587 Kpi Jobs - Page 5

Amazon Development Centre (India) Pvt. Ltd. is looking for Sales Assistant to join our dynamic team and embark on a rewarding career journey. Administrative Support:Assist the sales team with administrative tasks, including preparing sales reports, maintaining sales records, and managing correspondence Organize and schedule meetings, appointments, and travel arrangements for sales representatives Customer Service and Inquiries:Respond promptly and professionally to customer inquiries, providing product information, pricing details, and assisting with order processing Coordinate with various departments to ensure timely and accurate resolution of customer issues or concerns Sales Support and Coordination:Collaborate with the sales team to prepare sales presentations, proposals, and promotional materials for client meetings or presentations Follow up on sales leads, track sales orders, and assist in managing the sales pipeline Data Management and Reporting:Maintain and update customer databases or CRM systems with accurate information and sales activities Generate sales performance reports, track key performance indicators (KPIs), and assist in analyzing sales data Inventory and Logistics Support:Assist in monitoring inventory levels, coordinating shipments, and managing stock availability for sales purposes Coordinate with logistics and operations teams to ensure smooth order processing and delivery

Oliver Wyman is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! , please share your resume on sameer.gandhi@igtsolutions.com

Dishman Carbogen Amcis is looking for Senior Executive - Production to join our dynamic team and embark on a rewarding career journey Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability Ensuring that production targets and deadlines are met Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production Optimizing resource utilization to maximize productivity and minimize costs Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations Conducting regular inspections and audits to identify and rectify any quality issues Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively * Key Skills GMP, Safety, Housekeeping, Unit operations

Introduction: Automotive . Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role Were seeking an experienced Scrum Master with expertise in SAFe methodologies to join our team. The ideal candidate will have a strong background in facilitating Scrum ceremonies, measuring team performance, and identifying and resolving impediments. What you will do 1. Scrum Ceremonies: Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, review, and retrospectives, across multiple projects. 2. Team Performance: Measure team performance through KPIs, identify impediments, and help the team resolve them in a timely manner. 3. KPI Dashboards: Support management in creating KPI dashboards to track team performance and identify areas for improvement. 4. Team Support: Provide coaching and guidance to the team to improve their performance and adherence to Scrum principles. What You Need to Be Successful 1. Certification: Certified Scrum Master (CSM) or equivalent certification. 2. 3 to 6 yrs of experience in scrum master role. 3. SAFe Experience: Experience with SAFe methodologies and frameworks. 4. Technical Skills: 1. Strong understanding of Scrum principles and practices. 2. Experience with Agile project management tools, such as Jira or Trello. 5. Soft Skills: 1. Excellent communication and facilitation skills. 2. Strong analytical and problem-solving skills. Bonus Points if You Have 1. Experience with Multiple Projects: Experience managing multiple projects simultaneously. 2. KPI Development: Experience developing and tracking KPIs to measure team performance. 3. Coaching Experience: Experience coaching and mentoring teams to improve their performance. What Makes You Eligible 1. Certification: Certified Scrum Master (CSM) or equivalent certification. 2. SAFe Experience: Experience with SAFe methodologies and frameworks. 3. Technical Skills: 1. Strong understanding of Scrum principles and practices. 2. Experience with Agile project management tools, such as Jira or Trello. What We Offer - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and tools - Recognition and rewards for outstanding performance through BeBrilliant - Chance to work with a renowned German OEM - You are expected to work all 5 days in a week You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Roles Responsibilities : Primary contact to Worldwide Application stakeholders in implementing the Governance, Security policies and processes in the Applications Support towards Security and compliance controls with respect to various Bosch/Industry regulations Follow the roadmap as aligned with customer unit in completion of Policy implementations and controls in the Applications Prepare reports and documentation to demonstrate compliance with relevant standards towards Audit compliance Conduct training sessions with stakeholders to enhance awareness in the standards/regulations Ensure the customer KPIs, control schedules, and deliverables are met Report gaps in the controls and recommend suitable measures to overcome the deviations or gaps

