886 Kpi Jobs - Page 31

Job Title: Team Leader Inbound Customer Service (BPO) Location: [Noida sector 62] Department: Customer Service / Operations Reporting to: Assistant Operations Manager / Process Manager Work Type: Full-time / Rotational day Shifts Key Responsibilities: Manage and supervise a team of customer service representatives handling inbound calls. Monitor team performance against key metrics such as AHT, CSAT, FCR, and SLA. Conduct daily briefings, performance reviews, and feedback sessions. Handle escalated customer queries and resolve complaints effectively. Ensure adherence to process guidelines, quality standards, and compliance requirements. Drive team motivation, engagement, and continuous improvement initiatives. Analyze call reports and suggest process improvements. Coordinate with support teams like quality, training, and workforce management. Prepare and present performance reports to management. --- Key Skills & Competencies: Strong leadership and team management skills. Excellent verbal and written communication. Problem-solving and conflict resolution abilities. Customer-focused with a passion for service excellence. Ability to work under pressure and meet targets. undergraduate in any discipline. Minimum 12 years of experience in a BPO inbound process, with at least 1 year in a team leader/supervisory role. Please contact - Hr manager - Pinky yadav email- id - 7977519951

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 16LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Procurement Analysts Company: Alutec Business Unit: Materials Location: Kochi, Kerala Experience: 2 to 6 Years We are hiring for Junior and Associate level. Experience in construction industry or projects is mandatory. Job Description: The Analysts in Procurement function are responsible for performing data analysis, tracking supplier performance, and conducting market research to support strategic sourcing and procurement decisions. This role involves analyzing procurement data, identifying trends, and providing insights that improve decision-making and drive cost-efficiency. Key Responsibilities: Perform data analysis on procurement activities, supplier performance, and market trends. Track and report key performance indicators (KPIs) for procurement, sourcing, and planning functions. Conduct market research to identify new sourcing opportunities and trends. Collaborate with procurement, sourcing, and planning teams to provide insights and recommendations based on data analysis. Prepare reports and dashboards that support strategic decision-making. Education: Bachelor s degree in Supply Chain Management, Business Analytics, or related field. Experience in construction industry or projects is mandatory . Skills: Strong analytical skills, proficiency in data analysis tools, market research, and knowledge of procurement processes and KPIs .

Roles and Responsibilities : Develop and maintain MIS reports to track key performance indicators (KPIs) for the organization's financial services operations. Ensure accurate and timely delivery of MIS reports, including data analysis, visualization, and presentation. Collaborate with cross-functional teams to identify business requirements and develop solutions that meet their needs. Provide expert guidance on documentation best practices for MIS systems and processes. Job Requirements : 6-15 years of experience in banking or finance industry with a focus on MIS reporting. Strong understanding of KPIs and ability to analyze complex data sets. Proficiency in creating high-quality documents using various tools such as Word, Excel, PowerPoint etc.

BI Analyst, WebFocus , SQL, Tableau, Alteryx, Power BI for data visualization & workflow automation, banking/financial services industry exp., ETL processes, cloud BI environments(AWS, Azure), Agile/Scrum, Snowflake, InfoAssist, App Studio, BI Portal

Must have worked as TL on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues, skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi, with proven leadership and 7880974645 AKASH (HR).

Role & responsibilities 1. Managing Digital Marketing/Performance Marketing activities and working with the team to support on different channel optimizations 2. Work on managing and coordinating with Affiliates, optimize campaigns, reporting, fraud check, agreement closure, etc. 3. Work on daily/weekly reporting and data insights for the campaigns and initiatives. Help support the data analytics team for recurring jobs and reporting 4. Helping in coordination with partners, optimizing, reporting, etc. 5. Work on projects, creative requests,work on execution and coordination with internal teams 6. Taking end - to - end ownership of ensuring reporting & timely payments to partners and vendors and working with legal teams to close agreements. Skill Set: 1. Self-driven and a strong bias for action 2. Knowledge of the Paid Marketing ecosystem 3. Stakeholder management skills 4. Analytical Mindset and understanding of Excel and SQL 5. Business Ops & MIS reporting Experience: 0.6-3 years of experience with a B2C consumer tech/e-commerce platform, preferably in a growth or digital marketing role Please reach out sathya.s@cielhr.com or 8618271268 for further assistance

