886 Kpi Jobs - Page 33

Infostretch solutions Pvt. Ltd. is looking for Video Labeler to join our dynamic team and embark on a rewarding career journey. Review video footage and accurately annotate data for machine learning models Follow specific guidelines for object detection, classification, and tracking Maintain consistency and quality in annotations Collaborate with QA teams to validate labeled data and improve accuracy

Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role. Responsibilities: Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume. Participate in various client calls to review forecasting and scheduling. Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met. Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis to ensure KPI are met. Ensures various off-the-phone activities for the agent populations are scheduled in such a manner as to not impact KPI performance and properly reported in scheduling system. Manages various forecasting and scheduling processes including vacation day approvals, schedule change approvals, and loading new hire schedules. Manages various administrative processes including ID administration. Manage diverse team of WFM analysts in multiple locations. Performs other duties as assigned. Skills Requirements: 8-10 years of work-related experience. Prior work force management experience including forecasting, staffing, and scheduling, 3 year minimum required. Prior call / contact center experience, 3 year minimum required Strong and effective oral / written communication skills. Prior supervisory experience including a team of 5or more direct reports . Excellent presentation skills High level of proficiency with Excel. Strong mathematical skills. Strong analytical skills Ability to multi-task, prioritize and delegate deliverables. Ability to maintain confidential information. Working knowledge of IEX. Education Requirements: Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration, Engineering, Operations Management or related field preferred. Masters Degree preferred. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

The purpose of this role is to handle basic campaign queries and support the Addressable Trading Manager. General support with campaign set up and trading metrics with Addressable Trading Manager. Job Description: Key responsibilities: Supports in the delivery of Programmatic, Social or Search campaigns Applies daily campaign pacing adjustments to deliver campaign budgets and performance Builds/Delivers end of campaign evaluations in which campaign performance data is translated into key learnings for the agency and/or the client. The trader can select the right KPIs and trends / insights for this campaign-end evaluation and can distil next steps for future campaigns Creates Programmatic, Social or Search tactical plans with a focus on driving brand awareness Supports campaigns set up, tag management, brand safety set up, performance and pace fluctuations Works closely with Account Managers to set up campaigns across various platforms Manages the time management flow, from delivery of creative assets to setup the campaigns on time Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39856 Business Title : BBS ESG Delivery Lead Global Department : Strategy and Transformation Role Purpose Statement: This position - BBS ESG Delivery Lead will shall be working within BBS and shall be engaging with the Business teams globally and enabling the Program Management and Delivery of:- ESG Disclosure, CSRD Programs, ESG Ratings, Palm Tracebility, Water Management and ESG Query Management for Bunge. As part of the execution of ESG COE requirements to engage with Sustainability Team, ESG Controller, ESG KPI owners, BBS Sustainability Analytics team, and Business Technology team. As part of the ESG excellence journey he will be responsible for enabling People, Process, Policies and Technology (ESG Disclosure Tool) transformation leading to better and more effective ESG reporting and business disclosures and thus enhance Bunge ESG ratings and ESG Commitments. The incumbent is expected to be an understanding of the various ESG standards and frameworks, defining sustainability KPIs, understand business requirements & processes and drive the ESG Program on a global scale through a ESG Governance structure. Main Accountabilities: As ESG Delivery Lead to lead the governance of all the ESG Programs under ESG COE. Act as Functional and Subject Matter Expert in the practice area of Sustainability, ESG, International Disclosure frameworks and Sustainability Standards e.g ESRS Have worked in Climate Risk and opportunity assessment. Done ESG Reporting- GRI, BRSR etc. and done ESG ratings- EcoVadis, DJSI etc. Conducted Environment impact assessment, certified CII Sustainability Assessor Have Technology background for implementing the ESG Disclosure tool/ understanding the IT systems Create Action plans along with ESG KPI owners and drive data capture to report readiness, ESG Ratings lead and the Palm Tracebility Process end to end, Water Data Management for the Environment team Review and drive ESG Program action plan implementation Conduct KPI level Data quality and governance check and validation Design KPI level Data templates for data capture from data source to reporting across various frameworks and Disclosures Continuously scan the Global ESG regulatory and voluntary disclosure landscape applicable to Bunge Support the Environment team in Data Management and KPI reporting in addition to Water Data Management Drive the responses and end to end program deliverable for various ESG Programs, Managing the governance calls, be the Scrum Master for ESG COE Facilitate ESG Data assurance Drive capacity building workshops Education & Experience: Desired Education Qualification -Engg and MBA 14 to 17 years of experience Knowledge of Sustainability and ESG frameworks Bunge is an Equal Opportunity Employer. Veterans/Disabled

Understanding of the Amazon (AMS) Portal. Execute the paid campaigns based on the briefs. Maintain campaign tracking, and performance metrics. Understanding of paid & organic ways of driving growth. Coordination with Online Vendors & Internal Team Required Candidate profile 4-6 yrs exp. of working on Amazon and Flipkart platforms, Should have handled 10-15L/month campaign amount. Preferably from Gurgaon or Delhi/NCR. Early joiners desired.

