587 Kpi Jobs - Page 4

Overview About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Bunisess Support Services, Market Research and Media Services . We currently have 2500+ awesome colleagues (in Annalect India) who are committed to solve our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities This is an exciting role and would entail you to Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications You will be working closely with Global Finance Leaders / Members of agency Finance Team and work in 6:30 PM to 03:30 AM(IST) shift timings . This may be the right role for you if you have CA Inter or CMA (India / US) Qualified with minimum 2 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Key Role Responsibilities: Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries & concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPIs are met for every handled shipment. Skills & Competencies: Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education & Qualifications: Bachelor s degree in any discipline

Key Role Responsibilities: Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries & concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPIs are met for every handled shipment. Skills & Competencies: Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education & Qualifications: Bachelor s degree in any discipline

1. Manage global cash flow, working capital, liquidity, and Capex. 2. Drive forecasting, reporting (SAP/Power BI), lead projects, and support 60+ countries. 3. Candidate with 3+ yrs exp in Treasury/Cash Mgmt. SAP & Power BI is a must. Required Candidate profile 3+ yrs exp in Treasury/Cash Mgmt, strong SAP, BPC, Power BI, AFO, TMS (FIS) skills. Bachelor’s in a quantitative field. Strong analytical & Excel required and IT savvy

About the Role Drive Category Performance, Deliver Strategic Plans, Provide 'real time' strategic and decision support through thought leadership and insightful analytics for a sustainable & profitable growth Responsibilities A. Financial & Business Planning Formulate & Drive Business Plans / Strategies for the Market for specific categories and Division to operationalize the 3 Yr & 10 Yr Plan Lead Annual Operating Plan and Forecasting ( Monthly / Quarterly) and reframing Year to Go to deliver goals for the year B. Operational Execution and Reviews - Co-own the Business P&L and KPIs along with Business Teams Drive Operational Excellence thru deep dive analytics on Business Drivers and leading the change / execution with Operating Teams Hold fort on Key Business KPI’s viz. Revenue, Mix, Segments, Margins and Working Capital C. Commercial Partner with merchants for Terms of Trade closure with Brand Owners / Vendors / Suppliers – Pricing, Merchandizing, Visibility, Listing, Trade Schemes etc. Analyse the regional performance and provide meaningful insight on price investment and competitiveness of assortment Identify and Lead Working Capital Improvement opportunities / plans / actions for the Vertical

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.

Tutorials Point (India) Pvt. Ltd is looking for Technical Content Manager to join our dynamic team and embark on a rewarding career journey Develop and implement a comprehensive content strategy that aligns with the company's overall marketing goals and objectives Create, write, edit, and publish engaging and informative content across various channels, including the company's website, social media, blog, and email marketing campaigns Ensure that all content is optimized for search engines (SEO) and follows best practices in terms of readability and accessibility Analyze and track content performance metrics and adjust content strategy as needed to improve engagement, conversion rates, and other key performance indicators (KPIs) Manage a team of content creators, including writers, editors, and other contributors, and oversee the editorial calendar and content production schedule Conduct research to stay up-to-date on industry trends and best practices in content marketing and leverage this knowledge to improve content strategy and execution Build and maintain relationships with external partners, including influencers, guest bloggers, and content syndication partners, to expand the reach of the company's content Manage the company's content budget, including expenditures related to content production, distribution, and promotion

