885 Kpi Jobs - Page 24

Urgent Hiring Role: Team Lead Support CTC: As Per Hr Policy Location: Mumbai - Seawoods Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings and performance reviews Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees Taking measurable actions to monitor and increase engagement, motivation and retention of employees. Working closely with management team to resolve potential client escalations Providing regular and ad hoc reporting to management team Proactively identifying and communicating market trends and insights Constantly cooperating with internal stakeholders to keep service up to date Qualification Requirements: 5+ years experience as a Team Lead in the service-providing industry, preferably in banking or fintech environment Experience in KPIs and Target implementation from the scratch Ability to multi-task, prioritize, manage time effectively and think outside the box Experience in Data analytics, working with mid data volumes Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction Excellent communication, engagement and people development skills Bachelor degree Willing to work Nights and Weekends on a rotating shift basis We consider as a plus: previous startup experience knowledge of the credit card or consumer finance industry, especially fintech proficiency in SQL/ Advanced Excel or any other data manipulation tool

Managing day-to-day operations of the unit. Developing and implementing policies and procedures to ensure efficient and effective operations. Hiring, training, and managing a team of employees, providing feedback, coaching, and development opportunities as necessary. Setting performance goals and expectations for employees, and regularly reviewing progress toward those goals. Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions. Ensuring compliance with relevant laws, regulations, and industry standards. Identifying and implementing process improvements to increase efficiency and productivity. Managing budget and resources effectively, ensuring that expenses are within budgetary constraints. Proven experience in leadership and management roles. Attention to detail, problem-solving skills, and the ability to manage multiple priorities.

Hiring: Customer Support AM International Voice Process Location: Bangalore Work from Office | Rotational Shifts | 5 Days Salary: Up to 11 LPA Experience: 7+ Years in International Voice with Leadership Role About the Role: We are looking for a dynamic and experienced Customer Support Assistant Manager to manage and lead customer service team in an international process. The ideal candidate will have a strong background in people management, performance improvement, and customer satisfaction, with a proven track record in driving KPIs and team development. Key Responsibilities: Manage customer support team & drive CSAT People management: Reviews, appraisals, performance discussions Handle escalations, ensure SLA/KPI targets Sales, cross-sell/upsell campaigns Workforce & resource planning Manage shrinkages, training, and quality KPIs Interested candidates can reach out to me @ 70112 55603

In this position you will be part of the Product Configuration Management team supporting our RPG product lines Representing our team as part of the product core team you will be responsible for providing guidance and direction to the team ensuring an accurate and efficient process flow Main responsibilities include processing change requests, creating part numbers and Bill Of Materials (BOMs), change creation, data entry and documentation management Coordination between resources in multiple locations to ensure all requests are processed accurately and within the target dates and KPI s Identify and drive best practice process improvement initiatives between cross functional teams Qualifications Candidate must possess at least a bachelor s degree, Post Graduate Diploma, Professional Degree in Electronics / Electrical / Manufacturing Engineering or equivalent.

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore, Responsibilities include: The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure s services and performance are aligned with the Customers business plans. Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Business Relationship and Governance Management: Relationship Management : Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL, Certificate mandatory.

HCLTech is Hiring || Service Program Manager || 14th June,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Hike - Standard (as per the budget) Shift-Rotational Please apply who can join in immediately /30days ITIL Certification is mandatory Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Job Role : Service Program Manager Experience : 6+ Years Location : Noida, Gurugram, Bangalore, Responsibilities include: The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure s services and performance are aligned with the Customers business plans. Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Business Relationship and Governance Management: Relationship Management : Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL Certification is mandatory

Key Role Responsibilities: Plan and coordinate the movement of freight for inbound and outbound shipments, across various modes of transport (Ocean, Air and Road). Ensure all documents required for the shipment (e.g., bills of lading, customs declarations, invoices) are completed accurately and on time. Work closely with carriers, NVOCC s, terminals to ensure timely tracking of the shipments. Primary point of contact for CSO operators regarding their shipments and providing regular updates on the status. Handle branch office inquiries concerns related to shipping and delivery issues. Prepare and maintain necessary import/export documents, customs filing details. Ensure customs compliances and customer requirements are maintained at all stages. Assess and mitigate risks in the transportation process, such as delays, penalties. Track n Trace of the shipments for accurate and timely updations of all milestones. Work closely with various internal departments within GSC to ensure seamless collaboration. Accurate and timely updations of the internal system and follow up if any information missing. Confirm delivery and empty container return and complete relevant activities. Receive carrier arrival notice and request cargo release information, documents, and freight invoice from Carriers. Maintain records as per norms to ensure accurate data tracking. Ensure compliance with region specific KPIs are met for every handled shipment. Skills Competencies: Should have prior experience in managing shipment files in Freight forwarding. 2 -3 years direct experience in Freight Forwarding, logistics industry handling end-to-end shipments. Demonstrated ability to multi-task and perform well in under a fast-paced environment, Knowledge of customs filing procedures Well verse with all shipping related Export and Import Documentation and invoicing. Familiar with logistics or freight forwarding applications. Problem solving, decision-making ability, excellent communication skills. Well verse with MS office tools. Ability to work independently and team with a proactive mindset. Education Qualifications: Bachelor s degree in any discipline

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts Lead project development, production support and maintenance activities Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLA s/KPI s/OLA s Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Lead and ensure project is in compliance with Software Quality Processes and within timelines Review functional and technical specification documents Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

Roles and Responsibilities Manage a team of 15-25 members, ensuring effective communication and collaboration among team members. Conduct regular performance reviews, provide feedback, and coach employees to improve their skills and productivity. Develop and implement strategies to reduce attrition rates through employee engagement initiatives. Monitor KPIs such as shrinkage, KRA completion, and SLA adherence to ensure high-quality service delivery. Identify areas for improvement and develop action plans to address them. Desired Candidate Profile Strong understanding of KPIs (Key Performance Indicators), KRAs (Key Result Areas), SLA management. Excellent communication skills with ability to build strong relationships with employees at all levels. Note: We are looking for a Team Lead in NON-IT domain. Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management. 24*7rotational shift with 2 rotational week offs. Candidates from Hyderabad will be preferred. Notice Period- 0-30days. TL on paper designation is mandatory.

Position: Service Desk Manager (Worked with US Process/ International Process) Shift: Night shift (PST) Job Location: Hyderabad Hybrid, Preferred candidate based at Hyderabad or South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video chat, instant messaging, e-mail, phone, and our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations. The Service Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Roles and Responsibilities: Manage service desk team members and their overall daily activities. Manage the dispatch process of service requests to ensure full utilization of resources. Manage the dispatch process of field technicians to ensure full utilization of resources. Improve usage of Support resources and increase the productivity of the team. Communicate with all parties in a constructive manner to guarantee customer expectations are met. Maintain awareness of all outstanding customer pre-and post-delivery issues and provide status to clients as necessary. Perform customer follow-up to verify final resolution and determine satisfaction level. Interface with appropriate technical personnel for customer problems that cannot be resolved effectively. Provide accurate reports and metrics to company management on the status of delivering Service Level Agreements across all clients. Understand overall service desk objectives, as well as the role and function of each team member. Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests. Assist the service desk team in design and development tasks. Ensuring that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production. Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate service desk issues to the CTO as required. Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing solutions. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how our service relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customers needs. Conduct performance evaluations and mentor those with less experience. Develop training programs to develop and refine the skills of the service desk team. Facilitate regular service desk team meetings and service board reviews. Document internal processes and procedures related to duties and responsibilities. Enter all work as activities, service tickets, or project tickets in Connect Wise. Review relevant publications and online materials to remain up to date with current and future trends emerging in the industry. Knowledge, Skills, abilities required: 10+ years of experience of IT/MSP experience, with ticketing system Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sonic Wall CSSA, Connect Wise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP Knowledge and experience in cross-functional management methods and techniques Knowledge of industry applications, processes, software, and equipment Strong organizational, presentation, and customer service skills Skills in strategic planning with an ability to think ahead and make long-term plans. Strong leadership skills and getting results with a strong customer orientation. Understanding of support tools, techniques, and how technology is used to provide services. Excellent communication skills in English, both written and oral worked with US/UK/Australian based company.

Looking for Overall 6 years of experience in IT Service Desk( International ) Must Have on papers exp as a Assistant Manager or Team Lead Location- Pune WFO| Rotational Shifts CTC- Upto 10-11 LPA Any Graduate Contact- 8529474615( Radhika)

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Contact Person : Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

Ingredient Sourcing and Supplier Management: Source raw materials and ingredients required for the formulation of personal care products. Identify, evaluate, and onboard new suppliers to ensure a diverse and cost-effective supply chain. Maintain and manage relationships with existing suppliers for timely procurement of quality ingredients. Negotiate pricing, lead times, and contract terms with suppliers to achieve cost efficiency. Inventory Management: Monitor and track inventory levels of ingredients to ensure uninterrupted production. Collaborate with the production team to forecast ingredient requirements and avoid stockouts. Maintain optimal inventory turnover ratios by ensuring timely restocking and managing shelf life. Quality Assurance and Compliance: Ensure that all procured ingredients comply with quality standards, safety regulations, and industry guidelines (e.g., GMP, FDA, ISO). Conduct supplier audits and monitor the quality control processes to ensure product safety and integrity. Keep updated on changes in regulations related to raw materials for personal care products. Cost Control and Budget Management: Develop and manage procurement budgets, ensuring cost-effective sourcing without compromising quality. Monitor market trends to identify opportunities for cost-saving measures. Analyze historical data to predict future ingredient needs and optimize purchase decisions. Product Development Support: Collaborate with the RD and product development teams to source specific ingredients required for new formulations. Assist in testing and selecting alternative ingredients when needed, ensuring they meet the desired product standards. Order Processing and Coordination: Place purchase orders based on production forecasts and ingredient requirements. Coordinate with suppliers for timely delivery, managing any potential delays or issues. Work closely with the logistics team to ensure smooth import/export processes, where applicable. Documentation and Record Keeping: Maintain accurate records of all procurement transactions, including purchase orders, supplier contracts, and invoices. Track ingredient specifications, certifications, and batch release data for compliance purposes. Market Intelligence and Trend Analysis: Stay informed about global market trends for personal care ingredients, including new ingredient innovations and emerging suppliers. Provide insights into new ingredient sourcing opportunities and advancements in sustainable sourcing. Qualifications and Skills: Education: Bachelors degree in Supply Chain Management, Business Administration, Chemistry, or related field. Experience: 2-4 years of experience in procurement or sourcing in the personal care or cosmetics industry. Technical Skills: Strong understanding of ingredients used in personal care products. Familiarity with global ingredient regulations and quality standards. Knowledge of supply chain management, inventory systems, and procurement software. Soft Skills: Strong negotiation, communication, and interpersonal skills. Analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities. Desirable Skills: Experience in sustainable and ethical sourcing practices. Knowledge of cosmetic ingredient trends, including natural and organic alternatives. Work Environment: This role may require occasional travel to supplier facilities and trade shows. Ability to work in a fast-paced environment, managing multiple tasks and deadlines. Key Performance Indicators (KPIs): On-time delivery of ingredients. Cost savings on raw material procurement. Supplier performance (quality, compliance, lead time).

As an Assistant Manager Business Finance, you will play a pivotal role in driving revenue growth, optimizing costs, and managing financial resources. This position requires close collaboration with various teams to develop and execute financial strategies, as well as analyze key performance indicators (KPIs) to support business decisions. Key Responsibilities: Financial Planning Analysis (FPA): Develop and manage budgets and forecasts for different business units. Analyze variances between actuals and budgets; identify trends and provide actionable insights. Support strategic planning with scenario modeling Revenue Cost Analysis: Track and evaluate revenue streams (e.g., direct sales, subscription, advertising). Analyze cost drivers including customer acquisition cost (CAC), fulfillment, logistics, and returns. Ensure unit economics and contribution margins are healthy. Business Partnering: Collaborate with marketing, operations, product, and tech teams to provide financial insights. Help non-financial teams understand the financial implications of their initiatives. KPI Reporting Dashboards: Develop and maintain financial dashboards and key performance indicators (KPIs), such as:- Gross merchandise value (GMV) Average order value (AOV) Return on ad spend (ROAS) Customer lifetime value (CLTV) Qualifications: CA fresher or minimum 0.5 - 1 years of experience in Finance, Accounting, Economics, or a related field. Proven experience in financial planning and analysis, preferably in a business finance role preferred Strong analytical skills with proficiency in financial modeling and data analysis tools. Excellent communication and interpersonal skills to collaborate with cross-functional teams.

Greetings from Capita!!! We are hire for Team Manager - Reprography (Graphics Designing) Education: Any Graduate Experience Required : Experience Required: 2 to 3 years of experience as team manager/team lead and working with Adobe Creative Suite Photoshop, Illustrator, InDesign Skillsets and Knowledge: Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Should have managed a team of Photoshop, Span of Control - 15 - 20 Have extensive experience in team related activities or similar work queues Kindly share CV on Chaitanya.deshmukh@capita.com or Walkin to Magarpatta office, Pune

As a BA working within the Change Delivery Department, you will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems. You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration. Appropriate use of diagrams, graphs and other mechanisms to communicate effectively with diverse stakeholder groups, across and outside of the organisation, including senior management. Preparation of various documentation as required by the project to agreed standards, of consistent quality and to agreed timelines Tasks Support Change Delivery Department in the delivery of Programmes and Projects by working with colleagues and other stakeholders to investigate and model business functions, business processes, information flows and data structures; Investigating operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and identifying available options; Specifying data, data objects and information flows that align with the needs of the business; Producing business analysis deliverables using relevant documentation styles in line with organisational standards using appropriate tools, for example; Business Requirements Documentation Specification Documentation Development of test plan and support scripts and KPI reporting Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business; Assisting in defining user acceptance tests for new or improved business processes and IT systems; Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative. consider opportunities and potential risks attached to suggestions you make communicate the benefits of your recommendations across departments and help to address any uncertainty and concern support staff and teams in making your recommended changes, including helping to resolve any issues ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Key competencies for position and level Communicates Effectively Organisation Savvy Being Resilient Plans and Aligns Demonstrates Self-Awareness Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Attention to detail Taking Ownership Curiosity Positivity

Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes What is in it for you As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and we'llness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental we'llbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial we'llbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as we'll as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical we'llbeing - Our green campus promotes physical we'llbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes You will need Manage queries from internal/external teams - Ensuring to maintain 100% of accuracy of any information input in the system at all times - Calling out any deviations from the process immediately and reporting it - Investigate, resolve or escalate supplier invoices and disputes as required, Considers opportunities (RCA) to avoid recurring issues and educate relevant stakeholders - Builds on Tesco processes and knowledge by applying CI tools and techniques. - Pro-actively resolves issues by collaborating with relevant teams/suppliers in accordance with Controls - Ensure supplier balance reconciliation are performed - Working alongside with the different business to ensure Supplier gets paid on time - Ensuring 100% compliance to internal/external audit and any other regulations the process deals with - Prepare, process and record payments including create, re-processing, manual payments, terminate file - Responsible for completing tasks and transactions within agreed KPIs - Following our Business Code of Conduct and always acting with integrity and due diligence - Understands business needs and in depth understanding of Tesco processes