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Roles and Responsibilities Manage data quality, reporting, and analysis for various projects. Develop and maintain KPIs (Key Performance Indicators) to measure project performance. Conduct keyword research to identify relevant search terms for SEO optimization. Oversee budget management and ensure timely completion of tasks within allocated budgets. Collaborate with cross-functional teams to drive business growth through effective use of technology solutions.

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

Must have worked as TL on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues, skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi, with proven leadership and team management skills.

Job Title: Customer Support Manager (Diversity Hire Women Only) Location: Bengaluru Job Summary: We are seeking a dynamic and experienced Customer Support Manager (female candidate only, as part of our diversity hiring initiative) to lead our Channel Solution Center and drive extraordinary customer experience, sales enablement, and global service excellence. The ideal candidate will bring a strong background in customer success, global client management, sales operations, and lead generation , with a proven ability to lead large teams, drive performance, and manage cross-functional collaboration. Key Responsibilities: Define and implement the Channel Solution Center strategy to align with business growth goals and customer success outcomes. Lead and manage customer service teams delivering exceptional experiences to global customers across time zones and cultures. Drive sales support operations , including lead generation , sales funnel tracking, and coordination with global sales teams to maximize conversions. Champion operational excellence through continuous improvement, process standardization, and performance management. Own and manage customer escalations, collaborating closely with supply chain, planning, production, and sales to resolve delivery issues. Advocate on behalf of customers and deliver solutions that are timely, proactive, and aligned with KPIs. Drive cost optimization while ensuring customer satisfaction, team efficiency, and adherence to SLAs. Build and mentor a high-performing team, with a strong focus on talent development , diversity, and leadership pipeline creation. Required Skills & Competencies: Proven track record in global customer support, international client engagement, and sales collaboration . Strong experience in lead generation , market segmentation, and working with marketing/sales teams to drive qualified opportunities. Demonstrated ability to drive revenue growth through customer satisfaction, upselling, and cross-functional collaboration. Excellent stakeholder management and cross-cultural communication skills . Hands-on experience with CRM and customer support platforms (e.g., Salesforce, HubSpot, Zendesk). Strategic mindset with strong analytical and problem-solving skills . Passionate about customer service, team leadership, and driving results. Education & Experience: Minimum 10 + years of experience in customer service, customer success, or global sales support roles. Strong preference for candidates with engineering or business administration backgrounds. Proven leadership in managing global clients, support teams, and sales coordination functions.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Job Description Service Partner Management Escalation handling Periodic visits to Dealers Monitored maintain consistent achievement of repair KPI targets with focus on reducing TAT. Provide feedback and escalate, when necessary, where customer service processes and procedures are not followed properly. Communicate with customers on a regular basis.

Lead full product lifecycle: strategy launch iteration Define vision, roadmap and success metrics Collaborate with Engineering, Design, QA, and Marketing Leverage Gen AI, LLMs, and data modeling Proficient in Jira, Confluence, Figma, and SQL

Position: Senior Software Eng Supervisor Mandates As per JD Experience 10+ Yrs CTC As per industry standard Notice Period – Immediate to 90 days Location –Pune No. of Positions – 1 Shift – Normal JD for •Position: Senior Software Eng Supervisor Position Purpose/Summary The Project Senior Software Engineering Supervisor reports into Engineering Manager and is ultimately responsible for successful engineering execution and engineering management of the assigned Customer project’s completion within agreed technical scope, schedule, and budget. Supports Engineering Manager on driving cost, right tools and processes and value engineering KEY RESPONSIBILITIES Assist Project Engineering Manager on Define process that includes but not limited to: Presale support, Turnover to Estimation, Turnover to Implementation, Engineering Phases, Commissioning Support, Go-live support, and Turnover to customer.Support productivity metrics for the Project engineering department such as: On Time Delivery, Project DeliverablesEnsure project budgets sold with adequate scope by coordinating with C&E to ensure quotes are accurate and concepts/scopes are reviewed and clear.Ensure project budgets are maintained by tracking and reviewing the schedule, resources, and expenditures throughout the project lifecycle.Tracks AS-Sold vs AS-DESIGNED vs AS-BUILT scope throughout the project lifecycle and documents any changes as risks/opportunities. Create documents for change orders during a project lifecycle.Assist the Project Engineering Manager in the insurance of standards (product and process) are kept current and are followed by the team.Develop and enhance the work processes and procedure as required. Senior Supervisor is responsible to have seamless operations maintaining KPIs under control (Billability, Over Time, forecasting like Say/Do, ETC (Estimate to complete), EAC (Estimate at Completion), but not limited)Senior Supervisor is self-driven, requires minimal supervision and has autonomous problem-solving capabilities.Assist the Project Engineering Manager in the execution of project engineering tiered accountability MOS on weekly cadence to ensure timely management of issues and escalations among the project execution team.Assist Project Engineering Manager to define Project engineering skillset required by the engineering team to execute and complete automated supply chain projects by supporting on identify skill gaps and niche skills, to develop plans to align project engineering skillsManage department engineers effectively, maintaining open communication.Drive issues, changes, and improvements as required to improve the department and project execution.Define and track performance measures for engineering projects.Ensure effective communication with all disciplines and cross functional groups within the organization.Monitor and drive engineering standards and ensure alignment with product teams and cross-functional teams.Manage internal and external customer communications, expectations, and conflicts.Support the customer through acceptance testing and escalates roadblocks and ensures issues are being resolved and technical risks are mitigated.Ensure project teams work with quality/safety procedures. Responsible for adherence to HSE Policy and Guidelines YOU MUST HAVE At least four years’ experience supervising or leading a technical team.At least five years hands-on experience in distribution center material handling system, including PC controlled conveyers, merges and sortation sub-system.Deep knowledge in C++, C# and/or Java programming under Windows and/or Linux.Deep knowledge in RDBMS, e.g. MS SQL, Postgres or Oracle.Knowledge in SVN (Subversion) and GitHub source control.Experience with Profibus, Ethernet, EtherCAT is a plus.Ability to travel to site for supervision and customer PR up to 25% of time. Role & responsibilities Preferred candidate profile

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 9953150816

International voice process (Inbound & Outbound ), US Shifts Hand on Exp- International calls, Knowledge of KPI process.