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics

Job description Location:Bangalore Experience:6+years About the Role: We are seeking an experienced and highly organized Digital Program Manager to lead the orchestration of our digital release lifecyclefrom web updates to campaign launches. This role bridges the gap between our content, SEO, development, analytics, and paid media teams to ensure every initiative goes live with precision, speed, and measurable impact. You will own the digital release workflow, monitor performance, and drive alignment across departmentsensuring high-quality web experiences that support user engagement and business conversion goals. Key Responsibilities: Digital Release Management Own and manage the digital release calendar with clear timelines, dependencies, and stakeholders Coordinate all steps in the digital workflow: Content creation and SEO optimization Development and QA Analytics tracking setup (GA4, UTM) Advertising campaign alignment Final approval and go-live Serve as the single point of accountability for timely, error-free website and campaign launches Quality Control & Site Performance Conduct pre-launch QA using tools like SEMrush, Screaming Frog, and PageSpeed Insights Ensure pages meet SEO, mobile responsiveness, and accessibility standards Monitor uptime, site speed, and technical health post-release Cross-Functional Alignment Facilitate weekly syncs across content, SEO, dev, analytics, and media teams Act as a communication hub and escalation point for blockers Maintain documentation, checklists, and release SOPs to standardize execution Continuous Improvement Run post-release retrospectives to identify gaps and refine processes Monitor performance analytics and implement lessons learned into future cycles Ensure roadmap visibility and alignment across marketing and product functions Key Performance Indicators (KPIs) Category KPI Release Management % of website releases delivered on time Website Health Website uptime, load speed, SEO error rate User Engagement Bounce rate, average session duration, total page views Conversion Form submissions, content downloads, demo requests Roadmap Delivery % of digital roadmap items delivered on schedule Internal Alignment Stakeholder satisfaction score or feedback post-launch Issue Resolution Average time to resolve web-related issues or bugs Required Skills & Experience: 36 years of experience in digital program management, project management, or web operations Solid knowledge of SEO, analytics tracking (GA4, GTM), UTM tagging, and CMS workflows Proficiency with SEMrush, Google PageSpeed, Search Console, and QA auditing tools Familiarity with project tools like Asana, Jira, Notion, or Trello Strong written and verbal communication skills; able to align cross-functional teams Organized, proactive, and focused on continuous process improvement Tools You’ll Use: Google Analytics 4, Tag Manager, Looker Studio SEMrush, Screaming Frog, PageSpeed Insights CMS platforms (e.g., WordPress, Webflow) Project & collaboration tools (Asana, Notion, Jira, Slack) Microsoft products (Docs, Sheets, Slides) Success in This Role Looks Like: Digital releases go live on time, fully optimized, and error-free Stakeholders are informed, engaged, and aligned Website engagement metrics improve with each iteration Technical SEO issues and bugs are identified and resolved proactively Campaigns launch with full tracking, aligned messaging, and measurable ROI

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Organization : Logistics Plus India Private Limited, Location : Pune, India Objective : Logistics Plus is looking for a candidate to manage Import/Export/4 PL activities - Air and Ocean both. Experience required : Post Graduate or Graduate from any stream with min 2-3 years of ocean and air freight and SCM experience. English language speaking/writing (email drafting) skills for dealing with India teams/counter parts. Responsibilities: Procuring/Sourcing rates locally/overseas and accordingly quoting to the customers. Co-ordination with Clients global suppliers as well as buyers, Carriers, Freight Agents/ NVOCC team from India in a collaborative manner in managing the shipments Shipment handling (operations) end to end Co-ordination with Client’s suppliers as well as buyers, Carriers, Freight Agents/ NVOCC team from India in a collaborative manner in managing the shipments. Placing booking with carrier/placement of contrs/form 13/submitting SI/VGM filing/IGM filing knowledge. Expedite and ensure to get the bookings confirmed by the carriers and freight agents. Co-ordination with transporters Co-ordination with CHA for custom clearance activities Shipment tracking and follow up Work in line with the SOP and set KPI’s Monthly MIS/DSR to the clients Knowledge of ERP software Provide exceptional customer service thru effective communication Requirements, Knowledge, Skills, and Abilities Someone who can join quickly would be preferred Proficient in computer usage to include email, word processing, spreadsheets, PowerPoint and should be strong and well versed with Excel Knowledge of computer software and applications Ability to drive for results English communication

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

We are hiring US Staffing professionals. BU_Head: 10+Years of Experience (with min 2-3 AM/SM and Team) BDM: 7+ Years of experience (with Team) Note: We are not looking for delivery Managers for this role. Own client & Pocs are Must About the job Us staffing, IT Recruitment, New Client Acquisitions, prime vendor, business development, Requirements Gathering, We are looking for a self-driven, highly motivated individual with a proven track record in account management and business development, working with clients in the IT services industry. Suppose you are focused, dedicated, and motivated to succeed. In that case, we will provide you with the environment - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! Duties And Responsibilities The primary functions and duties include: Generate business opportunities through dedicated account management, prospecting, cold-calling and warm-calling. Support account management plans for key accounts and builds trust, loyalty, and strong long-term relationships. Understand and qualify client IT resource needs thoroughly to provide qualified consultants to fulfill specific needs. Meet client managers and consultants on a regular basis to review progress, understand clients expectations and needs, proactively address concerns, and escalate issues to senior management if required. Create and conducts presentations and proposals to customers. Respond to Client Requests for Information (RFI) and Requests for Proposal (RFP). Meet and exceed all quarterly and annual sales targets. Manage and deliver on KPI's Responsible for entering and maintaining lead, customer, and sales opportunity data in the internal CRM/ATS database. Demonstrate a desire to progress and excel by continued learning of the trends in the IT talent acquisition industry, latest technology, and services. Personal Traits And Skills The following skills and abilities are sought, and should be expressed in individuals interested in the position: 2-5 years of proven experience in account management and business development in the US IT staffing industry Effective written and oral communication skills. Ability to work in different environments, and with diverse people, and technologies. Good organizational, time management and multitasking skills. Good understanding of IT labour categories and other IT technical terms. Excellent client interfacing and communication skills. Ability to work with minimal supervision, prioritize tasks, identify, and resolve problems. Effective negotiating skills. Maintain a laser focus, high energy, and an exceptional work ethic. Ability to handle sensitive and confidential information appropriately. Educational Background: A bachelor's degree and good knowledge in IT are sufficient for this position. Compensation: Market competitive which includes base and variable pay Work Shift : Standard US Eastern Time Zone (7:30 pm to 4:30 am), Monday-Friday Holidays : Standard US Holidays

