885 Kpi Jobs - Page 7

Job Title: Senior Associate - Merchant and Digital Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE Role contribution is primarily focused on the onboarding and offboarding of bank feed customers. The team member manages requests across various affiliated accounting packages such as MYOB, XERO, Reckon, SISS, BGL, AGData , PRAEMIUM and various existing and upcoming organisations, completed to high quality and within SLA. Colleagues provide file-based support to customers and bankers at all stages of the business cycle. Adherence to all internal operating procedures relevant to the position. Action inbound tasks, emails and other forms of customer communication/referrals within expected turnaround times. Be able to manage ambiguity difficult conversations and still deliver to our values to serve our customers well. Process, manage and support customers and bankers with applications utilising NAB programs to risk and correct process. To meet NPS targets Customer Experience call compliance and quality scores and hold exceptional customer advocacy. WHAT WILL YOU BRING Be motivated self-driven and passionate about customers. Experience in working to KPI or performance-based results. Have foundations in financial acumen and the ability to communicate in simple language with customers. Evidence of working in an environment that requires proactive learning and best practice sharing. Experience in a phone-based role desirable but not mandatory. Credit and risk management experience. A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India

Role & responsibilities Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management Eligibility Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. Chat process experience required.

Job Title: Assistant Manager, International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Assistant Manager with proficiency in the German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 35-40 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 35 - 40 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in the German language (spoken and written) mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team-leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in the German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team-leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Hiring Supply Chain Analyst Years of Experience : 5 to 8 Years Location : Kurla West Role & responsibilities Retail supply chain optimization Assess storage & finance structure for inventory Track & plan inventory across various points of storage Demand anticipation & fulfilment Able to do predictive analytics based on trends and will maintain KPI Dashboards. Inventory replenishment and maintaining track of transportation. Ensuring the outlets have steady flow of inventory without over/under stocking Create inventory reports providing full end to end visibility Ensure smooth and optimal supply chain operations planning Ensure percentage of manual stock transfer orders is reduced and measure KPI. Supply chain analytics , measure & report performance of various drivers in supply chain Interested candidates can send resumes on ramesh.samant@metrobrands.com

Key Responsibilities: Utilize log analysis tools (OpenSearch) and Application Performance Management (APM) tools (AppDynamics) for troubleshooting and root cause analysis. Use developer tools and browser plug-ins to troubleshoot UI-related issues effectively. Analyze functional and technical KPIs , and build visualizations and dashboards for performance monitoring. Handle full-cycle production support , including issue triage, incident management, and problem resolution . Lead a technical team in resolving critical production issues and ensuring system stability. Organize and track multiple issues efficiently, ensuring timely resolution. Replicate, test, and debug reported issues using advanced problem-solving skills . Maintain clear documentation and provide regular updates to stakeholders. Required Skills & Competencies:3+ years of experience in UI/UX front-end software development . 2+ years of hands-on production support experience , including monitoring and troubleshooting . 1+ year of experience with UI frameworks/libraries like Vue.js, Angular, or React . Good understanding of Node.js API development . Familiarity with Java/J2EE and e-commerce web applications is preferred. Experience working with multi-tier web architecture and UI design . Strong knowledge of REST API utilization or design . Proficiency in version control systems (Git/SVN). Understanding of web best practices (browser capabilities, unit/integration testing). Hands-on experience in setting up monitoring & alerting tools. Excellent analytical, organizational, verbal, and written communication skills . Good to Have: Experience in backend development with Java or Node.js. Exposure to containerization and cloud technologies. Experience in automating monitoring and alerting solutions .

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts Lead project development, production support and maintenance activities Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLA s/KPI s/OLA s Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Lead and ensure project is in compliance with Software Quality Processes and within timelines Review functional and technical specification documents Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

Description As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our selling partners to solve their most pressing operational challenges As a Customer Success Manager, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams. Shift timings for the role: 4 PM to 1 AM IST. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes. Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers potential. Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. Develop a thorough understanding of the Amazon Marketplace ecosystem Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans. Basic Qualifications 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Preferred Qualifications Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms

Job Description 2. Core Responsibilities ? Assist the Lead Data Governance Analyst (India) and Operational Data Governance Analysts (UK) in designing and implementing Data Governance initiatives; working to continuously improve these within in the Group across all data types; focusing on demonstrable value back to the business. ? Be pivotal in design and development of controls, KPIs and other reporting measures, and processes to demonstrate the effective implementation of Data Governance. ? Drive the delivery of the Data Governance responsibilities (data classifications, MDM, glossaries, taxonomies) across the Group. ? Advocate a consistent approach to Data Governance across OSBI through improved data literacy and awareness of the data ownership roles and responsibilities. ? Develop controls, other reporting measures, and processes to demonstrate the effective implementation of Unstructured Data Retention. ? Support the End User Developed Applications (EUDA) Governance team in the development of tooling, processes and controls to identify, capture, and monitor business critical spreadsheets. ? Collaborate with the Operational Data Quality Manager and Data Quality Analysts where appropriate to ensure alignment with other Data Governance initiatives. ? Support Data Quality deliverables through championing the Data Quality Process across BAU and Change. ? Work collaboratively with the wider Operational Data Governance team to educate the business on the need for and advantages of metadata management, including the availability and ongoing maintenance of data lineage, data dictionaries, and business data glossaries. ? Provide technical support for data related projects, providing guidance and advice on Data Governance ? Be a champion for Data Governance and the best use of our Group data resources in support of business objectives. ? Develop and maintain an understanding of data across key business areas, systems, processes and business relationships. ? Proactively identify and drive improvements to data manipulation processes and systems, promoting Data Governance by design. ? Support the Operational Data Governance team (UK) to develop procedure and guidance documentation. ? Ensure that you understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do. ? Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed. ? Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 3. Experience Requirements ? 6+ years of strong experience of data governance / management related activities e.g. data Quality, data lineage, MDM, EUDA management, data ownership, control development is essential ? 5 years of stakeholder engagement: Interacting with people at all levels in an organization, including senior management within a large organization is essential ? 3 years experience of implementing processes and procedures around data and information management is desirable ? Experience of work aligned to Data Governance Framework as well as associated policies and processes is desirable 4. Knowledge Requirements ? Strong knowledge in data related activities and principles is essential ? Demonstrable knowledge of generic tools such as spreadsheets for data analysis is essential ? Understanding of the data lifecycle is essential ? Strong knowledge of data systems and approaches is essential ? Knowledge of Data Governance specific tools e.g. EUDA and retention tracking, Data lineage and Data dictionaries tools is desirable 5. Skill and Competency Requirements ? Proven passion for DG is essential and a strong drive for results is essential ? Good interpersonal, influencing and relationship management skills is essential ? Extremely meticulous in approach to work with outstanding attention to detail is essential ? A quick learner and an ability to work with little or no supervision is essential ? Flexible approach and extensive latitude for independent judgment is essential ? A team player with an ability to function in a setting with tight deadlines is essential ? A commercial outlook, able to balance competing influences and make a business decision is essential 6. Required Qualifications/Certifications ? GSCE/GCE qualifications in both Maths and English is essential ? Data Governance certification/qualification is desirable

Responsible for analysis of Actuals and allocation of costs at SI level Support in the preparation of slides for various presentations for local mgt. and HQ. Manage interfaces with Business Units, Business Finance Head as we'll as Corporate Support Function teams (eg, Taxes, Accounting and Reporting) Carry out regular reviews and analysis of the profitability and balance sheet positions to ensure correctness and transparency in the books of accounts. Support the internal control guidelines implementation and requirements and ensure a smooth ICFR process (testing, audits, remediations) Deliver high quality information (related to financials and other KPIs) to senior management to support decision making and to various other stakeholders (eg corporate functions/auditors/HQ) in a timely manner. Support in preparation of Business review meetings with the Business Heads. Analysis of Forex/commodity impacts on profit, reporting of UOV and reach of UOV. Coordination with the external and internal auditors for financial audits, tax audits Support in special projects in SI controlling. B Com and MBA with 5-7 year s experience Working level knowledge in accounting and finance concepts Hands on experience with SAP, Excel, Powerpoint Excellent interpersonal skills Keen to learn, explore and innovate with reporting/automation.

This is your role. What part will you play 1. Create purchase orders based on MRP and inventory replenishment using SAP. 2. Provide detailed information on expected availability of materials to production planning, product management, and other stake holders 3. Foster strong relationships with suppliers, conduct supplier discussions ensuring alignment with company requirements and standards 4. Monitor supplier performance, including on-time delivery, quality, and responsiveness, and implement corrective actions as necessary. 5. Collaborate with internal stakeholders, such as engineering, production, quality assurance and R& D Teams, to understand their requirements and ensure timely availability of materials. 6. Establish top priorities relevant to expedites and pushouts in coordination with shipper agency, Logistics partners, Customs. 7.Work with quality management teams to process return goods and ensure credit receipt. 8. Implement and utilize procurement tools and systems to streamline processes and improve efficiency. 9. Analyze market trends, evaluate suppliers, and identify potential cost-saving opportunities and alternative sources of supply. 10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of the procurement function. 11. Stay updated on industry trends, best practices, and technological advancements related to electronic product procurement.

Aster Medcity is looking for Assistant General Manager.Clinical Program.Aster Health Academy to join our dynamic team and embark on a rewarding career journey Oversee business operations and ensure alignment with strategic goals. Lead departmental teams and monitor performance against KPIs. Manage budgets, resources, and overall financial performance. Develop and execute strategies for growth and operational efficiency. Build strong relationships with stakeholders and clients. Ensure compliance with industry regulations and company standards.

Aster Medcity is looking for Assistant General Manager.Clinical Program.Aster Health Academy to join our dynamic team and embark on a rewarding career journey Oversee business operations and ensure alignment with strategic goals. Lead departmental teams and monitor performance against KPIs. Manage budgets, resources, and overall financial performance. Develop and execute strategies for growth and operational efficiency. Build strong relationships with stakeholders and clients. Ensure compliance with industry regulations and company standards.

Aster Medcity is looking for Assistant General Manager.Clinical Program.Aster Health Academy to join our dynamic team and embark on a rewarding career journey Oversee business operations and ensure alignment with strategic goals. Lead departmental teams and monitor performance against KPIs. Manage budgets, resources, and overall financial performance. Develop and execute strategies for growth and operational efficiency. Build strong relationships with stakeholders and clients. Ensure compliance with industry regulations and company standards.

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Participate in exploring solutions for problems and process bottlenecks Actively contributes to change implementation initiatives on the floor Reports issues related to problems/opportunities to transformation leaders Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate Must be certified Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology Must have excellent analytical, presentation & communication skill Should be a self-starter, Individual contributor (IC) Experience 7+ years, Process excellence or Operational excellence, Domain- F&A, Certification- Lean Six Sigma Green Belt Industry Type- BPO/Digital Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate Job Environment: Full-time position working from the office Flexible with shifts

Plan and manage HR project timelines & risks Coordinate with cross-functional teams Lead stakeholder communication and consultation Ensure accurate HRIS/payroll data migration Ensure legal compliance & reporting Support training and change management Required Candidate profile Project management HRIS & payroll (ADP, Cloudpay) Data migration & accuracy Stakeholder engagement Change management GDPR & TUPE compliance Cross-functional coordination Training & support

Designation: Operations Team Lead Location: Noida 5 Days Working Minimum 1 year of experience required in Team Handling with International Process Experience Package upto : 6.5 LPA for more info please call at 8076563944

Gurucul Solutions Private Limited is looking for IT Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Job Title: Senior Associate - Merchant and Digital Work Type: Permanent Location: DLF Downtown - Gurgaon It s more than a career at NAB. It s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. YOUR NEW ROLE Role contribution is primarily focused on the onboarding and offboarding of bank feed customers. The team member manages requests across various affiliated accounting packages such as MYOB, XERO, Reckon, SISS, BGL, AGData , PRAEMIUM and various existing and upcoming organisations, completed to high quality and within SLA. Colleagues provide file-based support to customers and bankers at all stages of the business cycle. Adherence to all internal operating procedures relevant to the position. Action inbound tasks, emails and other forms of customer communication/referrals within expected turnaround times. Be able to manage ambiguity & difficult conversations and still deliver to our values to serve our customers well. Process, manage and support customers and bankers with applications utilising NAB programs to risk and correct process. To meet NPS targets & Customer Experience call compliance and quality scores and hold exceptional customer advocacy. WHAT WILL YOU BRING Be motivated self-driven and passionate about customers. Experience in working to KPI or performance-based results. Have foundations in financial acumen and the ability to communicate in simple language with customers. Evidence of working in an environment that requires proactive learning and best practice sharing. Experience in a phone-based role desirable but not mandatory. Credit and risk management experience. A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It s a huge part of what makes NAB such a special place to be. More focus on you: We re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We re on LinkedIn: NAB Innovation Centre India

Building & deploying ML models using telecom data such as alarms, logs, KPIs, CDRs Developing AI microservices & APIs Integrating ML into OSS/BSS, RAN, and assurance platforms Collaborating with product & network teams on intelligent workflows

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided. Interested candidates can drop your CV on this number "9740514063"

Roles and Responsibilities 1. Lead or support digitization and automation initiatives within the organization. 2. Develop and deploy low-code apps using Micrssoft Power Platform (Power Automate, Power Apps, SharePoint).e 3. Handle data extraction from SAP (MM, PP, FICO) and conduct analysis using advanced Excel. 4. Design dashboards using Power BI and/or Excel. 5. Create and maintain documentation including SOPs. 6. Collaborate on BPR (Business Process Reengineering) efforts in manufacturing environments. Participate in UAT, project management, and digital transformation programs. Must Have: Proficiency in Microsoft Power Platform (Power Automate, Power Apps, SharePoint) SAP integration (MM, PP, FICO) and data analysis with Excel Experience in manufacturing industry; BPR background preferred Initiative-taking with strong planning skills Strong documentation skills; SOP writing experience Project Management, UAT, digitization, and process automation exposure Dashboard creation using Power BI or Advanced Excel High willingness to travel across India Good to Have SAP integration (MM, PP, FICO) and data analysis with Excel Initiative-taking with strong planning skills Project Management, UAT, digitization, and process automation exposure Preferred candidate profile Position: Deputy Manager /Assistant Manager Department: Business Process Excellence / Quality Assurance Location: Gurugram Qualification: Graduate - B.E./B.Tech in Industrial, Mechanical, or Chemical Engineering Experience: 5-10 Years Certification (Preferred): Microsoft Power Platform / Office Architecture / MS 365 Tools Certified Role Type: Individual Contributor Travel Requirement: 15-17 days in a month (pan India )

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups

Role & responsibilities Responsible for EDI (Electronic Data Interface) and PDF invoicing issue handling Ability to handle third party web portal submissions and analysis. Analysing the root cause for the rejections and identify the resolution Responsible for the delivery of service levels and SLA/KPI targets for the Collections support team. Back-up and support other for collection support team members on billing activities.

If you are finding ways for not just a Project Manager - but A Strategic Business Partner. Here we are to hire you ! Job Title: Senior Project Manager Performance Management (KPI Team) Location: Chennai | Hybrid (Global Team Collaboration) Experience Required: 7 to 9 years Note : Preferring chennai based profiles & short joiners/immediate joiners ( Serving np) About the Role: Join a global team that drives performance across divisions! Were looking for a Senior Project Manager to lead strategic, performance-focused initiatives that directly support business decision-making at the group level. As part of the KPI Team, you’ll play a critical role in steering performance, enabling actionable insights, and delivering end-to-end technical and business solutions in a globally distributed setup. This is not just a PM role — it's a strategic business partner position where technology, governance, and KPIs converge. What You’ll Do: Own and lead projects from framing to execution to closure Partner with business divisions to drive performance insights and reporting Design governance models, build roadmaps, and secure cross-functional alignment Identify and mitigate risks while keeping delivery on track Ensure alignment with IT architecture, operating model, and control framework Track and publish project KPIs and success metrics What We’re Looking For: Proven experience managing large-scale or multiple smaller projects Strong knowledge of KPI frameworks, performance dashboards, or executive reporting Experience in Banking / Financial Services / Capital Markets environment Hands-on with Agile, Waterfall, JIRA, Confluence, MS Project Excellent communicator — skilled at simplifying the complex PMP / Prince2 certification (preferred) Strong analytical, planning, and stakeholder management skills Why Join Us? Work with global business leaders and make a direct impact Drive strategic initiatives and visibility across the organization High-ownership role with autonomy and influence Opportunity to innovate in performance and KPI strategy Collaborative, diverse, and forward-thinking environment Apply Now Be part of a performance-driven team where strategy meets execution. If you’re ready to lead meaningful transformation, apply today by sharing your profile