What are some of the principles/approaches we use? * First principles thinking * Human-centred design (thoughtful, action-oriented, experimental & iterative process) with a gender lens (unbiased and reflective approach) * Systems thinking (analytical, stakeholder-oriented and holistic) * Strategic planning (result-oriented, logical & coherent with clearly defined outcomes, grounded on the current realities) * Being Detail Oriented, Data-centric & Action biased is critical for success in this role. What will you do? * Lead Immersive field research using qualitative and quantitative methods to gather insights in the problem discovery phase. * Translate research into design, by creating the customer journey flows, and the processes to enable them. * Prototype and test solutions on the ground with real users, quickly learning what works and iterating based on feedback. * Enable evidence based decision making by collecting data on what works and what doesnt work. * Translate research into systems by developing the operational framework for the program, delineate roles and responsibilities for each stakeholder in the ops team, establish key performance indicators (KPIs) for the program, and collaboratively manage budgets and annual goals for the program alongside the operations team. * Develop a strong data lens to understand on ground operations and identify problem statements and advise the ops team to improve. * Actively engage in gathering user insights both from field observations and data analysis to enhance the user experience consistently. * Implement a strategic plan to streamline on-ground operations. * Collaborate and align with key program partners (primarily operations counterpart) and stakeholders to deliver on new launches. What will help you succeed in this role? * At least 2-3 years of hands-on experience conducting user research. * Strong grasp of human-centered design methods, including qualitative research, prototyping, and iterative testing. * Past work experience in developing/ designing Operations (with large field teams) or hands-on work experience in handling large ops teams. * Embracing ambiguity while ensuring clear direction for short-term and medium-term growth strategies. * A strong ability to influence stakeholders and get things done * A bias for action and collaborationA bias for action ability to take research into design, and design into pilots, fast. * Demonstrated experience on strong project management capabilities. . * Past experience of UX Research is a must to succeed in the role. Who are we looking for in this role? * Atleast 3 years of experience in conducting user research, or building UX design for products * Overall work experience of 2 - 5 years. * The role shall be based out of Lucknow. * Written and spoken fluency in Hindi and English * Willingness to stay and travel in deep rural areas. The role requires travel for atleast 50% of time to rural areas.

Pune Metagraph is looking for Production Executive - 2 to 3 years Experience in printing to join our dynamic team and embark on a rewarding career journey. A Production Executive plays a crucial role in overseeing and managing the production process within a company. They are responsible for coordinating and supervising various aspects of production, ensuring that projects are completed efficiently, on time, and within budget. The specific duties and responsibilities may vary depending on the industry and organization, but generally, the job description of a Production Executive includes the following: Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability. Ensuring that production targets and deadlines are met. Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production. Optimizing resource utilization to maximize productivity and minimize costs. Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations. Conducting regular inspections and audits to identify and rectify any quality issues. Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity. Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary. Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation. Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively.

What You Will Do: 1. AML/CFT Program Management manage the entire AML/CFT lifecycle including: Customer Identification Program (CIP) KYC/CDD/EDD reviews Sanctions screening & PEP checks Transaction monitoring & alert review Fraud detection and investigations Conduct enhanced due diligence (EDD) and oversee high-risk KYC/AML reviews. Review and approve alerts escalated from L1 analysts; guide in decision-making for borderline cases. Prepare and submit Suspicious Transaction Reports (STRs) to regulators (e.g., FIU- India) ensuring accuracy, completeness, and timeliness. Maintain up-to-date documentation, risk matrices, and control maps to reflect current threats and regulatory expectations. 2. Blockchain Investigations & Forensics use blockchain explorers, Chainalysis, TRM Labs, or equivalent tools to: Trace crypto flows across chains Analyze wallet interactions (hot, cold, hosted, private) Investigate high-risk transfers and identify laundering or fraud patterns Evaluate risk associated with DeFi, NFTs, tumblers/mixers, and Layer-2 ecosystems. 3. Policy & Advisory Functions Draft, review, and update Standard Operating Procedures (SOPs) in alignment with Indian and international crypto regulatory frameworks. Collaborate with Product, Tech, and Risk teams to: Advise on compliance implications of new product features Recommend data-driven dashboards to reduce false positives and improve alert effectiveness. Track regulatory shifts (e.g., FATF, FIU, GFIN) and advise on proactive alignment. 4. Stakeholder Engagement & Regulatory Liaison Act as the point of contact with FIU-India and other domestic/international regulators during audits, inspections, or queries. Support external reviews and regulatory submissions with precision and professionalism. 5. Leadership, Mentoring & Training manage and mentor a team of compliance analysts and investigators. Foster a culture of ownership, integrity, and continuous learning. Develop and deliver internal training modules on: AML/CFT fundamentals Blockchain and crypto ecosystems New technologies (e.g., RWA, DePIN, zk-rollups, on-chain KYC) 6. Data Analysis & Operational Excellence Run SQL queries to extract and analyze transaction data for investigations and pattern discovery. Collaborate with product and engineering teams to automate alert generation, build scalable workflows, and refine detection rules. Prepare in-depth MIS reports and dashboards for leadership, regulators, and auditors. What You Should Have: Bachelor’s degree required; relevant certifications (CAMS, ICA, etc.) are a plus. 6+ years of experience in compliance roles within fintech, crypto, or traditional financial services. Experience in regulatory guidelines around AML and KYC rules in India and regulatory reporting. Experience working with third-party data sources and KYC providers. Passionate about fighting financial crime with strong knowledge of financial crime risks. Highly data driven; adept at setting goals, KPIs, forecasting, and planning. Strong attention to detail, analytical and investigative skills. Proficient in SQL, MS Excel (pivot tables, VLOOKUP, etc.), and Google Workspace. Capable of drafting STRs and articulating grounds of suspicion clearly. Experience in handling large datasets and generating actionable insights.