Job Description IT Company Position Overview We are seeking an experienced Customer Service Team Lead to manage our customer support team and drive service excellence. This role combines hands-on customer support with team leadership, process improvement, and strategic planning to ensure exceptional service delivery in our IT environment. Leadership Responsibilities • Lead and mentor a team of 5-8 Customer Service Representatives • Develop and implement training programs for new team members • Conduct regular performance evaluations and provide constructive feedback • Create and maintain team schedules to ensure adequate coverage • Set and monitor individual and team KPIs • Foster a positive team culture that promotes excellence and continuous improvement • Collaborate with other department leads to improve cross-functional processes • Manage escalated customer issues and complex support scenarios Operational Responsibilities • Monitor and optimize customer service workflows and processes • Analyze customer service metrics and prepare regular performance reports • Develop and maintain standard operating procedures • Implement and oversee quality assurance programs • Manage the customer service ticketing system and suggest improvements • Create and update knowledge base articles and support documentation • Participate in project planning for new product releases and features • Handle VIP client relationships and escalated support cases Required Qualifications • Bachelor's degree in Business, IT, or related field • 5+ years of customer service experience in IT/software industry • 2+ years of team leadership or supervisory experience • Strong technical background with understanding of IT infrastructure • Proven track record of team development and performance improvement • Experience with CRM systems and help desk software • Excellence in written and verbal communication • Strong analytical and problem-solving abilities Leadership Skills • Strong team building and coaching abilities • Excellent conflict resolution skills • Strategic thinking and planning capabilities • Change management expertise • Decision-making and problem-solving prowess • Budget management experience • Ability to influence and negotiate Career Growth Opportunities • Path to Customer Service Manager • Opportunities for cross-functional leadership roles • Executive leadership development programs • International team management possibilities Key Performance Indicators • Team performance metrics and satisfaction scores • Customer satisfaction rates • First response and resolution times • Knowledge base effectiveness • Team retention rates • Quality assurance scores • Process improvement initiatives • Budget management Company Culture We are a forward-thinking IT company that values innovation, leadership, and exceptional customer service. Our Team Leads play a crucial role in shaping our service culture and developing future leaders.

RESPONSIBILITIES : 1. Strategic Workforce Planning : Develop and execute optimized recruitment and onboarding strategies aligned with accelerated growth objectives. Launch upskilling programs for existing India-based employees to support expansion. Design competitive salary, incentive, and retention frameworks in line with the organizations growth to 300 - 500 FTEs over the next 12 - 18 months. Implement succession planning by identifying and developing high-potential talent for critical roles. Refine organizational structure to boost productivity and business performance. 2. Advisory Role to Leadership : Equip leaders to independently manage people-related matters. Hold regular consultations with business leaders to provide strategic HR guidance. Act as a trusted expert on employment law and regulatory compliance. Advise on and help implement best-practice HR policies and procedures. 3. Collaboration with Group HR : Ensure consistent use and discipline in Workday systems and processes. Partner with Group HR to align on core principles, tools, and operating models. 4. Culture & Employee Experience : Drive initiatives that strengthen company culture, including core values and recognition programs. Implement HR programs focused on employee wellness, diversity, and inclusion. Facilitate positive employee relations and resolve workplace conflicts in collaboration with managers and staff. Preferred candidate profile : Over 10 years of proven experience in a senior HR or business partnering role Extensive experience as an India-based HR Business Partner supporting: • Multi-location teams • Organizations with 300+ FTEs Demonstrated success in driving rapid center growth through strategic hiring and streamlined onboarding. Strong track record of influencing and collaborating with senior international and group-level leadership. Proven ability to partnering with 3rd parties to deliver improvements.

