1984 Kpi Jobs - Page 25

As an Account Opening Specialist, your main role is to run the process for Account Opening, account maintenance, and account closure related formalities. You are responsible for meeting SLAs and KPIs on a regular basis. Your tasks include verifying requests submitted by Makers to ensure 100% quality, and checking client documentations for compliance with internal KYC policies, Compliance, and Regulatory Requirements. You will need to coordinate with Relationship Teams to ensure business requirements are met. Key Responsibilities: - Run the process for Account Opening, account maintenance, and account closure related formalities - Meet SLAs and KPIs on a regular basis - Verify requests submit...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

DevSecOps Engineer with 5+ yrs in AWS networking, Cloudflare (WAF, Zero Trust), CI/CD (GitHub/GitLab), Terraform, and Python. Drive SLA/KPI improvements, automate infra ops, and design secure global systems. Strong team player and fast learner.

Role & responsibilities We are seeking a talented and experienced Performance Marketer to join our dynamic team. The ideal candidate will have a proven track record in managing and optimizing Google Ads and Meta Ads campaigns to achieve outstanding performance metrics. As a Performance Marketer, you will play a critical role in driving growth and maximizing ROI for our clients across various niches. Key Responsibilities: Develop, implement, and manage performance marketing campaigns across Google Ads and Meta Ads platforms. Conduct thorough keyword research, audience targeting, and competitive analysis to inform campaign strategies. Monitor and analyze campaign performance data to identify t...

Sound Knowledge of 8 Pillars of TPM including Methodologies.implementing TPM rightfrom Starting.Promote and ensure JH Gemba work culture at Circle level across plants.KMI, KPI and KAI deployment vis avis Company`s Vision,Mission.8 Pillars as per JIPM

Job Description: Client Success Manager / E-commerce Growth Manager Location: Bangalore, Noida, Indore Work Mode: Hybrid (Office-based once a week initially, with reduced frequency post-training) Industry: E-commerce / Digital Marketing Experience: 10/12 years Position Overview We are seeking a highly motivated and experienced Client Success Manager / E-commerce Growth Manager to join our dynamic team. The ideal candidate will bring proven expertise in managing e-commerce campaigns on platforms such as Amazon and Walmart , with a deep understanding of listing optimization, performance marketing, and client success management . As the primary liaison for our USA-based clients , you will be re...

Hi Career Seekers, Job Title: Team Lead Collections (BPO Sector) We are currently hiring for the position of Team Lead Collections in our BPO operations. The ideal candidate must be a local resident of Bangalore with prior experience in handling collection processes. Location- Bangalore CTC- Up to 5 LPA Key Requirements: Proven experience in Field Collections is mandatory Minimum 1-2 years of experience should be documented as a Team lead into a Collection process. Strong leadership and people management skills Should be handling minimum 15-20 Field collection executives. Graduation is Mandatory. Ability to analyze reports and implement process improvements As a Team Lead, you will be respon...

Responsible for developing and managing accurate long-term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channels (voice and non-voice.)

Responsibilities * Manage a team of non-voice US Healthcare process agents to ensure efficient handling of international emails and chats. * Monitor KPIs, SLAs, shrinkage, and attrition rates to identify areas for improvement. * Develop and implement strategies to reduce shrinkage and attrition while maintaining high-quality service levels. * Collaborate with other teams to resolve complex customer issues. Job Requirements * 4-8 years of experience in BPO non-voice processes or similar industries. * Strong knowledge of email support, chat support, international non-voice processes, KPIs, SLAs, shrinkage, attrition management.

POSITION SUMMARY: Team Leader Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction. JOB RESPONSIBILITIES: 1. Daily workflow management to ensure maximum capacity to the project pool 2. Ensure schedule adherence for self & team 3. Effective operations management by overcoming daily hurdles of absenteei...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

position: Contract to Hire(C2H) Skill: WEBI DEVELOPER Experience:2+ Location: Hyd Notice Period: Immediate to 15 Days JOB DESCRPTION Key Role Description: This role is associated with the Reporting & Analytics COE: Will identify and implement new technology solutions as required to enhance the reporting platform, provide report automation & enhancements, maintain systems and develop and enable new analytical capabilities by partnering with key stakeholders. • Possess strong business and technical skills with proven ability to understand how technology can be leveraged and the ability to quickly learn new technology. • Possess finance knowledge with basic knowledge of financial metrics (i.e.,...