J ob description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

We are hiring for Immediate joiners for RPA Delivery Manager Role , please share your profile at Sowmyaj@hexaware.com Location: Pune, Mumbai, Chennai (Hybrid) Experience: 10 to 15+ years Shift - Night Shift (US Shift) Job Description - - Must have RPA experience and leading Bot Support engagement - Promote adherence to frameworks such as ITIL, Agile, or other relevant methodologies - Oversee the delivery of services to clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Serve as the primary liaison between the organization and clients for service-related matters. - Track and analyze service delivery performance against SLAs and KPIs. - Prepare and present detailed reports to clients and internal stakeholders, highlighting service performance, achievements, and areas for improvement. - Use data-driven insights to identify trends and recommend process - RPA key platforms knowledge is essential i.e., UiPath, Power Automate and Automation Anywhere - Strong understanding of service delivery frameworks such as ITIL, Agile, or similar methodologies. - Proficiency in service management tools and platforms (e.g., ServiceNow, Jira, etc.). - Ability to analyze data and generate actionable insights - Certifications in ITIL, PMP, or similar frameworks are highly desirable

Key Responsibilities: Operate all Tool room CNC machines Execute programs to produce desired output Achive the KPI s of delivery and quality Preparation of jobs / setups for optimal output Use of appropriate tools for process time reduction Knowledge of Increase cutting tool life Should work in 3 shifts Follow and all maintain 5s+2 and safety standards in tool room and his machine area Your Qualifications Education/ Apprenticeship:Diploma in Mechanical engg, or Relevent Job experience:3 - 5 Year Languages skills:Tamil, English As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sameer.gandhi@igtsolutions.com

DAZN Group is looking for Customer Service Agent to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries through phone, email, or chat. Resolve issues and provide accurate information about products or services. Maintain records of customer interactions and transactions. Deliver exceptional service to build long-term customer relationships.

Role & responsibilities Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues Preferred candidate profile Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

Responsibilities: Conduct ISAE 3402 assessments and IT General Controls (ITGC) testing to evaluate the effectiveness of controls related to financial reporting systems. Collaborate with cross-functional teams to identify control deficiencies and recommend remediation actions. Develop and maintain documentation related to ISAE 3402 and ITGC control testing processes. Monitor Security Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Areas (KRAs) to ensure compliance with established standards. Perform regular reconciliations to track and analyze variances in security SLA, KPI, and KRA metrics. Provide insights and recommendations based on analysis of security SLA, KPI, and KRA monitoring results. Participate in audits and reviews to validate the effectiveness of security controls and compliance with regulatory requirements. Stay updated on industry best practices, regulations, and standards related to ISAE 3402, ITGC, and security monitoring. Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. (For Analyst level, a Bachelor’s degree is sufficient while a Master’s degree is preferred for Consultant level) Certification in CISA or equivalent is desirable. Strong understanding of ISAE 3402, IT General Controls, security SLA/KPI/KRA concepts, and monitoring methodologies. Experience in conducting control testing, auditing, and compliance assessments. Excellent analytical skills with the ability to interpret data and identify trends. Strong communication and interpersonal skills to effectively collaborate with stakeholders. Detail-oriented with a high level of accuracy in documentation and reporting.

Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should be able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications CA Inter or CMA (India / US) Qualified with minimum 4 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills