886 Kpi Jobs - Page 26

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Sonam Singh 9953150816 or share resume at sonam.singh1@igtsolutions.com

Visit CPs across Yelahanka, Jakkur, Kogilu, Bagalur 6+ CPs/day Share pricing, onboard CPs via CRM 100+ CPs in 30 days Push for lead generation through CPs 8 10 site visits/week via CP Call qualified leads (inbound + CP-referred) 15 20/day Attend weekend site visits and assist sales closers 3 6/week Maintain daily call + CP tracker 100% CRM logging Candidate Profile Must Haves Criteria Requirement Domain Worked with builder/mandate firm in CP sourcing role Area familiarity Strong local knowledge of North Bengaluru micromarkets People Skills Comfortable with 30 40 stakeholder calls/day (CPs + buyers) Languages Kannada, Hindi, English Tech tools CRM (basic), Excel/Google Sheets Mobility Must have a two-wheeler with valid license CP Sourcing & Outreach: 80% CP meetings, onboarding, brochure sharing, lead follow-up via CPs Lead Calling & Site Visits : 20% Call hot leads, schedule & attend weekend walk-ins, explain project, coordinate with closures Incentives 10,000 15,000 per booking sourced via CP or direct lead Reimbursement Local travel actuals or 3/km (bike preferred) Working Days 6 days/week (weekends mandatory) Mondays off Reporting to Project Sales Head/Market Head Key Skills : Sales Realestate Sales

Job Description We are looking to hire a Rights Infringement Operations team member to deal with Audio/Video Rights infringements and conflict situations related to our audio and video catalogue. This role involves both protecting our Labels & Artists rights and limiting legal risk across digital services with reinforcing our processes and controls. The position will be based in the Mumbai office and is part of the Rights Operations Department Key responsibilities Handle legal claims and resolving conflict situations. Provide support and troubleshooting to our sales team, clients, and the stores on operational and right related issues within 24h (working hrs.) Rights audit of our audio catalogue to detect rights infringement and repeat infringement cases. Ensure that Believe respects all the KPI s and SLAs related to Infringement Addressing YouTube strikes issues. Facebook/YouTube Channel Whitelisting Handling Facebook Reference overlap and detecting/treating ineligible content. Ensure that Believe respects all the KPI s and SLA s Over and above, the role demands that the candidate should be adaptable to working in 24*7 operations following a rostering system of rotational shifts. It would be a 5-day work week, however the shift and week offs would be basis the roster system only. But, the normal shift time would start at 13:00 (afternoon shift) Qualifications Bachelor s degree Written and spoken English mandatory. Curiosity and thirst for knowledge Process oriented with rigor and organizational skills

Responsibilities for the role Strong Orientation towards achievement of Store Sales Targets Driving Retail KPIs at the store (ABS, ABV, Conversion etc) Footfalls generation at the store ( through different BTL activities, customer repeat activities, customer engagement activities etc) Delivering excellent customer experience thereby driving better customer repeats. Store Operational Health- (Excellent in maintaining SOPs at the store, store hygiene, look & feel of the store) Inventory Management (Daily Stock Count process, proper tracking & reporting of damage/defective zero shrinkage, stock analysis etc) Store Profitability Financial Compliances (including cash & card compliances) Requirements Competencies for the role Aggressive, Passionate & stronger Hunger for performance/business. Sharp Retail Business Acumen ( good understanding of Retail KPIs, store #, P&L, stock etc. Excellent Communication Skills Good in Maintaining Customer Loyalty & developing rapport with customers Strong Leadership Skills (including team building, motivation & management) Strong Analysis & Interpretation Skills (Space to sales, inventory analysis, store layout changes to increase sales etc ) Out of the box thinking & innovative ideas to drive # & deliver a better customer experience

To identify, meet, and convert B/C/D-grade Pune developers into exclusive sales mandate clients for company. This is a builder-facing hunting role for someone who already knows the ground and can generate opportunities without long ramp-up. Reporting to- Founder & Sales Director Location- Pune on-field + office Incentives- 50,000 2,00,000 per signed mandate (i.e one-time signing bonus or % of signup fee) apart from Fixed Pay. Travel Reimbursement- Fuel @ 8/km for personal 4 wheeler and @3/km for personal 2 wheeler for meetings Responsibility: Developer outreach & field meetings Mandate pitching & conversions Relationship building CRM & follow-up discipline Referral network (CPs, architects, ex- builders) KPI Target 12+ builder meetings/week 4 5 opportunities pipeline shortlisted/month Maintain 100+ active developer connects 5+ new intros/month Candidate Profile 3-6 years in builder-facing sales onboarding roles in Mandate firm/ CP firm/ IPC Builder connects Ability to mine contacts n meetings with 300 builders of Pune over 1 year explain a mandate pitch, pricing grid, and exclusivity model Fluent in Marathi, Hindi, English Basic PowerPoint + CRM/WhatsApp Business handling Key Skills : Mandate Sales Builder Outreach

We are looking for a passionate talent to build our customer experience The candidate will join the store team located in Bangalore The position will report directly to the Store Manager MISSION The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed ESSENTIAL DUTIES AND RESPONSABILITIES Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPIs and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology; Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards; Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly; Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling; Ensure that the team proactively manage clienteling activities in coordination with CRM department; Acting as a brand ambassador, conveys the brands vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements; Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales; Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills; Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity; Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential; Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure); Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place; Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc-); Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware KEY REQUIREMENTS Fluency in English Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce Sales background: previous experience preferably in retail sector in similar role Strong communication skills, with the ability to listen actively and engage thoughtfully A problem solver who can identify issues, evaluate solutions, and make informed decisions A team player who values collaboration and can work towards common goals Effective time management, prioritizing tasks efficiently Location: Bangalore We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives Because people are at the heart of everything we do Show more Show less

Company Description Important Note for Applicants: As part of our application process, you will receive an assessment immediately upon applying This assessment is designed to take approximately 30 minutes and must be completed on a laptop Please ensure you have a stable internet connection and a quiet environment to complete the test We appreciate your understanding and look forward to your application! Applications without assessment wouldn't be considered Wise is a global technology company, building the best way to move and manage the worlds money Min fees Max ease Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money As part of our team, you will be helping us create an entirely new network for the world's money For everyone, everywhere Job Description More about our mission and what we offer As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards This role is a great opportunity for people who are interested in development in the KYC domain Job Responsibilities Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks Conduct periodic reviews and analyse changes in customers history and account usage Documentation and record keeping: Ensure customer records are accurate and updated as required Maintain organised and detailed records of customers and decisions made during the KYC process Ensure compliance with data privacy regulations and internal data security protocols Risk assessment and escalation: Perform and document customer risk assessment based on collected information Escalate to relevant teams when identifying activities exceeding our internal risk tolerance Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e g- phone, email, and chat) KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team Other: Tasks that are related to the position and are assigned to you by your lead Participating in meetings, training, internal and external events Qualifications Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles) Basic knowledge of global KYC/AML compliance regulations and standards Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment Ability to handle routine Ability to work autonomously within a limited variety of well-defined procedures and practices Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels Flexible to work in shifts We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs Nice To Have Education: Bachelors degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused) Additional Information For everyone, everywhere We're people building money without borders ? without judgement or prejudice, too We believe teams are strongest when they are diverse, equitable and inclusive We're proud to have a truly international team, and we celebrate our differences Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers If you want to find out more about what it's like to work at Wise visit Wise Jobs Keep up to date with life at Wise by following us on LinkedIn and Instagram Show more Show less

Purpose of the role The Production Manager manages the end-to-end production of print and retail display projects The PM will also be expected to mentor and upskill the Production Executives and face the client directly You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards You will have accountability for the accuracy, quality, timeliness and profitability of multiple campaigns and projects by managing the briefing, scheduling and delivery process on behalf of the client You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability Manage and fulfill BTL (print, POSM, displays) needs of the marketing team of the companys global and local clients Strategic Thinking Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions Process Focus Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns Campaign Management Be comfortable with managing briefs Be comfortable questioning a brief to ensure you can effectively deliver it Provide regular campaign updates and proactively communicate the next steps to the Senior Production Manager or Team Leader in advance Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements Provide adequate support to the Client Services team when required from thorough spec completion and following the required ways of working Analytical Skills: Data Quality, Reporting and Insights Understand the importance of data quality and its business impact follow compliance processes to ensure data accuracy at all times Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPIs Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness Negotiations Management Manage team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc- Skills, knowledge, experience and exposure: The Production Manager will likely have 7+ years of Print & POSM production management experience Relevant project management and supplier liaison experience will also be considered positively Industry background or education will be strongly positive Fluency both written and spoken in English Client Interfacing skills for management of the account Mindset to navigate the role Clear and effective communication skills at all levels in the hierarchy A solution-orientated and resolution mindset, where problems are just the starting point for finding solutions A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios A technology-oriented mindset, as you will have to use different technologies in your daily job Attention to detail is critical in the Production Managers role Good mediation skills, as you will act as one of the links between Indicia Worldwide and the suppliers The softer skills that we believe will help you thrive in this role: A positive ?can-doattitude at all times, setting an example for team members A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner A curious mind, i e- wanting to know all about internal operations and processes, aiming for continuous improvement Accountability: you are a professional and we will treat you as such You will be expected to manage your workload and to raise your hand when you need team support Collaborative spirit: use we, not me If someone is in trouble, you will do your best to support A good communications skillset with both internal and external teams Exceptional prioritization skills A strong ability to work under pressure and to comply with deadlines Role Requirements An onsite model applies to this role, which requires one being at the clients office in Bangalore alongside the marketing team five days a week Travel to conferences or client events might be required on occasion Whilst the contracted hours for the role are 9 00am to 5:30pm, Mon Fri, the project-based nature of the role requires that some days you will have to work outside of these hours, and you will recover that time in other moments About Us Indicia Worldwide is an insight and technology led communications agency with global production expertise Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ?creating new value We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution For our clients and their customers, we are building mutually-beneficial partnerships We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable Our substantial investment in our technology and data science capability, and resource, provides our differentiation in the marketplace Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in todays environment We see ROI where others don't We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech, and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs We believe in what we do We believe this proposition makes us unique We have the capacity to redefine the way marketing is activated for our clients across the globe Now, and well into the future The output: Improved client performance by engaging consumers with brand ideas better, faster, and more cost-effectively across every step of the journey that a brand takes to market We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements Show more Show less