The role has responsibility for time writing administration relating to all employees and contractor, managing the accurate and timely recording of time sheets required for payment, costing and billing. The post holder will operate to company deadlines within all global and local accounting policies and to best practice wherever possible. The role will provide assistance to all employees and intercompany functions by using a high level of process knowledge to answer queries received via Everything People. The role will have responsibility for reconciling absence across multiple countries processed by the Delhi FSC Co-ordinate the weekly input of timecards ensuring they are submitted and approved within the agreed timetable Set up new employees in time writing system and provide account details where appropriate Advise new employees of the timewriting process and deadlines Audit Timecard entries to ensure compliance with timewriting guidelines, highlighting errors and anomalies to the Team Lead Respond to requests and queries received through the Everything People call management tool in a timely manner Update Timecard approvers within the Timewriting system when advised Add/Maintain booking allocations within the Timewriting system to assign employees to required projects and tasks Use missing timecard reports to contact personnel who have not submitted or approved timecards within the published timetable Input time for any individuals unable to access the system i.e. working on remote location or on long term absence Prepare and distribute check reports to assist project time writers Assist the project time writers with all aspects of time writing administration Amend incorrect timecards when required and re-allocate time when instructed by an A10 Investigate differences on the OTL/HR absence report making timecard changes when required Provide regular and ad-hoc time related reports as required Run the OTL to absence interface process in accordance with regional payroll timetables Investigate all errors and warnings on the exceptions and reconciliation reports Engage with key stakeholders to establish the correct entry is applied in all related systems Update Gateway absence and/or OTL to ensure correct absence is shown in both systems Provide data/information for KPI s as required Ensure on-going communications with all Internal and external clients is positive and consistent with core values Participate in staff development and training programmes Provide information or describe process where necessary for internal, external and client auditors Actively participate in process workshops to help identify potential improvements, opportunities and/or risks associated with the Time writing processes Assist with documenting all time writing processes and timetables Any other duties reasonable requested by Line Manager

Role & responsibilities - OSS KPI Optimization skillset: 4G RAN OSS KPI optimization 5G RAN OSS KPI optimization Post launch optimization experience Load balancing, Throughput improvement experience etc. Ericsson vendor experience is added advantage. Tools: NetAn, BI etc Positive attitude & Good communication skills Preferred candidate profile - RAN optimization

Responsible for PMS Process Admin. GOAL Setting. Mid Year / Annual Perf. Review DASHBOARDS-APPRAISAL SYSTEMS- CAREER DEVELOPMENT / PROMOTIONS/ INCREMENTS/SUCCESSION PLANNING/DATA INTEGRITY-TRAINING HODs/Employees on PMS/SYSTEMS-HRBPs. Required Candidate profile MBA/MSW/MA with Min 15 - 20 Years STRONG Exposure on PMS. Strong Knowledge of PMS Process/SOFTWARE/Competency Mapping & Goal Setting/HRMS /Data Analysis & Reporting/Training & Change Mgt. Perks and benefits SALARY OPEN for a RIGHT Candidate. No Limit.

Hiring for International BPO for Voice and Non Voice process Location : Mohali Salary : 26k CTC - 38k CTC - UG/Graduates both can apply - Immediate joiners only - Freshers and Experienced both can apply HR Khushbu: 91032 47535 HR SOHAM : 9352492579 Required Candidate profile Excellent communication skills are required in ENGLISH Candidate with Technical skills are highly appreciated Candidate having experience in international BPO can also apply Immediate joiners only Perks and benefits Cabs will be provided Medical benefits

