2021 Kpi Jobs - Page 29

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Responsibilities: * Manage team performance through coaching & KPI tracking * Lead by example, driving shrinkage & attrition reduction * Ensure AHT compliance, rostering accuracy Interview time: 7:30 pm - 9:00 pm Location: Sanpada, Navi Mumbai Health insurance Sales incentives Performance bonus

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, y...

Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problem...

Role Responsibilities: Manage a team of 15 outbound operators handling 04 bucket collections. Monitor KPIs and SLA adherence, ensuring individual targets are met. Conduct call audits, team meetings, and prepare performance reports. Oversee recruitment, coaching, roster management, and attrition control. Job Requirements: 24 years of team leadership experience in outbound collections. Strong skills in monitoring performance and motivating teams. Proficiency in coaching, report generation, and workforce planning. Excellent communication and interpersonal skills.

KEY RESPONSIBILITIES Project Management: 1. Understanding the current gaps and Business requirements which should be fulfilled with Digital initiatives. 2. Identifying and mapping all digital initiatives as part of the Digital transformation journey for the Business. 3. Breaking down all initiatives into Digital projects with clear deliverables, timelines and budgets. 4. Aligning the top management and getting sign off on Deliverables, Budgets, Timelines and project priorities. 5. Aligning with internal digital platform / IT teams for data requirements, reports and other requirements. 6. Identifying external digital partners suitable for each project streams with the help of internal teams a...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

* Maintain accurate reporting of performance matrix & management information systems. * Collaborate with production, Procurement & quality team to unsure seamless operation. * Prepare & maintain all PPC documents related to ISO & IATF. Required Candidate profile * Adjust production plans to accommodate changes in demand, supply chain issue or equipment breakdowns. * Monitor stock levels & coordinate with procurement to prevent or excess inventory.

Role Title - Asst. Manager - Retail (B2C Segment)\ Role Summary- The Manager Retail (B2C Segment) will be responsible for driving growth in the consumer (B2C) business by developing and executing retail strategies, expanding customer reach, and ensuring operational excellence across channels. The role also includes managing and strengthening the Franchisee management to enhance collaboration, performance, and consumer engagement. Working with- B2C Head Marketing What the role entails Key accountabilities/ responsibilities 1. Retail Operations & Execution Oversee day-to-day retail operations ensuring smooth execution and customer satisfaction. Standardize processes across centres/stores for e...

Role Summary and Impact : We are currently looking for a Executive - Non Biddable . In this role, the candidate should be proficient to create integrated media solutions and responsible for handling day to day operations. Interact with all the Strategic Units & ensure smooth functioning of the team & processes. Responsibilities: Understand the category and brand objectives for the year WPP Media Activation Specialist team is accountable for tactical planning and implementation for a set of clients WPP Media Activation Specialist team to understands clients brand identity, WPP Media Agency s deliverables and campaign KPI s Understand the campaign brief received from Agency Planner / WPP Media...

Ensure proper functioning of the following system in the facility All Electrical Systems All HVAC system All PAC s Water, Plumbing, Sanitary Systems Elevators/Lifts Cafeteria equipment s To liaise with the vendors for maintenance/service practices of M&E contactors to deliver quality work practices in line with the manufacturer recommendations. To ensure that all maintenance related schedules & shut down in consultations with OEM & Accenture are followed. Daily inspection of log books, history card, checklist, escalation charts, OCP & PPM schedules etc for a better management of engineering systems To ensure and guide the technical staff attends & work for closures for all F&S technical rela...

Job Title: Team Leader Operations (Domestic Process) Location: Bangalore Industry: International BPO (Domestic Ecommerce Process ) Package: Up to 3 LPA (Negotiable for the right candidate) Joining: Immediate About the Role We are looking for an experienced and dynamic Team Leader Operations to lead our domestic ecommerce process team. The ideal candidate will bring strong BPO operations expertise, ecommerce background, and proven team-handling experience. If you are target-driven, people-focused, and passionate about delivering exceptional results, this role is for you. Key Responsibilities Lead, manage, and motivate a team of Customer Support Executives handling domestic ecommerce operation...

