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7.0 - 12.0 years
6 - 7 Lacs
Shillong
Work from Office
Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment activation with support of campaigns, several engagements. Incumbent is responsible to maintain enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement enhancing business opportunity for the team. Role incumbent is also responsible for explorations identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing upgrading, awards rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard. Recruitment Guiding designing pathway for team to onboard high potential agents Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Vijayawada
Work from Office
Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Vijayawada Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Secunderabad Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Ahmedabad
Work from Office
Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Ahmedabad Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Vadodara
Work from Office
Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Baroda Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months
Posted 2 weeks ago
15.0 - 24.0 years
12 - 20 Lacs
Gurugram
Work from Office
Role & responsibilities HR Strategy and Process Building Employee Performance and Development Conflict Resolution and Employee Relations Compliance and HR Technology Change Management and Communication Develop and implement HR strategies and policies to support the transition to a professional-driven organization. Collaborate with senior management to align HR initiatives with the company's strategic goals. Lead the HR team and provide guidance to ensure compliance with labor laws and regulations. Oversee the recruitment and onboarding process to attract top talent in the industry. Create and manage performance appraisal systems to evaluate employee performance. Design and implement employee development and training programs to enhance skill sets. Work closely with department heads to map employee KRAs, ensuring alignment with company objectives. Develop and maintain a comprehensive employee handbook and HR documentation. Monitor and analyze HR metrics and KPIs to drive data-driven decision-making. Resolve complex HR issues, conflicts, and disputes while maintaining a fair and consistent approach. Foster a positive organizational culture that encourages employee engagement and growth Preferred candidate profile - Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred). - Proven experience as an HR leader, preferably in a Retail Garment environment. - Strong knowledge of HR laws, regulations, and best practices. - Excellent interpersonal and communication skills. - Demonstrated ability to develop and implement HR strategies that drive organizational success. - Experience in talent acquisition, performance management, and employee development. - Exceptional problem-solving and conflict resolution abilities. - Proficiency in HRIS (Human Resources Information Systems) and Microsoft Office Suite. - Strong leadership skills with a track record of managing and mentoring HR teams.
Posted 2 weeks ago
1.0 - 6.0 years
4 - 9 Lacs
Gurgaon/ Gurugram
Work from Office
6 months -4 years experience in Real Estate Industry(for BDM) Bachelor’s degree in Business, Marketing, Real Estate 4 + years of real estate sales experience, with 2+ years in a leadership role (for Manager) 8447732667 Required Candidate profile Strong leadership, communication, and interpersonal skills. Lead, train, and manage the performance of the sales team • Develop and implement effective sales strategies tsprecruiter02@gmail.com
Posted 2 weeks ago
0.0 - 2.0 years
1 - 1 Lacs
Patna, Phulwari
Work from Office
Responsibilities: Maintain customer relationships Maintain Key performance indicators Customer service Kids products assembly Billing Visual merchandising (display)
Posted 2 weeks ago
9.0 - 11.0 years
7 - 10 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
*Customer Service - Team leader* *Job Title: Sr Manager* Location: Mumbai *Minimum Experience:* Total 8 years Minimum 3-5 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) *Type of position: Full Time* *Job Responsibilities;* Providing quality and efficient customer service to customers through daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives Monitor resource utilization & performance *Job Profile:* Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Be available for employees that experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution Conduct the meeting with clients and key stakeholders to gather requirements, analyse, finalize and have formal sign-offs from approvers. Gather and Conduct analysis of the business requirements. Review the current business processes defined and ensure adherence and involvement of all relevant/impacted stakeholders. Translate the business requirements into the Business Requirement Document / Specifications [BRD/BRS] OR Functional Requirement Document [FRD] OR Minor Development Document [MDD]. Review requirement documents received from other stakeholders and guide them in drafting the BRS as per business and technology requirements. Facilitate meetings with the appropriate subject matter experts in both business and technology teams. Work closely with the operational functional teams, operations management and personnel, legal and various technology teams to facilitate a common understanding of requirements and priorities across all areas. Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues. Maintain repository of BRS documents with proper version control mechanism with BCP adherence Strong analytical skills and logical ability with creative approach to problem-solving. Hands on experience on Microsoft office tools and using macros in Excel. IT Savvy and good exposure in analytics. Good communication and 'people skills'. *Education Requirements: Min Graduate (Full-Time)* *Age Criteria: Max 35 years*