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

What will you be doing Leading a team of executives and end-to-end responsible for driving business from the Educational Institutions in your assigned territory. Create and implement College outreach strategies to promote our company programs, increase awareness among the Students, and attract a diverse pool of prospective students. Researching about prospective institutions, Identifying the Decision Makers (DMs), giving presentation to DMs, closing talks with management, and follow-ups until conducting student demos, post-demo relationship management with all education institutions & relevant stakeholders fall under this category Track the daily KPIs, provide insights and feedback to team and ensure overall team performance Establish and maintain positive business relationships with prospective educational institutions, channel partners and relevant stakeholders. Hire the team for your assigned territory, train and continuously monitor to improve performance. Establish and maintain positive business relationships with prospective educational institutions, counselors, channel partners and other relevant stakeholders and explore strategic partnerships for business expansion Deriving solutions and strategies from feedback on customer behavior, industry best practices, market demands from students and educational partners. Detailed planning and managing Offline outreach activities, including setting up stalls in high-footfall areas, to attract and engage prospective students Zone-level detailed business centric planning and managing Offline outreach activities, including setting up activities in prospect areas to attract and engage prospective students Develop and implement strategies to identify, and onboard channel partners, providing training and support to drive business growth through these partnerships. Maintain strong relationships and monitor partner performance to ensure alignment with company objectives. Analyze the territory/markets potential, conduct competitor analysis to identify trends and potential opportunities for business expansion Managing the budget for outreach activities, including budget planning, allocation, tracking, and accurate expense reporting on time, and ensuring cost-effective strategies. Ensure compliance with relevant policies, and ethical standards and safeguard the companys brand image in all aspects of the outreach activities Maintaining a detailed database of the customer interactions and the complete lead journey within CRM system Keep track of inventory, student applications, and appointments. What are we looking for Proven experience in leading a team of executives, preferably in the EdTech domain. Systematic approach to building lead funnels, tracking feedback, prioritizing tasks, and achieving KPIs consistently A business mindset, to effectively communicate NxtWaves offerings to prospective institutions Excellent in communication, negotiation, interpersonal, and presentation skills. Patient, empathetic, and trustworthy individuals who can build strong relationships with institutions, stakeholders and students. A Team leader with excellent team player abilities is an added advantage You are ideal for this role, if You can lead a team of executives who will conduct demos in 12th-grade schools and colleges. You can effectively communicate the value of our programs to educational institutions, persuade them to allow student demos, and drive program registrations. You excel in people and stakeholder management You have a proven track record of helping Pre-Sales/Sales teams achieve their targets. Youre excited to work in a fast-growing start-up. You are looking for a managerial role where your work has a meaningful impact. Languages Known: Native speaker of Telugu Excellent Proficiency in English . Work Location & Working Days: Majorly involves field visits to Educational Institutions and Events. Should be flexible to come to the office whenever required 6-Day Week. Rotational Week off (Sunday wont be a week off) Involves extensive traveling( candidates must have their own vehicle). Relevant travel expenses (such as fuel) will be reimbursed. Should have an own laptop

Tech Mahindra Limited is hiring Customer Service Representatives for US, UK, and Australian Telecom processes. We're looking for fresh graduates and experienced candidates who are passionate about delivering exceptional customer service. Key Responsibilities: - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-6 months of international voice process experience are also welcome to apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - For Experienced Candidates: Upto 5.5 LPA (depending on your last CTC and performance in the interview and process) - For Freshers: - US Process: CTC upto 3.35 LPA - UK Process: CTC upto 2.9 LPA - Performance based incentives Shift Requirements: - Candidates should be comfortable working in rotational shifts Perks and Benefits: - Both-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package - Opportunities for growth and career development - Dynamic work environment Contact Details: Vivek Borade 8378952910 Vivek.Borade@techmahindra.com

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India: In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job description Roles/Responsibilities: - IT Service/Application/Infra/Operation Transition and Enablement - Ensure a smooth and efficient transition of IT services/IT solutions to support teams and establishing Service Operating Model/support Model. - Hands on experience on cloud suppliers assessment/onboarding and managing supplier performance and reporting to stakeholders. - Strong understanding of ITIL and IT Service Management best practices - IT Project Management - Proficient in setting up SLAs and support model for IT Operations teams Experience: 7-10 Years in Service Transition, Service Design, Service Enablement Skill Required: Primary skill- IT Service transition, Service management, ITSM, Service Design, Setup SLA/KPI, Excellent Communication Secondary Skill- Incident Management, Cloud IT Service Transition VOIS Equal Opportunity Employer Commitment India: VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!