Job description: Role: Digital marketing Specialist: Job Description: Digital Marketing Specialist Company: Flexypay Solutions Location: Hitec City, Hyderabad, Telangana, India Functional area: B2C Role Overview: We are seeking a passionate and results-driven Digital Marketing Specialist to join our team. This is a fantastic opportunity for a resourceful and creative individual who thrives in a fast-paced startup environment with limited resources. You will be responsible for developing, implementing, and managing digital marketing strategies to drive user acquisition, enhance brand awareness, and foster customer engagement within our target B2C market. You will have a significant impact on our growth trajectory and will be expected to be hands-on across various digital marketing channels. Responsibilities: Develop and Execute Digital Marketing Strategies: Create and implement comprehensive digital marketing plans aligned with the company's objectives and target audience, considering budget constraints. Identify and prioritize the most effective digital channels, including social media, search engine optimization (SEO), search engine marketing (SEM), email marketing, content marketing, and potentially influencer marketing. Establish clear and measurable key performance indicators (KPIs) to track the success of digital marketing initiatives. Examples of relevant KPIs for a digital payments company include: Customer Acquisition Cost (CAC): The cost to acquire a new user. Monthly/Weekly Active Users (MAU/WAU): The number of unique users engaging with the platform regularly. Transaction Volume and Value: The total number and monetary value of transactions processed. Conversion Rates: The percentage of website visitors or leads completing desired actions (e.g., app downloads, registrations, first transactions). Customer Retention Rate: The percentage of users who continue using the platform over time. Churn Rate: The rate at which users stop using the platform. Average Revenue Per User (ARPU): The average revenue generated from each user. Mobile App Engagement: Metrics like session duration, frequency of use, and feature adoption. Manage and optimize marketing budgets across different channels to maximize ROI. Build Brand Awareness and Drive User Acquisition: Develop and execute engaging content strategies across various platforms (blog posts, social media updates, infographics, videos, etc.) that resonate with the target audience and highlight the benefits of our digital payment solutions. Implement SEO best practices (keyword research, on-page optimization, link building) to improve organic visibility in search engine results. Plan and manage paid advertising campaigns on platforms like Google Ads and social media, focusing on cost-effective strategies and precise audience targeting. Explore and leverage organic social media strategies to build a community, increase brand visibility, and drive traffic. Identify and explore opportunities for partnerships or collaborations with other relevant businesses or influencers to expand reach within budget. Enhance User Engagement and Loyalty: Develop and execute email marketing campaigns for user onboarding, engagement, and retention, including newsletters, promotional offers, and product updates. Manage the company's social media presence, fostering interaction, responding to inquiries, and building a positive brand image. Implement strategies to encourage user referrals and word-of-mouth marketing. Monitor online reviews and feedback, addressing customer concerns and leveraging positive feedback. Analyze Performance and Iterate: Utilize web analytics tools (e.g., Google Analytics) and platform-specific analytics to track campaign performance, user behavior, and key metrics. Generate regular reports on digital marketing activities, providing insights and recommendations for optimization. Conduct A/B testing on various elements (e.g., ad copy, landing pages, email subject lines) to improve conversion rates and campaign effectiveness. Stay up-to-date with the latest digital marketing trends, technologies, and best practices, particularly within the fintech and digital payments landscape. Resourcefulness in a Startup Environment: Be adept at working with limited budgets, prioritizing cost-effective strategies and maximizing free or low-cost tools and resources. Demonstrate the ability to wear multiple hats and be flexible in taking on various marketing tasks as needed. Be proactive in identifying creative solutions and workarounds to achieve marketing goals with available resources. Collaborate effectively with other team members, including product, technology, and customer support, to ensure a cohesive brand experience. Qualifications: 2-6 years of proven experience in digital marketing, preferably within a B2C startup environment. Experience in the fintech or payments industry is a plus. Solid understanding of various digital marketing channels and their effective utilization. Hands-on experience with SEO, including keyword research and on-page optimization. Experience in planning, executing, and managing paid advertising campaigns (Google Ads, social media ads) with a focus on ROI. Proficiency in social media marketing and community management. Experience with email marketing platforms and best practices for list segmentation and campaign automation. Basic understanding of content marketing principles and the ability to create or curate engaging content. Familiarity with web analytics tools (e.g., Google Analytics) and the ability to interpret data to drive decision-making. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment. Resourceful, creative, and adaptable, with a passion for achieving results with limited resources. Based in or willing to relocate to Hyderabad, Telangana, India. Bonus Points: Experience with marketing automation tools. Basic graphic design skills (Canva, etc.). Experience with influencer marketing. Understanding of the digital payments landscape and consumer behavior in this sector. To Apply: Please email your resume and a cover letter to hr@epayhub.in outlining your relevant experience and why you are a great fit for this role at our B2C digital payments startup. In your cover letter, please highlight your experience working in resource-constrained environments and provide examples of successful digital marketing campaigns you have managed. We are excited to hear from talented and driven individuals who are eager to contribute to the growth of our company!

Role & responsibilities KPI Reporting & Analysis: Help develop and maintain KPI dashboards to monitor business performance against key financial and operational metrics. Analyze historical data to identify trends and provide actionable recommendations for business improvement. Collaborate with sales, operations, and other departments to ensure data accuracy and alignment of KPIs. Sales Commission Analysis: Calculate and track sales commissions in accordance with company policies and sales agreements. Analyze commission structures and provide recommendations for optimizing incentive plans. Prepare monthly and quarterly sales commission reports, ensuring timely and accurate payouts. Forecasting & Budgeting: Assist in the preparation of financial forecasts and budgets, utilizing financial modeling techniques. Analyze variances between actual results and forecasts to identify trends and areas for improvement. Provide data-driven insights to support strategic decision-making across the business. Data Analysis & Reporting: Extract and analyze data from multiple sources, including financial systems, CRM platforms, and sales databases. Develop financial models to support strategic initiatives and business planning. Present findings to senior management in a clear and actionable manner. Ad-Hoc Analysis & Special Projects: Support ad-hoc financial analysis requests from leadership to inform business strategy and operational planning. Assist in the implementation of financial systems and data visualization tools. Other tasks as agreed. Preferred candidate profile Responsible for managing their own work while coordinating and integrating inputs from relevant stakeholders as needed to ensure the successful completion of the project. Strong analytical and problem-solving skills.

