886 Kpi Jobs - Page 28

We are hiring US Staffing professionals. BU_Head: 10+Years of Experience (with min 2-3 AM/SM and Team) BDM: 7+ Years of experience (with Team) Note: We are not looking for delivery Managers for this role. Own client & Pocs are Must About the job Us staffing, IT Recruitment, New Client Acquisitions, prime vendor, business development, Requirements Gathering, We are looking for a self-driven, highly motivated individual with a proven track record in account management and business development, working with clients in the IT services industry. Suppose you are focused, dedicated, and motivated to succeed. In that case, we will provide you with the environment - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! Duties And Responsibilities The primary functions and duties include: Generate business opportunities through dedicated account management, prospecting, cold-calling and warm-calling. Support account management plans for key accounts and builds trust, loyalty, and strong long-term relationships. Understand and qualify client IT resource needs thoroughly to provide qualified consultants to fulfill specific needs. Meet client managers and consultants on a regular basis to review progress, understand clients expectations and needs, proactively address concerns, and escalate issues to senior management if required. Create and conducts presentations and proposals to customers. Respond to Client Requests for Information (RFI) and Requests for Proposal (RFP). Meet and exceed all quarterly and annual sales targets. Manage and deliver on KPI's Responsible for entering and maintaining lead, customer, and sales opportunity data in the internal CRM/ATS database. Demonstrate a desire to progress and excel by continued learning of the trends in the IT talent acquisition industry, latest technology, and services. Personal Traits And Skills The following skills and abilities are sought, and should be expressed in individuals interested in the position: 2-5 years of proven experience in account management and business development in the US IT staffing industry Effective written and oral communication skills. Ability to work in different environments, and with diverse people, and technologies. Good organizational, time management and multitasking skills. Good understanding of IT labour categories and other IT technical terms. Excellent client interfacing and communication skills. Ability to work with minimal supervision, prioritize tasks, identify, and resolve problems. Effective negotiating skills. Maintain a laser focus, high energy, and an exceptional work ethic. Ability to handle sensitive and confidential information appropriately. Educational Background: A bachelor's degree and good knowledge in IT are sufficient for this position. Compensation: Market competitive which includes base and variable pay Work Shift : Standard US Eastern Time Zone (7:30 pm to 4:30 am), Monday-Friday Holidays : Standard US Holidays

J ob description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

We are hiring for Immediate joiners for RPA Delivery Manager Role , please share your profile at Sowmyaj@hexaware.com Location: Pune, Mumbai, Chennai (Hybrid) Experience: 10 to 15+ years Shift - Night Shift (US Shift) Job Description - - Must have RPA experience and leading Bot Support engagement - Promote adherence to frameworks such as ITIL, Agile, or other relevant methodologies - Oversee the delivery of services to clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Serve as the primary liaison between the organization and clients for service-related matters. - Track and analyze service delivery performance against SLAs and KPIs. - Prepare and present detailed reports to clients and internal stakeholders, highlighting service performance, achievements, and areas for improvement. - Use data-driven insights to identify trends and recommend process - RPA key platforms knowledge is essential i.e., UiPath, Power Automate and Automation Anywhere - Strong understanding of service delivery frameworks such as ITIL, Agile, or similar methodologies. - Proficiency in service management tools and platforms (e.g., ServiceNow, Jira, etc.). - Ability to analyze data and generate actionable insights - Certifications in ITIL, PMP, or similar frameworks are highly desirable

Key Responsibilities: Operate all Tool room CNC machines Execute programs to produce desired output Achive the KPI s of delivery and quality Preparation of jobs / setups for optimal output Use of appropriate tools for process time reduction Knowledge of Increase cutting tool life Should work in 3 shifts Follow and all maintain 5s+2 and safety standards in tool room and his machine area Your Qualifications Education/ Apprenticeship:Diploma in Mechanical engg, or Relevent Job experience:3 - 5 Year Languages skills:Tamil, English As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sameer.gandhi@igtsolutions.com

DAZN Group is looking for Customer Service Agent to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries through phone, email, or chat. Resolve issues and provide accurate information about products or services. Maintain records of customer interactions and transactions. Deliver exceptional service to build long-term customer relationships.