Inspira Enterprise India Pvt. Ltd. is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact Strong Appsec Background, OSCP certified, 3.5 to 4 year experience, Bug Bounty hunter

Closing Ratio/Meeting all KPI of team memberSelf Negotiate with dealers Large Value Claims handling Avoid cost wastage Workshops Regular training of claims policies Faster settlements Settlement Ratio-97% Investment Ratio-3% Re-open ratio/Segmentation of vehicles Separating the Claims according to Vehicles Conducting Team Meeting with internal and external survey. Re-open of claims should not be cross >2% Key Accountabilities/ Responsibilities Stakeholder interfaces Experience 3-5 years of experience in Motor Claims Body paint Workshop. Education Preferably Diploma in Automobile, Graduate from MechanicalEngineer Graduate from Any discipline with prior experience in Claims

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Nidhi Rastogi 8630322833 or share resume at nidhi.rastogi@igtsolutions.com

Sr. Executive AM Electrical Maintenance: CMR Green Technologies Limited CMR Group is India's largestproducer of Aluminium and zinc die-casting alloys. With 13 state-of-the-artmanufacturing plants across the country, CMR has become the preferred supplierfor many of Indias largest automotive industry leaders. Since its inception in2006, CMR has consistently outpaced competition by focusing on deliveringsuperior value to its stakeholders. This value is driven by a strong commitmentto technical advancements, quality enhancement, sustainability, andpeople-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment is reflected in our recognition asthe 'Most Preferred Place for Women to Work' and as one ofthe Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMR continues to chart its growthtrajectory, we remain committed to innovation and excellence. We are alwayslooking for enthusiastic and dynamic individuals to join our team andcontribute to our continued success. Position description: FLO- Electrical Maintenance Job Band: A Designation: Sr. Executive /AM No. of Posts: 1 (One) Department: Maintenance Reporting to: Area Head (Maintenance) Qualification: Candidate Should have Degree / Diploma in Electrical Engineering from reputed institute. Desirable:- Degree/Diploma/ Certification Course in Advance Maintenance. Experience: 3 to 6 years of experience in Electrical Maintenance activities in the manufacturing sector. Desired- Experience in similar industry would be preferable. Job Profile: Ensure high availability of the machines to the production team. Create work orders for the maintenance activities as per maintenance plan and assign responsibilities to team of electrician / fitters. Create material requisition and follow-up with stores team regarding the receipt of material. Generate purchase order for services required and ensure accurate and timely availability of services. Report daily progress status on shutdown/turnaround activities. Prepare shutdown/turnaround completion report and communicate to all relevant dept. heads. Ensure timely and safe execution of activities in central workshop. Prepare daily observation report of maintenance activities. Prepare monthly KPI report. Support maintenance lead in managing maintenance masters. Ensure proper maintenance of tools. Ensure optimal consumption of spares and consumables without impacting equipment performance. Functional Skills Technical problem solving Vendor management Electrical and mechanical equipment Behavioural Competencies Effective communication Teamwork Knowledge sharing and learning Results orientation General: Age -25- 35 years. CTC 3.5 6.5 LPA approx. CTC Not a constraint for suitable candidate. Candidates should not be frequent job changers. Notice Period- Joining period Max 30 Days. Candidate must be well versed in Hindi basic along with regional languages. Location: Vanod Survey No. 470 & 471, Village Vinod, Taluka Dasada, District Surendra Nagar, Gujarat 382750 Pune: Office No.-208, Regent Plaza, S.NO-5/1A/1, Baner Pashan Link Road, Pune, Maharashtra- 411045 Surendarnagar : Survey No. 470 & 471, Village Vinod, Taluka Dasada, District Surendra Nagar, Gujarat 382750

Industry Type: Construction (steel/civil)/Engineering/EPC/Oil & Gas/PMC/Power & Steel/Elevators/Cement/On site or on shore fabrication.Planning, HR & Admin, Engineering, S&M, SCM, Logistics, QA (Shop and Projects) to accomplish customer Required Candidate profile overall incharge of plant manufacturing faculty encompassing entire gamut of steel construction process namely: fabricated beam line, secondary, sheeting miscellaneous, light and heavy fabrication l

Industry Type: Construction (steel/civil)/Engineering/EPC/Oil & Gas/PMC/Power & Steel/Elevators/Cement/On site or on shore fabrication.Planning, HR & Admin, Engineering, S&M, SCM, Logistics, QA (Shop and Projects) to accomplish customer Required Candidate profile overall incharge of plant manufacturing faculty encompassing entire gamut of steel construction process namely: fabricated beam line, secondary, sheeting miscellaneous, light and heavy fabrication l

Company Overview Reliance Retail is India's largest and most profitable retailer, offering an omni-channel presence through integrated store concepts and digital platforms. With over 15,000 stores across 7,000 cities, Reliance Retail provides a superior shopping experience, focusing on consumer electronics, fashion, grocery, and more. Driven by a commitment to excellence in processes and technology, Reliance Retail serves over 193 million customers nationwide and continues to grow its capabilities through strategic partnerships. Job Overview We are seeking a skilled Team Leader for the CDIT Retail division at Reliance Retail. This full-time, mid-level position is based in Delhi, Gurgaon, Noida, Chandigarh & Haryana. The Team Leader will be responsible for managing store operations and driving sales in areas such as laptops, TVs, home appliances, and telecommunications. The role requires strong leadership skills and the ability to enhance customer experience while achieving key performance indicators. Qualifications and Skills Proven experience in laptop sales, demonstrating a strong understanding of product features and customer needs in this segment. Demonstrated success in TV sales, with the ability to educate and convince customers based on product benefits and services. Experience in selling home appliances, showcasing a thorough knowledge of various brands and models available. Expertise in telecommunications sales, with a focus on delivering superior customer experience through effective communication. Exceptional team leadership skills, with a track record of empowering team members to achieve sales targets. In-depth knowledge of store operations, ensuring seamless customer service while maintaining high standards of store presentation. Proficiency in tracking and analyzing key performance indicators to drive continuous improvement in sales and customer satisfaction. Ability to handle customer queries and complaints efficiently, ensuring a positive shopping experience and fostering customer loyalty. Roles and Responsibilities Lead and motivate the sales team to achieve individual and store sales targets in the consumer electronics category. Oversee daily store operations, ensuring smooth workflow and adherence to standard operating procedures. Provide training and mentorship to sales associates, enhancing their product knowledge and customer interaction skills. Monitor sales performance and implement strategies to improve key performance indicators and sales conversion rates. Collaborate with cross-functional teams to ensure inventory management aligns with sales forecasts and promotional activities. Ensure that customer feedback is actively sought and incorporated into service improvements and product offerings. Prepare and present sales reports to senior management, highlighting achievements and areas for development. Uphold an exceptional customer service standard by promptly addressing and resolving any issues that arise in-store.

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development Compliance to internal and external Audit requirement Ensure timely update of incentive and NSA Data analysis, client managementEffective communication Should be able handle high pressure operations team Qualifications Graduate

Tasks & Responsibilities : Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers. Be the first point of contact for - Agreeing on the scope of services and the KPI s for measuring the quality of service delivery Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer Disseminating the SOP and KPI s across the product teams and training the teams on the same Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI s Identifying opportunities for expanding services and organizing meetings with individual product heads tonanage the entire process up to closure(commercial agreement included) Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product. Renewal of contracts and commercial terms at regular intervals. Ensuring that the SOP and KPI s are circulated to the concerned people within the company network where required Ensuring regular reporting of KPI s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer Responsible for total customer satisfaction and resolution of all issues with the customer Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved Years of Experience 10+years of experience, preferably 2-5 years from relevant industry Behavioral Skills Needed: Customer Service Orientation Achievement Orientation Drive Initiative Energy & Teamwork Flexibility and Resilience Process Orientation Negotiation and Selling skills Qualification: Graduate ,PG/MBA Preferable Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in todays fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference. Discover more about our Mission & Vision . Dive into a world of endless opportunities and embark on the cargo-partner journey with us. cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background. Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow Ready to get things moving? Join our team! Learn about Life at cargo-partner here . View our Privacy Policy .

General This role is responsible for managing one or more identified large/key customer accounts and be the single point of contact for the customer within the organization. Responsibilities a) Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company. b) Responsible for delivering the budgeted revenue, gross margin and volume through direct selling, deep selling and cross selling of products/services to the customers. c) Identifying opportunities for expanding services and organizing meetings with product heads, OKAM up to closure (commercial agreement included) d) Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer e) Achieving new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for customer and organization. f) Responsible for total customer satisfaction and resolution of all issues with the customer g) Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved h) Provides timely, accurate and standard CRM reports to management including sales activities, competitor information, business opportunities etc. i) Agreeing on the scope of services and the KPI s for measuring the quality of service delivery j) Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer k) Disseminating the SOP and KPI s across the product teams and training the teams on the same l) Ensuring that the SOP and KPI s are circulated to the concerned people within the company network where required m) Ensuring regular reporting of KPI s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any n) Renewal of contracts and commercial terms at regular intervals. o) New business development on the focussed verticals. Educational Qualification Mandatory - Graduate in any discipline Preferred - Post-graduate in Management with specialization in International Business/ Shipping and Logistics/ Sales & Marketing Experience and Skills 10-12 years of Sales experience with 3-4 years in managing and developing large global and local accounts. Team player with effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Computer savvy with excellent knowledge of MS office. Language Proficiency - Excellent verbal and written communication Commercial and analytical thinking Collaborative work ethics Influencing, Negotiation and Selling skills Customer Service Orientation Achievement Orientation Process Orientation

You will be responsible for • Performance feedback session to be provided to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Valid US Visa is required for this role. Note: Only back office experience candidates are eligible for this role. Background: Insurance, Underwriting, Mortgage, property & casualty. No chat and email experience only back office would be considered. Requirements • Graduation is a must. • Proven experience of min. 2 years as Operations Manager or Deputy Manager on papers. • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills. • Good with Analytical skills / MS Excel / presentation skills • Leadership quality and organizational awareness

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Bargarh, Odisha Sambhalpur, Odisha Siliguri, West Bengal Sanchi, Jamshedpur Asansol, Assam Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Ahmedabad, Gujarat Jamnagar, Gujarat Indore, Madhya Pradesh Bilaspur, Chhattisgarh Mira Road, Mumbai Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

Job Description - We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Bareilly Kashipur Lakhimpur Najafgarh Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

Program Manager for managing Accounts Will be owning the account delivery and customer relationship KRA includes - Program Management, Relationship Management, Account PnL, Understanding of technologies (MS, Java, Data AI, Gen AI, Testing - Automation Manual and People Management

B.E. / B.Tech / MCA Relevant Experience : Managed Services, Delivery Management, KPI, PL, Project Management Ensure the effective delivery of services to clients by managing resources, processes, and service delivery teams. Monitor and report on key performance indicators (KPIs) and service-level agreements (SLAs), ensuring performance is in line with agreed expectations. Act as the primary point of contact for clients regarding service-related issues, incidents, and escalations. Coordinate with other internal teams (technical, operations, etc.) to ensure service delivery meets client requirements. Develop and maintain strong relationships with key client stakeholders. Proactively communicate with clients to ensure they are satisfied with services and to identify areas for improvement. Conduct regular service reviews with clients to understand their needs and ensure continuous improvement. Manage, lead, and develop the service delivery team, ensuring they have the necessary skills and resources to perform effectively. Conduct performance reviews, provide training, and ensure alignment with the company's goals.v Foster a collaborative and customer-focused culture within the service delivery team. Identify areas for improvement in service delivery processes and drive changes to enhance efficiency, quality, and client satisfaction. Work with internal teams to improve operational practices and ensure continuous service improvement (CSI). Monitor the service delivery budget and ensure that services are delivered cost-effectively without compromising on quality. Allocate resources effectively across different projects and tasks to meet client needs and timelines. Strong understanding of IT services and delivery frameworks (e.g., ITIL). Excellent communication and interpersonal skills. Problem-solving and analytical skills. Strong leadership abilities, with experience managing cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. Experience with project management tools and service management software. Proficiency in Microsoft Office Suite and reporting tools.