Who We Are MassMutual India Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative i...

Group MIS Manager responsible for design & managing MIS framework across businesses. Role includes data analysis, reporting, dashboard, budgeting, strategy support & team leadership. Requires 8–12 yrs exp, strong Excel/SAP/Tally & stakeholder skills.

Sr. Exe AM Maintenace Mechanical: CMR Group is India's largest producer of Aluminiumand zinc die-casting alloys. With 13 state-of-the-art manufacturing plantsacross the country, CMR has become the preferred supplier for many of Indiaslargest automotive industry leaders. Since its inception in 2006, CMR hasconsistently outpaced competition by focusing on delivering superior value toits stakeholders. This value is driven by a strong commitment to technicaladvancements, quality enhancement, sustainability, and people-centricpractices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment ...

Job Title: Team Leader Operations (Domestic Banking Process) Location: Bangalore - CTC: Up to 3 LPA (Negotiable for the right candidate) Shifts: Rotational Interview Mode: Face-to-Face ONLY Joining: Immediate preferred Company: Renowned International BPO About the Role Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team. We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, ...

Role & responsibilities Lead and manage the end-to-end fabrication activities across multiple units. Develop and implement fabrication strategies aligned with production plans and customer requirements. Ensure adherence to quality standards, safety regulations, and timely project completion. Collaborate with design, procurement, planning, and quality departments for seamless execution. Monitor daily, weekly, and monthly KPIs (productivity, utilization, rejection rates, etc.). Drive process improvements, automation, and lean manufacturing practices. Plan manpower, machine loading, and material availability effectively. Identify skill gaps and mentor the fabrication team for performance enhanc...

Responsibilities: * Manage HR generalist activities: recruitment, onboarding, training & development * Conduct exit interviews: gather insights, provide feedback Provident fund Free meal

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

At Capgemini Engineering, the world leader in engineering services, you will be part of a global team comprising engineers, scientists, and architects dedicated to assisting the world's most innovative companies in realizing their full potential. Our digital and software technology experts are known for their out-of-the-box thinking, providing unique R&D and engineering services across various industries. A career with us promises a multitude of opportunities where you can truly make a difference, with each day presenting new challenges and exciting prospects. In this role as LTE Network Optimization L3, you will utilize your extensive experience of at least 8 years in RF optimization, parti...

Manager Service Delivery | ReSourcePro | Bangalore About the Role ReSource Pro is looking for a dynamic Manager Service Delivery to lead and inspire our service delivery teams in Bangalore. This pivotal leadership role comes at a transformative time for our company – offering a unique opportunity to drive operational excellence, strengthen client relationships, and shape the future of our growing business. Reporting To: Director – Service Delivery You will be responsible for leading service delivery operations, ensuring client satisfaction, driving process improvement, managing budgets, and engaging a high-performing workforce. Key Responsibilities Talent & Team Management: Coach, mentor, an...

Designation: Lead Analyst Department: Business Analytics & Business Intelligence Job Summary: As a Lead Analyst, you will play a strategic role in leading data-driven consulting engagements, designing advanced analytics solutions, and delivering actionable insights to clients. You will collaborate with cross-functional teams, manage BI projects, and enable clients to make data-backed business decisions. Key Responsibilities: Client Consulting & Strategy Partner with clients to understand business challenges, define business objectives, and develop data-driven strategies. Translate business problems into analytics solutions by leveraging BI dashboards, predictive modelling, and AI-driven insi...

Job Title : Trainer Mapping Operations Location : Hyderabad Job Summary The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools. Key Responsibilities Training Design and Delivery Develop and deliver comprehensive training programs for new hires and existing team members. Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools. Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows. Operational Alignment Work clo...

Upper Crust Foods Private Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and ...

We are looking for a highly experienced Platform Leader to lead the end-to-end setup, delivery, and performance of large-scale RSA process Experience require from Automotive process BPO Require International BPO Experience Contact- 9311035462 (Aman)