Role & responsibilities Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues Preferred candidate profile Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Even better if you have: Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team Previous experience using Zendesk An interest in global sports

Responsibilities: Conduct ISAE 3402 assessments and IT General Controls (ITGC) testing to evaluate the effectiveness of controls related to financial reporting systems. Collaborate with cross-functional teams to identify control deficiencies and recommend remediation actions. Develop and maintain documentation related to ISAE 3402 and ITGC control testing processes. Monitor Security Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Areas (KRAs) to ensure compliance with established standards. Perform regular reconciliations to track and analyze variances in security SLA, KPI, and KRA metrics. Provide insights and recommendations based on analysis of security SLA, KPI, and KRA monitoring results. Participate in audits and reviews to validate the effectiveness of security controls and compliance with regulatory requirements. Stay updated on industry best practices, regulations, and standards related to ISAE 3402, ITGC, and security monitoring. Qualifications: Bachelors degree in Information Technology, Computer Science, or related field. (For Analyst level, a Bachelor’s degree is sufficient while a Master’s degree is preferred for Consultant level) Certification in CISA or equivalent is desirable. Strong understanding of ISAE 3402, IT General Controls, security SLA/KPI/KRA concepts, and monitoring methodologies. Experience in conducting control testing, auditing, and compliance assessments. Excellent analytical skills with the ability to interpret data and identify trends. Strong communication and interpersonal skills to effectively collaborate with stakeholders. Detail-oriented with a high level of accuracy in documentation and reporting.

Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should be able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications CA Inter or CMA (India / US) Qualified with minimum 4 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

Amazon Development Centre (India) Pvt. Ltd. is looking for Sales Assistant to join our dynamic team and embark on a rewarding career journey. Administrative Support:Assist the sales team with administrative tasks, including preparing sales reports, maintaining sales records, and managing correspondence Organize and schedule meetings, appointments, and travel arrangements for sales representatives Customer Service and Inquiries:Respond promptly and professionally to customer inquiries, providing product information, pricing details, and assisting with order processing Coordinate with various departments to ensure timely and accurate resolution of customer issues or concerns Sales Support and Coordination:Collaborate with the sales team to prepare sales presentations, proposals, and promotional materials for client meetings or presentations Follow up on sales leads, track sales orders, and assist in managing the sales pipeline Data Management and Reporting:Maintain and update customer databases or CRM systems with accurate information and sales activities Generate sales performance reports, track key performance indicators (KPIs), and assist in analyzing sales data Inventory and Logistics Support:Assist in monitoring inventory levels, coordinating shipments, and managing stock availability for sales purposes Coordinate with logistics and operations teams to ensure smooth order processing and delivery

Oliver Wyman is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey. The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! , please share your resume on sameer.gandhi@igtsolutions.com

Dishman Carbogen Amcis is looking for Senior Executive - Production to join our dynamic team and embark on a rewarding career journey Production Planning: Collaborating with the production team to create production plans and schedules based on customer orders, production capacity, and resource availability Ensuring that production targets and deadlines are met Resource Management: Managing and allocating resources such as manpower, equipment, materials, and tools required for production Optimizing resource utilization to maximize productivity and minimize costs Quality Control: Implementing and maintaining quality control standards and procedures to ensure that products meet or exceed customer expectations Conducting regular inspections and audits to identify and rectify any quality issues Process Improvement: Identifying areas for process improvement and implementing strategies to enhance production efficiency, reduce waste, and increase productivity Monitoring key performance indicators (KPIs) and implementing corrective actions when necessary Team Supervision: Leading and supervising a team of production staff, including hiring, training, and performance evaluation Ensuring that employees have the necessary skills and knowledge to perform their tasks effectively * Key Skills GMP, Safety, Housekeeping, Unit operations

Introduction: Automotive . Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role Were seeking an experienced Scrum Master with expertise in SAFe methodologies to join our team. The ideal candidate will have a strong background in facilitating Scrum ceremonies, measuring team performance, and identifying and resolving impediments. What you will do 1. Scrum Ceremonies: Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, review, and retrospectives, across multiple projects. 2. Team Performance: Measure team performance through KPIs, identify impediments, and help the team resolve them in a timely manner. 3. KPI Dashboards: Support management in creating KPI dashboards to track team performance and identify areas for improvement. 4. Team Support: Provide coaching and guidance to the team to improve their performance and adherence to Scrum principles. What You Need to Be Successful 1. Certification: Certified Scrum Master (CSM) or equivalent certification. 2. 3 to 6 yrs of experience in scrum master role. 3. SAFe Experience: Experience with SAFe methodologies and frameworks. 4. Technical Skills: 1. Strong understanding of Scrum principles and practices. 2. Experience with Agile project management tools, such as Jira or Trello. 5. Soft Skills: 1. Excellent communication and facilitation skills. 2. Strong analytical and problem-solving skills. Bonus Points if You Have 1. Experience with Multiple Projects: Experience managing multiple projects simultaneously. 2. KPI Development: Experience developing and tracking KPIs to measure team performance. 3. Coaching Experience: Experience coaching and mentoring teams to improve their performance. What Makes You Eligible 1. Certification: Certified Scrum Master (CSM) or equivalent certification. 2. SAFe Experience: Experience with SAFe methodologies and frameworks. 3. Technical Skills: 1. Strong understanding of Scrum principles and practices. 2. Experience with Agile project management tools, such as Jira or Trello. What We Offer - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and tools - Recognition and rewards for outstanding performance through BeBrilliant - Chance to work with a renowned German OEM - You are expected to work all 5 days in a week You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA s/KPI s/OLA s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Roles Responsibilities : Primary contact to Worldwide Application stakeholders in implementing the Governance, Security policies and processes in the Applications Support towards Security and compliance controls with respect to various Bosch/Industry regulations Follow the roadmap as aligned with customer unit in completion of Policy implementations and controls in the Applications Prepare reports and documentation to demonstrate compliance with relevant standards towards Audit compliance Conduct training sessions with stakeholders to enhance awareness in the standards/regulations Ensure the customer KPIs, control schedules, and deliverables are met Report gaps in the controls and recommend suitable measures to overcome the deviations or gaps

Job Description IT Company Position Overview We are seeking an experienced Customer Service Team Lead to manage our customer support team and drive service excellence. This role combines hands-on customer support with team leadership, process improvement, and strategic planning to ensure exceptional service delivery in our IT environment. Leadership Responsibilities • Lead and mentor a team of 5-8 Customer Service Representatives • Develop and implement training programs for new team members • Conduct regular performance evaluations and provide constructive feedback • Create and maintain team schedules to ensure adequate coverage • Set and monitor individual and team KPIs • Foster a positive team culture that promotes excellence and continuous improvement • Collaborate with other department leads to improve cross-functional processes • Manage escalated customer issues and complex support scenarios Operational Responsibilities • Monitor and optimize customer service workflows and processes • Analyze customer service metrics and prepare regular performance reports • Develop and maintain standard operating procedures • Implement and oversee quality assurance programs • Manage the customer service ticketing system and suggest improvements • Create and update knowledge base articles and support documentation • Participate in project planning for new product releases and features • Handle VIP client relationships and escalated support cases Required Qualifications • Bachelor's degree in Business, IT, or related field • 5+ years of customer service experience in IT/software industry • 2+ years of team leadership or supervisory experience • Strong technical background with understanding of IT infrastructure • Proven track record of team development and performance improvement • Experience with CRM systems and help desk software • Excellence in written and verbal communication • Strong analytical and problem-solving abilities Leadership Skills • Strong team building and coaching abilities • Excellent conflict resolution skills • Strategic thinking and planning capabilities • Change management expertise • Decision-making and problem-solving prowess • Budget management experience • Ability to influence and negotiate Career Growth Opportunities • Path to Customer Service Manager • Opportunities for cross-functional leadership roles • Executive leadership development programs • International team management possibilities Key Performance Indicators • Team performance metrics and satisfaction scores • Customer satisfaction rates • First response and resolution times • Knowledge base effectiveness • Team retention rates • Quality assurance scores • Process improvement initiatives • Budget management Company Culture We are a forward-thinking IT company that values innovation, leadership, and exceptional customer service. Our Team Leads play a crucial role in shaping our service culture and developing future leaders.

RESPONSIBILITIES : 1. Strategic Workforce Planning : Develop and execute optimized recruitment and onboarding strategies aligned with accelerated growth objectives. Launch upskilling programs for existing India-based employees to support expansion. Design competitive salary, incentive, and retention frameworks in line with the organizations growth to 300 - 500 FTEs over the next 12 - 18 months. Implement succession planning by identifying and developing high-potential talent for critical roles. Refine organizational structure to boost productivity and business performance. 2. Advisory Role to Leadership : Equip leaders to independently manage people-related matters. Hold regular consultations with business leaders to provide strategic HR guidance. Act as a trusted expert on employment law and regulatory compliance. Advise on and help implement best-practice HR policies and procedures. 3. Collaboration with Group HR : Ensure consistent use and discipline in Workday systems and processes. Partner with Group HR to align on core principles, tools, and operating models. 4. Culture & Employee Experience : Drive initiatives that strengthen company culture, including core values and recognition programs. Implement HR programs focused on employee wellness, diversity, and inclusion. Facilitate positive employee relations and resolve workplace conflicts in collaboration with managers and staff. Preferred candidate profile : Over 10 years of proven experience in a senior HR or business partnering role Extensive experience as an India-based HR Business Partner supporting: • Multi-location teams • Organizations with 300+ FTEs Demonstrated success in driving rapid center growth through strategic hiring and streamlined onboarding. Strong track record of influencing and collaborating with senior international and group-level leadership. Proven ability to partnering with 3rd parties to deliver improvements.

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with Sonam Singh at sonam.singh1@igtsolutions.com or Call @ 9953150816

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

prefer candidates whose past experience is into sales/Upsell/Cross Sellin. monitor metrics, generate Excel reports, mentor teams, drive process improvements, As a TL, he should take calls too as and when required Day Shift & 2 Rotational off Required Candidate profile Min. 2 years of on paper experience as a Team leader as outbound customer service Exp should in Outbound service along with Renewals/upsell will be advantage where he handled call flow of 100 to 150