1. Cluster Logistics Operations Management - Oversee day-to-day logistics operations for the cluster, ensuring all activities are aligned with company standards and operational goals. - Collaborate with the Cluster Leadership team to create and implement strategic initiatives aimed at optimizing logistics performance. 2. KPI Establishment and Monitoring - Develop, monitor, and report on key logistics KPIs, including:- Order vs Execution Rate – Ensure alignment between customer orders and delivery execution. - TAT (Turnaround Time), OTIF (On Time in Full), and Customer Service Metrics to measure service level achievements. - Use data-driven insights to improve process efficiencies and ensure ...

Division Department Sub Department 1 Job Purpose To provide support for field force incentive design and management, track field force performance and analytics for field force improvement across Emerging Markets Key Accountabilities (1/6) Field force incentive design and management Support field force incentive design based on inputs from Global SFE team and Country manager Prepare flyers detailing incentive plans Prepare simulators for field force to understand incentive plans Prepare monthly dashboards tracking FTE level performance vs incentive and expected payouts Key Accountabilities (2/6) Field force performance tracking Facilitate alignment on field force KPIs to track based on input...

Supplier Outreach: Establish and maintain relationships with suppliers, identify and engage with new suppliers, and ensure timely and effective communication with suppliers. Response Tracking & Escalation: Track and monitor supplier responses to requests and queries, escalate issues and concerns to relevant stakeholders in a timely manner, and ensure prompt resolution of supplier-related issues. Documentation Assessment: Review and assess supplier documentation for accuracy and completeness, verify compliance with regulatory requirements and company standards, and ensure all necessary documentation is up-to-date and readily available. Spec System Linkage: Ensure seamless integration of suppl...

Keyword Research and Analysis: Conduct thorough keyword research to identify relevant and high-traffic keywords. Analyze keyword competitiveness and trends to optimize website content accordingly. On-Page SEO Optimization: Implement on-page SEO best practices, including optimizing meta tags, headers, and content structure. Ensure proper use of keywords within content and meta descriptions. Collaborate with content creators to align SEO strategies with content production. Technical SEO: Monitor and improve website performance by addressing technical SEO issues. Collaborate with web developers to implement SEO-friendly site architecture and enhance page loading speed. Regularly audit and optim...

Role & responsibilities Start with a project to consolidate payroll and compensation processes and relevant knowledge from various countries in the MEA Global Centre in Pune (Middle East and Africa Payroll) Be responsible for conducting payroll and compensation processes for various countries, incl. documentation and third-party management (e.g., for gross to net payroll calculations, statutory compliances, etc.) Responsible for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with the vendor Responsible for effective and efficient delivery of Payroll across the network deliver SLAs (service level agreements), KPIs (Key Performance In...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Work From Office Job Location : Mohali Salary : Hike on last (Upto 40k ctc) Rotational Shifts 5 Days working Voice Process Experience required, but talented freshers may also be considered Apply for it Call/Whatsapp : 6239677748 Hr Muskan Required Candidate profile Excellent Communication Skills Needed Flexible with 24X7 Shifts Cabs available Males/Female

Role Summary Closing Ratio/Meeting all KPI of team member& Self Negotiate with dealers Large Value Claims handling Avoid cost wastage Workshops Regular training of claims policies Faster settlements Settlement Ratio-97% Investment Ratio-3% Key Accountabilities/ Responsibilities Stakeholder interfaces Experience 3-5 years of experience in Motor Claims & Body paint Workshop. Education Preferably Diploma in Automobile, Graduate from MechanicalEngineer Graduate from Any discipline with prior experience in Claims

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Designation: Analyst- Media Location :Pune Work Mode: Hybrid Shift: Night Shift Prefer candidates with NP: 0 TO 30 Days only Analyst will use in-depth knowledge in Technical Analytics skills and an understanding of media channel based KPIs to help campaign reporting, measurement along with providing insights & recommendations Key Responsibilities Analyze media spend, ROI, and performance metrics across key digital platforms such as Google Ads, Facebook/Instagram, DCM, DV360 and translating data into actionable insights. Develop and maintain advanced dashboards and reports that provide actionable insights and visualizations to stakeholders at different levels of the organization. Maintain, cr...

Role & responsibilities Resolve International customer queries Over Calls. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MANDATE) Proven customer support experience or experien...

Own end to end warehouse & logistic operations like a true ninja master Keep inbound, outbound, & last mile flows lighting fast & error free Maintain zero-compromise inventory accuracy Plan, execute & optimize ops across multiple warehouses