883 Kpi Jobs - Page 3

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Basic knowledge of Financial Processes & financial statements. Basic understanding of P&L and various KPI levers impacting P&L. Good working knowledge of Microsoft Office tools, specifically MS Excel, MS PowerPoint. Good understanding of IFRS. Highly proactive with a desire for continuous improvement. Prepare reports and schedules for actuals, analysis, and to provide reports to COE team for upload in HFM. Responsible for analyzing the P&L and KPIs. Prepare month P&L and KPI summary. Conduct variance analysis month on month, quarter on quarter. Assist controllers in analyzing the margins for customers and projects. Prepare accounting entries for accruals, etc. as needed monthly. Perform actuals vs forecast and budget variance analysis on costs with detailed breakdown, challenge actuals as needed. We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating a tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,

Job Description Responsibilities: Oversee day-to-day operations and leadership of assigned Partner Support teams, ensuring achievement of all support service level metrics across phone, email, and chat channels. Manage and develop team and individual KPIs, monitor overall program performance, and provide regular reports to upper management. Provide people management for one or more programs, including workforce planning, role assignment, and oversight of delivery across programs. Lead identification and implementation of process improvements to enhance efficiency and client satisfaction. Serve as a point of escalation for complex partner cases; resolve issues quickly and professionally, partnering with internal departments as needed. Deliver on-site and remote coaching, feedback, and training to team members; develop training resources aligned with evolving program needs. Oversee completion, accuracy, and delivery of program and team data within Salesforce, Zendesk, and other relevant platforms; coordinate administration and reporting as required. Support ongoing development and career growth of team members through mentorship, performance improvement plans, and structured feedback. Engage in cross-functional collaboration with corporate stakeholders to support program launches, updates, and communication of product/policy changes. Respond to incoming client inquiries (calls, chats, emails) and support front-line activities as volume and business needs dictate. Maintain and improve quality assurance practices, review interactions, and drive a culture of continuous improvement in service delivery. Contribute to and help implement strategic leadership initiatives and proactive business opportunities. Requirements Bachelors degree required. Minimum of 5 years experience leading customer support teams, with at least 2 years in a people management or program management role; 6+ years total support experience preferred. Demonstrated expertise with KPIs, metrics, workforce planning, escalation management, and training. Advanced proficiency with customer service platforms, including Salesforce and Zendesk. Strong organizational skills; detail and client service-oriented. Superior English verbal and written communication abilities. Proven ability to work effectively in a fast-paced, 24/7 environment, including scheduled weekends or business-dependent shifts. Experience designing and delivering training, development, and performance improvement initiatives. Skilled in cross-functional collaboration and driving business goals. Preferred Experience Experience with workforce management tools and approaches. Previous experience supporting SaaS products or franchisee/dealer clientele. Record of leading quality assurance and coaching initiatives in a customer support environment.

Job Title: Major Incident Manager Leadership & Communication : Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users Analytical Thinking : Quickly assess and prioritize incidents. Technical Knowledge : Understanding IT infrastructure, applications, and monitoring tools. Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner. Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated Stakeholder Management : Communicate effectively with internal and external stakeholders. Process Adherence : Familiarity with incident management frameworks like ITIL. Continual Improvement : Apply design thinking to improve stakeholder experience and incident Understand SLA/KPI? Trying to create or review SLA/KPI metrics for a project or team. Problem Record PR - Problem Management involves both reactive and proactive approaches Hands-On experience on Major incident scenarios. Use ITSM tools and incident dashboards, communication platforms, and escalation matrices. Conduct post-incident reviews to identify improvement areas. ITIL Foundation Certification

Role Generic Product Structure Visit our website bmwtechworks.in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting updates. About the UNIT/ Unit Overview Digital Product Engineering Location Pune Experience: 3-7 What awaits you/ Job Profile Maintenance of generic parts and associated part numbers, including analysis activities (creation, adaption, deletion). Consulting / preparation / creation / review of change requests (for nodes and generic parts) and maintenance of the archive in Sharepoint. Data provision for nodes and generic parts. Initial creation of vehicle/powertrain classes and product structures. Maintenance of nodes and attributes (creation, adaption, deletion) Initial creation, changes, problem analysis, and cleaning of master data. Development and creation of method documentation / click instructions, specification / further development of tools, methods, and processes. Preparation (including agenda) and follow-up (including documentation) of the committee product structure change circle . Determination of the KPI for the maintenance rate of the generic product structure. Reporting of errors and cleaning after consultation. What should you bring along Vehicle BOM, SAP, Windchill, very good communication and interpretation skills Must have technical skill Product-Functional, Data Management, Product-technical, Automobile know-how, BOM, SAP Good to have Technical skills -