Osourceglobal is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

NCR Corporation is looking for Services OM & Billing Analyst II to join our dynamic team and embark on a rewarding career journey. Gather, process, and interpret large volumes of structured and unstructured data to support business goals Create insightful dashboards and visualizations using tools like Power BI, Tableau, or Excel Develop models and forecasting tools to predict trends and identify opportunities for optimization Collaborate with internal teams to define metrics, KPIs, and deliver reports on performance and productivity Ensure data quality, consistency, and compliance with company standards Provide actionable recommendations based on data insights to improve decision-making

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

We are from India Grocery and Everyday Essentials team. We are working on a grounds up initiative for an the fast growing quick commerce space in India. We are developing a completely brand new quick commerce experience using client side rendering frameworks based on ReactJS and powered by multiple backend services being developed grounds up. The new user experience will span across entire lifecycle of quiick commerce shopping journey from storefront, ordering and delivery experience. For this Greenfield initiative, youll be working alongside a talented and collaborative team made of Sr. SDEs, Sr. FEEs, PEs and will be a great opportunity for learning, growing and building industry leading shopping experience from scratch. About the team We are fast-paced and focussed team made of passionate and ambitious Amazonians who strive to build industry leading products while closely collaborating and having fun. The team is made of Amazon veterans and are working on first time in Amazon initiatives which will scale beyond India and grocery. The team follows a flexible and collaborative work culture with ample mentoring and guidance from senior leaders. The team values high ownership, bias for action and insist on highest standards and follows build fast and iterate fast methodology. The team is suitable for passionate leaders who are equally interested in contributing to business and product roadmap while leading a high performing and high velocity team. - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Job Title: CSE (Central Student Experience) Manager Location : HSR Layout, Bengaluru Job Overview: We are looking for a proactive and detail-oriented Central Student Experience Team Manager to lead and execute strategic projects aimed at enhancing student satisfaction and overall experience across all centres. This role will be based at the head oce and will work closely with cross-functional teams to ensure consistent, high-quality interactions at every student touchpoint. The goal is to elevate student Net Promoter Score (NPS) to 70+ across centres through data-driven insights, communication initiatives, and targeted improvement projects. Key Responsibilities: Own and drive key central student experience projects to enhance student satisfaction. Initiate and manage projects based on trends in ticket categories (L1 classification) and NPS insights. Collaborate with centre leadership to roll out interventions based on feedback data. Oversee and continuously improve central student communication (emails, SMS, notifications) for clarity, tone, and impact. Design and execute audio-visual communication strategies at the centres that align with the student experience brand tone. Track, analyze and report Net Promoter Scores (NPS) for all centres. Lead initiatives for detractor management - identifying causes and executing root-cause-based action plans. Partner with centres to achieve and sustain an NPS of 70+ through proactive improvements. Review central student tickets on a regular basis to identify recurring issues and improvement areas. Work with product, academic, and ops teams to resolve systemic issues impacting student experience. Drive projects derived from high-volume or high-priority ticket categories, with measurable impact. Partner with regional and centre teams to ensure consistent rollout and compliance of experience initiatives. Work with tech/product for automation of feedback collection and ticket resolution where possible. Prepare monthly dashboards and reports for leadership highlighting wins, gaps, and next steps. Desired Skills & Qualifications: Bachelor's degree or equivalent experience. Strong understanding of NPS, feedback mechanisms, and communication strategies. Proficient in using tools like Zendesk, Freshdesk, or similar ticketing systems. Excel/Google sheets proficiency (high level) - This is a must. Excellent communication skills verbal and written. Ability to use data to drive decision-making and continuous improvement. Experience in stakeholder management and cross-functional collaboration.