Job Title: Inside Sales Team leader/Assistant manager Work Location: Pune Previous experience: 3-4 years of experience in leading Inside sales, account management, or business development. Shifts: US Shifts Job Overview: The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team performance. Additionally, the Team Leader will own the budget for the respective region and territories, manage Accounts Receivable (AR) due on accounts, and analyze performance, including corrective actions for lost accounts or underperformance. The role also requires strong technical sales skills to effectively communicate and sell complex products/services to customers Roles And Responsibilities Team Leadership & Performance Management: Lead, mentor, and develop a team of Inside Sales Associates, ensuring they meet sales targets, maintain strong customer relationships, and adhere to company standards. Set clear expectations for team performance, implementing corrective actions and training initiatives to drive both individual and team success. Foster a collaborative and high-performing culture, providing regular feedback, coaching, and mentoring. Conduct performance evaluations and identify growth opportunities for team members through structured development programs. Driving Sales Campaigns: Lead and execute sales campaigns within the assigned region, collaborating with the team to implement strategies that drive revenue and growth. Account & Pipeline Management: Oversee and support the team in managing assigned accounts, ensuring that each account is touched quarterly for relationship-building and account growth. AR Management: Ensure proper follow-up and management of Accounts Receivable (AR) due on accounts, coordinating with the finance team to resolve payment issues promptly. Stakeholder Collaboration: Act as the key liaison between the inside sales team, branches, and field representatives, ensuring alignment of sales strategies and optimizing customer engagement. Customer-Centric Approach: Guide the team to provide exceptional service, foster long-term relationships with customers, and proactively address their evolving needs. Ability to handle customer escalations and resolve conflicts in a calm, professional manner. Lost Reason Analysis & Corrective Actions: Analyze lost sales or account closures, identify key reasons for losses, and implement corrective actions to improve retention, reduce churn, and enhance conversion rates. Process Improvement & Strategy Execution: Identify opportunities for process improvement, introduce best practices, and ensure the execution of sales strategies to achieve team and organizational goals. Project Participation: Actively engage in cross-functional projects that contribute to team performance improvements and alignment with business objectives. CRM & Reporting: Ensure accurate tracking of sales activities, customer interactions, and team progress through CRM tools, providing regular updates and performance reports to leadership. Technical Sales Skills: Demonstrate a strong understanding of the technical aspects of products/services and communicate them effectively to customers. Provide insights into how the products/services can meet specific customer needs and solve challenges. Collaborate with technical teams for product demonstrations, customized solutions, and resolving complex customer queries. Conflict Resolution & Problem-Solving: Strong problem-solving skills to address challenges effectively and provide actionable solutions, both for the team and customers. Skills Required Proven experience in inside sales, account management, or business development. Strong leadership and team management skills, with the ability to coach and motivate a diverse team. Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively. Ability to drive and manage sales campaigns, aligning with overall business objectives. Experience in performance management, including identifying areas of improvement and implementing corrective actions. Proficiency in CRM software and MS Office. Ability to work in a fast-paced, target-driven environment. Strong problem-solving abilities and a customer-focused mindset. Knowledge of environmental science and waste management is a plus. Strong technical sales skills and understanding of the products/services being sold. High integrity, strong work ethic, and results-driven approach. Qualifications & Skills: Bachelor's degree or equivalent experience in sales or a related field. If you are interested, kindly share your profile with us at ramayanam.himaja@cleanharbors.com

TEAM LEAD NOTICE - Immediate to 30 Days EXP- 4 YRS CTC- 9 LPA SHIFT- Night Shift (US) Technical support with International Voice process experience Excellent Communications ITIL experience/ Certification (Pref) ishika@genesishrs.com 7742324144

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested candidates can share their cv at 7042379178

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for EXECUTIVE - PRODUCTION to join our dynamic team and embark on a rewarding career journey Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability Ensuring that production targets and deadlines are met Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production Optimizing resource utilization to maximize productivity and minimize costs Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations Conducting regular inspections and audits to identify and rectify any quality issues Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively

Key Accountabilities: Generate Sales through allocated channel. Contact and follow up with new and prospective clients and set up new business opportunities. Convert prospects into customers by show casing appropriate products to the prospects matching their investment needs. Responsible for executing the strategy for increasing distribution in the region through follow-ups, Client meets, with goal of increasing product-wise market share. Stay up to date on industry trends and identify new market opportunities. Build and maintain relationships with key clients, communicate effectively and demonstrate deep understanding of customer needs and knowledge of mutual fund market and products. Ensure and adhere to compliance and regulatory guidelines for the region. Graduation\ / Post-Graduation\ / AMFI certification 3+ years of experience in financial services, preferably Asset Management with knowledge of mutual fund products