Will Be Handling Sales of HP Laptop in The Showroom Develop And Manage New and Existing Clients by Providing High Caliber of Service, Explore and Identify All Their Needs. Manage And Maintain Sales / Clients Database. Establish & Maintain Efficient Relationship with New and Existing Clients. Create Proposals for Target Clients with Relevant Info and Quote. Manage Clients / Projects Receivables and Cash Collections in Light of Preset Financial KPI. Ensure Clients Have Positive Experience by Communicating Effectively; Pre and Post Deal Process. Work Closely with Relevant Departments / Colleagues; Commercial, Marketing, Product Supply to Ensure Efficient Operation in Terms of Product Availability, Storage, Delivery & After Sales Service. Work Closely with Marketing and Promotion Team to Design Required Promotion and Awareness Campaigns for Target Market / Clients. Ensure High Levels of Customer Satisfaction Through Excellent Sales Service Maintain Outstanding Store Condition and Visual Merchandising Standards Answer Questions About Products and Services Assist With Inventory Management Demo And Explain Products and Services to Customers Stack And Display Goods for Sale Accept Payments and Record Sales Using Cash Registers

Radiall is looking for Analyste Supply Chain - Flux et Stock (H/F) to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Company: Marsh Description: Under limited supervision, administers policies and claims to serve as the contact between insurers and the insured . Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets. Adheres strictly to the Companys Quality practices and other systems and procedures to ensure the proper protocol is followed. Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) Works with Inplant Team Leaders and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes. Builds and maintains strong working relationships with internal and external stakeholders and maintains an awareness of the customer s business and insurance needs. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Marsh Description: Drives timely and accurate production/processing of complex documents/information (includes report preparation). Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems. Adheres to Company policies and performance standards and recommend improvements. Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. For more information, please explore Veradigm.com . What will your job look like: Responsible for charge entry through the careful review of source data provided by clients with accurate recording demographics and charges associated with patient information and insurance. Supports the RCMS BUs overall Operations and Client Services by efficiently and effectively driving the accounts receivable process and achieving KPI results. No budget responsibilities, but must meet established RCM KPIs. Main Duties: Strong customer service skills; answering client calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally Timely input of demographic charges and time of service payment information Expert ability to add specific data such as modifiers, payer specific information, including authorization criteria, CPT and ICD codes and date of injury (DOI) Knowledgeable to append modifiers based on payer specifics, insurance and authorization requirements and referring physicians unique attributes Understand and interpret the Correct Coding Initiative (CCI) as it applies to charge entry work Reduce denials by correct use of modifiers, mapping, and linking codes with services Responsible for the processing and discrepancy reconciliation and closing of charge batches across all systems Successfully and effectively track and follow up on information requests to and from the clients. Work with clients and others to facilitate information and resolve charge questions Achieve goal of a 48-hour turnaround batch time Responsible for Claim Edit Reports and Unassigned Money Reports Complies and enforces all policies and procedures Achieve goals set forth by RCM Management regarding error-free work, transactions, processes, productivity and compliance requirements Other duties as assigned Academic Qualifications: High School Diploma or GED (Required) An Ideal Candidate will have: 1+ year relevant work experience (Preferred) Extensive knowledge with email, search engines, Internet; ability to effectively use payer websites and Laserfiche; basic competence in use of Microsoft products. Preferred experience with MS Access and PowerPoint, Crystal reports and various billing systems, such as Next Gen, Pro, Epic and others. Work Arrangements: Work from Pune Office all 5 days. Shift Timing: 7:30 PM IST to 4:30 AM IST (US Shift) Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Peer-based incentive Cheer awards All in to Win bonus Program Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https: / / veradigm.com / about-veradigm / careers / benefits / https: / / veradigm.com / about-veradigm / careers / culture / #LI-SL1 Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill setIf so, please scroll down and tell us more about yourself!

We are looking for an Manager II, Operations (L5) for Reactive Scheduling team that is in the forefront of solving real time Volume related additions in Europe, working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. A Manager II, Operations in ROC CM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to: 1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions 2. Shift Management Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team 3. People Management Be comfortable leading large teams of 50+ associates and ~six L4 people managers, track 1:1s with associates, monitor coaching programs, performance , manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors 4. Communicate standard work changes and drive compliance. Drive launch , review and adoption of new SOPs and tech initiatives with 100% accuracy 5. Work across stakeholders both upstream and downstream (RSP - RLB, SC, AMZL, Network Planning etc) to influence and execute goals defined. 6. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved 7. Determines corrective actions internally and externally Program management responsibilities include but not limited to: 1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them 2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders 3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed Key job responsibilities People Management .Handling day to day operations and meet KPIs goals .Performance management .Shift and Escalation management .Change management .Drive program and operational efficiency improvement If Interested, Please share your resume to haritadc@amazon.com

Job Summary: We are seeking a dynamic and experienced HR Manager to lead and enhance our Performance Management System (PMS) processes. The ideal candidate will have a proven track record of successfully implementing and managing PMS frameworks, combined with solid exposure to recruitment in a fast-paced environment. PMS HR Manager focuses on improving the overall effectiveness and health for group companies by implementing strategies to enhance employee performance, workplace culture, and organizational structures. Key Responsibilities: Performance Management • Design, implement, and manage end-to-end PMS processes tailored for a real estate organization. • Drive adoption and effective usage of PMS tools/software across the company. • Facilitate goal setting, mid-year, and annual reviews, ensuring alignment with business objectives. • Train managers and employees on PMS best practices, feedback mechanisms, and performance conversations. • Analyse PMS data to provide insights for talent development, succession planning, and rewards e.g. employee of the quarter. • Continuously review and improve PMS policies in line with industry standards and organisational goals. Core Responsibilities: 1. Organizational Development Strategy: Develop and implement OD strategies that align with the organization's goals and objectives. Work with leadership to identify areas for improvement in organizational processes, structure, and workforce capabilities. Foster a positive and engaging workplace culture that supports growth and development. 2. Performance Management: Design and manage performance management processes to ensure continuous employee feedback and development. Collaborate with managers to set performance goals and provide guidance on employee evaluations. Monitor and enhance employee productivity and engagement. 3. Leadership Development: Design and facilitate leadership development programs aimed at equipping managers with the skills needed to lead teams effectively. Identify high-potential employees for future leadership roles and develop tailored growth plans for them. 4. Collaboration with Stakeholders: Work closely with business leaders, department heads, and HR teams to align OD initiatives with business needs. Act as a consultant to different departments regarding team dynamics, organizational issues, and employee development. 5. HR Expertise: Deep understanding of HR functions, including talent management, performance management, and employee development.

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service Develop and implement effective strategies to drive store sales, maximize profitability, and increase customer engagement Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and take proactive measures to address them Train, coach, and mentor store staff to enhance their product knowledge, sales skills, and overall performance Maintain store visual merchandising standards to create an attractive and customer-friendly shopping environment Manage inventory levels, replenishment, and stock control to ensure adequate product availability and minimize stock losses Implement and enforce store policies, procedures, and operational standards to maintain a high level of efficiency and compliance Qualifications Proven experience as a Store Manager or Assistant Store Manager in a retail environment Demonstrated track record of achieving sales targets and driving business growth Strong leadership skills with the ability to inspire and motivate a team Excellent communication, interpersonal, and problem-solving skills Solid understanding of retail operations, including inventory management, merchandising, and customer service Proficient in using POS systems and other retail software Ability to adapt to a fast-paced and ever-changing retail environment Flexibility to work evenings, weekends, and holidays as required

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support, and TAC. Manage escalations and lead the resolution of complex customer-reported issues. Conduct thorough Root Cause Analysis (RCA) and ensure timely closures. Plan and manage shift rosters, staffing requirements, and team performance evaluations. Prepare and present daily/weekly operations reports, SLA summaries, and RCA documents to leadership. Own and continuously improve NOC processes, SOPs, and escalation frameworks. Required Skills & Qualifications: Minimum 10 years of experience in NOC/network operations; 3+ years in a leadership/managerial role. Strong knowledge of network technologies: Routing, Switching, MPLS, SD-WAN, VPNs, Firewalls. Expertise in network monitoring tools: Zabbix, SolarWinds, PRTG, Nagios, LibreNMS, etc. Practical experience in managing incident and service request tickets using tools like ServiceNow, Freshservice, etc. Deep understanding of Desk SLAs (response & resolution timelines) and Link SLAs (uptime, latency, downtime tracking). Ability to handle escalations and deliver prompt customer communications. Strong analytical and troubleshooting skills under pressure. Excellent people management, team building, and leadership skills. Preferred/Good to Have: ITIL Foundation Certification (strongly preferred). Experience working with ISPs, OEMs, or Managed Network Services environments. Involvement in defining or refining NOC SOPs, escalation matrices, and tool/process implementations. Reporting & Continuous Improvement: Prepare and analyze SLA trend reports, RCA documents, and recurring issue logs. Identify service gaps and propose enhancements for process and tool optimization. Ensure clear documentation and handovers during shift transitions. What We Offer: Leadership opportunity in a growing tech-driven organization. Exposure to enterprise-grade networking technologies and infrastructure. Transparent and performance-driven work culture.

Incoda Media is looking for Sr. Supervisior to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Hi Candidates, We are hiring for Data Analyst Role- Data Analyst Location- Chennai Skills- Project Manager, Data Analyst, KPI, Performance Reporting, MIS Reporting, Power BI, Excel, JIRA JD Good knowledge of our environment (products, markets, practices, processes, systems, organization and people). Ability to deliver the various phases (framing, study / design, execution, completion/closure) of large / complex projects. Ability to develop a culture of the planning, be able to keep a direction to meet the deadlines in an autonomous manner. Ability to take decisions linked to the project when necessary and when it goes under PM mandate. Soft Skills Strong analytical skills Strong problem-solving and negotiation skills Comfortable operating with a strong level of autonomy, self-driven Organised and delivery-focused, with attention to detail. Good communication and reporting skills. Is able to articulate a message clearly and succinctly. Is able to tailor communication style to relevant audiences (i.e. communicate complex issues / matters in a simple understandable way). Working capacity and efficiency. Team Player/ Networking Skills Interested candidates share resume on singh.nikita@kiya.ai

Position Overview Position Title: Manager Sales Excellence (MCA) Department: Business Development Location: Pune/Delhi Job Summary The Manager Sales Excellence (MCA) will be a strategic partner to the MCA sales team and leadership, driving sales excellence and results through data-driven insights. This role will manage Hubspot CRM, develop and publish critical performance metrics and implement segment strategies to support the rapid scale-up of the MCA business line. Key Responsibilities Hubspot Management & Reporting Create, maintain, optimize Hubspot dashboards and reporting frameworks Generate and distribute daily, weekly, and monthly performance insights Develop custom reports to track key business metrics and sales KPIs Ensure data integrity and provide actionable insights to drive decision-making Performance Tracking & Analysis Monitor and publish monthly targets vs. achievement reports Develop incentive schemes, track individual and team performance metrics Identify trends, challenges, and opportunities in the sales pipeline Provide regular updates to leadership on progress toward business objectives Sales Operations Support Manage efficient lead allocation process and track conversion metrics Identify process gaps & coordinate merchant documentation workflows to ensure smooth onboarding Strategic Initiatives & Product Support Help implement segment strategies to improve sales funnel & conversions Support special projects and sales initiatives as required to scale up business Working with product team to coordinate & develop features required as per market needs Qualifications Required: 4-6 years of experience in sales excellence or sales operations roles Proven experience in fintech / E -Commerce or relevant industries Strong proficiency with Hubspot CRM or similar sales management platforms Advanced Excel and data analysis capabilities Excellent communication and presentation skills Bachelor's degree in Business, Finance, Marketing or related field, MBA is a Preferred Role & responsibilities

Greetings from Tech Mahindra! We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad. Role: Ops Team Lead - U3 (Fulltime/Permanent) Designation as per TechM: Team Lead - BPS (U3) Client: UK Based (800 years old) Payroll: Tech Mahindra. Experience: Min 2y of experience as a TL on papers.(Mandatory) Location: Hi-tech city, Hyderabad Work More: Work from office Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits. Required: Must have good people management & leadership skills. Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage) Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management. Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country. Selected candidate will be handling the below team: Journals Editorial Coordinators Interested candidates can share their CVs at TK00926069@techmahindra.com or can whatsapp me at 7816041232. Regards, Dheeraj Kumar