Will be responsible for managing Pre-Sales team, ensuring cold calling, lead qualification & appointment setting for Sales Team. Lead productivity & building a strong pipeline through efficient team performance. SALARY: 40K - 50K + Incentives

Company : IndiaFilings Pvt. Ltd. Location : Navi Mumbai- Ghansoli MBP Aurum Proptech 6th floor Indiafilings Pvt Ltd Meet HR Geetanjali - 8657498073 Email ID - geetanjali.wani@indiafilings.com Experience Required: 3 to 8 Years Industry: Legal, Taxation, Compliance, Financial Services Department: Operations / Client Services Employment Type: Full Time Education: Graduate / Postgraduate Key Responsibilities: Lead and manage a team handling services like GST, Income Tax, ROC filings, and Trademark registrations. Ensure on-time and high-quality service delivery to clients. Handle client escalations and ensure excellent customer satisfaction. Monitor team performance and ensure adherence to SLAs and KPIs. Train and mentor team members to boost productivity and quality Coordinate with Legal, Tech, and Sales teams to ensure smooth workflows. Drive process improvements and increase operational efficiency Prepare and present service delivery reports to management. Candidate Requirements: Experience: 4 to 8 years total; Minimum 34 years in a team handling role. Strong leadership, communication, and client management skills Ability to manage targets, deadlines, and team performance Knowledge of compliance, taxation, or legal processes is an advantage Proficient in CRM tools and service reporting Salary: :briefcase: Based on current/last drawn salary and total experience :moneybag: Attractive performance-based incentives Why Join Us? :white_check_mark: Fast-growing company in the legal-tech space :white_check_mark: Work with a wide range of business service domains :white_check_mark: Leadership and career growth opportunities :white_check_mark: Supportive and collaborative team culture. Contact Hr Geetanjali- 8657498073

Role & responsibilities Customer Relationship Management l Ensure prompt and professional resolution of customer queries, complaints, and escalations during night hours. l Monitor customer interactions (calls, chats, emails) to ensure high-quality service. l Maintain and update CRM databases with accurate customer information. Team Management & Performance l Supervise, support, and motivate night shift CRM executives. l Conduct performance reviews, share feedback, and assist in skill development. l Ensure adequate shift planning and coverage. Process & Quality Compliance l Ensure compliance with company policies, service protocols, and quality standards. l Conduct regular audits of CRM logs and communications. l Initiate continuous improvement actions based on audit findings. Reporting & Communication l Generate and share nightly performance and incident reports with day shift teams and senior management. l Ensure smooth handovers with morning shift counterparts. l Log and escalate any major incidents or service outages immediately. Customer Feedback & Retention l Collect, analyze, and act on customer feedback received during the night. l Implement retention strategies for at-risk customers engaging during off-hours. Qualifications and Skills l Any Graduate / Post Graduate l 8+ years of experience in with at least 4-5 years in a managerial role. ( International Process ) l Strong leadership, communication, and interpersonal skills. l Proven experience managing CRM systems (preferably Kapture, Zoho, or similar platforms). l Strong analytical and problem-solving skills with a data-driven mindset. l Experience with customer engagement strategies and loyalty program management. l Familiarity with automation tools and contact center workflows. l Excellent communication, project management, and stakeholder collaboration abilities. Job Location - Andheri West ( Azad Nagar ) Shift Timing - 5:30pm 6:30 am - 9 hrs. Rotational Shifts ( Night Shift ) Preferred - Male Candidate