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with Sonam Singh at sonam.singh1@igtsolutions.com or Call @ 9953150816

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

prefer candidates whose past experience is into sales/Upsell/Cross Sellin. monitor metrics, generate Excel reports, mentor teams, drive process improvements, As a TL, he should take calls too as and when required Day Shift & 2 Rotational off Required Candidate profile Min. 2 years of on paper experience as a Team leader as outbound customer service Exp should in Outbound service along with Renewals/upsell will be advantage where he handled call flow of 100 to 150

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Must have Min 1+yrs exp as Team Leader in International Voice/ Sales process BPO Well Versed with KPI's & Team Handling skills International Telecom Sales Exp preferred Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply. Interested candidate can share their cv at sonam.singh1@igtsolutions.com. or at "9953150816"

AM/ DM - Process Quality Experience: 7- 10 Years Qualification: Diploma /B.E (Electrical/ Electronics Engineering) WORK LOCATION: CHENNAI SHOULD HAVE EXPERIENCE IN SOLAR INDUSTRY (MANDATORY) Should have exp in supplier quality management, Quality tools, Kaizen, Solar experience, Monitor and evaluate key performance indicators (KPIs), quality control techniques, statistical methods IF YOU ARE INTERESTED TO APPLY FOR THIS JOB SHARE YOUR RESUME TO careers@leadhr.net Contact No: 99406 32343

Must have worked as AM on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues,skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi,with proven leadership Share CV on 7880974645 AKASH (HR).

Closing Ratio/Meeting all KPI of team memberSelf Negotiate with dealers Large Value Claims handling Avoid cost wastage Workshops Regular training of claims policies Faster settlements Settlement Ratio-97% Investment Ratio-3% Re-open ratio/Segmentation of vehicles Separating the Claims according to Vehicles Conducting Team Meeting with internal and external survey. Re-open of claims should not be cross >2% Key Accountabilities/ Responsibilities Stakeholder interfaces Experience 3-5 years of experience in Motor Claims Body paint Workshop. Education Preferably Diploma in Automobile, Graduate from MechanicalEngineer Graduate from Any discipline with prior experience in Claims

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Key Responsibilities: Perform impact analysis on database and configuration changes. Subject matter expert in Support tooling and processes Expansive solution knowledge that crosses multiple solution teams Alignment to organization or venue wide inititiatives and projects Guide clients through current workflows, upgrades, system changes, and enhancements. Resolve complex issues in a timely manner, mentor new associates and provide SME advice. Comprehensive understanding of Millennium foundation, build, and integration points Should have working knowledge on CCL (Cerner Command Language), Discern Explorer, Discern Visual Developer, and Olympus. Perform complex troubleshooting investigations, document notes, and knowledge articles. This role/position will play a key role, in providing quicker resolution to the requests logged by our International Customers. Sr. Solution Architect will not just guide our Oracle Health Customers on solution and workflow improvement but will also steer the Production Support Team and enable them to adhere to Organizational KRs such as Responsiveness KPI, adhering to the SLA contract and Customer satisfaction for our Oracle Health Client. This position would be supporting Pharmacy product/solution of Oracle Health for our International Customers.

1. Working as front-line supervisor, Managing the entire line and maintaining key parameter Safety, Quality, Productivity and Cost 2. Able to navigate the potential coflict/IR situation 3. Should have knowledge of minimum of anyone of areas (e.g. PT-ED /Sealer/ Topcoat) Technical/ Functional: 1)Thorough knowledge of automotive 4 wheeler Paint Shop production processes. 2)At least 4-5 years of experience as front line production supervisor. 3)Hands on experience on workstations and tools/equipment (viz. robots) of production line being handled. 4)Good knowledge of MS-Office and excellent computer skills. 5)Good knowledge of ISO systems (ISO-9001:2015, ISO-14001:2015, ISO-45001). Behavioral: 1)Good communication skills (verbal and written communication). 2)Must know how to work as a team member in an IR sensitive environment to achieve KPI targets. 3)Must be flexible to work in any production area as per present/future requirement.

class="elementor-heading-title elementor-size-default">Role Solutions, proposals, Technical meetings, costing Job Responsibilities Evaluation of the inquiry Technical Process Flow Diagram preparation Basic Layout Proposal Technical Costing working Techno Commercial Proposal Proposal data base Components quotes follow ups KPI data collection and certifications Education Experience Bachelor of Engineering Chemical having 4-6 yrs of experience Preferred Industry background EPC company in Process Field Leadership ability and preferably experience Knowledge/Skills Ability to multi-task, and adjust priorities Team Leader Proficiency with MRP/ERP systems Microsoft Office Good communication skills. Presentable, Sensible