2021 Kpi Jobs - Page 41

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related repo...

Job Title: Team Leader/ Assistant Manager- International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader/ Assistant Manager with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics...

* Provide guidance * Delegate work * Coach team members * Communicate * Motivate * Evaluate performance

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Shifts- US Shift (Night Shift) Excellent Communication Skills Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities:...

Hi Jobseekers We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain . Role- Group Lead Location Hyderabad GIS Experience 1+ year Team Lead Experience- 2+ years Overall Experience- 5 + years Budget - Upto 10 LPA Requirement Criteria Minimum of 18 months of experience in a Team Leader (TL) role. Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience. Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment. Exceptional verbal and written communication skills. Job Role & Responsibilties Accountable for managing and driving the performanc...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Job Description Note: Location can be anywhere in UP (Lucknow / Noida) Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and change managem...

Job Description Note: Location can be anywhere among Hyderabad / Bangalore/ Chennai Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and c...

Job Description Note: Location can be anywhere among Hyderabad / Bangalore/ Chennai Profile Includes travel 30%-40% 1. Order Management & Governance Act as the process custodian for all order capture methods across the cluster, ensuring adherence to COPC operational standards. Review and manage deviations from system-generated suggested orders; perform root cause analysis and align corrective actions with business requirements. Guide PAC teams in resolving order-related issues by liaising with regional sales teams, distributors, and central SPOCs as needed. Drive order processing through the CRS platform in collaboration with sales teams and distributors, ensuring strict CRS compliance and c...

Responsibilities: Manage HR processes Lead performance management & 360 degree appraisals Ensure compliance with labor laws & company policies Oversee KPI analysis & PMS implementation Experience into KRA,KPA,recruitment

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, y...

Division Department Sub Department 1 Job Purpose Drive manufacturing excellence initiatives to increase throughput of manufacturing sites by periodical interactions and involvements at functional areas and hence provide a support platform of operational efficiency to achieve quality standards and production targets Key Accountabilities (1/6) Monitor sustainability of performance dialogue in section/ department to check plan vs. actual production and find root cause if there is any delay Monitor Shift PD and Section PD to check sustainability of review mechanism Monitor daily department head PD and update the action items generated during discussion Track action items and review open items on...

Greetings from Maneva! Job Description Job Title-S4 HANA (SAP SD) testing Consultant Experience-6 12 Years Location-Hyderabad, Bangalore Notice- Immediate Joiner Requirements:- Understanding of SAPS/4HANA : Familiarity with the SAPS/4 HANA platform, including its architecture, new features, and enhancements over previous versions. Develop detailed test scenarios and test cases for SAPSDfunctionalities , covering core areas such as: Sales Order Processing Inquiry, Quotation, Sales Order, Contracts, Scheduling Agreements), Pricing and Discounts (Condition types, pricing procedures, access sequences, surcharges, rebates)Delivery Processing (Outbound Delivery, Picking, Packing, Goods Issue) Ship...

Job Title: Operations Executive Location: Gurgaon Reports To: Operations Manager Job Summary: The Operations Executive will oversee daily operational activities, ensure compliance with company policies, and drive efficiency in business processes. This role requires collaboration with cross-functional teams to optimize workflows, manage resources, and support strategic initiatives. Key Responsibilities: Process Optimization: Identify inefficiencies and implement improvements to enhance productivity. Compliance & Risk Management: Ensure adherence to industry regulations, company policies, and security protocols. Data Analysis & Reporting: Monitor key performance indicators (KPIs) and generate ...

TEAM LEADER || INTERNATIONAL BPO || Bangalore and Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore and Gurgaon Gurgaon CTC - Up to 12 LPA Bangalore CTC - Up to 8 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage...

Role - Technical Project Manager Responsibilities Pod Coordination & Engagement Management Facilitate communication and alignment between autonomous development pods (Content, Player, Backend, Mobile, Web, etc.) Establish and maintain cross-pod dependencies, ensuring smooth handoffs and integration points Coordinate resource allocation and timeline alignment across multiple concurrent initiatives Product Metrics & Performance Insights Monitor and analyze key streaming metrics including user engagement, Conversions Generate actionable insights from user behavior data, A/B test results, and platform performance analytics Drive data-driven decision making by translating metrics into specific en...

Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality

Roles and Responsibilities Manage a team of insurance sales professionals to achieve targets and grow revenue. Monitor key performance indicators (KPIs) such as attrition, KRA achievement, and customer satisfaction ratings. Identify areas for improvement in the sales process and implement changes to optimize results. Collaborate with other departments to ensure seamless service delivery. COMPANY NAME :GLOBIVA SERVICES LOCATION : GURUGRAM SEC-18 HR DHEERAJ : 7859975043

Overview Location: Hyderabad, Chennai, Coimbatore, Bangalore Experience: 5-6 years Skills: DV360/TTD/Amazon DSP, Deals, RTB, having end to end campaign knowledge. About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second-largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services under Omnicom Media Group: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services i...

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research...

Hello Folks! Greetings of the Day! We are seeking a highly skilled and experienced Manager Ops for an E-commerce Voice Process for a multinational BPO operations. The ideal candidate will have a minimum of 8 years of overall experience in the BPO industry, with at least more than one year of experience as a Manager Ops a full-time position. Location: Bangalore (Work from Office Kudlu Gate and Shivaji Nagar Location) Work Mode & Days: Work from Office | 6 Days Working | Rotational Shifts & Rotational Week Offs About the Role: As a Manager Operations , you will be responsible for managing large teams, driving performance metrics, and ensuring delivery excellence for a domestic e-commerce voice...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description Salesforce CRM Service Delivery Manager (SDM) Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management. Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds. Oversee Knowledge Management processes essential for RUN operations. Ensure proactive monitoring and high availability of Salesforce applications. Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management. Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution. Track and report weekly/monthly SLA performance. Lead and man...

The role requires you to engage in office administrative tasks, such as managing finances and coordinating with vendors. You will be responsible for assessing the performance of all employees through the creation and monitoring of KPIs and KRAs. Additionally, conducting annual appraisals for all employees will be part of your responsibilities. Maintaining a professional appearance at all times is essential, as you will represent the HR department. You will be tasked with organizing and managing records and files related to HR administrative functions. Your duties will also include updating internal databases, which may involve managing various types of leaves and attendance records using sof...

Job description Key Responsibilities Design, develop and maintain Tableau CRM solutions tailored to meet business objectives and user requirements. Build data models, datasets, and dashboards in Tableau CRM to visualize complex data sets and KPIs. Implement best practices for data visualization, ensuring accuracy, consistency, and usability of dashboards. Perform data analysis to identify trends, patterns, and insights that drive business value. Optimize Tableau CRM performance through efficient data modeling and dashboard design. Troubleshoot and resolve complex issues that arise within the CRM environment, providing timely and effective solutions. Work closely with data engineers and admin...