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

Additional Comments: Key Skills: - 15 years of experience validating Maximo systems under 21 CFR part 11 compliance under GMP practices and 2 years successful deployment of MAS 8.X and 9.X in validated Life Science Industry - 15 years of experience in EAM including implementation, system installation, customization, configuration, upgrades, patch management, integration and data migration - Experience with ABS Proprietary Tools for Data Migration and Data Archival - 15 years of Life Science International system support including NA, EMEA, APAC, EUR to install, analyze and customize wide ranges of enterprise level software systems/ interfaces to EAM/ CMMS, ERP, MRP, LIMS, MES, EHS - 10 years of expertise in MAS EAM Development, Design and Configuration using tools such as Application Designer, Database Configuration and Workflow Designer - Preferred master's degree in information science - Certifications in Manufacturing Management, IBM Certified Deployment and IBM Certified Infrastructure Deployment Professional - Maximo Asset Management - Expert in Maximo modules including Asset, PM, Job Plans, Work Order, Purchasing, Locations, Database Configuration, Inventory and Table structures - Skilled professional with MAS 9.X verification/ validation in data migration planning, extraction, translation, loading, and system execution management - Security administration responsibility for Security Role configurations, Active Directory modifications, Group and New User Management, and troubleshooting failed LDAP synchronizations - MAS systems integration and development using MIF and UI customization with Java, automation scripting, application designer and direct xml editing - Expert development on validated report development to include specifications and test scripts in BIRT and KPI's Dashboard in POWER BI - Proven track record in SDLC documentation under change management using document control tools (D2, MasterControl, ALM) - Extensive application design work incorporating Application Designer, Conditional Expression, Automation Script, Database Configuration and Escalations based on user defined requirements - SNOW systems support knowledgeable, change management in TrackWise, and application development focused on business systems data analysis, troubleshooting, security and system configuration - In-depth knowledge of Maximo database level complexities and tables ensuring CFR e-signature definitions and compliance - Managed projects, including legacy system replacement and major version change upgrades for existing enterprise systems - MAS Specialist creating and executing UAT testing, IQ/OQ/PQ/PV development, and execution in ALM - Skilled MAS systems training course development and instructional delivery Tech Skills and Software Expertise - Build and Deployed JAR, WAR, EAR packages using admin console Maximo Application Suite (MAS) Manage in Life Science industry - Maximo Enterprise Adapter (MEA) - Maximo Asset Management - Database: MS-SQL Server, DB2 and ORACLE, Middle Ware Servlets 2.0, Web Services - Excel VBA Macros and Formulas - Data Migration - Integration Development - Program GUI SQL, PL/SQL Developer, SQL Plus, Java, HTML - Project Planning - Python - RedHat OpenShift Cluster Console - Amazon Web Services (AWS) - Documentum - MainSaver, SAP PM, Blue Mountain - Maximo versions: 4.1, 5.2, 6.0, 7.1, 7.5, 7.6, 8X, 9X - MSSQL Server - Oracle DB 7, 8, 9i, 10g, 11g, 12c - Paradigm ERP - RHOS - ServiceNow - Source Control - TrackWise - ALM - Application Development - Application performance tuning - Business Process Development - Computer System Validation - Cost Analysis - Materials Management - Materials Requirement Planning/Scheduling - Power BI Report Development - PowerShell - Software Requirement Definition - Strategy/Development/Execution - Total Quality Management (TQM) - Windows Operating System - MS Office - MS Team Foundation Server (TFS) - MasterControl Required Skills Ibm Maximo,ERP,LIMS

Your future role Overall plant responsibility for production - process & quality. Ensure safety at work with ZERO Incidence rate. Achieve plants targets for productivity, OEE and KPI in all the control functions Operational control and control the cost as applicable Ensure the operational personal know and maintain behavior in accordance with company code of conduct Provide support to reporting personnel Ensure the correct application of Quality system instructions across operational areas in line with ISO-TS 16949 regulation, customer requirements ensuring the achievement of defined KPI Ensure the correct application adherence of environmental system ISO 14000 & Customer specific standard Drive environmental improvement programs in the plant. Ensure all maintenance activities of plant are conducted regularly. Team Management Your profile B.E. Mechanical/ Production (PG Preffered) 15 - 20 years of experience in similar work area (Aluminum Foundry/ Casting) with ISO/ TS background. Six Sigma & Lean manufacturing background expected. Good English communication skills Ability to work in Matrix Organization Strong analytical and quantitative competencies Understands complex concepts and the relationships between issues or problems Possesses intellectual agility; readily accepts the challenges of unfamiliar tasks

Inspira Enterprise India Pvt. Ltd. is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact Black Duck and Veracode

1.Manage motivate team of 20 operators. 2.Manage the Collection process for assigned campagin(s) 3.Ensure operator are delivering individual calls target, SLA KPI 4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, Kept% Monitoring calls, Coaching and Feedback,Bottom Quotile Management,Individual Target settings,Weekly and monthly one on ones,Analysing relevant reports,making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition , Shrinkage, roster mangement. 9.Managing PIP (Performance improvement Plan) of the team members

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.