2021 Kpi Jobs - Page 46

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Summary: Primary objective is to supervise and manage Tele collections vendors & to deliver continuous results, drive improvement through initiatives, identify gaps and fix them. Job Responsibilities: Manage, monitor & motivate vendors. Manage the Collection process for assigned vendors Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & kept% Reviewing, Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, analyzing relevant reports, making reports and reporting to management on areas of improvement. To support in recruiting, developing and su...

3-5 Yrs Adept in training and mentoring customer service staff,Excellent communication, negotiation and interpersonal & Writingskills,Complaint Resolution, Tracking KPI & Other Metrics,Trainings,Complaint Resolution, Handling Customer Escalations,Creation Required Reports ,Problem Solving, Billing 25000-30000 Grad./Diploma Not Required Tell me about yourself What are your strength What is the greatest challenge you have faced as a customer service professional hat are some methods you use to engage with customers What is OST & DSAT What strategies would you use to improve team performance What is KPI Why we are using Vlookup/HLookup in Excel What is vendor management How would you resolve a ...

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

Position Overview: The AVP Operations is a strategic leadership role responsible for overseeing the overall operations of the company. This individual will design and implement business strategies, plans, and procedures to ensure operational efficiency, scalability, and alignment with the companys long-term objectives. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and has a proven track record in optimizing systems, processes, and performance across cross-functional teams. Key Responsibilities: Lead and manage all operational functions across the organization Develop and implement operational strategies, policies, and procedures that drive business performa...

Role & responsibilities Problem Mgmt.: 1. Identify and document recurring incidents and problems that disrupt IT services. 2. Conduct thorough investigations to determine the root causes of incidents. 3. Work with relevant teams to develop and implement solutions to prevent problem recurrence. 4. Maintain detailed records of problems, actions taken, and resolution progress. 5. Generate problem reports, highlighting trends and recommending improvements. 6. Collaborate with other domains, including incident management and change management, to facilitate problem resolution. 7. Identify areas for process improvement and contribute to the overall improvement of IT services. 8. Maintain Risk, KED...

Develop & implement sales strategy. Drive business growth through the team. Recruit, train & manage a high-performing sales team. Oversee the sales process from lead generation to closing deals. Maintain long-term relationships with key customers. Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resou...

Job Description Collaborate with sales, marketing, and finance teams to develop accurate demand forecasts. Analyze historical data, market trends, and promotional activities to predict future demand. Maintain optimal inventory levels to meet service level targets and avoid stockouts or excess inventory. Monitor inventory turnover and recommend adjustments to purchasing plans. Work closely with procurement and suppliers to ensure timely delivery of finished goods. Manage lead times and safety stock levels to mitigate supply risks. Align supply plans with production schedules and capacity constraints. Communicate changes in demand to production teams promptly. Utilize ERP and planning systems ...

Please carefully review the position requirements before submitting a potential candidate for consideration. Job Summary Reporting to the Global Head of ITSM, the IT Process Excellence Specialist will play a crucial role in the development, optimization, and management of various IT processes within our organization. This role involves revising and improving processes, such as Joiner Mover Leaver (JML), Incident Management, Escalation Procedures, and Request Design in ServiceNow. The IT Process Owner will also be responsible for training the technical teams and ensuring compliance with established processes. Key Responsibilities Responsible for analyzing existing IT processes, including JML,...

Job Title: Invitro ADME Job Location: Bangalore/Hyderabad About Syngene Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and SOPs, in letter and spirit. Mandatory expectation for all roles as per Syngene safety guidelines Overall adherence to safe practices and procedures of oneself and the teams aligned. Con...

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure ...

Job Title: Forecasting Analyst BPO Location: Bangalore CTC: Up to 8 LPA Experience: 2–5 years in workforce forecasting or analytics Job Summary: We are looking for a detail-oriented Forecasting Analyst with experience in BPO workforce planning and demand forecasting. The role involves analyzing historical data, predicting future contact volumes, and building efficient headcount and capacity plans to meet service level targets across voice and non-voice processes. Key Responsibilities: Analyze historical call, chat, and email volumes to build accurate long-term and short-term forecasts Collaborate with WFM, operations, and business leaders to align capacity planning with business goals Create...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

HARMAN COTTEX AND SEEDS PRIVATE LIMITED is looking for Team Manager to join our dynamic team and embark on a rewarding career journey Team Leadership: Provide direction, guidance, and leadership to a team of individuals, ensuring they understand their roles, responsibilities, and objectives Performance Management: Set clear performance goals and expectations, monitor progress, provide regular feedback, and conduct performance evaluations Workflow Management: Organize and delegate tasks, assignments, and projects to team members, ensuring efficient workflow and resource allocation Coaching and Development: Identify team members' strengths and areas for improvement, and provide coaching, mento...

ql-editor kch-description-color"> About SuperK We are re-imagining how neighborhood retail in Bharat, the unorganized Kirana stores of today will transform into organized convenience retail chains over the next decade - we are driving this change. SuperK is a well-funded early-stage startup offering a full-stack solution to empower small retail stores in Tier 2 and below towns. SuperK is rebranding existing small-format retail stores and providing them with the benefits of procurement, tech systems, intelligence, and marketing at scale to create a chain of mini supermarkets. Some parallels can be drawn to how Oyo has transformed the small hotel industry, Medplus & Apollo have changed pharma ...

Function: Service Delivery Job Category: Engineering Senior Service Engineer W rtsil Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform. Did you know W rtsil has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world In this fast changing world of energy, we are constantly on the looko...

Role involves leading analytics initiatives, developing business intelligence (BI) solutions & providing actionable insights The position will focus on improving key performance indicators (KPIs) running sales & purchase efficiency programs. Required Candidate profile Proven exp in analytics and insight. Exp in sales & operations, marketing, category & logistics analytics is preferred. Proficiency in data analysis tools like SQL, Python and techniques is add on.

KPMG India is looking for Analyst - Accounting Controlling and Reprting Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams t...

KPMG India is looking for Analyst - Regtech Analyst to join our dynamic team and embark on a rewarding career journey The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business object...

KPMG India is looking for Analyst - Intelligent Automation Packaged Product to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to un...

Greetings From Prochant !!! Openings For for Assistant Team Leader-EVPA Key Responsibilities and Duties: As a Assistant Team Leader you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to manage the team and ensure production and quality targets are met as per company requirement. You are responsible for identifying issues and alerting the appropriate parties before these issues are identified by the client. Your job is to enhance and expand the capacity of your team members, allowing Prochant to expand the scope of its teams to include a much larger client base. Knowle...

We are looking for a Candidate who plan, execute, and optimize paid marketing campaigns across digital platforms. This role requires a expertise in managing Google Ads, Meta Ads, LinkedIn Ads, and other performance-driven marketing channels.