886 Kpi Jobs - Page 29

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Must have Min 1+yrs exp as Team Leader in International Voice/ Sales process BPO Well Versed with KPI's & Team Handling skills International Telecom Sales Exp preferred Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply. Interested candidate can share their cv at sonam.singh1@igtsolutions.com. or at "9953150816"

AM/ DM - Process Quality Experience: 7- 10 Years Qualification: Diploma /B.E (Electrical/ Electronics Engineering) WORK LOCATION: CHENNAI SHOULD HAVE EXPERIENCE IN SOLAR INDUSTRY (MANDATORY) Should have exp in supplier quality management, Quality tools, Kaizen, Solar experience, Monitor and evaluate key performance indicators (KPIs), quality control techniques, statistical methods IF YOU ARE INTERESTED TO APPLY FOR THIS JOB SHARE YOUR RESUME TO careers@leadhr.net Contact No: 99406 32343

Must have worked as AM on paper documented for 2 yrs, monitor metrics, generate Excel reports, mentor teams, drive process improvements, coordinate with dept, coordinate with dept, and maintain high customer satisfaction through effective management. Required Candidate profile Experienced in managing customer service/pre-sales queues,skilled in Excel/reporting, and problem-solving abilities, fluent in English & Hindi,with proven leadership Share CV on 7880974645 AKASH (HR).

Closing Ratio/Meeting all KPI of team memberSelf Negotiate with dealers Large Value Claims handling Avoid cost wastage Workshops Regular training of claims policies Faster settlements Settlement Ratio-97% Investment Ratio-3% Re-open ratio/Segmentation of vehicles Separating the Claims according to Vehicles Conducting Team Meeting with internal and external survey. Re-open of claims should not be cross >2% Key Accountabilities/ Responsibilities Stakeholder interfaces Experience 3-5 years of experience in Motor Claims Body paint Workshop. Education Preferably Diploma in Automobile, Graduate from MechanicalEngineer Graduate from Any discipline with prior experience in Claims

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

Key Responsibilities: Perform impact analysis on database and configuration changes. Subject matter expert in Support tooling and processes Expansive solution knowledge that crosses multiple solution teams Alignment to organization or venue wide inititiatives and projects Guide clients through current workflows, upgrades, system changes, and enhancements. Resolve complex issues in a timely manner, mentor new associates and provide SME advice. Comprehensive understanding of Millennium foundation, build, and integration points Should have working knowledge on CCL (Cerner Command Language), Discern Explorer, Discern Visual Developer, and Olympus. Perform complex troubleshooting investigations, document notes, and knowledge articles. This role/position will play a key role, in providing quicker resolution to the requests logged by our International Customers. Sr. Solution Architect will not just guide our Oracle Health Customers on solution and workflow improvement but will also steer the Production Support Team and enable them to adhere to Organizational KRs such as Responsiveness KPI, adhering to the SLA contract and Customer satisfaction for our Oracle Health Client. This position would be supporting Pharmacy product/solution of Oracle Health for our International Customers.

1. Working as front-line supervisor, Managing the entire line and maintaining key parameter Safety, Quality, Productivity and Cost 2. Able to navigate the potential coflict/IR situation 3. Should have knowledge of minimum of anyone of areas (e.g. PT-ED /Sealer/ Topcoat) Technical/ Functional: 1)Thorough knowledge of automotive 4 wheeler Paint Shop production processes. 2)At least 4-5 years of experience as front line production supervisor. 3)Hands on experience on workstations and tools/equipment (viz. robots) of production line being handled. 4)Good knowledge of MS-Office and excellent computer skills. 5)Good knowledge of ISO systems (ISO-9001:2015, ISO-14001:2015, ISO-45001). Behavioral: 1)Good communication skills (verbal and written communication). 2)Must know how to work as a team member in an IR sensitive environment to achieve KPI targets. 3)Must be flexible to work in any production area as per present/future requirement.

class="elementor-heading-title elementor-size-default">Role Solutions, proposals, Technical meetings, costing Job Responsibilities Evaluation of the inquiry Technical Process Flow Diagram preparation Basic Layout Proposal Technical Costing working Techno Commercial Proposal Proposal data base Components quotes follow ups KPI data collection and certifications Education Experience Bachelor of Engineering Chemical having 4-6 yrs of experience Preferred Industry background EPC company in Process Field Leadership ability and preferably experience Knowledge/Skills Ability to multi-task, and adjust priorities Team Leader Proficiency with MRP/ERP systems Microsoft Office Good communication skills. Presentable, Sensible

Ensure the achievement of business for the organization. Development of Agency Channel in all LOB s. Developing all Agency LOB s like GWP, Health, IPA, CL to new benchmarks keeping the COR paramount with ensuring hygiene business practice. Responsible for driving recruitment activation with support of campaigns, several engagements. Incumbent is responsible to maintain enhance service levels provided to the clients thus ensuring sustenance of the existing business. Driving team to achieve the KPI parameters by identify the area of improvement enhancing business opportunity for the team. Role incumbent is also responsible for explorations identification of new business by networking. Dedicated for driving the market as per our desire by motivating the agents by organizing monthly meets, engagement activities, training programs, knowledge sharing upgrading, awards rewards, feedback programs to ensure organizational goal. Key Accountabilities/ Responsibilities Agency GPW Strategic approach in respective LOB with shear focus in ensuring desire business output. Creating pathway / approach line for team to hitting the desire business Health IPA GPW Organizing structure training program by team for new agents or existing agents for knowledge upbringing. Daily activity meets with new and existing agents Hunting for new breakthrough for desire business and arrange turning point and bring them onboard. Recruitment Guiding designing pathway for team to onboard high potential agents Stakeholder interfaces Experience 7 Years of experience Education Graduate or Post-Graduate

Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Vijayawada Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months

Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Secunderabad Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months

Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Baroda Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months

Product Portfolio Technical Knowledge of CPSD products (i.e. Ducted Systems, VRF systems Chillers (Scroll, Process, Screw, Centrifugal, Turbocor) Functional Portfolio Knowledge of Refrigeration Air conditioning functioning Check confirm whether operating parameters are within the limits Knowledge of electronics components identification functions. knowledge of handling special instruments like water flow meter, power analyser, vibration meter etc Past experience in testing commissioning of HVAC systems Key Responsibilities: Key Deliverable 1: VRF Systems Chiller commissioning TR Key Deliverable 2: 100% creation of Customer ID / component s KPI 1: TR of system commissioned KPI 2: Percentage of Customer ID / component creation vs commissioned Short Info Posted: 0 day(s) ago Location: Ahmedabad Qualifications: Diploma in Electrical Electronics / DRACE / DME Experience: 1 Years - 0 Months To 5 Years - 0 Months

Role & responsibilities HR Strategy and Process Building Employee Performance and Development Conflict Resolution and Employee Relations Compliance and HR Technology Change Management and Communication Develop and implement HR strategies and policies to support the transition to a professional-driven organization. Collaborate with senior management to align HR initiatives with the company's strategic goals. Lead the HR team and provide guidance to ensure compliance with labor laws and regulations. Oversee the recruitment and onboarding process to attract top talent in the industry. Create and manage performance appraisal systems to evaluate employee performance. Design and implement employee development and training programs to enhance skill sets. Work closely with department heads to map employee KRAs, ensuring alignment with company objectives. Develop and maintain a comprehensive employee handbook and HR documentation. Monitor and analyze HR metrics and KPIs to drive data-driven decision-making. Resolve complex HR issues, conflicts, and disputes while maintaining a fair and consistent approach. Foster a positive organizational culture that encourages employee engagement and growth Preferred candidate profile - Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred). - Proven experience as an HR leader, preferably in a Retail Garment environment. - Strong knowledge of HR laws, regulations, and best practices. - Excellent interpersonal and communication skills. - Demonstrated ability to develop and implement HR strategies that drive organizational success. - Experience in talent acquisition, performance management, and employee development. - Exceptional problem-solving and conflict resolution abilities. - Proficiency in HRIS (Human Resources Information Systems) and Microsoft Office Suite. - Strong leadership skills with a track record of managing and mentoring HR teams.

6 months -4 years experience in Real Estate Industry(for BDM) Bachelor’s degree in Business, Marketing, Real Estate 4 + years of real estate sales experience, with 2+ years in a leadership role (for Manager) 8447732667 Required Candidate profile Strong leadership, communication, and interpersonal skills. Lead, train, and manage the performance of the sales team • Develop and implement effective sales strategies tsprecruiter02@gmail.com

Responsibilities: Maintain customer relationships Maintain Key performance indicators Customer service Kids products assembly Billing Visual merchandising (display)

*Customer Service - Team leader* *Job Title: Sr Manager* Location: Mumbai *Minimum Experience:* Total 8 years Minimum 3-5 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) *Type of position: Full Time* *Job Responsibilities;* Providing quality and efficient customer service to customers through daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives Monitor resource utilization & performance *Job Profile:* Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues Be available for employees that experience work and / or personal problems providing appropriate coaching, counselling, direction and resolution Conduct the meeting with clients and key stakeholders to gather requirements, analyse, finalize and have formal sign-offs from approvers. Gather and Conduct analysis of the business requirements. Review the current business processes defined and ensure adherence and involvement of all relevant/impacted stakeholders. Translate the business requirements into the Business Requirement Document / Specifications [BRD/BRS] OR Functional Requirement Document [FRD] OR Minor Development Document [MDD]. Review requirement documents received from other stakeholders and guide them in drafting the BRS as per business and technology requirements. Facilitate meetings with the appropriate subject matter experts in both business and technology teams. Work closely with the operational functional teams, operations management and personnel, legal and various technology teams to facilitate a common understanding of requirements and priorities across all areas. Liaise with technology team for timely delivery of requirements shared and coordinate business user community for the execution of user acceptance test as well as tracking issues. Maintain repository of BRS documents with proper version control mechanism with BCP adherence Strong analytical skills and logical ability with creative approach to problem-solving. Hands on experience on Microsoft office tools and using macros in Excel. IT Savvy and good exposure in analytics. Good communication and 'people skills'. *Education Requirements: Min Graduate (Full-Time)* *Age Criteria: Max 35 years*

In the above context, the MIS executive role is responsible for MIS reporting to management on a daily, weekly monthly basis, Data reconciliation & updating the daily sales file, Preparation and maintenance of monthly KPI data, Data massaging and cleaning for daily issuance, Sales & cancellation analysis and reporting automation. Key Accountabilities/ Responsibilities Responsible to support channel for achieving overall Gross Written Premium Team Management. Preparing and maintaining monthly performance data and mapping the same against targets Responsible for achieving budgeted LR LR Reports along with product performance to be published well in time Responsible for Renewal of Business Coordinating with different teams for data and checking its accuracy Stakeholder interfaces Experience Minimum 1- 2 years of experience in insurance/Financial sector. Education Graduate of any discipline with good Analytical Skills.

Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives

Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives

Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives

Jubilant Foodworks Limited is looking for MIT Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives