886 Kpi Jobs - Page 27

Department : Central Quality & TPM Position :TPM Secretariat Education :BE/Diploma Mechanical Experience : 3 to 6 year Location : Rajkot TPM Assessment process and providing support to all 8 Pillars as per JIPM Guideline KMI, KPI and KAI&JH Gemba

Job Description Are You Ready to Make It Happen at Mondel z International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You lead a team of field sales representatives to ensure delivery of the sales strategy and achievement of annual KPIs and targets for a particular area. How you will contribute You will: Manage, develop and motivate the team and work closely with the sales capability team to ensure delivery of training to the team. Create and manage an annual business unit plan to deliver agreed channel revenue KPI s and targets and provide reporting as required. Manage winning customer business relationships that facilitate best in industry execution of our categories. Work closely with key stakeholders including the account team, category, activation team, sales capability and customer finance to provide the optimum return across your area. Fully understand category and insights knowledge, coaching the team in the use of category tools to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Considerable knowledge of market and routes-to-market in which Mondel z International performs Experience in sales and managing a team of salespeople Strong organizational and analytical skills Excellent communication and interacting skills Solid knowledge about sales and negotiation processes Perseverance and attention to detail More about this role What you need to know about this position: What extra ingredients you will bring: Education / Certifications: Full time graduation is a must Job specific requirements: GT experience is required Travel requirements: Work schedule: Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Field Sales Sales

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Aster DM HealthCare Global Centre is looking for Senior Associate.Revenue Cycle Management.Aster Global Centre - India to join our dynamic team and embark on a rewarding career journey As a Senior Associate in Revenue Cycle Management, you will be responsible for ensuring the efficient and effective functioning of the revenue cycle processes within a healthcare organization You will oversee various aspects of revenue cycle operations, including patient registration, charge capture, coding, billing, claims processing, denial management, and accounts receivable follow-up Your primary goal will be to optimize revenue generation, maximize collections, and minimize denials to ensure the financial health of the organization Responsibilities:Revenue Cycle Oversight:Manage and supervise the revenue cycle operations, ensuring compliance with regulatory requirements and industry best practices Develop and implement strategies to optimize revenue generation and enhance cash flow Monitor key performance indicators (KPIs) and financial metrics to identify trends, areas for improvement, and potential revenue leakage Collaborate with cross-functional teams, such as clinical departments, finance, coding, and compliance, to streamline revenue cycle processes Billing and Claims Management:Oversee the timely and accurate submission of claims to third-party payers, including Medicare, Medicaid, commercial insurance companies, and self-pay patients Monitor claim status and work closely with the billing team to resolve any coding or billing discrepancies Analyze denial patterns, identify root causes, and implement corrective measures to minimize denials and maximize collections Stay updated with changes in healthcare regulations, payer policies, and coding guidelines to ensure compliance and accurate billing Accounts Receivable Management:Review and analyze accounts receivable aging reports to identify delinquent accounts and take appropriate actions for timely payment Implement strategies for effective accounts receivable follow-up, including phone calls, appeals, and negotiations with payers and patients Collaborate with the finance team to reconcile payments, identify posting errors, and resolve outstanding balances Provide guidance and support to the team in resolving complex billing and reimbursement issues Process Improvement:Continuously assess revenue cycle processes, identify inefficiencies, and recommend process improvements to enhance operational efficiency and revenue integrity Implement automation and technology solutions to streamline workflows and reduce manual intervention Conduct regular audits and reviews to ensure compliance with coding guidelines, billing regulations, and internal policies Develop and deliver training programs to educate staff on revenue cycle best practices, coding updates, and compliance requirements Qualifications:Bachelors degree in Healthcare Administration, Business Administration, or a related field (master's degree preferred) Experience in revenue cycle management or healthcare finance Strong knowledge of healthcare reimbursement systems, billing regulations, and coding guidelines (eg, CPT, ICD-0, HCPCS) Proficiency in using revenue cycle management software and electronic health record (EHR) systems Familiarity with third-party payer requirements, including Medicare, Medicaid, and commercial insurance Excellent analytical and problem-solving skills with the ability to interpret financial data and identify trends Strong leadership and team management abilities Effective communication and interpersonal skills to collaborate with various stakeholders Certified Professional Biller (CPB) or Certified Revenue Cycle Specialist (CRCS) certification is a plus Note: The above job description is a general outline and may vary depending on the organization and its specific requirements

Job Description: To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications: Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls/chats Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product

External job description Fire TV is how millions of people watch, share, and enjoy TV every day. We are looking for talented engineering professionals to help Fire TV become the global leader in entertainment with the best experience for customers and partners and the broadest selection of content and services. In this role, you will work with a team of engineers building a services for FireTV. In this position you will partner with product managers, project managers, and other internal partners. A successful candidate will have strong technical ability, excellent project management skills, great communication skills and motivation to achieve results in a fast-paced environment. We are looking for someone with a deep customer focus, as well as a passion for all that goes into making timely, well-founded data-driven decisions possible. 7+ years of working directly with engineering teams experience 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 7+ years of working directly with engineering teams experience 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience owning/driving roadmap strategy and definition 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

International chat exp is mandatory Qualification – Undergraduate/ Graduate CTC – Up to 4.8 LPA Location - Pune Notice - Immediate joiners Shift – us shifts 5 days working, 2 days rotational off Contact - 9216673933 (Bhagyashree) Perks and benefits Night shift allowances Incentives 2 way Cab

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Sonam Singh

Role :- Manage and analyze ERP system data to optimize business processes within the medical technology sector. • Collect, cleanse, and validate data within the ERP system to ensure accuracy and consistency. • Analyze data to generate Inventory management, Supply chain optimization, Operational efficiency • Develop dynamic dashboards using Odoo CRM application and advanced Excel tools. • Utilize data from multiple ERP modules including: o Human Resources (HR) o Sales o Inventory o Manufacturing o Customer Relationship Management (CRM) Detail-oriented and analytical Manufacturing Data Analyst with a strong background in transforming raw production data into actionable insights that drive operational efficiency and productivity. Skilled in collecting, cleaning, and analyzing large data sets from manufacturing systems such as ERP. Proficient in tools such as Microsoft Excel, Power BI, and SQL for building real-time dashboards, conducting root cause analysis, and supporting continuous improvement initiatives. Collaborating cross-functionally with engineering, operations, and quality teams to optimize processes and reduce waste. Committed to leveraging data to enhance decision-making and support lean manufacturing practices. Tools used: Power BI, Power query, Excel Functions, PowerPoint, Pivot Table. Designed and developed interactive reports and dashboards for monthly, quarterly, and yearly performance analysis • Created visualizations to identify best-selling products and areas for improvement. • Created data models and relationships, integrating data from Power BI, Excel, and other sources. • Designed Power BI, Excel dashboard for financial claims portfolio. • Displays total sales revenue over specific periods, allowing you to assess growth and trends. • Showing profit margins and comparisons across different products, regions, or timeframes. • The Highlights number of units sold, helping identify best-selling products and areas needing improvement. • Measures the average amount spent per transaction, giving insights into customer purchasing behavior. • Breaks down sales data by region, product, or salesperson, identifying top performers and market trends. • The objective of the effort is for Customer services management to get a better overview on their agents performance and get Other insights into ordering trends for different business units. • Maintain the Deployment Documents to client. Maintain the SDS and BRD Document for validation • Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the Excel environment. Creating and maintaining reports. • Participating in every phase of SDLC from Requirement & Impact analysis. • Crafted Excel reports for global analysis & restaurant performance by using Power Query, Charts use in calculations. Tools used: Power BI, Power query, Excel Functions, PowerPoint, Pivot Table, SQL, Python, AW

Overview About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Bunisess Support Services, Market Research and Media Services . We currently have 2500+ awesome colleagues (in Annalect India) who are committed to solve our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities This is an exciting role and would entail you to Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications You will be working closely with Global Finance Leaders / Members of agency Finance Team and work in 6:30 PM to 03:30 AM(IST) shift timings . This may be the right role for you if you have CA Inter or CMA (India / US) Qualified with minimum 2 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Key Role Responsibilities: Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries & concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPIs are met for every handled shipment. Skills & Competencies: Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education & Qualifications: Bachelor s degree in any discipline

Key Role Responsibilities: Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries & concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPIs are met for every handled shipment. Skills & Competencies: Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education & Qualifications: Bachelor s degree in any discipline

1. Manage global cash flow, working capital, liquidity, and Capex. 2. Drive forecasting, reporting (SAP/Power BI), lead projects, and support 60+ countries. 3. Candidate with 3+ yrs exp in Treasury/Cash Mgmt. SAP & Power BI is a must. Required Candidate profile 3+ yrs exp in Treasury/Cash Mgmt, strong SAP, BPC, Power BI, AFO, TMS (FIS) skills. Bachelor’s in a quantitative field. Strong analytical & Excel required and IT savvy

About the Role Drive Category Performance, Deliver Strategic Plans, Provide 'real time' strategic and decision support through thought leadership and insightful analytics for a sustainable & profitable growth Responsibilities A. Financial & Business Planning Formulate & Drive Business Plans / Strategies for the Market for specific categories and Division to operationalize the 3 Yr & 10 Yr Plan Lead Annual Operating Plan and Forecasting ( Monthly / Quarterly) and reframing Year to Go to deliver goals for the year B. Operational Execution and Reviews - Co-own the Business P&L and KPIs along with Business Teams Drive Operational Excellence thru deep dive analytics on Business Drivers and leading the change / execution with Operating Teams Hold fort on Key Business KPI’s viz. Revenue, Mix, Segments, Margins and Working Capital C. Commercial Partner with merchants for Terms of Trade closure with Brand Owners / Vendors / Suppliers – Pricing, Merchandizing, Visibility, Listing, Trade Schemes etc. Analyse the regional performance and provide meaningful insight on price investment and competitiveness of assortment Identify and Lead Working Capital Improvement opportunities / plans / actions for the Vertical

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.

Tutorials Point (India) Pvt. Ltd is looking for Technical Content Manager to join our dynamic team and embark on a rewarding career journey Develop and implement a comprehensive content strategy that aligns with the company's overall marketing goals and objectives Create, write, edit, and publish engaging and informative content across various channels, including the company's website, social media, blog, and email marketing campaigns Ensure that all content is optimized for search engines (SEO) and follows best practices in terms of readability and accessibility Analyze and track content performance metrics and adjust content strategy as needed to improve engagement, conversion rates, and other key performance indicators (KPIs) Manage a team of content creators, including writers, editors, and other contributors, and oversee the editorial calendar and content production schedule Conduct research to stay up-to-date on industry trends and best practices in content marketing and leverage this knowledge to improve content strategy and execution Build and maintain relationships with external partners, including influencers, guest bloggers, and content syndication partners, to expand the reach of the company's content Manage the company's content budget, including expenditures related to content production, distribution, and promotion

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role & key Responsibilities Meet and exceed Client Metrics: External & Internal Training Metrics to be consistently Green Take complete responsibility of performance on the Training and SLA/KPI metrics Drive/identify improvement areas in assigned area/project especially 0- 90 days performance Collaborate with operations, and other stake holders for the delivery as per SOW Develop Controls to minimize external and internal escalations Overall implementation, planning and improvement of the Transactional Quality Framework Set up, improve, drive and streamline TNI, Refresher & other internal processes related to Training Responsible for leading, motivating and supervising the team of Trainers assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) To propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data and perform analysis and RCA on metrics and publish reports accordingly Create and maintain Knowledge base and up skilling of resources with change in the process Focus on identification and highlight any/all compliance defects and recommend training or action plan Own compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Key skills and knowledge: Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills Should be willing to work in shifts along with the team in customer business time Should be a good team player with willingness to learn and drive to achieve Practice and focused on Metrics

Job description Location:Bangalore Experience:6+years About the Role: We are seeking an experienced and highly organized Digital Program Manager to lead the orchestration of our digital release lifecyclefrom web updates to campaign launches. This role bridges the gap between our content, SEO, development, analytics, and paid media teams to ensure every initiative goes live with precision, speed, and measurable impact. You will own the digital release workflow, monitor performance, and drive alignment across departmentsensuring high-quality web experiences that support user engagement and business conversion goals. Key Responsibilities: Digital Release Management Own and manage the digital release calendar with clear timelines, dependencies, and stakeholders Coordinate all steps in the digital workflow: Content creation and SEO optimization Development and QA Analytics tracking setup (GA4, UTM) Advertising campaign alignment Final approval and go-live Serve as the single point of accountability for timely, error-free website and campaign launches Quality Control & Site Performance Conduct pre-launch QA using tools like SEMrush, Screaming Frog, and PageSpeed Insights Ensure pages meet SEO, mobile responsiveness, and accessibility standards Monitor uptime, site speed, and technical health post-release Cross-Functional Alignment Facilitate weekly syncs across content, SEO, dev, analytics, and media teams Act as a communication hub and escalation point for blockers Maintain documentation, checklists, and release SOPs to standardize execution Continuous Improvement Run post-release retrospectives to identify gaps and refine processes Monitor performance analytics and implement lessons learned into future cycles Ensure roadmap visibility and alignment across marketing and product functions Key Performance Indicators (KPIs) Category KPI Release Management % of website releases delivered on time Website Health Website uptime, load speed, SEO error rate User Engagement Bounce rate, average session duration, total page views Conversion Form submissions, content downloads, demo requests Roadmap Delivery % of digital roadmap items delivered on schedule Internal Alignment Stakeholder satisfaction score or feedback post-launch Issue Resolution Average time to resolve web-related issues or bugs Required Skills & Experience: 36 years of experience in digital program management, project management, or web operations Solid knowledge of SEO, analytics tracking (GA4, GTM), UTM tagging, and CMS workflows Proficiency with SEMrush, Google PageSpeed, Search Console, and QA auditing tools Familiarity with project tools like Asana, Jira, Notion, or Trello Strong written and verbal communication skills; able to align cross-functional teams Organized, proactive, and focused on continuous process improvement Tools You’ll Use: Google Analytics 4, Tag Manager, Looker Studio SEMrush, Screaming Frog, PageSpeed Insights CMS platforms (e.g., WordPress, Webflow) Project & collaboration tools (Asana, Notion, Jira, Slack) Microsoft products (Docs, Sheets, Slides) Success in This Role Looks Like: Digital releases go live on time, fully optimized, and error-free Stakeholders are informed, engaged, and aligned Website engagement metrics improve with each iteration Technical SEO issues and bugs are identified and resolved proactively Campaigns launch with full tracking, aligned messaging, and measurable ROI

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Organization : Logistics Plus India Private Limited, Location : Pune, India Objective : Logistics Plus is looking for a candidate to manage Import/Export/4 PL activities - Air and Ocean both. Experience required : Post Graduate or Graduate from any stream with min 2-3 years of ocean and air freight and SCM experience. English language speaking/writing (email drafting) skills for dealing with India teams/counter parts. Responsibilities: Procuring/Sourcing rates locally/overseas and accordingly quoting to the customers. Co-ordination with Clients global suppliers as well as buyers, Carriers, Freight Agents/ NVOCC team from India in a collaborative manner in managing the shipments Shipment handling (operations) end to end Co-ordination with Client’s suppliers as well as buyers, Carriers, Freight Agents/ NVOCC team from India in a collaborative manner in managing the shipments. Placing booking with carrier/placement of contrs/form 13/submitting SI/VGM filing/IGM filing knowledge. Expedite and ensure to get the bookings confirmed by the carriers and freight agents. Co-ordination with transporters Co-ordination with CHA for custom clearance activities Shipment tracking and follow up Work in line with the SOP and set KPI’s Monthly MIS/DSR to the clients Knowledge of ERP software Provide exceptional customer service thru effective communication Requirements, Knowledge, Skills, and Abilities Someone who can join quickly would be preferred Proficient in computer usage to include email, word processing, spreadsheets, PowerPoint and should be strong and well versed with Excel Knowledge of computer software and applications Ability to drive for results English communication

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615