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Chennai
Work from Office
In the above context, the MIS executive role is responsible for MIS reporting to management on a daily, weekly monthly basis, Data reconciliation & updating the daily sales file, Preparation and maintenance of monthly KPI data, Data massaging and cleaning for daily issuance, Sales & cancellation analysis and reporting automation. Key Accountabilities/ Responsibilities Responsible to support channel for achieving overall Gross Written Premium Team Management. Preparing and maintaining monthly performance data and mapping the same against targets Responsible for achieving budgeted LR LR Reports along with product performance to be published well in time Responsible for Renewal of Business Coordinating with different teams for data and checking its accuracy Stakeholder interfaces Experience Minimum 1- 2 years of experience in insurance/Financial sector. Education Graduate of any discipline with good Analytical Skills.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Faridabad
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
New Delhi, Lucknow
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Ghaziabad, Nagar, Loni
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Nagar, New Delhi
Work from Office
Jubilant Foodworks Limited is looking for MIT Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 2 weeks ago
12.0 - 22.0 years
14 - 24 Lacs
Bengaluru
Work from Office
Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in
Posted 2 weeks ago
3.0 - 8.0 years
25 - 30 Lacs
Gurugram
Work from Office
NAB is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact
Posted 2 weeks ago
3.0 - 8.0 years
25 - 30 Lacs
Gurugram
Work from Office
NAB is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact
Posted 2 weeks ago
5.0 - 9.0 years
25 - 30 Lacs
Thane
Work from Office
VRB Analytics is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact
Posted 2 weeks ago
2.0 - 5.0 years
5 - 9 Lacs
Kota, Jaipur, Bikaner
Work from Office
Roles and Responsibilities Supervisor is responsible for guiding and monitoring technicians for breakdown / Preventive / Predictive/ Shut down maintenance. Coordinates the installation, maintenance and repair work of plant machineries. Shift wise SAP report fill-up and departmental reports preparation. Tracking uses of Spare parts during maintenance operations. Maintaining safety guidelines. Supervisor is responsible for guiding and monitoring technicians for proper maintain tools and tackle. Supervisor is responsible to achieve assigned KPI / KRA/ Goal / To-do / targets
Posted 2 weeks ago
7.0 - 12.0 years
8 - 10 Lacs
Navi Mumbai
Work from Office
At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people
Posted 2 weeks ago
3.0 - 5.0 years
4 - 7 Lacs
Thiruvallur
Work from Office
BALA ASSOCIATES ENGINEERS CONTRACTORS is looking for SUPERVISER to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.
Posted 2 weeks ago
5.0 - 10.0 years
6 - 8 Lacs
Pune
Work from Office
At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people
Posted 2 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Mumbai
Work from Office
Sales Manager Offline Sales team growth in the FMCD sector ! Identify & grow new business opportunities Manage client relationships & conduct field sales Achieve monthly/quarterly targets Be actively involved with Zippo products
Posted 2 weeks ago
6.0 - 8.0 years
4 - 6 Lacs
Chennai
Work from Office
Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement. Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in Hindi and English and regional Language 5+ years of experience in a similar role managing a diverse team Very strong people person with excellent interpersonal skills Tech-savvy
Posted 2 weeks ago
8.0 - 10.0 years
70 - 75 Lacs
Hyderabad
Work from Office
Oversee financial planning, control, and risk management; ensure statutory compliance and accurate reporting; manage treasury and taxation functions; drive process automation; and lead high-performing teams to support strategic business objectives. Required Candidate profile CA with 8–10 years of experience, including 5+ in leadership, skilled in Ind AS, taxation, ERP, and financial strategy for multi-location businesses.
Posted 2 weeks ago
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The Key Performance Indicator (KPI) job market in India is thriving with opportunities for individuals who have strong analytical skills and a keen eye for data-driven decision-making. KPI professionals play a crucial role in helping organizations measure their performance and achieve their strategic goals. If you are considering a career in KPI, there are various job opportunities waiting for you in India.
These major cities in India are actively hiring for KPI roles across various industries.
The average salary range for KPI professionals in India varies based on experience and expertise. Entry-level positions typically start around INR 4-6 lakhs per annum, while experienced professionals can earn upwards of INR 15-20 lakhs per annum.
In the KPI domain, a typical career progression may include roles such as KPI Analyst, KPI Specialist, KPI Manager, and eventually Chief Performance Officer or Director of Performance Management.
Apart from expertise in KPI, professionals in this field are often expected to have strong skills in data analysis, performance management, project management, and proficiency in tools like Microsoft Excel, Tableau, and Power BI.
As you explore KPI job opportunities in India, remember to showcase your analytical skills, attention to detail, and ability to drive business performance through data-driven insights. Prepare well for interviews by brushing up on your knowledge of KPIs and related skills, and apply confidently to secure a rewarding career in this field. Good luck!
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