on work experience in handling large ops teams. * Embracing ambiguity while ensuring clear direction for short-term and medium-term growth strategies. * A strong ability to influence stakeholders and get things done * A bias for action and collaborationA bias for action ability to take research into design, and design into pilots, fast. * Demonstrated experience on strong project management capabilities. . * Past experience of UX Research is a must to succeed in the role. Who are we looking for in this role? * Atleast 3 years of experience in conducting user research, or building UX design for products * Overall work experience of 2 - 5 years. * The role shall be based out of Lucknow. * Written and spoken fluency in Hindi and English * Willingness to stay and travel in deep rural areas. The role requires travel for atleast 50% of time to rural areas.