New Client Acquisition, meet OR exceed budgets for the assigned territory Meet OR exceed all activity standards for prospecting calls, appointments, presentations, proposals and closures Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability Prepare action plans for effective search of sales leads and prospects Initiate and coordinate development of action plans to penetrate new markets Assists in the development and implementation of marketing plans as needed Provides timely feedback to senior management regarding performance Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin Maintains accurate records of all pricings, sales, and activity reports Undertakes sales presentations to customers and business communities to present the company and its products and services Controls expenses to meet budget guidelines Successfully documents customer specific requirements & smoothly transitions the New Accounts secured to the Operations team Undertakes cross selling and deep selling within existing customer database to further develop account potential through Air freight, Sea freight and Value added products Develops a new business prospect listing to ensure that future new business development is planned in advance Manages RFQ's, tenders and quotes for Business and achieve a high success rate in closing deals Develops SOP's for Strategic Accounts with associated internal colleagues where applicable, to detail all processes, rate structure, and capturing of customer identified KPI Maintains and manages the financial forecast and cost module projections for new business submissions Provides sales and other required reports to the Senior Management Provides market & competition information to management Delegate s authority and responsibility with accountability and follow-up to concerned Customer service/ Operations team members to ensure customer delight Sets examples for Team members in areas of personal character, commitment, organizational and selling skills, and work habits Maintains contact with all clients in the market area to ensure high levels of client satisfaction. Demonstrates ability to interact and cooperate with all company employees

Responsible for smooth and efficient processing of freight invoices audit and payment to support accounting policies and to support providing a door to door transportation cost visibility for the business. Duties & Responsibilities: Ensure rate tables & other back office tables are set up correctly in CTSI for smooth freight invoices audit. Work with Regional Logistics manager,s/ reps to clear freight invoices from Exception Handling (EH) . Proactively identify root cause and seek improvements to reduce freight invoices from hitting Exception Handling (EH) . Answer queries from internal customers & freight forwarders. Develop transportation cost reports. Write/ revise training documentation when needed. Provide guidance/ training when needed. Meet targeted Key Performance Indicator (KPI) . Understand, support and contribute to Market Based Management (MBM) , Six Sigma, International Standards Organization (ISO) and Environmental, and/ or Health and Safety (EH& S) Management Systems by following stated policies and procedures. Perform other related duties as assigned by management. Potentially becoming a team lead, supervising direct Skills & Abilities: Fluent in writing and spoken English is mandatory. Expert level knowledge in use of Excel and Access database. Sound analytical and problem solving skills. Effective verbal and written communication skills that demonstrate the ability to express ideas and exchange information clearly and concisely. Able to pick up knowledge of functional processes and workflows easily. Navigate systems and applications with minimum supervision. Able to anticipate, organise, execute and self- monitor workload.

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3.5 to 4.25 LPA Contact for Further Details: Varsha- 9251688428

You will be responsible for supporting the sales team and achieving the North Sales Target for FY 2024-25. Monitoring all systems closely to ensure 95% use of chemical quantities as per PO will be a key task. Achieving all KPIs and ensuring Performance Penalty is below 1% of Contract value for each customer by the end of the financial year is essential. Customer retention is crucial, with a target of 95% of customers being retained based on satisfactory treatment performance. Your role will involve conducting technical audits, performance reviews, taking corrective actions, and improving systems. You will provide training at key accounts and conduct Quarterly Customer Satisfaction Surveys aiming for 80% satisfaction from existing customers. Increasing sales through new applications is also a part of your responsibilities. Additionally, besides the main responsibility of RTS-North, you will extend technical support to Fertilizers plant all over India through email, telephone, and physical visits at least once every 6 months. Ensuring Chembond Flux Implementation including Data Entry & Management Sheets is crucial. Monthly reports need to be submitted to all customers in the 1st week of each month. Developing individuals in each region for the application of CWT, BWT, RO, WTP Troubleshooting is required. Providing training to newly joined employees, SIC, ATS is also part of the role. Education Qualifications: - B.Sc/Chemistry - B.Tech/B.E./Chemical - MS/M.Sc(Science)/Chemistry Behavioural Profile: You should be capable of leading technical teams in the region and coordinating with the Sales Team, CTS, Lab, equipment, and other important departments such as HR, Supply-chain, and accounts. Maintaining excellent relationships with key persons of all customers is essential. Desired Skills: - Knowledge of all water treatment applications viz. BWT, CWT, RO, ETP - Good presentation skills - Problem-solving ability - Willingness to travel at short notice If you meet the qualifications and possess the desired skills, you are encouraged to apply for this job.,

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130